Audley Care Clevedon

Ben Rhydding Drive, Ben Rhydding, Ilkley LS29 8AQ
Review Us
9.7 32 Reviews
  • Audley Care Clevedon, Ilkley
Audley Care at Clevedon has a team of 20 dedicated carers who visit clients in their homes in the Ilkley area. They provide a helping hand while offering friendship and companionship to those they care for.

Audley Care Ltd carers get to know their clients and how they live in their homes in order to ensure the provide the right kind of support, which could include doing the ironing, helping with personal care or doing the shopping.
Show Audley Care Clevedon on the Map

Care Provided by Audley Care Clevedon

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Clevedon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Georgina McGillivray (Cluster Care Branch Manager)

Audley Care Clevedon Reviews (32)

9.7

Audley Care Clevedon has a Review Score of 9.7 (9.682) out of 10, based on 11 reviews in the last 2 years.
Over all time Audley Care Clevedon has 32 reviews.

Overall Experience
  • 23
  • 8
  • 1
  • 0
  • 0
Date Published
  • 32
  • 1
  • 4
  • 11
  • 21
Reviewer Connection to Audley Care Clevedon
  • 13
  • 9
  • 3
  • 3
  • 2
  • 1
  • 1
Total of 32, showing 21-32
Review from Gerard L (Husband of Client) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall experience is excellent. Initially, we were told that two or three staff would cover our needs. I think we have got to know your total team with many last minute changes, so management could be more efficient.
Reply from Fionna Cannon, Regional Operations Manager at Audley Care Clevedon

Thank you for your review, I will pass on your feedback to the team.
I will pass this feedback to the manager to improve the communication with last minute changes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I R (Client) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and polite and always have a friendly and professional manner.
Reply from Marie Kaye at Audley Care Clevedon

Thank you for your positive review, I will pass on your comments to the team who always provide services to our customers that are person-centred and want to provide outstanding care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy M (Daughter of Client) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that has been given to my father over the last weeks has been excellent. Prompt call times and a very friendly service. Professional through and through.
Reply from Marie Kaye at Audley Care Clevedon

Thank you for your positive review, I will pass on your feedback to our teams who will be thrilled with your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Client) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past 7 weeks of my convalescence after a hip replacement, Audley's team have cared for and supported me superbly. We have now met at least 10 of the team from seniors to just-beginners. They are all individuals - really interesting and delightful people and all have looked after me with kindness,
patience, tact and expert support and advice. It never felt rushed. I particularly appreciated how they're encouraged and supported me so I grew in confidence and independence. My husband and I were especially grateful and when at very short notice, they extended care for 3 days as he recovered from a urinary infection. They were very reliable friends.
Reply from Marie Kaye at Audley Care Clevedon

Thank you for your feedback it is always wonderful to receive such positive reviews on our branch in Ilkley.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin C (Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and willing.
Reply from Marie Kaye at Audley Care Clevedon

Thank you for your positive review, we pride ourselves and our teams are committed to provide the best care possible to our customers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J K (Son-in-law of Client) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Audley Care were amazing with my mother-in-law through her final weeks.
However, they were equally amazing with how they were with my wife and I also.
Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Clevedon

Thank you for your positive review, it is always wonderful to hear that our teams are supporting family members and delivering excellent care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P J (Husband of Client) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers attended my wife four times a day and became part of our family. Being totally disabled she looked forward to their visits as they were her only social contacts.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin L (Husband of Client) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Reliable, considerate and friendly and very professional.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia R (Client) assisted by family/friend published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial telephone enquiry to the last day of mum's care, Audley have provided a wonderful and faultless service. Visits have been punctual, jobs completed efficiently with mum's well being their priority. Carers, whilst professional in their work, have become mum's friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carolyn H (Daughter of Client) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 89, was diagnosed with acute myeloid leukaemia in July 2015 and after a few weeks in hospital she was transferred to the Marie Curie hospice. Her express desire was to spend her last few weeks at home. With outstanding support the care from Marie Curie, Audley care and NHS this was a
reality. Audley Care provided live in care and my mother had 5 star treatments for her final 2 1/2 weeks. The care and support from the entire team at Audley for both my mother and our family was excellent and we would not have been able to fulfill mother's wishes without them. She was treated with utmost consideration, dignity and love and all of the family will be eternally grateful. I would recommend their care to anyone and everyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith H (Daughter of Client) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Audley provides good reliable care for Mum who has advanced Alzheimer's. They carry out the agreed care plan to a very good standard. There is good communication from the office via email or phone contact to help us, informed and also detailed notes written after every visit. The standard of care given
by the nurses is very good and they are able to give medication as well which is a great help. Their care enables us to keep Mum in her own home for as long as possible. Mum seems very happy with the care she receives. I would highly recommend Audley Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Y B (Daughter of Client) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring service for my mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Audley Care Clevedon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Audley Care Clevedon is calculated as follows: ( (49 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 66 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Clevedon is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Georgina

Georgina Mcgillivray

Job Title: Cluster Care Branch Manager Joined: 2023

Over 17 years of experience in the domiciliary and care sector. Level 2 and 3 in Health and Social Care, Level 4 Leadership and Management in Health & Social Care.
Level 3 Mental Health
First Aider

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Clevedon to verify any information. View our terms and conditions. Audley Care Clevedon has an Enhanced Service - more info.