Horizon Care (South West) Ltd

Rosemoor Court, Rydon Lane, Pynes Hill, Exeter EX2 5TU
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7 Reviews
  • Horizon Care (South West) Ltd, Exeter
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Care Provided by Horizon Care (South West) Ltd

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia

Funding & Fees

  • Hourly Visiting Care Fees: from £11

These prices are only a guideline, please contact Horizon Care (South West) Ltd to find out the exact price for your requirements.

Contact Horizon Care (South West) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Horizon Care (South West) Ltd to get a personalised quote.

Good to Know

Owner

  • Horizon Care South West Ltd
  • Privately Owned

Person in Charge

  • Susan Eaton (Director)
Are you the Owner/Manager of Horizon Care (South West) Ltd? View your Advertising Options

Horizon Care (South West) Ltd Reviews (7)

Over all time Horizon Care (South West) Ltd has 7 reviews.

Overall Experience
  • 3
  • 3
  • 0
  • 0
  • 1
Date Published
  • 7
  • 0
  • 0
  • 0
  • 7
Reviewer Connection to Horizon Care (South West) Ltd
  • 5
  • 1
  • 1
Total of 7, showing 1-7
Review from C V (Client) published on 29 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Have been using Horizon for quite some time having two carers at the same time. Most times and on a regular basis a male carer for my husband who has vascular dementia and a female for me as I am disabled. Now all of a sudden they say only one carer is needed this is not good as my husband is used
to his carers and I must say all the carers are fantastic plus I am paying privately. Carers are again fantastic but the staff i.e directors/staff have no idea what they have done. I can put up with change but my husband can’t, he doesn’t understand and it has taken a long time for him to get used to the carers that deal with him. It’s a pity the staff in the office couldn’t come and l see how hard it has been at times for my husband to build a rapport with the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neville B (Client) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and attention very good. Punctuality in actual times cannot be guaranteed as difficulties may be encountered with previous client/user. Very friendly carers. Perhaps a little language difficulty which is easily overcome.
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) LtdThank you so much for your feedback and recognition of the challenges we share. If a client call takes longer than scheduled this can make clients later. If a carer is later than 30 mins always call the office and we will send a Community Manager to start and complete the call. "No one goes without their Care" is our Rota Manager's motto. We are very proud of our diversity and have many employees who are not originally from the UK. Wearing masks is of course another barrier to communication for everyone and is not part of our uniform. It's vital that we are hiring and retaining the best people for our clients which is why feedback, training helps us measure our success and how we can improve. Thank you so much for your feedback, I look forward to sharing this with all employees. Kindest regards
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Son of Client) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are wonderful. 10/10 with the exception of the bed making skills of a couple. The finished job is to be seen by mother all day in her room and no matter how often we ask the management no improvement is seen. I have written and telephoned the office - no reply/response. No contact possible
over all the weekend.
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) LtdThank you so much for your feedback, to pass on feedback like this (10/10) to our Carers that are working so hard and round the clock in all weathers is much appreciated and I'm sure will be received with gratitude. In respect of the bed-making feedback please feel free to contact our HR Manager if you would like to escalate your complaint so we can ensure that we get this just right and update the Care plan as required. We do operate an on-call service out of our office hours and over the weekend, which is for emergencies. However, your original feedback should have been acknowledged and addressed so apologies for any breakdown in communication on our part, it has been a busy year with pressure on everyone. Kindest regards, Kelly at Horizon
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from M C (Client) assisted by family/friend published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Always helpful and considerate.
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) LtdThank you so much for taking the time to provide this feedback, your comment really does reflect the service and qualities we strive to provide to all our clients. Take good care and thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L R (Wife of Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Horizon Care has been providing care for my husband for nearly six years. Although there has been a turn over of carers in that time they have been consistent in their kindness, responsibility and general care. There are, of course, small problems occasionally, but generally, we feel very fortunate
to have the care provided by Horizon. The management also tries hard to keep us informed.
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) LtdThank you very much for your feedback. We are delighted to hear that our Carers who come to help are consistent in their approach and qualities for the several years you have been with Horizon Care. That means an awful lot. In-respect of continuous improvement and development we aim to keep the rota as consistent as possible. Thank you so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicola G (Client) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My enabler has helped me so much. I look forward to my visits twice a week.
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) LtdThank you so much for your positive feedback, the team equally enjoy coming to visit and help you in any way that they can. Your feedback and comment will be passed directly to your Enablers. Best wishes and thank you so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P R (Client) assisted by family/friend published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care from Horizon. Everyone is lovely and looks after me very well.
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) LtdThank you so much for your review, it's lovely to hear that you are happy with the Care and our employees. We look forward to feeding this back to your Carers. If there is anything else that we can do please do not hesitate to contact the office.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Inadequate
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Horizon Care (South West) Ltd

How many Carers does Horizon Care (South West) Ltd employ?

Horizon Care (South West) Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Horizon Care (South West) Ltd to verify any information. View our terms and conditions. Horizon Care (South West) Ltd has an Basic Service - more info.