Bluebird Care Watford & Three Rivers

Unit 34, The Metro Centre, Dwight Road, Watford WD18 9SB
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9.3 28 Reviews
  • Bluebird Care Watford & Three Rivers, Watford
Bluebird Care Watford & Three Rivers offers a range of care from 30 minute checks to 24 hour live in care. It offers quality home care in Watford, Croxley Green, Chorleywood and surrounding areas.

It provides personal care to people living in their own houses and flats. It offers care and support to older people, younger adults, people living with dementia, people with a physical disability and people with sensory impairments.

Staff are kind and caring and go the extra mile and make sure home care clients' dignity and privacy is protected at all times.

People are supported to have maximum choice and control of their lives.

Staff support clients in the least restrictive way possible and are responsive to their needs and wishes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £26
  • Weekly Live-in Care Fees: £1500 – £1600

Based on assessment, please contact the office for more information.

These prices are only a guideline, please contact Bluebird Care Watford & Three Rivers to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dawn Forey (Care Manager)

Bluebird Care Watford & Three Rivers Reviews (28)

9.3

Bluebird Care Watford & Three Rivers has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years.
Over all time Bluebird Care Watford & Three Rivers has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Bluebird Care Watford & Three Rivers
  • 15
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Total of 28, showing 1-20
Review from Carole L (Friend of Client) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care have been looking after a friend of mine for sometime now, due to medical needs & hospital stays needed extra support. As I live a distance away from her they kept me informed daily contacting me with updates, medical needs & acting to resolve any domestic problems. Not hesitating to ring
me when an ambulance was needed. I have experienced very kind, caring & being very supportive to my friend keeping her comfortable, well fed, listening or engaging in conversation as she lives on her own. Heartfelt thanks to all of Bluebird Care including admin, management & care staff x
Reply from Jocelyn Pinphetkun, Business Developer and Marketing Assistant at Bluebird Care Watford & Three Rivers

Thank you for taking the time to provide these kind comments. We are pleased to hear that you are happy with the care provided and will pass it along to our care team. Many thanks, Jocelyn.

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Review from Linda B (Daughter of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had Bluebird Care for a few years now. She is very happy with their care. She has built up good relationships with her main carers. They chat with her and enable her to stay in her own home with much-reduced mobility. The office is easy to contact and quickly acts if there are any issues including
contacting doctors to get medication to her. Even collecting it themselves sometimes.
Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers

Thank you for taking the time to provide some feedback, we are pleased that you are happy with Bluebird Care. Many Thanks, Care Manager

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Review from S H (Daughter-in-law of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Bluebird Care for a good number of years and the team at Three Rivers & Watford has been nothing but brilliant. We have had increasing care put in as my mother-in-law has dementia and lives with us. Not only are they always helping to find solutions to our needs but they always check that
the right type of carer is assigned to us.
With dementia that means the same ones to keep it familiar to her. The ladies at Bluebird are professional, friendly and reliable. Everything you need in a good provider of home care. We have only recently moved my mother-in-law into a care home but still the ladies visit her. This is above and beyond and says how wonderful they all are.
Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers

Thank you for your kind comments, we are pleased you were happy with the service received. Kind regards, Hayley.

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Review from J G (Daughter of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from Bluebird Care, carers are very dedicated, sit and chat with Dad and let us know if anything is amiss, great peace of mind for us so can't thank them enough, a big thank you. Carry on with your excellent work.
Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers

We are pleased to hear you are happy with Bluebird Care. Thank you for taking the time to complete this review and for your kind comments.

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Review from J B (Daughter of Client) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite punctual, arriving on time. Most of the carers take time to chat to Mum and carry out all their duties well. They let me know usually if they're worried about Mum i.e if she's not herself or ill.
There were a couple of little concerns when they started but management sorted them out very quickly.
Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers

Thank you for your feedback and your very kind comments, we will share this with our team.

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Review from E B (Client) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, competent and reliable. But, often arrive late. Friendly.
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Review from E V (Great-Niece of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used many care companies over the years and yes it's only been a week but the communications, the care and support have been just amazing. I was very nervous about my aunt being home again after a long stay in a care home but they made everything so much less stressful and kept me up to date
on everything. Would highly recommend.
Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers

Thank you for the feedback and very kind comments, we will share this with the team!

