Bluebird Care Croydon

My mother has received care with Bluebird Care Croydon for over 5 years. The management team have always been supportive & approachable & work with me to ensure my mother received the best care in her home environment. The carers are always sympathetic to her needs & carry out their duties accordingly. Any concerns regarding my mother are reported immediately. We feel she is benefitting from the best care considering her circumstances.

The service provided by the office is always efficient and pleasantly undertaken.

I require some personal care (washing) and also domestic chores. These services are always carried out well, with a friendly manner and conversation.

The overeall level of care and companionship offered to my aunt is excellent. The regular carers that attend are incredibly understanding of her needs and easily engage in conversation whilst offering the support she requires.

Bluebird Care Croydon are certainly a notch more expensive than other agencies, but they have been better by far. The girls have been warm and friendly and seem to enjoy what they do. English never an issue. The management is good, never a problem on the phone sorting anything out. Staff turnover seems low, after 5 months we are still seeing the same staff and this has given them a chance to build rapport with my mother.

I decided to use Bluebird Care when I got a job opportunity in Australia. I struggled to decide between whether to take my mom to Australia with me or get her into care. She loved her home and I didn't want to take that away from her. After research, I decided to seek services from Bluebird Care. The level of professionalism when it comes to rendering service is just incredible. Even with the distance, I'm updated on everything that has to do with Mom's care. The carers are so caring and make Mom feel so loved that she doesn't feel my absence. I will choose Bluebird over and over again, it's definitely worth every penny.

Bluebird Care Croydon has been providing seven days a week care and companionship services for Mother since May 2024. The experienced staff are polite, helpful and friendly with many of them going out of their way to ensure Mum's every need is catered for. Would I recommend? For sure!

For the eighteen months Mum received care from Bluebird Care, they provided reliable and good quality care. They were responsive to our needs and provided accurate time bills - very different from the previous care company we'd used.

The management team are equally friendly and supportive.

Excellent support with a smile.

Many thanks Bluebird team, you're an excellent company with fantastic staff.

When my mum started to deteriorate, the carers were very proactive in contacting me with their concerns. Thank you.

They are so patient and compassionate, it's like family. Thank you!

My father had weekly help from Bluebird Care. The carer was always polite, attentive, hard-working and adaptable. The office staff were helpful and the admin side of things worked smoothly. I was very happy with the service provided by them.

The carers who support my mum are kind, compassionate, trustworthy, reliable, punctual and patient. My mum really looks forward to spending time with them and their excellent support gives me peace of mind. The managerial staff at Bluebird also provide an excellent, responsive service, including arranging cover at short notice when needed. They are polite, courteous, efficient and friendly. Thank you for an all-round excellent service.

Overall, am very happy with the care provided by this company.

Bluebird has been caring for my mum for over 10 years and has always put my mum's needs as a priority. The carers are kind, caring and hardworking, they are friendly but professional. Sometimes it is like having a friend care for my mum and I feel my mum is in safe hands. Not only do the carers go above and beyond their job, but the office staff too, nothing is too much trouble.

Can't compare cost relating to other agencies as did not look. A lifelong friend works in another branch office and I know that the carers are vetted and trained well.

The only thing I have had a few issues with are the invoices, which quite often have double charges, but when I call to pay this is quicker sorted.

Very good.