TL Care (NW) Ltd Wirral

33 Market Street, Hoylake, Wirral CH47 2BG
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9.3 22 Reviews
  • TL Care (NW) Ltd Wirral, Wirral
"Big enough to cope, small enough to care" - based in the heart of Hoylake, T L Care is a home care provider offering high quality care for those who need extra support in their own homes.

Staff help clients to remain living independently in their own homes and provide assistance with everyday tasks such as shopping, meal preparation, light cleaning, medication reminders and general errands such as collecting prescriptions and accompanying clients to appointments.

Care services are individually tailored to make life easier for clients and include support with getting up, washed and dressed in the morning or ready for bed at night. Respite care is also available which can include extended periods of companionship or staff staying overnight with a client.

Areas that T L Care visit include Hoylake, Meols, Moreton, Leasowe, Wallasey, Woodchurch, Thingwall, Irby, Greasby, Frankby, Newton, Caldy and West Kirby.

The CQC rated T L Care GOOD in December 2018.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on Request.

Good to Know

Group/Owner

Person in charge

  • Michelle Devlin (Manager)

TL Care (NW) Ltd Wirral Reviews (22)

9.3

TL Care (NW) Ltd Wirral has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time TL Care (NW) Ltd Wirral has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to TL Care (NW) Ltd Wirral
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Total of 22, showing 1-20
Review from K H (Sister of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly don't know where to begin with this review. The care that my sister has and continues to receive from this company is outstanding. Not only do they look after her, check that she takes her medication (which has been an issue), help with chores around the house, attend medical appointments
with her (as I live quite a distance away) but they have even taken her on holiday for a short break as she doesn't like to go to clubs or socialise. I have been unwell myself recently so was really struggling with tending to her needs but now that I have help from, not only the carers, but those in the office, I can rest easy knowing that there are other's looking out for her and, who genuinely care. I really can't thank you all enough, I'm so glad that we were put in touch with you!
Reply from Neethu Mathew Siby, Director at TL Care (NW) Ltd Wirral

Thank you so much. You have captured in your words, everything we strive to be to all our clients and I will pass on your praises to our staff, who deserve to take the credit.

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Review from Liz K (Sister of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care which my sister receives is outstanding. Her needs have increased dramatically over the last 12 months and the staff have responded to this so well. Everyone shows such patience and care when they help her. I have observed them on lots of occasions and love the way they talk to her and let
her know what they are doing. They take the time to reassure her and make sure she's okay when she shows any signs of stress or anxiety. I am so grateful that she has a place here and couldn't think of anywhere else where I would rather her be. I know that when I leave after a visit that she is being incredibly well cared for. I'm so grateful to all the staff there.
Reply from Neethu Mathew Siby, Director at TL Care (NW) Ltd Wirral

Thank you for your kind and thoughtful feedback. We are truly honoured to be entrusted with the care of your sister and are delighted to hear that you have felt reassured and supported throughout. We will share the review with our Team as well. Thank you again.

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Review from Patricia B (Wife of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is our first experience of receiving home care. TL Care provided excellent service and attention for a short time for both of us. We found the staff to be kind, helpful and always professional whilst I was incapacitated which was such a help to me. I especially enjoyed the feeling of friendship
that developed over the months. Ongoing the help I receive for my husband as his health has deteriorated is excellent and reliable which is of such relief to me. I would not hesitate to recommend this team.
Reply from Neethu Mathew Siby, Director at TL Care (NW) Ltd Wirral

Thank you for your valuable feedback. We are thrilled to hear that you are receiving excellent care from us. We will share your review with our team! Thanks again.

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Review from S T (Wife of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During April I needed extra care for my husband at short notice. This was provided without delay and the carers were so helpful and caring and made all the difference to us at a stressful time. The tasks were different from normal but this presented no problem as everyone was so adaptable and they went
above and beyond what we needed.
Reply from Neethu Mathew Siby, Director at TL Care (NW) Ltd Wirral

Hi, thank you for your feedback. We are happy you are pleased with the care and support your husband received from us and will surely pass the same on to our staff. Thank you!

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Review from Carol M (Daughter of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
TL Care has been providing a wonderful service, first to my father and now to my mother. We cannot fault the carers, who call and make life a little easier. Recently, we have requested extra calls and were delighted to find that our request can be accommodated. The service we receive from both the carers
and the administration of the company is exemplary and always professional.
Reply from Melanie Russell, Director at TL Care (NW) Ltd Wirral

Thank you so much for your lovely comments - it means a great deal to know we are providing the high level of service we strive to achieve.

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Review from Jean R (Client) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care was as good as the person doing it. Some were very good but others were too anxious to get away. An hour of care was not given often.
Reply from Melanie Russell, Director at TL Care (NW) Ltd Wirral

We are very sorry you have not experienced the consistency of care which we aim to provide. However, we are all human and sometimes things are difficult. Nevertheless, we will endeavour to improve our delivery of care and we appreciate you taking the time to let us know. Thank you.

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Review from Sara W (Friend of Client) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Carers are supportive, attentive and friendly. Carers carried out requests with diligence and cheerfulness. Thoroughly recommended. Attended both male and female parties and treated both with care and dignity.
Reply from Melanie Russell, Director at TL Care (NW) Ltd Wirral

Thank you so much. You have captured in your words, everything we strive to be to all our clients and I will pass on your praises to our staff, who deserve to take the credit.