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Review from V L (Daughter of Client) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has given my mother kind, compassionate and effective care services. They stepped in at short notice and were flexible in rearranging visits as needed. An efficient service, from care planning to carrying out personal care and admin generally. This efficiency in administration comes along
with high standards and a professional approach to delivering care. The most important aspects of this quality service are the kindness and friendly approach of all carers and staff at Bluebird. I always felt that my mother was being cared for by wonderful people who respected her, were keen to meet her needs and who went the extra mile to make sure that she was cared for extremely well. My mother always mentions how lovely the carers are and how helpful they have been to her. Thank you to all concerned and I have no hesitation in recommending Bluebird to anyone who needs kind and caring support services.
Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers

Thank you for the feedback and very kind comments, we will share this with the team!

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Review from Peter W (Mother of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird care in Watford & Three Rivers provided carer services for my mother for two years in her home. All the bluebird staff that looks after my mother are exceptionally caring people, and I was very lucky to have found this company, and I would have no hesitation in recommending their services.
Reply from Kelly Green, Manager at Bluebird Care Watford & Three Rivers

Thank you so much for your feedback and your kind words, we are pleased that you are happy with Bluebird Care and you find all the staff exceptionally caring, it's much appreciated and we will share your feedback with our team.

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Review from H S (Daughter of Client) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care provided good quality care for my mum while I was away, giving me peace of mind knowing that a carer would visit and provide care and support. Efficient administration, professional and kind.
Reply from Kelly Green, Manager at Bluebird Care Watford & Three Rivers

Thank you for taking the time to complete the review, we are pleased to hear you have been very happy with the care, and we will share your feedback with our team.

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Review from Margaret P (Daughter of Client) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service provided. I have met several of your carers and have been impressed with their care and understanding of my mum's needs. The carers are gentle and kind and always sit down for a chat. I am impressed with the quick update I receive from the management; this pertains
to any issue that arises.
Reply from Kelly Green, Manager at Bluebird Care Watford & Three Rivers

Thank you for your feedback; we appreciate you taking the time to complete the form and share your views. I am pleased to hear that the carers are gentle and kind and you are pleased with the service we provide. I will share your kind words with the team. Thank you.

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Review from Diana C (Daughter of Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for your review. We appreciate you taking the time to complete this.

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Review from Sally G (Daughter of Client) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been helping my parents for nearly 10-years. Throughout that time, they have been simply perfect. They are thoughtful and respectful and help with absolutely everything from applying for funds to being a calm presence when things are hard. They keep the house immaculate and do their level
best to encourage old, obstinate people to eat.
From regular visits to perfect live-in care, Bluebird Care has been the solid rock that has kept the family going. Whether face to face or in person, nothing will stop them from giving the best care in the most respectful manner. On many occasions, the Bluebird Care Watford and Three Rivers team have gone above and beyond what is expected of them.
I would recommend Bluebird without hesitation.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for taking the time to write this amazing review; we are so grateful to you.

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Review from Ann M (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was looked after by Bluebird carers for over 2 years as his care needs increased. His Bluebird carers made life so much easier and more enjoyable for him and meant he could stay at home as long as possible. They were kind, thoughtful and cheerful. He would look forward to their visits and his
chats with them kept his mind active. They not only cared for all his needs but became welcome visitors and friends. We are very happy to recommend the carers and Bluebird.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for taking the time to write this review, much appreciated.

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Review from C B (Son of Client) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring service, always reliable and has given me real peace of mind that my very elderly mother is in good hands! Very glad we picked Bluebird!
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for your kind words, we really appreciate you taking the time to write the review.

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Review from S C (Daughter of Client) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a first time user of a service like this, and needing to start using the service during a difficult time for my family - not to mention during a global pandemic - I can't thank the manager and her team enough for the care and compassion they have shown us. From the initial advice to setting up the
companion care service to advising on things like applying for a disabled parking badge (received in record time thanks to the advice on how best to complete the application form), the help was friendly, practical and extremely empathetic. The carers were, without exception: friendly, proactive, supportive, accommodating - and very professional. Many thanks to the entire team. Wouldn't hesitate to recommend Bluebird Care Watford &Three Rivers.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you so much for taking the time to write this lovely review, we are very grateful.

