Carewatch (North West Wiltshire)

Newbury House, White Horse Business Park, Aintree Avenue, Trowbridge BA14 0XB

Carewatch (North West Wiltshire)
Carewatch (North West Wiltshire)
Carewatch (North West Wiltshire)

Carewatch (North West Wiltshire) helps older people and adults with a range of conditions to remain comfortable and independent in their own homes.

Personal needs are assessed in advance so carers can be informed which daily chores and personal care needs will benefit each client, with all professionals coming highly-trained and taking pride in a compassionate approach.

Specialist support can also include dementia care, live-in care and support for complex and long-term conditions.

Franchise of : Carewatch Care Services

Person in charge: Jessica Walder (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Carewatch (North West Wiltshire): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Carewatch (North West Wiltshire) has a Review Score of 9.6 (9.591)

The Review Score of 9.6 (maximum of 10) for Carewatch (North West Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Carewatch (North West Wiltshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.591 for Carewatch (North West Wiltshire) is calculated as follows: ( (40 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.591

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Carewatch (North West Wiltshire) is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carewatch (North West Wiltshire)?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carewatch (North West Wiltshire)

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    2
  • Father of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

We find Carewatch services excellent. We started using Carewatch 5 years ago and they have never let us down. The staff are always cheerful and happy to chat and ever willing to help. We would definitely recommend them to anyone who needs support.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers have been very professional in their work. Understanding my mother's needs and limitations. As I live in L.A., They keep me well informed as needed, similarly, if I have any concerns (I talk to mum every day by phone) then contact them by email or phone and any problems are dealt with promptly.
Very impressed with the service and mum likes all the carers too. It works very well and certainly reduces my anxiety and concerns for mum in her own home.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Carewatch have always given fantastic service, support and care to our daughter. Her carer is a very nice lady and my daughter loves her. Long may this continue.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our family has found the service being provided extremely good, very professional and helpful. Nothing is too much trouble. We live 100 miles away and it has given us peace of mind. Having a regular care worker to support him with his Alzheimer's has really helped. We have built up a good relationship with the carer and she is very supportive. We feel this kind of service should be available in all towns. We do not have such a great service in our area.

How likely would you be to recommend Carewatch (North West Wiltshire)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

The care company has never let us down. My husband's carer is excellent. They get on extremely well and she, I believe, enjoys caring for him. She is very thorough and reliable. In my experience, the company management works well. My phone calls are replied to promptly and the office staff is always polite and helpful.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

I am happy with the service. All the girls are very professional and very caring.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer is very pleasant and willing to vary her routine and so extra little jobs at my request.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very pleasant, understanding and accommodating.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Happy with the service.
Friendly and helpful staff.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We have found Carewatch to be very efficient, well organised and friendly.
The carers met so far are friendly, chatty and work well with mum.
We are very happy with the service provided.

How likely would you be to recommend Carewatch (North West Wiltshire)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Carewatch is an extremely professional and caring organisation.
My mother-in-law is always treated with respect and dignity. Communication is outstanding and we are contacted about any concerns immediately.

How likely would you be to recommend Carewatch (North West Wiltshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

March 2014

October 2012

September 2010

June 2006

Job Vacancies

Staff Profiles

Jessica

Jessica Walder

Job Title: Care Manager

Joined: 2001

Description:

Jessica is the Registered Care Manager and has overall responsiblity for the care we provide.
Jessica has over 12 years of experiance in the care sector and is responsible for Carewatch maintaining a high quality of care.
Jessica is supported by Field Care Supervisors who support our support workers out in the field.
Jessica has been with Carewatch since July 2001

Julia

Julia Taylor

Job Title: Deputy Care Manager

Joined: 2016

Description:

Julia is the Deputy Care Manager and supports Jessica in her role. Julia has worked in care since she left school and worked her way up to care manager of a care home. Although she has not worked in domiciliary care before, she brings with her her vast experience of working in care.
Julia works part time with Carewatch
Julia has been with Carewatch since September 2016.

Leah

Leah Walder

Job Title: Care Co-ordinator

Joined: 2002

Description:

Leah is part of a team that is responsible for the care planning at Carewatch. Leah works alongside the other co-ordinators and field care supervisors to ensure all our services users receive the right support worker at the right time. Leah works closing with our service users to ensure they recieve the correct support at the correct time.
Leah has worked for Carewatch since May 2002

Claire

Claire Prosser

Job Title: Care Co-ordinator

Joined: 2004

Description:

Claire is part of a team that is responsible for the care planning at Carewatch. Claire works alongside the other co-ordinators and field care supervisors to ensure all our services users receive the right support worker at the right time. Claire works closing with our service users to ensure they recieve the correct support at the correct time.
Claire has worked for Carewatch since May 2004.

Shirley

Shirley Warren

Job Title: Trainer

Joined: 2004

Description:

Shirley is responsible for all the training at Carewatch North West Wiltshire. Shirley delivers all the training to both existing and new employees as well as training personal assistants for individuals who employ their own care staff.
Shirley has been working with Carewatch since September 2004.

Sarah

Sarah Occleshaw

Job Title: Field Care Supervisor

Joined: 2015

Description:

Sarah is part of our Field Care Supervisor team. She is responsible for all customer assessments & reviews. Sarah also supports our support workers and is part of the out of hours on call team.

Sarah has been with Carewatch since April 2015.

Emma

Emma Couch

Job Title: Field Care Supervisor

Joined: 2016

Description:

Emma is part of our Field Care Supervisor team. She is responsible for all customer assessments & reviews. Emma also supports our support workers and is part of the out of hours on call team.

Emma has been with Carewatch since June 2016.

Tina

Tina Hale

Job Title: Finance Manager

Joined: 2007

Description:

Tina works alongside the directors of the company and is responsible for the finance functions within Carewatch. Tina is the main point of contact for both service users and support workers who have any finance related queries.
Tina has been working for Carewatch since September 2007.