Everycare (IOW & Solent) Ltd

Bridge House, 4 East Street, Newport PO30 1JN
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8.5 11 Reviews
  • Everycare (IOW & Solent) Ltd, Newport
Everycare (IOW & Solent) Ltd has been helping people keep their independence to stay in the comfort of their own home on the island since 2009.

The team can deliver a range of support, from simple visits for companionship, to help prompt for medication or to help with shopping and personal care, right up to complex care packages for adults of all ages requiring more than one care worker to attend.

The carers are trained to a high standard, both initially and ongoing, and they all are driven by genuine compassion, empathy and friendliness to help others and the company is very proud of them.

Everycare (IOW & Solent) can cover all of the island (case requirement dependant) and their expertise is in supporting clients. They can deliver live-in care, 24 hour care, as well as shorter visits and have the experience of working with all adults over 18 to live happily, securely and comfortably in their own home.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.80 – £30.80
  • Weekly Live-in Care Fees: £1650 – £2000

Our packages of care are tailored to your individual needs, please get in touch with us to discuss your specific requirements.

These prices are only a guideline, please contact Everycare (IOW & Solent) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lyndsey Fenemer (Registered Manager)

Everycare (IOW & Solent) Ltd Reviews (11)

8.5

Everycare (IOW & Solent) Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Everycare (IOW & Solent) Ltd has 11 reviews.

Overall Experience
  • 10
  • 0
  • 1
  • 0
  • 0
Date Published
  • 11
  • 0
  • 1
  • 2
  • 9
Reviewer Connection to Everycare (IOW & Solent) Ltd
  • 9
  • 1
  • 1
Total of 11, showing 1-11
Review from S P (Husband of Client) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare have been looking after my wife for a while now. The carers are so attentive and helpful. They can't do enough for my wife. The office helped me download an app so we can see when the carers are coming and if they are running late. I am very grateful for all the help from everyone at Everycare.
Reply from Lyndsey Fenemer, Registered Manager at Everycare (IOW & Solent) Ltd

Thank you for a great review, we will always do our best for our service users and their families. Communication is key in our line of work.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from B W (Client) assisted by family/friend published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic carers, always helping me and giving me choices. They don't mind me being slow. Normally on time and if they aren't they let me know. They let me know which carers I have for the whole week at the start of the week.
Reply from Lyndsey Fenemer, Registered Manager at Everycare (IOW & Solent) Ltd

Thank you so much for your kind review, its always a pleasure hearing positive feedback regarding our carers.
Lyndsey

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Review from A J (Client) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the carers enough for their help. The office girls are always great too.
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Review from Raymond B (Son of Client) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints. The companies handling of the situation has put me at ease.
Most grateful.
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Review from Ralph E (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the overall level of care and reliability of the service that Everycare provide. The carers are always attentive to the needs of the moment and the app provides instant contact and information about the status of the care on any given day. I would not hesitate to recommend
Everycare to friends and family.
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Review from H S (Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy seeing my carers every day and enjoy going out shopping. I am very happy with the care I receive from the ladies and the men. When I phone the office everyone always makes time to talk to me and they are always able to answer my questions.
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Review from D W (Client) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good. See to my needs.
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  • Treated with Dignity
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Review from W C (Client) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy
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  • Treated with Dignity
  • Value for Money
Review from A A (Client) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be friendly and caring. Always a happy smile greets you, their work has been excellent.
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Review from D W (Client) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers excel. No complaints.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from J K (Client) published on 20 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers don't read care plans, some carers don't fulfil duties properly at times. Carers are friendly and polite. They don't always tell you about changes in the rota, huge staff turnover of staff.
Overall satisfied with care, but management need to address staffing issues.
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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Everycare (IOW & Solent) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Everycare (IOW & Solent) Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (IOW & Solent) Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Lyndsey

Lyndsey Fenemer

Job Title: Registered Manager Joined: 2023

Lyndsey has been with Everycare since January 2023 and in October 2023 was appointed Registered Manager of the care service. She has broad experience of different types of support to adults of all ages.


Lyndsey is passionate about the quality of work we do and her enthusiasm is infectious! She is the senior care manager in Everycare and works hard to achieve her aim of making Everycare the best community care provider on the island.


Away from work, Lyndsey loves spending time with friends and family.

Karen

Karen Francis

Job Title: Co-Office Manager Joined: 2021

Karen is a highly experienced care professional, having previously been the registered manager in community and residential care settings.


She is responsible for all of our back office operations and has an excellent understanding of how to deliver great care and support and the importance of robust back office procedures to deliver this. If you call the office, you will speak to Karen first.


Away from work, Karen enjoys spending time with her daughter and grandson.

Carrie

Carrie Rickard

Job Title: Co-Office Manager Joined: 2022

Carrie is our other Co-Office Manager and has worked for Everycare since 2022. In this role, she is in charge of ensuring all paperwork is up to date and the day-to-day smooth running of the business.


In Carrie's spare time, she spends her time having fun with her child and dog, getting up to all sorts.

Damian

Damian Hill

Job Title: Team Lead Joined: 2024

Damian is one of our Team Leads at Everycare, along with Louise, who leads the community side and has done so since the start of 2024. Damian has worked in the care field for many years now and shows his knowledge and experience in this.


In Damian's spare time, he enjoys spending time with his partner and 2 children. Damian also enjoys a wide variety of different sports as well as gaming.

Louise

Louise Morey

Job Title: Team Lead Joined: 2019

Louise is one of our two Team Leads, with Damian working primarily out in the community. She has long experience working in different areas of care and has a wide range of skills and experience.


Outside of work, Louise enjoys reading, watching football and has a real love of anything Disney!

Frequently Asked Questions about Everycare (IOW & Solent) Ltd

What Type of Services does Everycare (IOW & Solent) Ltd offer?

Everycare (IOW & Solent) Ltd offers Home Care.

How many Carers does Everycare (IOW & Solent) Ltd employ?

Everycare (IOW & Solent) Ltd employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (IOW & Solent) Ltd to verify any information. View our terms and conditions. Everycare (IOW & Solent) Ltd has an Enhanced Service - more info.