Care Provided by Horizon Care (South West) Ltd
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Companionship
Household Services
- Food Preparation & Serving
Other Care Provided
- Dementia
Funding & Fees
Contact Horizon Care (South West) Ltd to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- Horizon Care South West Ltd
- Private Owned
Person in charge
- Susan Eaton (Director)
Are you the Owner/Manager of Horizon Care (South West) Ltd?View your Advertising Options
Horizon Care (South West) Ltd Reviews (7)
Over all time Horizon Care (South West) Ltd has 7 reviews.
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Overall Experience
Date Published
Reviewer Connection to Horizon Care (South West) Ltd
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Review from C V (Client / Service User) published on 29 March 2024 Submitted via Website•
Overall Experience
Have been using Horizon for quite some time having two carers at the same time. Most times and on a regular basis a male carer for my husband who has vascular dementia and a female for me as I am disabled. Now all of a sudden they say only one carer is needed this is not good as my husband is...
Have been using Horizon for quite some time having two carers at the same time. Most times and on a regular basis a male carer for my husband who has vascular dementia and a female for me as I am disabled. Now all of a sudden they say only one carer is needed this is not good as my husband is used to his carers and I must say all the carers are fantastic plus I am paying privately. Carers are again fantastic but the staff i.e directors/staff have no idea what they have done. I can put up with change but my husband can’t, he doesn’t understand and it has taken a long time for him to get used to the carers that deal with him. It’s a pity the staff in the office couldn’t come and l see how hard it has been at times for my husband to build a rapport with the carers.
Review from Neville B (Client / Service User) published on 13 May 2021 Submitted via Postal Card•
Overall Experience
Care and attention very good. Punctuality in actual times cannot be guaranteed as difficulties may be encountered with previous client/user. Very friendly carers. Perhaps a little language difficulty which is easily overcome.
Care and attention very good. Punctuality in actual times cannot be guaranteed as difficulties may be encountered with previous client/user. Very friendly carers. Perhaps a little language difficulty which is easily overcome.
↩Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your feedback and recognition of the challenges we share. If a client call takes longer than scheduled this can make clients later. If a carer is later than 30 mins always call the office and we will send a Community Manager to start and complete the call. "No one goes...
Thank you so much for your feedback and recognition of the challenges we share. If a client call takes longer than scheduled this can make clients later. If a carer is later than 30 mins always call the office and we will send a Community Manager to start and complete the call. "No one goes without their Care" is our Rota Manager's motto. We are very proud of our diversity and have many employees who are not originally from the UK. Wearing masks is of course another barrier to communication for everyone and is not part of our uniform. It's vital that we are hiring and retaining the best people for our clients which is why feedback, training helps us measure our success and how we can improve. Thank you so much for your feedback, I look forward to sharing this with all employees. Kindest regards
Review from J S (Son of Client) published on 10 May 2021 Submitted via Postal Card•
Overall Experience
The carers are wonderful. 10/10 with the exception of the bed making skills of a couple. The finished job is to be seen by mother all day in her room and no matter how often we ask the management no improvement is seen. I have written and telephoned the office - no reply/response. No contact...
The carers are wonderful. 10/10 with the exception of the bed making skills of a couple. The finished job is to be seen by mother all day in her room and no matter how often we ask the management no improvement is seen. I have written and telephoned the office - no reply/response. No contact possible over all the weekend.
↩Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your feedback, to pass on feedback like this (10/10) to our Carers that are working so hard and round the clock in all weathers is much appreciated and I'm sure will be received with gratitude. In respect of the bed-making feedback please feel free to contact our HR Manager...
Thank you so much for your feedback, to pass on feedback like this (10/10) to our Carers that are working so hard and round the clock in all weathers is much appreciated and I'm sure will be received with gratitude. In respect of the bed-making feedback please feel free to contact our HR Manager if you would like to escalate your complaint so we can ensure that we get this just right and update the Care plan as required. We do operate an on-call service out of our office hours and over the weekend, which is for emergencies. However, your original feedback should have been acknowledged and addressed so apologies for any breakdown in communication on our part, it has been a busy year with pressure on everyone. Kindest regards, Kelly at Horizon
Review from M C (Client / Service User) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
Very good. Always helpful and considerate.
Very good. Always helpful and considerate.
↩Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for taking the time to provide this feedback, your comment really does reflect the service and qualities we strive to provide to all our clients. Take good care and thank you.
Review from L R (Wife of Client) published on 23 April 2021 Submitted via Postal Card•
Overall Experience
Horizon Care has been providing care for my husband for nearly six years. Although there has been a turn over of carers in that time they have been consistent in their kindness, responsibility and general care. There are, of course, small problems occasionally, but generally, we feel very fortunate...
Horizon Care has been providing care for my husband for nearly six years. Although there has been a turn over of carers in that time they have been consistent in their kindness, responsibility and general care. There are, of course, small problems occasionally, but generally, we feel very fortunate to have the care provided by Horizon. The management also tries hard to keep us informed.
↩Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you very much for your feedback. We are delighted to hear that our Carers who come to help are consistent in their approach and qualities for the several years you have been with Horizon Care. That means an awful lot. In-respect of continuous improvement and development we aim to keep the rota as consistent as possible. Thank you so much.
Review from Nicola G (Client / Service User) published on 22 April 2021 Submitted via Postal Card•
Overall Experience
My enabler has helped me so much. I look forward to my visits twice a week.
My enabler has helped me so much. I look forward to my visits twice a week.
↩Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your positive feedback, the team equally enjoy coming to visit and help you in any way that they can. Your feedback and comment will be passed directly to your Enablers. Best wishes and thank you so much.
Review from P R (Client / Service User) published on 21 April 2021 Submitted via Postal Card•
Overall Experience
I am very happy with the care from Horizon. Everyone is lovely and looks after me very well.
I am very happy with the care from Horizon. Everyone is lovely and looks after me very well.
↩Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your review, it's lovely to hear that you are happy with the Care and our employees. We look forward to feeding this back to your Carers. If there is anything else that we can do please do not hesitate to contact the office.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 March 2026Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Horizon Care (South West) Ltd.
Awards / Recognitions (1)
- 20 Jun 2020Recipient: Horizon Care (South West) Ltd
Accreditations
There are no accreditations posted yet for Horizon Care (South West) Ltd.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Horizon Care (South West) Ltd
How many Carers does Horizon Care (South West) Ltd employ?
Horizon Care (South West) Ltd employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Horizon Care (South West) Ltd to verify any information. View our terms and conditions. Horizon Care (South West) Ltd has a Basic Service -what a Basic Service includes.