Crossroads Care Surrey

121 Kingston Road, Leatherhead KT22 7SU
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8.0 38 Reviews
  • Crossroads Care Surrey, Leatherhead
Serving the local community for over 40 years, Crossroads Care Surrey is a leading charity specialising in delivering care support services to unpaid carers across Surrey.

Crossroads Care Surrey works with you to understand the care and support you need. The professional Carer Support Workers are friendly and compassionate, offering safe and caring support with all medical, behavioural and personal support needs, so you get the break you need. They are highly trained and experienced, giving full peace of mind that everything is taken care of.

They understand that building a long-lasting and reliable relationship with a Carer Support Worker will be paramount, therefore endeavour to provide consistency wherever possible and remove any worries about having to find an alternative care provider.

Crossroads Care Surrey also provides end-of-life care keeping the client safe whilst the carer gets to take a break for their own well-being, that might be a coffee with a friend or family member, a visit to the shops or just catching up on some sleep.

If you would like to book a home care visit, or would like to talk about home care respite services, please contact their team of experts. The Crossroads Care team will be happy to answer any of your questions and advise you of the best, most cost-effective solution available.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Free, funded Emergency Care Planning and End of Life Care. Please enquire for self-funded care fees which are tailored to your needs.
The team provide home care services including respite breaks and home help, as well as emergency care plans and end-of-life care for children, young people and adults.

Good to Know

Owner

  • Surrey Crossroads

Person in charge

  • Terry Hawkins (Chief Executive Officer)

Crossroads Care Surrey Reviews (38)

8.0

Crossroads Care Surrey has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Crossroads Care Surrey has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crossroads Care Surrey
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Total of 38, showing 21-38
Review from David S (Husband of Client) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossroads Care Surrey have been excellent in providing me with some respite to get out and play golf with my friends. I can go out knowing she is in good hands, it is a great help for me.
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Review from Ann L (Client) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very grateful and appreciative for the help I've had from Crossroads Care Surrey. A recent change to extend the time of visits at my expense is an added bonus.
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Review from E T (Wife of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am grateful for the opportunity provided, which allows me a couple of hours to leave the house without anxiety. My husband, who has dementia, goes for a walk with the visiting carers and is relaxed in her company.
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Review from Joyce S (Wife of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sometimes we are disorganised and not coping when the carers arrived, but by the time they have sorted us out we are left organised and able to cope. It is thanks to the carers that "insert connection here" is able to live at home which is happiness for both of us.
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Review from Katia B (Wife of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very fond of the befriender allocated to visit my husband once a week whilst I am at work or catch up on my weekly shopping. We hope that he will visit regularly for as long as possible. A big thank you to him and your team for making this visit possible.
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Review from Pamela O (Client) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing help to destress, break from caring with professional care and friendship which was truly supporting out young adult with disabilities. We could not have coped in lockdown without Crossroads Care Surrey giving care as soon as was possible last year and since.
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Review from Alison C (Daughter of Client) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fabulous support from Crossroads Care. Very kind, listening and offering all-round service to help with care for my frail mother. As soon as I got in touch, I felt there was somebody looking after me. Never experienced such professional, organised and caring support in my eight years of caring.
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Review from Susan P (Client) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service is an absolute lifeline, gives you a few hours of relaxation.
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Review from John B (Husband of Client) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Crossroads Care is excellent. The sensitivity, kindness, understanding and professionalism displayed by the staff is exceptional. Their close attention to my wife’s gradual decline has resulted in me being made aware of new symptoms and advice on following these up with the doctor,
this recently included an urgent visit to A&E. I get outstanding service from Crossroads. Thank you Crossroads for providing marvellous support over the years.
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Review from J C (Wife of Client) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely helpful. All carers have been friendly and patient.
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Review from Tony M (Husband of Client) published on 31 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is a weekly 3 hour period of respite for me as the carer of my wife. The person has always been timely, is very helpful and has developed a good relationship with my wife who suffers from dementia and has limited mobility. I am fully confident in leaving my wife in her care for
that period. I have had only positive experiences with office management.
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Review from Vivienne R (Wife of Client) published on 31 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have found our home carer from Crossroads invaluable. She is always extremely helpful and friendly and cheerfully undertakes whatever I ask her. She gets on well with my husband who is suffering from Alzheimer's and Dementia, her k knowledge of the disease and of the course it takes
with other sufferers is very helpful for me. I would hate to be without her.
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Review from William L (Husband of Client) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find that Crossroads Care Surrey's service is very good and much needed as it gives me time away. Thanks.
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Review from Eileen B (Client) assisted by family/friend published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Crossroads lady is kind, helpful and friendly. I no longer have use of my hands so she does all my writing out of cards, letters to my friends/family. I write poetry and she types all my poetry into a book for me. If there's a problem she is there to support me. We're truly blessed.
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Review from J C (Client) assisted by family/friend published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having aphasia it is good to have conversation and to have the opportunity of meeting others I know when taken out in my wheelchair around the village and chatting to the carer over coffee. At home, she does some of the 'talk' activities (sent during the pandemic) with me and plays music which I also
enjoy as I used to sing. The shopping service during lockdown - so helpful. This service is so appreciated, giving wife respite, time out.
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Review from E P (Mother of Client) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer really understands my son and my family's needs. It means I can leave my son in her care with confidence he will be well looked after whilst I can spend time with my other son or take time out for myself.
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Review from F G (Wife of Client) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crossroads carers are well trained and do follow the government guidelines to coronavirus. I find them very empathetic, caring and empowering to the client. Good communication skills and leave the place tidy. They go that extra mile. The client is at the centre of all care Crossroads provides. Brilliant,
wonderful carers.
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Review from Mary A (Wife of Client) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a big difference the dedicated team of Crossroads carers made to both my husband's and my life for the past year.
Our main carer had such a great rapport with my husband who is living with severe Alzheimer's disease and she gave me added support and input when dealing with challenging issues
as well as the helpful suggestions for choosing puzzles and games, eg. use of block colours for jigsaws which really helped my husband continue enjoying this pastime.
She did this with such patience, good humour and importantly excellent training and experience to support her knowledge of this disease.
The coordinator did her best to provide care as requested.
My husband is now in a care home. It was an honour to care for him at home. Sadly his needs became more complex but I am grateful he is being well cared for.
Many thanks for the help Crossroads gave us and they deserve so much praise.
Reply from Tina Smith at Crossroads Care Surrey

It was our pleasure to have been able to support you and your husband over the past year. Thank you for taking the time to review our service. Your comments mean a great deal and will be shared with our Carer Support Workers.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Crossroads Care Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Crossroads Care Surrey is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Care Surrey is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

David

David Huntington-Bradshaw

Job Title: Head of Care Operations & Registered Manager Joined: 2023

Having spent my entire working life working in Adult Social Care, I have managed a varying range of services which provided support to individuals with Autism, Learning Disabilities, Physical Disabilities and complex behaviour. I am passionate about ensuring the highest level of care and support for all individuals regardless of need.


My role as Head of Care Operations reports directly to the CEO and is part of the Senior Management Team. I oversee the care operations and ensure that we are providing a high standard of care and support to our valued clients.


In my spare time, I enjoy going to the theatre, going for long country walks with my two dogs and losing myself in a great book on my Kindle.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Care Surrey to verify any information. View our terms and conditions. Crossroads Care Surrey has an Enhanced Service - more info.