Over all time Total Care Nursing Ltd (DCA) has 3 reviews.
Overall Experience
2
1
0
0
0
Date Published
3
0
0
0
3
Reviewer Connection to Total Care Nursing Ltd (DCA)
1
1
1
Total of 3, showing 1-3
Review from Joanne (Daughter of Client) published on 6 January 2021
Submitted via Website • Report
Overall Experience4.0 out of 5
I am very happy with the level of service and would recommend to friends and family. I would like to see an App as I know other agencies use an App so the family member can track visits and it is used to communicate.
Reply from Hannah Oakes, Care Manager at Total Care Nursing Ltd (DCA)
Thank you for your lovely review, an app is something we can definitely look into.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kerry N (Daughter-in-law of Client) published on 22 December 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I needed carers to cover my annual leave and contacted total care. They were always very professional and friendly and made both myself and father-in-law (the client) feel safe and respected.
I will definitely use them again in the future.
Reply from Hannah Oakes, Care Manager at Total Care Nursing Ltd (DCA)
Thank you for your excellent review. This is the service Total Care strives to deliver.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark H (Son of Client) published on 5 June 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
After using a number of homecare companies for Dad and feeling let down by them, I am so glad I found Total Care. Since Total Care took over Dad's package of care his confidence and health have soared. The carers are excellent and can honestly not do enough to ensure my Dad is comfortable and happy.
He was previously having microwave meals, not anymore, the regular girl who visits cooks fresh food chosen by Dad. His house is always immaculately clean. He is regularly showered and shaved which is something the previous company failed on. I think because he is visited by the same few carers rather than lots of different carers it makes it easier for Dad to trust his carers.
I can finally relax and know that my Dad is getting the best possible care.
Keep up the good work you are all angels without wings.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
17 Jul 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Frequently Asked Questions about Total Care Nursing Ltd (DCA)
What Type of Services does Total Care Nursing Ltd (DCA) offer?
Total Care Nursing Ltd (DCA) offers Home Care.
How many Carers does Total Care Nursing Ltd (DCA) employ?
Total Care Nursing Ltd (DCA) employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Total Care Nursing Ltd (DCA) to verify any information. View our terms and conditions. Total Care Nursing Ltd (DCA) has an Basic Service - more info.