support which has allowed Mum to build up her health and confidenceNeil H(Son of Client/Service User)

It gives us great peace of mindA W(Daughter of Client/Service User)

I am so impressed by the excellent care that my parents receive from Terrablu.Linda J(Daughter of Client/Service User)

support which has allowed Mum to build up her health and confidenceNeil H(Son of Client/Service User)

It gives us great peace of mindA W(Daughter of Client/Service User)

I am so impressed by the excellent care that my parents receive from Terrablu.Linda J(Daughter of Client/Service User)

TerraBlu HomeCare is a local independent care company established in 2002 to support older people with care needs and adults with a disability to remain independent in the comfort of their own homes, serving Tunbridge Wells and Tonbridge, as well as surrounding areas.
Through enhancing quality of life, skilled and friendly care workers want clients to feel fulfilled and safeguarded. The provider has won awards for staff training and the quality...
Care Provided by TerraBlu Ltd
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £32
We charge different rates according to the length of the call and the time of day. Please call us for more details.
Contact TerraBlu Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- Terrablu Ltd
- Private Owned
Person in charge
- Julia Mead (Director of Care)
TerraBlu Ltd Reviews (59)
TerraBlu Ltd has a Review Score of 9.6 (9.6) out of 10, based on 7 reviews in the last 2 years.
Over all time TerraBlu Ltd has 59 reviews.
I wanted to say a huge thank you to the wonderful Terrablu team for their supportive, warm and compassionate home care provided for my mum. Mum has vascular dementia and aphasia and received daily support with personal care which was extremely helpful. The visits were always prompt and the daily updates were very useful. I would not hesitate to recommend Terrablu's home care services for loved ones with dementia related needs.
It was a pleasure and we wish her all the best, she will be missed by all.
I want to put a compliment out to the Terrablu Team - they supported me at the drop of a hat with care calls, I was struggling with the ongoing support of my client and Terrablu stepped in with the extra care he needed. I also want to put out an extra compliment from my client to Nick one of his current carers , I am sure there will me more, he gets to like and have an affinity with however currently it's Nick and in his words he said, he calms me down when I feel cross, he makes me feel calm again
I had an operation on my shoulder and a result I needed help with personal care while I recovered. The ladies who visited were all wonderful. They made what could have been an awkward situation very easy by their professionalism. They were all caring and kind and made me feel at ease. They were all ready to do what ever was needed.
TerraBlu helped support my mother for over five years. Without their outstanding professionalism, endless patience and kindness, Mum would not have been able to live independently for as long as she did. Her carers were wonderful, always accommodating and gentle with Mum, and her quirky ways. I would recommend them in a heartbeat.
After having an awful and very distressing experience with our mum's previous care providers TerraBlu was recommended to us by a District Nurse. We have found the whole team absolutely professional and caring. We found them genuine and trusted them completely. Their care and understanding have helped us through a very difficult time. Thank you.
Thank you for taking the time to complete this review. It is always lovely to hear wonderful words about our amazing support workers.
Overall very happy with the care TerraBlu provided for my mother. They provided individualised care for a vulnerable older person with kindness and professionalism. They ensured all decisions were with the client in mind and ensured we were involved and kept well informed. Their experience in the services available and equipment to make living at home achievable was very much appreciated. In addition, they were thoughtful and supportive in providing additional care to enable attendance to life events and appointments. The staff were caring and trustworthy, providing us with peace of mind that Mum was truly cared for.
Thank you for taking the time to complete this review. The TerraBlu family loved looking after your lovely mum!
My parents look forward to seeing them on a daily basis, as they have got to know the team of regular carers that make the visits at either end of their day.
It takes so much pressure off me, their daughter, knowing that they are so well cared for and I can only highly recommend this care service!
Thank you for taking time to say these kind words.
We have been hugely impressed with the care Mum has received from TerraBlu. The team in the office do a superb job of managing our needs and the visiting care staff have been lovely with her. The carers have all been so dedicated and kind, enabling Mum to remain in her own home for longer. I’d happily recommend TerraBlu.
Thank you for your kind comments. We are very pleased to look after your wonderful mum.
Most carers are very good, some are not.
Thank you for taking the time to review our services. We of course are reacting to your comments and will be in contact to arrange a meeting to discuss further.
