Bluebird Care (Stratford and Warwick)

9-11 Smith Street, Warwick CV34 4JA

Bluebird Care are one of the nation's leading Home Care providers. Providing services when you want and how you want them in the comfort of your own home.

They offer a realistic alternative to residential care, and peace of mind for families who know their loved ones are being well cared for.

Their dedicated team are committed to making a positive difference to their customers lives; delivering a friendly, person-centered, holistic approach to all of their customers.

Group : Bluebird Care

Person in charge: Kerry McGinn (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 37

Staff Languages (other than English): Italian

Fees Guide: Please request a brochure

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (Stratford and Warwick): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Bluebird Care (Stratford and Warwick) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Stratford and Warwick) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Bluebird Care (Stratford and Warwick) is calculated as follows: ( (32 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Bluebird Care (Stratford and Warwick) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Bluebird Care (Stratford and Warwick) has a Review Score of 8.2 (8.238) from 7 Reviews

Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Stratford and Warwick)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Stratford and Warwick)

  • Daughter of Client/Service User
    4
  • Client / Service User
    2
  • Son of Client/Service User
    1

We chose Bluebird after my 92-year-old Father moved into his new apartment and we noticed so many Bluebird carers visiting other elderly residents nearby. Their office was nearby so I was able to meet the admin team as well as the carers' coordinator to give details of what I wanted for Dad. The morning carers would give Dad his tablets and help with making his bed etc and ensure he had breakfast. They would make up some sandwiches for tea. Two evenings per week, he had carers to deal with his medication and give him some company. Bluebird kept the number of different carers to a minimum as much as possible and they all treated Dad with kindness and respect. Unfortunately in March Dad had a fall overnight in the apartment and his carer found him. She dealt with the crisis professionally and calmly and had called the ambulance when I arrived. She stayed until the paramedics arrived and I was able to deal with my Father. I have no hesitation in recommending this company.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

Overall Standard

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Value for Money

Average Rating:   4.5 out of 5

I can't rate Bluebird Care highly enough. Very responsive and supportive, very professional and caring. Thank you Bluebird for looking after my mother so well.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

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Care / Support

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Average Rating:   4.3 out of 5

I had a two-stage revision hip operation with surgery at the beginning of November 2016 and January 2017.
Bluebird Care staff have helped me over the last four months, before, during and after my operations.
They attended every morning without fail to undertake all necessary care activities, leaving me set for the day.
The staff were always friendly, helpful and very professional, nothing was too much trouble. I found it reassuring knowing I could rely on their daily visit at the appointed time - a vital part of the recovery process for me.
So Bluebird Care thank you most sincerely for all you did - much appreciated.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

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Average Rating:   5 out of 5

I found all the carers who visited Mum very kind, helpful and supportive of my her care needs, and Mum soon gained a good relationship with several of the carers.
We found the comments in the folder extremely helpful in providing an interface between their care provision and our understanding of Mum's needs.
Their ability to identify potential health problems, e.g. UTIs, and communicate them to us, was invaluable in ensuring actions were put into place.
The actions taken by the carer after Mum had fallen were invaluable in both ensuring her rapid admission to hospital and providing us with clear information as the situation developed.
They were proactive in arranging extra care support when the need arose as part of Mum's discharge plan.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

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Average Rating:   4.5 out of 5

I used Bluebird for a short period after a hip replacement operation. All the carers and office staff were extremely professional and all very nice. I was very pleased with the service I received and particularly liked receiving prior notice of the name of the carer and what time to expect them. All in all very happy with Bluebird.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

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Average Rating:   4.8 out of 5

My sister and I spoke to a number of care agencies after our 91 year old mother had had a couple of spells in hospital following accidental falls while she was out and about in the town where she lived independently in her own flat . During her re-ablement period back at home we had all experienced a wide variety of NHS staff delivering a high level of care, so we had built up some experience and knowledge about exactly what was needed. We were looking for a care organisation that would be able to deliver a high level consistent, friendly, professional and respectful service on a daily basis.. We interviewed a number of outfits, and were very impressed with the Bluebird proposition and staff. Bluebird allocated an individual carer to make 30 minutes calls each morning and provided stability, certainty, a friendly ear and a helpful hand to the beginning of every day.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

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Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

Bluebird carers have been caring for mum for 2 years and their excellent support has allowed her to stay at home for as long as possible. Unfortunately due to progressing Alzheimer's and numerous falls she has recently moved into residential care. I can't thank the Bluebird team enough for their continued support over this challenging period. Every little change to mum's health and memory has been accommodated by the carers and office staff - who have all been more than understanding, compassionate and gone out of their way to help. It's very comforting in today's very busy environment to have found an agency and carers who do what they say they will do when they say they'll do it. Mum was more than happy with her group of carers and enjoyed the laughs and chats. I have already recommended your services to quite a few people. Thank you all.

How likely would you be to recommend Bluebird Care (Stratford and Warwick)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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