Family Homecare Ltd

57 High Street, Great Baddow, Chelmsford CM2 7HJ
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9.7 30 Reviews
  • Family Homecare Ltd, Chelmsford
Family Homecare is a domiciliary care company in your local community. Domiciliary care may be the solution when you or your family need support to carry on living in your own home.

Family Homecare offers a high standard of care that is personal to you or to your loved one!
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Care Provided by Family Homecare Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £14.78 – £17.18
  • Hourly Visiting Care Fees: £29.56 – £34.36

Service fees are individualised

The price(s) shown are provided by the agency. Contact Family Homecare Ltd for full pricing details and T&Cs.

Contact Family Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Family Homecare Ltd to get a personalised quote.

Good to Know

Owner

  • Family Homecare Ltd
  • Privately Owned

Person in Charge

  • Ruth Knowles (Manager)

Family Homecare Ltd Reviews (30)

9.7

Family Homecare Ltd has a Review Score of 9.7 (9.652) out of 10, based on 23 reviews in the last 2 years.
Over all time Family Homecare Ltd has 30 reviews.

Overall Experience
  • 24
  • 5
  • 1
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Date Published
  • 30
  • 10
  • 13
  • 23
  • 7
Reviewer Connection to Family Homecare Ltd
  • 13
  • 7
  • 5
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  • 1
  • 1
Total of 30, showing 1-20
Review from F J (Client) assisted by family/friend published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been pleased with the care and attention shown by Family Homecare. Any queries I have are always addressed straight away, and they are very accommodating. I would recommend them as a care company.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you so much for your kind words and thoughtful feedback,

We're truly pleased to hear that you've been happy with the care and attention provided by our team. It means a great deal to us that you feel your queries are handled promptly and that you've found us accommodating to your needs.

Your recommendation is greatly appreciated, and we're grateful for the trust you place in Family Homecare. We will be sure to share your comments with our staff, as they will be encouraged to know their efforts are making a positive difference.

Thank you again for taking the time to share your experience.
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Review from Sharon V (Client) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my heartfelt thanks to Family Home Care and the whole team for the outstanding care you have given to me over the 9 years l have been with you, Your exceptional and dedicated team of carers have been so helpful and supportive, particularly Lin, who has been with me the longest,
she has gone way beyond the call of duty to meet my care needs, respecting the way I like things done. She has worked in such a kind and caring way whilst remaining professional. I really appreciate how you've provided the continuity of carer over these 9 yrs. Always ensuring I have a regular main carer. Thank you for all the help and support you have given to ensure my needs have been met, particularly over the last few months while I've been unwell. You ensured care was reinstated when I arrived home from hospital and you have been so responsive to requests for changes to hours/days etc,


I would specifically like to thank my main carer (Lin), the management and admministration teams

Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you for your heartfelt review. It means so much to us that you've felt supported over the past nine years. We're delighted to hear how much Lin's kindness, professionalism, and respect for your preferences have meant to you, she'll be truly touched by your words.

We're also grateful for your recognition of our management and administration teams, especially during your recent illness and return home from hospital. Providing consistent, responsive care that adapts to your needs is very important to us.

Thank you for allowing us to be part of your care journey it's a privilege to support you.
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Review from V R (Daughter of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before going into a Care Home recently, Mum had care at home. All the Carers were kind, friendly and patient with her. As her daughter, arranging her care, I had most contact with the ladies in the office. They looked after me. They were contactable at all times, offering advice, information and sometimes
just a friendly, listening ear. Thank you all. I will have no hesitation recommending Family Homecare to anyone in need of care at home.
Reply from Michelle Cragg, Associate Manager at Family Homecare LtdThank you so much for your heartfelt feedback and for taking the time to share your experience.

We were saddened to hear that your mum didn't settle well in the care home, but our carers have all said how happy they were when she returned home and we were able to continue supporting her in the comfort and familiarity of her own surroundings. Being able to help people remain at home, where they feel safest and happiest, is incredibly important to us.

It's lovely to hear that you found our carers to be kind, friendly, and patient with your mum, and that our office team could be there for you with advice, information, and sometimes simply a listening ear. Supporting families as well as clients is something we truly value.

Thank you again for your recommendation and your kind words, they mean a great deal to the whole team.
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Review from Richard H (Husband of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife Frances , as a recent client, is very happy with the service to date and so am I. Anita is very experienced and is able to give good support and advice with a smile. Thank you very much.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you for sharing your lovely feedback about the support your wife, Frances, has been receiving.

We're so pleased to hear that you're both happy with the service so far and that Anita's experience, advice, and warm approach have made such a positive difference. Providing knowledgeable, compassionate support is exactly what we aim for, and it's wonderful to know this has been your experience.

Your kind words will be passed on to Anita and the wider team. Thank you again for your trust and for taking the time to write this review.
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Review from Diane J (Daughter of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the level of care that our Mum receives from Family Homecare. The carers are polite and willing to help with personal care and food preparation as well as general tasks that are required.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you so much for taking the time to share your kind feedback about the care your mum receives from Family Homecare.