When my elderly parents started to need extra help with their care, a friend recommended TerraBlu as she had been and still is very happy with them. The whole team from the carers to the office staff are excellent. Kind, caring and extremely efficient. Without Terrablu’s support, my life would be very different. They take away any worries and concerns when it comes to looking after older parents. I would not cope without them, my parents certainly wouldn’t.
Thank you so much in taking time to review our care services.
Punctual, courteous and professional at all times. I have various members of the Terrablu team to help me and they have all shown the above qualities at each visit. I have been very impressed with the high level of care shown by all carers who have been involved with my care.
Thank you so much for taking time to review our services.
We have been a client of TerraBlu for approximately a year and from our first contact I have found Terrablu a pleasure to work with. They provide support for my wife who is wheelchair-bound after a major stroke. Our primary carers are so supportive and caring. I have nothing but praise for them.
Thank you for taking time to review our services. We are not only lucky to have fantastic support workers working for us but kind and friendly clients that are a pleasure to visit!
We have a carer come every morning to wash and dress my husband. They are always cheerful and do a very caring service and ask if there is anything else they can do.
Thank you for your kind words and for taking time to complete this review.
These carers have improved my life. I feel safe with them and enjoy seeing them. I know I can trust them if my needs increase and know I can rely on them to do the job and be on time and treat me with dignity and respect (not all agencies manage this in my experience). The office is approachable and accommodating with good communication, you are more than just a number to them. Carers are well-supported and well-trained so they are confident in the work and above all, want to be there. It's the best agency I've had and every carer has been great.
Thank you for your kind words and taking the time to provide a review.
TerraBlu provide constant levels of personalised high service to my mother who lives in an assisted living complex. From the outset, the team at TerraBlu were keen to get to know Mum as an individual and establish her particular needs. The team are proactive in dealing with issues that may impact Mum's well-being and are very effective in keeping the family updated. The team are also able to take Mum to medical appointments with prior arrangement. I recommend TerraBlu in the highest possible terms for their excellent care!
Thank you for taking the time to complete this and for your kind words.
Always helpful, reliable and pleasant.
I look forward to my carers coming and the conversations we have.
I can't fault them.
Thank you for taking the time to complete this and for your kind words.
I am extremely happy with the way I am treated by all the staff. The staff are very caring and professional. The staff treat me with great respect and I feel that they go above and beyond when looking after me. I don't know how I would manage without them. It's not just the physical aspect of the care it's the mental health side because I look forward to seeing them morning and evening. The office staff are also on top of their game, nothing is a problem. All the staff help make my life more enjoyable so thank you very much.
Emma
After having several home care companies. I found the best one at last. Three double-handed calls a day. Times are great, they fit around us. All carers have been caring, respectful and manage difficult times brilliantly.
Thank you for taking the time to review us and for your kind words.
The care my wife receives is excellent, very caring and understanding of her dementia and other problems. The carers are pleasant and knowledgeable. I would recommend them.
Thank you for taking the time to complete this review as we really appreciate the feedback.
I am extremely pleased with the care my husband receives from TerraBlu. All the carers who attend to him are very caring and pleasant, treat him with dignity and arrive on time for his visits. Anything you may need help with, the management team are always there for you. All in all, a very good all-round care company.
Thank you for your kind words and it always helps when the support team enjoy visiting such a lovely person!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2022- Caring Good
- Effective Requires improvement
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for TerraBlu Ltd.
Awards / Recognitions (2)
- Recipient: TerraBlu LtdDate: Friday 13 Sep 2024
- Recipient: TerraBlu LtdDate: Thursday 01 Jan 2009
Meet the Team (4)
Julia is our Registered Manager and makes it her priority to know each of our clients personally.
Netta is our Deputy Care Manager and works with Julia to give our clients the best homecare experience.
Emma looks after the operations side of the business.
Tracy makes sure that clients have their preferred call times and that staff are happy with their care rounds.
Frequently Asked Questions about TerraBlu Ltd
How many Carers does TerraBlu Ltd employ?
TerraBlu Ltd employs 24 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TerraBlu Ltd to verify any information. View our terms and conditions. TerraBlu Ltd has an Enhanced Service - more info.