Family Homecare Ltd

Generally very happy with assistance with shopping, outings and general help and advice. I will be happy to extend care when needed.

My Mum has dementia and is only able to still live in her own home because of the wonderful care given by Family Homecare Ltd staff. She has used their services for nearly two years and they are kind, helpful, reliable, easy to contact and quick to respond to difficulties and requests. We have been able to increase Mum's hours of care as she has needed more help. Reading the online notes written by the carer after each visit reassures me that all is well on the days that I'm unable to visit Mum but also gives me early warning of possible concerns. I'm very happy to recommend the services of Family Homecare Ltd.

I have been pleased with the care and attention shown by Family Homecare. Any queries I have are always addressed straight away, and they are very accommodating. I would recommend them as a care company.

I would like to pass on my heartfelt thanks to Family Home Care and the whole team for the outstanding care you have given to me over the 9 years l have been with you, Your exceptional and dedicated team of carers have been so helpful and supportive, particularly Lin, who has been with me the longest, she has gone way beyond the call of duty to meet my care needs, respecting the way I like things done. She has worked in such a kind and caring way whilst remaining professional. I really appreciate how you've provided the continuity of carer over these 9 yrs. Always ensuring I have a regular main carer. Thank you for all the help and support you have given to ensure my needs have been met, particularly over the last few months while I've been unwell. You ensured care was reinstated when I arrived home from hospital and you have been so responsive to requests for changes to hours/days etc,

I would specifically like to thank my main carer (Lin), the management and admministration teams

Before going into a Care Home recently, Mum had care at home. All the Carers were kind, friendly and patient with her. As her daughter, arranging her care, I had most contact with the ladies in the office. They looked after me. They were contactable at all times, offering advice, information and sometimes just a friendly, listening ear. Thank you all. I will have no hesitation recommending Family Homecare to anyone in need of care at home.

My wife Frances , as a recent client, is very happy with the service to date and so am I. Anita is very experienced and is able to give good support and advice with a smile. Thank you very much.

We are very happy with the level of care that our Mum receives from Family Homecare. The carers are polite and willing to help with personal care and food preparation as well as general tasks that are required.

The carers & office staff are excellent. The carers do everything to look after your needs regarding help required. Nothing is too much. They are so kind. The office staff do everything you would require Re timing, help etc. Very happy with all the carers.

I am happy with all your carers. They are all lovely and caring and work very hard with me. I am very able & good, except for my back, where I do need help with my shower. They do lots of cleaning whilst here, and I do very much appreciate their help. The lunchtime sandwiches is excellent. When for some reason I need to phone your office everyone is helpful & caring.

Staff always give us the same carers as possible, it's easier to get to know each other. I've made a nice friend, and we have lovely chats. The office staff are very friendly and helpful.

We are so pleased with Family Homecare service. The Carers that attend to help my parents are really helpful & so caring. They take responsibility to ensure my parents are safe. We get calls if there are any issues and my parents enjoy the visits!

All of the staff are very good with my mother. She enjoys the social aspect of the visits as much as the care provided.

All the ladies attend and help and assist me with courtesy, and always look after me with dignity, and help me shower and dress me. There is a challenge in the future as they are to help me sort out my medication, I need to take a lot of to help with my multiple sclerosis. I have trust and faith in all the girls who come into my home.

The morning/lunchtime carer leaves messages for the evening carer (food, laundry), so it is joined up.

My experience overall is very positive. On a number of occasions, when an area of concern has been determined about my mother, I have been informed immediately of the carer's observations. A one-to-one relationship has been formed, which makes me feel confident that my mother is looked after and looked out for whilst being attended. A personal service is provided and I would certainly recommend them.

But the carers talk constantly about other clients and could improve on punctuality.

Excellent, proffessional service for my late husband was provided at all times. Now I need help, I didn't hesitate to return to your agency. All staff are polite, friendly and helpful and a pleasure to have in my home.

I am extremely happy with the care my wife receives. My wife's needs change daily, and they are very flexible with what she needs. They are professional, friendly and always helpful. Their care allows me to go to work and not worry about my wife having issues, forgetting medication or not eating. Whether it be a shower, help to bed or just a friendly person to see. I know her needs will be met.

I have been using Family Homecare for over two years and I am very pleased with their service. Their staff are kind, friendly and very gentle when assisting me. Their management team are always available and responds quickly to any request. I have no hesitation in recommending Family Homecare.

First experience of requiring carers for my husband after a terminal diagnosis. The care and attention provided from my arrival home have been outstanding. The carers actually care and are prepared and willing to help with practically anything. They are never rushed and if they do not have full personal care to complete they will sit and chat and use the allocated time up that way. On his really poorly days the staff volunteered to cook a meal which was everything he needed. We have experienced bad care for my relatives in the past but the staff at Dynamic have become friends and genuinely care about their clients. Cannot recommend this company highly enough.