Service fees are individualised
These prices are only a guideline, please contact Family Homecare Ltd to find out the exact price for your requirements.
Family Homecare Ltd has a Review Score of 9.8 (9.823) out of 10, based on 21 reviews in the last 2 years. Over all time Family Homecare Ltd has 21 reviews.
Review from Lauren H (Client) published on 19 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd
Thank you so much for such kind words! It would mean a lot to me if our staff made some positive changes in your life. Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.823) out of 10 for Family Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.823 for Family Homecare Ltd is calculated as follows: ( (106 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 124 Ratings = 4.823
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Family Homecare Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Sep 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Associate Manager
Joined: 2017
An incredible asset to the company!
Job Title: Office Staff
Joined: 2017
I cannot imagine our office without very helpful staff!
Job Title: Care Support Worker
Joined: 2011
I started work at Family Homecare in 2011, for what was a small team of dedicated carers.
In the twelve years I have been here the company has grown and flourished.
Led by a caring Manager the office staff and carers are all so helpful, considerate and really do care.
We treat our Service users as we ourselves and our families would wish to be treated.
I enjoy my role as a Carer, whether it be household duties, personal care or just a chat when I close their door I know I've made a difference to our Service user's lives.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Family Homecare Ltd to verify any information. View our terms and conditions. Family Homecare Ltd has an Enhanced Service - more info.
