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Abicare Services Wales

Unit 1a, Torfaen Business Centre, Panteg Way, New Inn, Pontypool, Torfaen NP4 0LS
Abicare Services Wales Logo
Abicare Services Wales logo
Abicare Services Wales, Pontypool
Abicare Services Wales, Pontypool
Abicare Services Wales, Pontypool

Abicare Services Limited is a domiciliary care agency which supports people to live in their own homes.

Abicare Homecare can offer you, your relative or friend the extra support you need to retain your independence, respect, and dignity within your own home.

If you are finding it a little difficult to complete those everyday tasks due to frailty, illness or disability or are just too tired to try, Abicare can help....  

Care Provided by Abicare Services Wales

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £12.98 - £36.62

We offer a bespoke service to workaround your budget and needs. Please contact us for more information.

The price(s) shown are provided by the agency. Contact Abicare Services Wales for full pricing details and T&Cs.

Contact Abicare Services Wales to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Mark Chandler (Care Operating Director – Wales)

Abicare Services Wales Reviews (6)

9.0

Abicare Services Wales has a Review Score of 9.0 (8.971) out of 10, based on 6 reviews in the last 2 years. Over all time Abicare Services Wales has 6 reviews.

Filter Reviews
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Showing 6 reviews matching selected criteria
Review from Sarah G (Client / Service User) published on 5 March 2026 Submitted via Website
Overall Experience
It's all been good and above board. I can't fault them.
If I don't like anything I tell them. You have to be straight with them.

Sometimes you have to show the ropes, if they haven't been to you before, or if they haven't had a shadow shift with you.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N H (Client / Service User) published on 23 February 2026 Submitted via Website
Overall Experience
The management appear to be ....... my mother taught me - "if you are unable to say good things, then it is best to say nothing at all".

Too much said can have repercussions, however I thank you for giving me the opportunity to comment on the care service I receive.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you for taking the time to share your feedback. As part of our professional and ethical responsibilities, and in line with local authority requirements, we regularly review all care packages to ensure that support remains appropriate, proportionate, and represents value for money. We...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Jackie F (Daughter of Client) published on 4 February 2026 Submitted via Website
Overall Experience
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no longer remembers their names or who has been to see him. It's a shame that he can't have the continuity of care that he used to receive.
Our observation, when we are present, is that he is always treated with respect and kindness.

Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you for taking the time to share such thoughtful feedback about your father's care.

We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S B (Niece of Client) published on 4 February 2026 Submitted via Website
Overall Experience
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.

Office is easy to contact if we have any queries, questions or issues.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dawn K (Daughter of Client) published on 4 February 2026 Submitted via Website
Overall Experience

I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Wyn W (Nephew of Client) published on 4 February 2026 Submitted via Website
Overall Experience

Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 18 February 2026
  • Well-being
    Good
  • Care and Support
    Good
  • Leadership and Management
    Requires Improvement
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

News (0)

News

There are no news items for Abicare Services Wales.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Abicare Services Wales.

Meet the Team (4)

Mark Chandler Job Title: Registered Manager Joined: 2022
Mark Chandler

Mark has a BA (Hons) in Psychology, Level 3 QCF in Health and Social Care and working towards his QCF Level 5 Diploma in Leadership and Management. Mark was recently a finalist in the Leadership in Care Awards. Mark is an avid reader.

Susanne Sawyers Job Title: Community Team Supervisor Joined: 2022
Susanne Sawyers

Susanne joined Abicare in 2022 as a carer and in August 2023 became a Community Team Supervisor.

Joseph Mower Job Title: Accounts Manager Joined: 2022
Joseph Mower

Joseph joined Abicare in July 2022 as a Rota Coordinator, and in January 2024 he became an Accounts Manager.

Lorainne Theobald Job Title: Rota Coordinator Joined: 2022
Lorainne Theobald

Lorraine joined Abicare in 2022 as a carer and has since become a Rota Manager. She is currently working towards her QCF Level 3 in Health and Social Care.

Frequently Asked Questions about Abicare Services Wales

How many Carers does Abicare Services Wales employ?

Abicare Services Wales employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abicare Services Wales to verify any information. View our terms and conditions. Abicare Services Wales has an Enhanced Service - more info.