Abicare Services Wales

Unit 1a, Torfaen Business Centre, Panteg Way, New Inn, Pontypool NP4 0LS
Review Us
9.0 4 Reviews
  • Abicare Services Wales, Pontypool
Abicare Services Limited is a domiciliary care agency which supports people to live in their own homes.

Abicare Homecare can offer you, your relative or friend the extra support you need to retain your independence, respect, and dignity within your own home.

If you are finding it a little difficult to complete those everyday tasks due to frailty, illness or disability or are just too tired to try, Abicare can help. Their experienced care team is on hand 24 hours a day and 365 days a year to provide personal and emotional support.

AbiLive-In is exactly what it says; Their carer lives in the home of the person being cared for.
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Care Provided by Abicare Services Wales

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £12.98 – £36.62

We offer a bespoke service to workaround your budget and needs. Please contact us for more information.

These prices are only a guideline, please contact Abicare Services Wales to find out the exact price for your requirements.

Contact Abicare Services Wales to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Abicare Services Wales to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mark Chandler (Care Operating Director – Wales)

Abicare Services Wales Reviews (4)

9.0

Abicare Services Wales has a Review Score of 9.0 (8.989) out of 10, based on 4 reviews in the last 2 years.
Over all time Abicare Services Wales has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Abicare Services Wales
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Jackie F (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no longer
remembers their names or who has been to see him. It's a shame that he can't have the continuity of care that he used to receive.
Our observation, when we are present, is that he is always treated with respect and kindness.
Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you for taking the time to share such thoughtful feedback about your father's care.

We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to detail shown by some of our care professionals is greatly appreciated and we will share with them.

We are sorry to hear about the lack of continuity of care you've experienced in recent months. We understand how important familiar faces are, particularly for someone living with memory difficulties, and we appreciate how disappointing this change has been compared to the consistency your father previously received.

Please be assured continuity of care remains a priority for us, and we are actively working to improve consistency wherever possible. We value your feedback, as it helps us identify where we need to do better and reinforces the importance of maintaining stable care a
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Niece of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Office is easy to contact if we have any queries, questions or issues.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn K (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wyn W (Nephew of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for Abicare Services Wales is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Abicare Services Wales is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Abicare Services Wales is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 16 Dec 2025
Well-being
Good
Care and Support
Good
Leadership and Management
Requires Improvement
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Mark

Mark Chandler

Job Title: Registered Manager Joined: 2022

Mark has a BA (Hons) in Psychology, Level 3 QCF in Health and Social Care and working towards his QCF Level 5 Diploma in Leadership and Management. Mark was recently a finalist in the Leadership in Care Awards. Mark is an avid reader.

Susanne

Susanne Sawyers

Job Title: Community Team Supervisor Joined: 2022

Susanne joined Abicare in 2022 as a carer and in August 2023 became a Community Team Supervisor.

Joseph

Joseph Mower

Job Title: Accounts Manager Joined: 2022

Joseph joined Abicare in July 2022 as a Rota Coordinator, and in January 2024 he became an Accounts Manager.

Lorainne

Lorainne Theobald

Job Title: Rota Coordinator Joined: 2022

Lorraine joined Abicare in 2022 as a carer and has since become a Rota Manager. She is currently working towards her QCF Level 3 in Health and Social Care.

Frequently Asked Questions about Abicare Services Wales

What Type of Services does Abicare Services Wales offer?

Abicare Services Wales offers Home Care.

How many Carers does Abicare Services Wales employ?

Abicare Services Wales employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abicare Services Wales to verify any information. View our terms and conditions. Abicare Services Wales has an Enhanced Service - more info.