Review from Olivia M (Client) published on 1 June 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
So this service consists of either houses with other clients, or a flat with a member of staff. 24/7 support. The staff are very understanding and great to talk to if you or the family/social workers have any queries, the company is good at responding. They are trained to deal with mental health and
disabilities. They support you in the community and help you to become independent. I myself am a service user, but moving out soon as I do not think this place is right for me. If someone has severe disabilities or learning difficulties, then this place will be perfect to teach them the skills they need in life such as communication, and life skills. If the client is on any medication, the staff keep it in a locker and give it when needed. I myself suffer from mental health, and they have stuck by me through everything, I can't fault them for this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
27 Apr 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Orion Care Services
What Type of Services does Orion Care Services offer?
Orion Care Services offers Home Care.
How many Carers does Orion Care Services employ?
Orion Care Services employs 80 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Orion Care Services to verify any information. View our terms and conditions. Orion Care Services has an Basic Service - more info.