Bluebird Care Croydon

Unit 86, Capital Business Centre, 22 Carlton Road, South Croydon CR2 0BS
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9.9 54 Reviews
  • Bluebird Care Croydon, South Croydon
Bluebird Care (Croydon) provides a good old fashioned care in the home service to people in the Borough of Croydon.

It is an award-winning service with awards at the Great British Care Awards in 2015 and 2016, and highly commended at the Croydon Business Excellence Awards 2016.

The team provides a full range of care services from shopping and companionship to full personal care, including live-in care 24 hours per day, 365 days per year. The care offered at Bluebird Care (Croydon) is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and passion for exceptional service.

Staff are all skilled and trained to the highest standards and take pride in the care that they deliver giving customers the support to remain in the comfort of their own home.

Customers include those with learning disabilities, physical disabilities and dementia. Bluebird Care also provides services like post hospital care, respite care and end of life care.

Care plans are all completely tailored to the individual's need.
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Care Provided by Bluebird Care Croydon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.98
  • Weekly Live-in Care Fees: £1400 – £1715

These prices are only a guideline, please contact Bluebird Care Croydon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mandy Sparkes (Registered Care Manager)

Bluebird Care Croydon Reviews (54)

9.9

Bluebird Care Croydon has a Review Score of 9.9 (9.858) out of 10, based on 19 reviews in the last 2 years.
Over all time Bluebird Care Croydon has 54 reviews.

Overall Experience
  • 42
  • 11
  • 1
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Date Published
  • 54
  • 3
  • 6
  • 19
  • 35
Reviewer Connection to Bluebird Care Croydon
  • 17
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  • 7
  • 4
  • 3
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  • 1
  • 1
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Total of 54, showing 41-54
Review from E S (Husband of Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are good and friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorraine F (Wife of Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's carer was a lovely woman and took very good care of him whilst I was able to get on with thing's or enjoy a much-needed break.
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Review from H W (Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service arranged by Croydon Carer Support Centre. Very happy with the service. Lovely regular carer, very professional. No complaints at all.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Elizabeth H (Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are all nice people and interact well with their clients. Sometimes too much and we run out of time to complete some tasks. Very good at handling recycling and rubbish. Would like them to do more in tidying the kitchen instead of leaving it all to me. Again this is a question of timing/focussing.
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Review from D M (Nephew of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Bluebird staff to be reliable and very professional in the services they provide. It is important to build a strong trust with those caring for loved family members and this is certainly the case with Bluebird. The carers are reliable and thorough in their duties and have become
friends to my Aunt. The level of care is extremely good and is much appreciated by the family. The office staff are equally efficient and friendly which makes dealing with them very easy. They do what they say they will do and always do their very best to assist. The management team also reflect these qualities and have been of great assistance, their expertise in the care of the elderly has been invaluable thank you. I would confidently recommend Bluebird to anyone in need of Home Care.
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  • Treated with Dignity
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Review from C W (Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care I receive is of a very high standard.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara B (Daughter of Client) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Easy to communicate with, friendly, helpful and caring.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Michael B (Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using this excellent service since January.
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  • Treated with Dignity
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Review from Philip V (Son of Client) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot commend the Bluebird Care Croydon team highly enough. From my first call asking if they could help, through the care planning and on through the care visits everything has been handled with compassion, professionalism and understanding.
Everyone we have been involved with through the journey
has been a great ambassador for their team and gone the extra mile to make sure that my mum has received the very best care and attention. Well done Bluebird!
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  • Treated with Dignity
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Review from I F (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always helpful and friendly and on time, have formed a good relationship nothing too much trouble.
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Review from J C (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although I was not used to a daily visit Bluebird Care worked out quite well while my daughter was away in Australia for 10 weeks. My carer was cheerful and encouraging and did several small household jobs for me ie. help with laundry, hoovering, recycling waste.
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Review from D W (Client) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a live-in carer for 1 year.
I am completely satisfied and I am being well looked after.
I am 101 years old and am happy with the arrangement.
Everyone at the office has always been courteous, friendly and helpful.
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  • Treated with Dignity
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Review from Z S (Daughter of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All aspects of care are very good and we are very satisfied.
Staff seem to have stabilised and this makes a lot of difference to our father who responds much better when visited by regular staff who he knows.
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  • Treated with Dignity
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Review from Laximan M (Husband of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer demonstrates her work experience and is caring, very patient and understanding to the client. Also very friendly and always happy when speaking to the client.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Bluebird Care Croydon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Bluebird Care Croydon is calculated as follows: ( (99 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 113 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Croydon is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (2)

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Venkat Balla

Job Title: Director

The owner and director, Venkat Balla, is involved in the day-to-day running of the business. Venkat comes from a background in management. Venkat has also had experience working in the health service in Watford, having worked for Watford General Hospital.


Venkat is passionate about customer service and delivering the best quality care to keep people in their own homes

Mandy

Mandy Sparkes

Job Title: Registered Care Manager Joined: 2012

Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services. This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures.


Mandy is responsible for managing all office staff, recruiting care workers and providing training. She holds an NVQ 2 in team leadership, a certificate in risk assessment and is a Manual Handling and Medication trainer. Many years in customer service and complaint management has made Mandy passionate about delivering the highest quality service to make a significant difference to people’s lives.


Mandy has twice been a finalist in the Great British Care Awards for Registered Home Care Manager of the Year 2012 and 2014.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Croydon to verify any information. View our terms and conditions. Bluebird Care Croydon has an Enhanced Service - more info.