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Review from Melissa F (Daughter of Client) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support the team at TL Care have given our parents, over recent months, have been invaluable. It has given us peace of mind that they are in safe, experienced hands when we can’t be there. They are treated with dignity and care and greeted with smiles and conversation. The fact the team
are in place for multiple visits per day has meant Mum and Dad have been able to stay in their own home for longer whilst still getting the support they need. We couldn’t recommend the team highly enough.
Reply from Melanie Russell, Director at TL Care (NW) Ltd Wirral

Thank you very much. We are thrilled that you have such confidence in us and that both you, your family and your Mum and Dad have benefitted so much from our service. I will pass on your lovely words to our team.

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Review from John P (Next of Kin) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good, reliable service, nice caring people, accepted responsibility when my mother had a problem and I was away. Ambulance called and all information was passed to me. Excellent, reliable service, thank you all.
Reply from Melanie Russell, Director at TL Care (NW) Ltd Wirral

Thank you very much. It has been our pleasure to support your Mum and we are happy that our care for her gave you peace of mind.

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Review from Jack C (Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent team and I couldn't fault them in any way. All of my needs are met, and I'm treated as a person rather than what people see. The management team are really friendly. I've found carers for life.
Reply from Emma Doherty-Jones, Manager at TL Care (NW) Ltd Wirral

Hi Jack, thank you for this feedback. I am happy you are pleased with the support you get, and you feel we are the team for you on a long term basis.

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Review from Susan S (Power of Attorney of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and management are excellent in responding to the needs of the person, and provide updates as and when necessary. They are proactive in offering further assistance if this is required, also without prompting.
Reply from Emma Doherty-Jones, Manager at TL Care (NW) Ltd Wirral

Thank you for this review, Susan. I am please we can help and offer good support where needed.

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Review from Julie D (Sister of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been cared for by TL Care in an assisted living house for 8-years. She has flourished in them 8-years due to the excellent care they provide, but mainly because of the family environment that they create from their loving carers. They have given me peace of mind knowing that my sister
is safe, loved and well cared for! Thank you, TL Care, for everything you do!
Reply from Emma Doherty-Jones, Manager at TL Care (NW) Ltd Wirral

Thank you for this feedback, Julie. I am pleased we can offer you peace of mind, especially in such challenging circumstances with the pandemic. I am pleased your sister is happy with the support and care she receives.

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Review from Paul W (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
TL care has looked after my dad for a number of years. The care from all of the different staff is very good; my dad is very fond of them all.
The company are flexible and have always helped if we have had an emergency or needed some extra services. The office is well organised and regularly checks
to see if everything is ok.
I would highly recommend TL Care
Reply from Emma Doherty-Jones, Manager at TL Care (NW) Ltd Wirral

Hi Paul, thank you for this feedback. I am very pleased you and your dad are happy with the support we offer.

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Review from Nigel M (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care service staffed by reliable very friendly personnel; who go the extra mile to help. It was a pleasure to have them looking after my elderly parents, who couldn't praise them enough. Highly recommended.
Reply from Emma Doherty-Jones, Manager at TL Care (NW) Ltd Wirral

Thank you for this review, Nigel; it was a pleasure to support your parents.
Kind regards.

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Review from Sue L (Daughter-in-law of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, always helpful to my mother-in-law.
Easy to contact with any queries.
Any bits of shopping done.
Anything they were not happy with, they gave us a call.
Gave the family peace of mind.
Would recommend TL Care without hesitation.
Reply from Emma Doherty-Jones, Manager at TL Care (NW) Ltd Wirral

Thank you for this lovely review. I am pleased we have been able to support your mother-in-law and offer you peace of mind in the process.
Kind regards.

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Review from Hilary P (Daughter of Client) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been with this agency for nearly 6 years and we are both happy with the care she receives. The carers have a friendly and warm rapport with Mum. The personal care she receives is always of a high standard. The interaction they have with Mum is very good, they are good at encouraging her to talk
about what she has done and going to do that day. Over the years Mum's condition has deteriorated but the carers have adopted their approach maintaining her privacy and dignity, but also promoting her independence as far as possible.
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Review from B N (Daughter of Client) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite being a small provider, TL Care were able to respond immediately to dads needs as they increased. The carers treated dad kindly and respectfully. There were times dad needed some coaxing (e.g. to have a shower) and they did this gently and encouragingly but never forced him. I feel very fortunate
to have chosen TL Care.
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Review from L W (Mother of Client) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
TL Care has supported my daughter for a few years now, and I have found them to be professional and supportive. The support staff are caring and professional.
Occasionally outings have had to be cancelled due to staff shortages which is annoying but understandable.
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Review from Kerry M (Granddaughter of Client) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is essential for us as a family and for my grandmother, she would not be able to remain in her own home without them. The girls are all so friendly and take the time to talk to nan and most importantly keep us updated and let us know if she needs anything else.
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Review from Philip B (Father of Client) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff providing support to my son has been good. They have increased his confidence by enabling him to undertake activities throughout the week that he enjoys. This has begun to give him some experience of importance. During this period, the care provider has not always been able to provide support
in the evenings when the majority of activities my son does occur.
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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for TL Care (NW) Ltd Wirral is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for TL Care (NW) Ltd Wirral is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TL Care (NW) Ltd Wirral is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about TL Care (NW) Ltd Wirral

What Type of Services does TL Care (NW) Ltd Wirral offer?

TL Care (NW) Ltd Wirral offers Home Care.

How many Carers does TL Care (NW) Ltd Wirral employ?

TL Care (NW) Ltd Wirral employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TL Care (NW) Ltd Wirral to verify any information. View our terms and conditions. TL Care (NW) Ltd Wirral has an Enhanced Service - more info.