We're delighted to hear that you're happy with the level of support provided and that our carers have been polite, helpful, and attentive with personal care, meal preparation, and everyday tasks. Treating every client with dignity, respect, and compassion is at the heart of what we do, so it's wonderful to know this has been your family's experience.

Your comments mean a great deal to our whole team and will be shared with the carers and management. Thank you again for your trust and for choosing Family Homecare to support your mum
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Review from M O (Client) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers & office staff are excellent. The carers do everything to look after your needs regarding help required. Nothing is too much. They are so kind. The office staff do everything you would require Re timing, help etc. Very happy with all the carers.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you very much for your wonderful feedback.
We're so pleased to hear how satisfied you are with both our carers and our office team. Knowing that you feel your needs are always met, and that nothing is ever too much trouble for the carers, is exactly what we strive for every day.
Your kind comments about the team's warmth and willingness to help are greatly appreciated, and it's lovely to hear that the support with timing and arrangements from the office has also made a positive difference to your experience.
We will be sure to pass your thoughtful words on to everyone involved in your care.
Thank you again for taking the time to share your experience with us.
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Review from Thelma N (Client) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with all your carers. They are all lovely and caring and work very hard with me. I am very able & good, except for my back, where I do need help with my shower. They do lots of cleaning whilst here, and I do very much appreciate their help. The lunchtime sandwiches is excellent. When for
some reason I need to phone your office everyone is helpful & caring.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you so much for taking the time to share your lovely feedback with us.
We are delighted to hear how happy you are with your carers and that you feel well supported. It means a great deal to know that you find the team caring, hardworking, and helpful during their visits. We're especially pleased that the support with your shower, the help around the home, and even the lunchtime sandwiches are making a positive difference to your day.
It's also wonderful to hear that when you contact the office, you feel welcomed and cared for. We always aim to provide not only excellent care in your home but also friendly and supportive service whenever you need us.
Your kind words will be shared with the whole team, who will be truly encouraged by your appreciation.
Thank you again for your thoughtful review and for allowing us to support you.
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Review from C B (Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always give us the same carers as possible, it's easier to get to know each other. I've made a nice friend, and we have lovely chats. The office staff are very friendly and helpful.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you so much for your kind and thoughtful review.

We're truly delighted to hear how much you value having consistent carers. Building familiar, trusting relationships is so important, and it's wonderful to know that this continuity has helped you form a genuine friendship and enjoy those lovely chats together.

Your lovely words about both our care team and office staff mean a great deal to us. We're proud to know you feel supported, treated with dignity, and well looked after.

Thank you again for taking the time to share your experience - it really does make a difference.
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Review from Sarah P (Daughter of Client) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased with Family Homecare service. The Carers that attend to help my parents are really helpful & so caring. They take responsibility to ensure my parents are safe. We get calls if there are any issues and my parents enjoy the visits!
Reply from Ruth Knowles, Registered Manager at Family Homecare LtdWe absolutely love caring for your mum and dad. Our team often shares how much they enjoy their visits and the time they spend with them..
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Review from L S (Daughter of Client) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are very good with my mother. She enjoys the social aspect of the visits as much as the care provided.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you for taking the time to share your feedback. We are very pleased to hear that your mother benefits not only from the care provided but also from the social interaction during our visits.

Ensuring that those we support feel comfortable, valued, and treated with dignity is of the utmost importance to us, so it is reassuring to know this is reflected in her experience. Your kind comments regarding our staff, care, and management are sincerely appreciated and will be shared with the wider team.