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Review from V A (Client) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all very friendly and have plenty of time to talk. If help is wanted it is always willingly given. Contact with the office is easily accessible and the staff are very helpful and give their help willing and appropriately.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you so much for your review, we really appreciate you taking the time to write this review and thank you also for all your lovely comments about the office staff and care workers, Much appreciated.

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Review from S Y (Client) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service, the carers were very kind, prompt and helpful.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for taking the time to review our company.

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Review from B S (Client) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had a week's care recently while my daughter was away on holiday and because I live on my own, I found the carer who came each day of that week was very pleasant and nice to chat to. We did not do any work but she made me coffee and it made a pleasant change during the morning. I have no complaints
and enjoyed the experience.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for your kind review, we are grateful you took the time to write it.

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Review from C K (Daughter of Client) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in Bluebird have been professional, reliable and helpful in all areas relating to the care of my mother. They are friendly and have time to chat, which makes all the difference.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers

Thank you for your kind words, we really appreciate you taking the time to write this review.

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Bluebird Care Watford & Three Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Bluebird Care Watford & Three Rivers is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Watford & Three Rivers is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (7)

Dawn

Dawn Forey

Job Title: Care Manager Joined: 2010

I started my journey with Bluebird Care in 2010 as a Care Supervisor, later becoming a Care Coordinator and then Office & Finance Manager. Now serving as Care Manager for Watford & Three Rivers and Chiltern & Dacorum, I’m passionate about providing high-quality, personalised care that helps people live independently, safely, and comfortably in their own homes.

Andrea

Andrea Forshaw

Job Title: Recruitment and Training Administrator Joined: 2022

I joined Bluebird Care in June 2022 with a background in banking, finance, and 17 years in education and care. As a qualified Nursery Nurse, I supported children with complex needs. Now, I recruit and support carers, passionate about helping them thrive and proud to be part of a team making a real community impact.

Tania

Tania Orbell

Job Title: Care Coordinator Joined: 2019

I joined Bluebird Care in 2019 as a Care Coordinator, bringing over 10 years’ experience as a teaching assistant. With strong communication and problem-solving skills, I support customers and carers alike. Tech-savvy and solutions-focused, I thrive under pressure and love being part of a caring team that puts people first. Outside work, I enjoy reading and dog walks.

Susan

Susan Jones

Job Title: Lead Care Supervisor Joined: 2018

With over 20 years’ experience in residential care, I bring compassion, leadership, and expertise to my role as Lead Care Supervisor at Bluebird Care. With an NVQ Level 5 and a teaching qualification, I’m committed to best practice and person-centred care. I value strong relationships, clear communication, and making a real difference in people’s lives.

Kaylee

Kaylee Reynolds

Job Title: Care Supervisor Joined: 2025

I joined Bluebird Care in January 2025 as a Supervisor, supporting carers and customers to ensure high-quality care. With a Level 3 qualification and experience in domiciliary care and patient transport, I found my calling during the pandemic. I’m a qualified manual handling trainer and love building meaningful connections while making a real difference every day.

Jackie

Jackie Kendall

Job Title: Live-in Support Joined: 2010

I joined Bluebird Care in May 2010 as a Care Coordinator, bringing over 35 years’ experience in home care and advanced dementia support. From recruitment to coordination, I helped build our foundation. Over time, I’ve held various roles and now lead our Live-In Care service, ensuring high standards and driving its continued growth through experience and dedication.

Jocelyn

Jocelyn Pinphetkun

Job Title: Business development and Marketing assistant Joined: 2025

I joined Bluebird Care in July 2025 as a Business Developer and Marketing Assistant, combining care experience with business insight. Having experience in 2014 as a Domiciliary Care Worker, I’ve since gained marketing experience and I am currently studying a Bachelor's degree in Business Management. I’m proud to support Bluebird’s growth and meaningful impact.

Frequently Asked Questions about Bluebird Care Watford & Three Rivers

What Type of Services does Bluebird Care Watford & Three Rivers offer?

Bluebird Care Watford & Three Rivers offers Home Care & Nursing Care.

How many Carers does Bluebird Care Watford & Three Rivers employ?

Bluebird Care Watford & Three Rivers employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Watford & Three Rivers to verify any information. View our terms and conditions. Bluebird Care Watford & Three Rivers has an Enhanced Service - more info.