Bluebird Care Watford & Three Rivers

Unit 34, The Metro Centre, Dwight Road, Watford WD18 9SB
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9.3 28 Reviews
  • Bluebird Care Watford & Three Rivers, Watford
Bluebird Care Watford & Three Rivers offers a range of care from 30 minute checks to 24 hour live in care. It offers quality home care in Watford, Croxley Green, Chorleywood and surrounding areas.

It provides personal care to people living in their own houses and flats. It offers care and support to older people, younger adults, people living with dementia, people with a physical disability and people with sensory impairments.

Staff are kind and caring and go the extra mile and make sure home care clients' dignity and privacy is protected at all times.

People are supported to have maximum choice and control of their lives.

Staff support clients in the least restrictive way possible and are responsive to their needs and wishes.
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Care Provided by Bluebird Care Watford & Three Rivers

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £26
  • Weekly Live-in Care Fees: £1500 – £1600

Based on assessment, please contact the office for more information.

These prices are only a guideline, please contact Bluebird Care Watford & Three Rivers to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Dawn Forey (Care Manager)

Bluebird Care Watford & Three Rivers Reviews (28)

9.3

Bluebird Care Watford & Three Rivers has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years.
Over all time Bluebird Care Watford & Three Rivers has 28 reviews.

Overall Experience
  • 21
  • 7
  • 0
  • 0
  • 0
Date Published
  • 28
  • 1
  • 2
  • 5
  • 23
Reviewer Connection to Bluebird Care Watford & Three Rivers
  • 15
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from A R (Client) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are cheerful and caring. They warm me up! They allow me to do for myself what I can which I prefer, it allows me a medium of dignity, but I feel cared for. Always cheerful in spite of long hours.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your great review; we appreciate you taking the time to write this.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Daughter of Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has always been fantastic in caring for my parents. However, during the pandemic, we honestly could not have managed without them. They turned an extremely frightening and difficult time around. They managed to support not only my parents but myself (who was shielding 100 miles away and
extremely worried and totally helpless). Bluebird Care is reliable, caring, professional, discrete, and proactive. After years of fighting against getting carers to help, my parents actually look forward to their visits. I would definitely recommend Bluebird Care to friends and family.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you so much for your lovely review. We are so pleased we can help in these difficult times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B C (Wife of Client) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff is very helpful. If I have a problem with anything, one phone call and they sort it. Very pleased with the results.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you very much for your review, we really appreciate it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager of Bluebird Care Watford & Three Rivers very quickly assessed my mother's caring needs and helped us to develop a Care Programme which was quickly implemented. From the outset the carers have always been friendly and understanding of my mother's needs and limitations, performing their duties
in a very professional, dedicated and caring manner. Mother looks forward to their visits and conversation, which stimulates her mind/helps her get through the day. Excellent service is being provided by all personnel at Bluebird and I would not hesitate to recommend this care provider.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your lovely review. We are delighted to hear you are happy with the care we are providing and also our office staff. We will, as always, pass on your compliments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy H (Daughter-in-law of Client) published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gentle, professional carers. Efficient problem solvers, working alongside GP and other support. Excellent communicators, client-centred care. Outstanding team orientated approach. Couldn't fault any aspect of the care!
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your review; we really appreciate it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Daughter of Client) published on 14 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service received was first-class, my mothers permanent carer (live-in) was fantastic, kind, patient and fun. The manager was always available, flexible, responsive and understanding and gave great advice as well as being very supportive to all of us. Nothing was too much trouble. She made our lives
so much easier, I can't recommend her highly enough.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you very much for your review and kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N C (Client) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally satisfactory assistance and presence. However, preparation of meals was timed appropriately although cooking appeared to be a problem - consisted mostly of fruit and salad. All in all ok but not for long term.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your feedback. I understand from the manager that this was an emergency short term package of care. We appreciate your response.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B H (Daughter of Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have used Bluebird Care for over 10 years. Very good service always. I have been paying privately all this time. Staff and management are generally lovely and any concerns I might have are always addressed promptly.
Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you very much for your kind words, from all of us at Bluebird Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Bluebird Care Watford & Three Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Bluebird Care Watford & Three Rivers is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Watford & Three Rivers is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (7)

Dawn

Dawn Forey

Job Title: Care Manager Joined: 2010

I started my journey with Bluebird Care in 2010 as a Care Supervisor, later becoming a Care Coordinator and then Office & Finance Manager. Now serving as Care Manager for Watford & Three Rivers and Chiltern & Dacorum, I’m passionate about providing high-quality, personalised care that helps people live independently, safely, and comfortably in their own homes.

Andrea

Andrea Forshaw

Job Title: Recruitment and Training Administrator Joined: 2022

I joined Bluebird Care in June 2022 with a background in banking, finance, and 17 years in education and care. As a qualified Nursery Nurse, I supported children with complex needs. Now, I recruit and support carers, passionate about helping them thrive and proud to be part of a team making a real community impact.

Tania

Tania Orbell

Job Title: Care Coordinator Joined: 2019

I joined Bluebird Care in 2019 as a Care Coordinator, bringing over 10 years’ experience as a teaching assistant. With strong communication and problem-solving skills, I support customers and carers alike. Tech-savvy and solutions-focused, I thrive under pressure and love being part of a caring team that puts people first. Outside work, I enjoy reading and dog walks.

Susan

Susan Jones

Job Title: Lead Care Supervisor Joined: 2018

With over 20 years’ experience in residential care, I bring compassion, leadership, and expertise to my role as Lead Care Supervisor at Bluebird Care. With an NVQ Level 5 and a teaching qualification, I’m committed to best practice and person-centred care. I value strong relationships, clear communication, and making a real difference in people’s lives.

Kaylee

Kaylee Reynolds

Job Title: Care Supervisor Joined: 2025

I joined Bluebird Care in January 2025 as a Supervisor, supporting carers and customers to ensure high-quality care. With a Level 3 qualification and experience in domiciliary care and patient transport, I found my calling during the pandemic. I’m a qualified manual handling trainer and love building meaningful connections while making a real difference every day.

Jackie

Jackie Kendall

Job Title: Live-in Support Joined: 2010

I joined Bluebird Care in May 2010 as a Care Coordinator, bringing over 35 years’ experience in home care and advanced dementia support. From recruitment to coordination, I helped build our foundation. Over time, I’ve held various roles and now lead our Live-In Care service, ensuring high standards and driving its continued growth through experience and dedication.

Jocelyn

Jocelyn Pinphetkun

Job Title: Business development and Marketing assistant Joined: 2025

I joined Bluebird Care in July 2025 as a Business Developer and Marketing Assistant, combining care experience with business insight. Having experience in 2014 as a Domiciliary Care Worker, I’ve since gained marketing experience and I am currently studying a Bachelor's degree in Business Management. I’m proud to support Bluebird’s growth and meaningful impact.

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