Lougher Home Care Ltd Reviews (13)
9.7
Lougher Home Care Ltd has a Review Score of 9.7 (9.652) out of 10, based on 7 reviews in the last 2 years.
Over all time Lougher Home Care Ltd has 13 reviews.
Review from H C (Next of Kin) published on 23 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A huge THANK YOU to all of the staff at Lougher who've supported us over this last year. Our lives were in a state of chaos before they took over the care of our loved one. We're so grateful for everything they've done. All the Carers we met were lovely and professional. They dealt with everything from
medication, food preparation and personal care, to putting out the bins and even cleaning up after an incontinent dog. They often went above and beyond their remit and formed genuine relationships with our sometimes difficult elderly lady, who is stronger and and healthier as a result of their attention. We will be forever grateful to them and forever in a state of bafflement at the decision of Monmouthshire Council to let them go.
We cannot recommend them highly enough and wish them all well.
We cannot recommend them highly enough and wish them all well.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from John T (Son of Client) published on 28 August 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Have Lougher help Mum stay independent to stay in the home she loves has been a huge relief for me and my Mum. The team are caring considerate and often go above and beyond.
They have built a relationship of trust with Mum to carry out activities that I could not do. Thank you
They have built a relationship of trust with Mum to carry out activities that I could not do. Thank you
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Rita R (Daughter-in-law of Client) published on 28 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law (and best friend!) has been a client of Lougher's for over five years and during that time, she has never had any reason to complain about anything. Quite the opposite, she has received nothing less than excellent service throughout, including help with walking, personal care (exceptional
service there), her diet and her safety. They are always ready to assist her with any problems she might have, at times showing great patience and understanding. Mum has come to depend on these girls one hundred per cent and the company they provide for her is exceptional. They know her funny ways, her moods, her good humour, in fact these girls know and understand our mum as much as we, her family do, so not only would she be lost without them, we would be too! The office staff at Lougher are brilliant, dependable, friendly, and nothing is too much trouble for them. Lougher is an outstanding company and mum will always feel safe and secure while she has them to look after her.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from L M (Client) published on 27 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Life is certainly challenging when old and/or disabled so how wonderful it is to have the care and support of the ladies of Lougher Home Care Ltd. I have been looked after by the team for over 9 years and throughout I have received 100% excellent care. They are a friendly, professional and compassionate
team. Their outstanding quality is that they really do care. They unfailingly prioritise what is important for the client. The client and the whole family can be confident in their experience and expertise. A rare find in today's world.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Cheryl H (Daughter of Client) published on 27 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad has dementia and was also recently widowed after 62 years of marriage. The team at Lougher have dealt with this difficult situation and undertaken his care with kindness, warmth, humour and empathy - we have built up a fantastic trust between us all, and enabled him to continue living at home
in his new situation.
Both the home care and contact with the office and admin team has been excellent and their support for me has also been above and beyond. It really feels like we work as a team. I am very grateful for their support and wouldn't hesitate to recommend them.
Both the home care and contact with the office and admin team has been excellent and their support for me has also been above and beyond. It really feels like we work as a team. I am very grateful for their support and wouldn't hesitate to recommend them.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Sarah C (Daughter of Client) published on 27 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic company that provides my mum with quality care that she needs to stay independent living in her own home.all the staff are so lovely, caring ,dedicated ,respectfull doing their jobs.nothing is too much trouble.
The managers/office staff have been a great help sorting out mums care and are
The managers/office staff have been a great help sorting out mums care and are
very professional.
All Lougher staff have been very supportive to my mum and myself..
Nothing is too much trouble if I phone up about anything.
All Lougher staff have been very supportive to my mum and myself..
Nothing is too much trouble if I phone up about anything.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Linda P (Daughter of Client) published on 6 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding by all of the staff from Carer's to Administration.
Very happy with everyone's efforts.
Certainly now have peace of mind that Mum is getting all the help she can. Keep up your brilliant work.
Very happy with everyone's efforts.
