TL Care (NW) Ltd Wirral

33 Market Street, Hoylake, Wirral CH47 2BG
Review Us
9.3 22 Reviews
  • TL Care (NW) Ltd Wirral, Wirral
"Big enough to cope, small enough to care" - based in the heart of Hoylake, T L Care is a home care provider offering high quality care for those who need extra support in their own homes.

Staff help clients to remain living independently in their own homes and provide assistance with everyday tasks such as shopping, meal preparation, light cleaning, medication reminders and general errands such as collecting prescriptions and accompanying clients to appointments.

Care services are individually tailored to make life easier for clients and include support with getting up, washed and dressed in the morning or ready for bed at night. Respite care is also available which can include extended periods of companionship or staff staying overnight with a client.

Areas that T L Care visit include Hoylake, Meols, Moreton, Leasowe, Wallasey, Woodchurch, Thingwall, Irby, Greasby, Frankby, Newton, Caldy and West Kirby.

The CQC rated T L Care GOOD in December 2018.

Show TL Care (NW) Ltd Wirral on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on Request.

Good to Know

Group/Owner

Person in charge

  • Michelle Devlin (Manager)

TL Care (NW) Ltd Wirral Reviews (22)

Total of 22, showing 21-22
9.3

TL Care (NW) Ltd Wirral has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time TL Care (NW) Ltd Wirral has 22 reviews.

Overall Experience

  • 18
  • 4
  • 0
  • 0
  • 0

Date Published

22
2
2
4
18

Review from Phyllis P (Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is satisfactory and meets my needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John G (Partner of Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall performance of TL Care (nw) Ltd is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for TL Care (NW) Ltd Wirral is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for TL Care (NW) Ltd Wirral is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TL Care (NW) Ltd Wirral is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TL Care (NW) Ltd Wirral to verify any information. View our terms and conditions. TL Care (NW) Ltd Wirral has an Enhanced Service - more info.