Everycare (IOW & Solent) Ltd

The care from this agency is poor, neglectful & provided by incompetent carers ( all except 2 really good ones) . My dad had 12 hours 1-1 daily for 4 months before his death. He was'nt showered for the first month, even though care home staff were available to help if asked. Care home staff were often having to prompt 1 particular regular carer to change dad's pad and complete his personal care. She never shaved him as didn't know how! Dad had excoriated sore groins in the last weeks of his life. He lacked stimulation from some carers and was often put back to bed after lunch as easier to manage. As a family we often asked for him to be taken to the activities. Carers had long painted fingernails and poor uniform standards. Some carers seemed to lack understanding of his need for thickened fluids due to swallow difficulties. Managers when contacted were full of empty promises! Carers often arrived late or shifts were cancelled at short notice, this happening the day before his death.

Everycare have been looking after my wife for a while now. The carers are so attentive and helpful. They can't do enough for my wife. The office helped me download an app so we can see when the carers are coming and if they are running late. I am very grateful for all the help from everyone at Everycare.

Fantastic carers, always helping me and giving me choices. They don't mind me being slow. Normally on time and if they aren't they let me know. They let me know which carers I have for the whole week at the start of the week.

I can't thank the carers enough for their help. The office girls are always great too.

Most grateful.

I have been very impressed with the overall level of care and reliability of the service that Everycare provide. The carers are always attentive to the needs of the moment and the app provides instant contact and information about the status of the care on any given day. I would not hesitate to recommend Everycare to friends and family.

I enjoy seeing my carers every day and enjoy going out shopping. I am very happy with the care I receive from the ladies and the men. When I phone the office everyone always makes time to talk to me and they are always able to answer my questions.

Care is very good. See to my needs.

Happy

Carers excel. No complaints.

I have found the staff to be friendly and caring. Always a happy smile greets you, their work has been excellent.

Overall satisfied with care, but management need to address staffing issues.