Certainly now have peace of mind that Mum is getting all the help she can. Keep up your brilliant work.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Brian D (Son of Client) published on 11 August 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has had home care from Lougher for over 7 years and their service has been excellent, The carers are a friendly, lively and effective team. They have helped with her personal care with sensitivity, respect and dignity while also having a laugh with her. They have also helped with her meals
and drinks to try to ensure she keeps up her intake. Their timing is generally very good, despite the regular traffic problems in our area. Their organisation and planning for major public holidays such as Christmas is done well in advance to ensure that whatever service is needed is maintained. The office and supervisory staff have been very good to deal with and very supportive. Our relationship with them and with the carers has been excellent. They have kept us informed of any issues when we have been away on holiday and also as needed when at home in the same town as my mother. We could not improve on their service.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Anne L (Wife of Client) published on 10 August 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lougher Home Care is an excellent home care company. The carers are very professional, well-trained and compassionate and they have a very good understanding of my husband and his care needs. They frequently go above and beyond and their cheerful demeanour really brightens up my husband's day. I have
been very impressed by the way in which the managers support their staff and show genuine concern for their well-being.
Communication between the family of the client and the management is very good too and the managers will come and do a shift from time to time, to monitor standards of care so that we are able to get to know them. Lougher's care also extends to the family of the client and I have been very grateful for their support when unexpected circumstances have arisen which might otherwise have impacted my husband's situation. Moreover, they always ask how I am coping, which I greatly appreciate. All in all, an excellent company, which I would recommend unreservedly.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Jacqueline H (Daughter-in-law of Client) published on 19 June 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers are fantastic. We could not support my father-in-law to remain in his own accommodation without their hard work and kindness. We know he looks forward to the staff calling in as they are friendly and happy and we know they are well trained and professional. As a family, we are very pleased
with the standard of care received and feel reassured that all staff would let us know of any concerns they had immediately.
Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd
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Review from Christopher B (Client) published on 22 August 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I think Home Care in the community, is so important and doesn't get much publicity, it's something I thought I would never need but I cannot manage without it. Lougher Home Care Ltd gives a tremendous service to the community, I have it four times a day seven days a week. The staff are very well trained
and have a continued an ongoing programme in place especially risk assessment with the equipment that they use also have a great knowledge of the patient's medication.
Apart from the care that they give they also have a sympathetic ear and will always take time to listen to what the patient has to say.
Another important thing I find essential, the owner and senior management are fully aware of how the staff are coping and quite regularly will do a shift themselves to make sure the standard of care is given at all times. It is a known fact in some industries senior management don't have a clue what's going on below them, this is where Lougher lead the way.
Apart from the care that they give they also have a sympathetic ear and will always take time to listen to what the patient has to say.
Another important thing I find essential, the owner and senior management are fully aware of how the staff are coping and quite regularly will do a shift themselves to make sure the standard of care is given at all times. It is a known fact in some industries senior management don't have a clue what's going on below them, this is where Lougher lead the way.
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Review from S W (Next of Kin) published on 4 August 2022
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Leadership is a big problem in this care agency, staff are kind and attentive but lack guidance and support.
Client advance care plans and end of life wishes are ignored by the manager who prioritises the rota over person-centred care.
Client advance care plans and end of life wishes are ignored by the manager who prioritises the rota over person-centred care.
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Review from Vince R (Client) published on 21 July 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lougher are by far the best care company around (I live in the Caldicot area in South Wales).
Nothing is too much trouble, they always ask how the patient and spouse are and do not leave when their time is up. They leave when they feel everything has been completed and that the client doesn’t need
Nothing is too much trouble, they always ask how the patient and spouse are and do not leave when their time is up. They leave when they feel everything has been completed and that the client doesn’t need
anything more and always ask if it’s ok to leave now that the client is as comfortable as they can be.
I wouldn’t hesitate to recommend Lougher home care to anyone, regardless of their condition.
They are very well trained, escalate back to the management team when needed.
Many times the various carers have gone well beyond their remits and help in any way they can.
I wouldn’t hesitate to recommend Lougher home care to anyone, regardless of their condition.
They are very well trained, escalate back to the management team when needed.
Many times the various carers have gone well beyond their remits and help in any way they can.
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Current Review Score: 9.7 (9.652)
Overview of Review Score
The Review Score of 9.7 (9.652) out of 10 for Lougher Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Lougher Home Care Ltd is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) ) ÷ 42 Ratings = 4.952
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lougher Home Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.