Thank you once again for your thoughtful review.
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Review from Ita L (Client) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using the service on a weekly basis for one year. Now in my 89th year, I will be happy to use it more often with confidence.
Reply from Ruth Knowles, Registered Manager at Family Homecare LtdThank you very much for your kind words.We would be very happy to support you in any way you would like us to. Our companys motto is to provide support with encouragement, always aiming to help you maintain your independence.With our kindest regards,
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Review from Andrea B (Client) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the ladies attend and help and assist me with courtesy, and always look after me with dignity, and help me shower and dress me. There is a challenge in the future as they are to help me sort out my medication, I need to take a lot of to help with my multiple sclerosis. I have trust and faith in
all the girls who come into my home.
Reply from Michelle Cragg, Associate Manager at Family Homecare LtdThank you so much for taking the time to share your kind words and thoughtful feedback. We are truly grateful for your trust and confidence in our team. It means a great deal to know that you feel supported with courtesy and dignity, as this is always at the heart of the care we strive to provide.We also appreciate your openness in sharing about the future challenges with medication, and please rest assured that our staff will continue to work closely with you to ensure you feel comfortable, safe, and well supported every step of the way.We are committed to maintaining the high standards of care you deserve. Thank you again for your kind review
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Review from R E (Son of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very pleased with diligent carers. Flexible to provide an increasing range of assistance over 3 months.
After a period of time, the various carers have learned Mum's preferences and she is more comfortable with them. They are persuasive rather than bossy.
The morning/lunchtime carer leaves
messages for the evening carer (food, laundry), so it is joined up.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you so much for your thoughtful feedback. Were delighted to hear that your mum has felt comfortable with our carers and that the teams flexibility and joined-up approach have been helpful. It means a great deal to us to know the support has made a positive difference.We also noticed your rating for management, and wed really value the chance to understand your perspective on that. If youre open to it, wed be happy to discuss any concerns or suggestions so we can continue improving the service we provide.
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Review from S G (Son of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience overall is very positive. On a number of occasions, when an area of concern has been determined about my mother, I have been informed immediately of the carer's observations. A one-to-one relationship has been formed, which makes me feel confident that my mother is looked after and looked
out for whilst being attended. A personal service is provided and I would certainly recommend them.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you for your kind words and for taking the time to share your experience. We are delighted to hear that you feel confident in the care and attention your mother receives. Our team is dedicated to providing a personal and attentive service, and its wonderful to know that this has brought you peace of mind. Your recommendation means a great deal to us, and we truly appreciate your trust in our care.If there is ever anything more we can do to support you and your mother, please don't hesitate to reach out.
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Review from I K (Client) assisted by family/friend published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole a satisfactory service.
But the carers talk constantly about other clients and could improve on punctuality.
Reply from Michelle Cragg, Care Services Manager at Family Homecare LtdThank you for your feedback. We're glad to hear that you found our service satisfactory, but we're sorry to learn about your concerns regarding punctuality and professionalism. Maintaining client confidentiality and providing reliable, timely care are very important to us. We will address these issues with our team to ensure improvements are made. Your feedback helps us grow, and we truly appreciate you taking the time to share your experience. Please feel free to reach out if you would like to discuss this further - We would love the opportunity to make things right.
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Review from A W (Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, proffessional service for my late husband was provided at all times. Now I need help, I didn't hesitate to return to your agency. All staff are polite, friendly and helpful and a pleasure to have in my home.
Reply from Ruth Knowles, Registered Manager at Family Homecare LtdThank you for your lovely review, we really appreciate it.
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Review from M H (Husband of Client) assisted by family/friend published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my wife receives. My wife's needs change daily, and they are very flexible with what she needs. They are professional, friendly and always helpful. Their care allows me to go to work and not worry about my wife having issues, forgetting medication or not eating. Whether
it be a shower, help to bed or just a friendly person to see. I know her needs will be met.
Reply from Ruth Knowles, Registered Manager at Family Homecare LtdThank you so much for your kind words. We really do appreciate it.
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Review from Y F (Client) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Family Homecare for over two years and I am very pleased with their service. Their staff are kind, friendly and very gentle when assisting me. Their management team are always available and responds quickly to any request. I have no hesitation in recommending Family Homecare.
Reply from Helen Stemp, Associate Manager at Family Homecare LtdThank you for your lovely review, we really appreciate it.
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Review from A S (Wife of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First experience of requiring carers for my husband after a terminal diagnosis. The care and attention provided from my arrival home have been outstanding. The carers actually care and are prepared and willing to help with practically anything. They are never rushed and if they do not have full personal
care to complete they will sit and chat and use the allocated time up that way. On his really poorly days the staff volunteered to cook a meal which was everything he needed. We have experienced bad care for my relatives in the past but the staff at Dynamic have become friends and genuinely care about their clients. Cannot recommend this company highly enough.
Reply from Ruth Knowles, Registered Manager at Family Homecare LtdThank you very much for your kind words! We really appreciate your feedback and we will be hard on ourselves to deserve 5* review for the management! Thanks again!
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Review from Julie H (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Family Homecare enough, all staff are friendly and helpful. My mum has been using the services of Family Homecare since 2021, initially having one carer twice a day and currently two carers four times a day. The carers are very attentive, kind, considerate and respectful. If there
are any problems with Mum I am informed straight away. Mum has spent time on and off in hospital recently, care has always been reinstated immediately when requested putting my mind at ease.
Reply from Ruth Knowles, Registered Manager at Family Homecare LtdThank you so much for your kind words. We really do appreciate it.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Family Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for Family Homecare Ltd is calculated as follows: ( (93 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 132 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Family Homecare Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

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Job Title: Associate Manager Joined: 2017

An incredible asset to the company!

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Job Title: Office Staff Joined: 2017

I cannot imagine our office without very helpful staff!

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Anita

Job Title: Care Support Worker Joined: 2011

I started work at Family Homecare in 2011, for what was a small team of dedicated carers.


In the twelve years I have been here the company has grown and flourished.


Led by a caring Manager the office staff and carers are all so helpful, considerate and really do care.


We treat our Service users as we ourselves and our families would wish to be treated.


I enjoy my role as a Carer, whether it be household duties, personal care or just a chat when I close their door I know I've made a difference to our Service user's lives.

Frequently Asked Questions about Family Homecare Ltd

How many Carers does Family Homecare Ltd employ?

Family Homecare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Family Homecare Ltd to verify any information. View our terms and conditions. Family Homecare Ltd has an Enhanced Service - more info.