Bluebird Care Stratford & Warwick

I have been a customer of Bluebird Care for 15 years. I have cerebral palsy and have social care through the 'Direct Payment' scheme. Without Bluebird I would be unable to access medical appointments and the local community. I have limited family support and so greatly value the continuity of Bluebird's friendly, caring staff. I have been encouraged to attend their monthly 'Out & About' day trips which has given me the chance to visit different places and meet other service users. In today's world, a lot of care is about getting the job done in as little time as possible, Bluebird always take the time to talk to you and to do things properly. Their visits brighten my day and help me cope with day to day life.

I was very reluctant to accept care, the actual carers have been capable and pleasant. In the future I realise I will be looked after.

For almost 9 years, Bluebird have been caring for my disabled elderly mum. They came to our rescue when we needed help the most and since then they've consistently acted with dedication, professionalism, reliability, empathy and consideration in their work. Among many other things, I've been particularly impressed by their willingness to look beyond "one-size-fits-all" solutions for the client. Over the years they've worked tirelessly with us all to make their service work for mum - listening to her needs, suggesting solutions, and communicating with the family. As well as providing physical care, their array of fantastic carers bring a huge social boost, never falling to brighten mum's day on their visits. I would have no hesitation in recommending Bluebird to anyone looking for at-home care. They have delivered time and again and are a truly trusted partner in mum's everyday life at home.

Bluebird Care are a wonderful team who have befriended my mother, supported her when she needed help and are so responsive when I ask them for help. They are very proactive and regularly call me to update her. Their monthly out and about visits provide social and mental stimulation for my mother. Thank you to the whole team

The care is bespoke, taking into consideration both Mum's opinions and choices whilst also balancing what she needs. The carers respect her dignity, and skillfully negotiate when she needs support but feels unable to ask for it. We have had a wide variety of support, from ensuring she has a hot drink and is eating meals, being there when hospital transport is picking her up to help keep things calm, enjoying craft activities and helping to keep on top of the washing. The carers are a safety net that not only help to keep Mum safe and healthy, they also give me peace of mind and the calm, experienced voice on the end of the phone as Mum's changing needs bring new challenges, always has a reassuring solution focused response.

I cannot recommend Bluebird highly enough. All carers were supportive, responsible, compassionate and professional. Bluebird's policy of sending the same regular carer each week where possible enabled a strong relationship of mutual trust to build up. Carers were happy undertaking a wide range of personal and household tasks, and always did so cheerfully and in a committed and thorough way. We were also really impressed at the speed of Bluebird's response when my dad's health declined suddenly leaving him in need of extra personal care support; this was put in place within 24 hours.

The process of setting up an account with Bluebird was clear and efficient. Our account manager visited and explained the entire process to my Father including all costs. We had a number of different carers but they were all excellent and provided a very personal care. Our account manager continued to provide support and in my opinion 'went beyond'.

I would encourage anyone considering using carers to put Bluebird at the top of the list. They have made a huge difference to us as a family and enabled my parents to remain in their own home. We will be forever grateful for their support.

Bluebird Care are absolutely brilliant! They are the exact type of people you want to look after your loved ones and become an extension of the family. From management to the staff on the ground, they are faultless. They have been caring for my grandparents for a number of months now and it has been a game changer. In stressful situations or medical emergencies, they have been on hand to step in and make sure they are both safe and get the medical attention they have needed. The communication is excellent, the out of hours service is responsive, they provide solutions almost instantly and are happy to step up whenever needed. I have witnessed the carers be incredibly passionate, patient and kind. This is consistent across the board. It is not an easy job by any means and our family is so grateful for you. I would have no hesitation recommending Bluebird to anyone. Thank you so much.

My mum used Bluebird Care for over a year and I can highly recommend them. All the staff were extremely professional and were very friendly and helpful. They did a lot to help my mum and she appreciated this plus the company. Bluebird was also very quick to contact me if there was a problem and was very flexible with the schedule. We could not have managed without them. Thank you!

We have been very impressed with the quality of care and time spent with her.

Bluebird are very good. All staff are very polite, cheerful and happy. They are helpful and do anything asked of them.

Unfortunately Mum became unsafe at home and we made the difficult decision to move her into full-time residential care but I would have no hesitation in recommending Bluebird to look after a loved one.

Bluebird provided short-term company and care for my mum whilst I was away and we were delighted. The coordination and set-up was excellent and Bluebird were flexible around what we needed. Mum was nervous about having people in her home but the same two ladies visited her each day and were so kind and easy to get along with that she was happy from the start. It was a huge relief for me to know that someone was looking in on her and that it worked out so well for mum.

The agency have also sorted/helped out with equipment needs, when they see the need.

My mum used Bluebird for several months and I can highly recommend them. All the staff were extremely professional and exceptionally friendly and helpful. They did a lot to help my mum and she appreciated this plus the company. For me, living far away, it was a huge peace of mind. Bluebird were also very quick to contact me if there was a problem and were very flexible with the schedule. We could not have managed without them. Thank you Bluebird!

My dad has used Bluebird’s services for just over two years. They visit 3 times a day and we have always found the carers to be very good. The staff have built up a good relationship with my family and I wouldn’t hesitate recommending them to anyone.

My mother has had support for some time now and despite the visit by the carer only being for 30 mins four times weekly, Mum really looks forward to their visit. She likes to know who will be coming, so appreciates the timetable sent to her. She enjoys the chats and appreciates the help that is given to her. At 97 years of age, she is still quite capable of doing a lot but struggles with showering, so the carer's support is invaluable. The carers are kind, understanding and very supportive.

All the staff at Bluebird have been nothing but kind, caring and accommodating.

Just amazing.