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Home Care Providers Owned by Abicare Services Ltd

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Abicare Services Ltd
Abicare Services Limited is a domiciliary care agency which supports people to live in their own homes.

Abicare Homecare, with a breadth of experience over many decades, can offer you, your relative or friend the extra support you need to retain your independence, respect, and dignity within your own home.

If you are finding it a little difficult to complete those everyday tasks due to frailty, illness or disability or are just too tired to try, Abicare can help. Their experienced care team is on hand 24 hours a day and 365 days a year to provide personal and emotional support.

AbiLive-In is exactly what it says; Their carer lives in the home of the person being cared for. They become a part of your household, working closely with you to help in your daily care needs.

Having a live-in carer isn’t for everyone – remember that the carer will be in your home all the time, day and night. It is very important that you and the carer get on. They spend time assessing your requests and finding carers that suit your needs. This helps to ensure the package runs smoothly and everyone remains happy. Mind you, if you don’t get on they will very quickly change the carer for you until they find one that you do like.

Abicare Services Ltd Locations (2)

2 Home Care Providers owned by Abicare Services Ltd
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Abicare Services Wales
Unit 1a, Torfaen Business Centre, Panteg Way, New Inn, Pontypool NP4 0LS 
9.0 6 reviews
Abicare Services Wales, Pontypool, Torfaen
"Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the…"   Read all 6 reviews
  • Visiting Care from £12.98 / hour

Abicare Services Limited is a domiciliary care agency which supports people to live in their own homes. Abicare Homecare can offer you, your relative or friend the extra support you need to ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Abicare Services Salisbury
Abihouse, Unit 1A, Brunel Road, Salisbury SP2 7PU 
9.0 7 reviews
Abicare Services Salisbury, Salisbury, Wiltshire
"Excellent, caring, considerate carers with good knowledge and reassuring approach to care provided for my father. Informed me when they had…"   Read all 7 reviews
  • Visiting Care from £12.98 / hour

Abicare Services Limited is an experienced domiciliary care agency which supports people to continue to live in their own homes and retain their independence. Abicare Homecare, with a breadth of ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Abicare Services Ltd Reviews (13)

9.0

Abicare Services Ltd has a Group Review Score of 9.0 (8.968) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abicare Services Ltd must have a Review Score.

Overall Experience
  • 6
  • 5
  • 2
  • 0
  • 0
Date Published
  • 13
  • 7
  • 7
  • 13
  • 0
Reviewer Connection to Abicare Services Ltd
  • 7
  • 3
  • 1
  • 1
  • 1
Review of

Abicare Services Wales

from Sarah G (Client) published on 5 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's all been good and above board. I can't fault them.
If I don't like anything I tell them. You have to be straight with them.
Sometimes you have to show the ropes, if they haven't been to you before, or if they haven't had a shadow shift with you.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Wales

from N H (Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
The management appear to be ....... my mother taught me - "if you are unable to say good things, then it is best to say nothing at all".
Too much said can have repercussions, however I thank you for giving me the opportunity to comment on the care service I receive.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you for taking the time to share your feedback. As part of our professional and ethical responsibilities, and in line with local authority requirements, we regularly review all care packages to ensure that support remains appropriate, proportionate, and represents value for money. We understand that changes to care arrangements can feel unsettling, and we appreciate you sharing your concerns. Your feedback is important to us, and we remain committed to ensuring your care is safe, suitable, and responsive to your needs. If you would like to discuss this further, we would be happy to arrange a review meeting.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Wales

from Jackie F (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no longer
remembers their names or who has been to see him. It's a shame that he can't have the continuity of care that he used to receive.
Our observation, when we are present, is that he is always treated with respect and kindness.
Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you for taking the time to share such thoughtful feedback about your father's care.

We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to detail shown by some of our care professionals is greatly appreciated and we will share with them.

We are sorry to hear about the lack of continuity of care you've experienced in recent months. We understand how important familiar faces are, particularly for someone living with memory difficulties, and we appreciate how disappointing this change has been compared to the consistency your father previously received.

Please be assured continuity of care remains a priority for us, and we are actively working to improve consistency wherever possible. We value your feedback, as it helps us identify where we need to do better and reinforces the importance of maintaining stable care a
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Wales

from S B (Niece of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Office is easy to contact if we have any queries, questions or issues.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Wales

from Dawn K (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Wales

from Wyn W (Nephew of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from A B (Daughter of Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring, considerate carers with good knowledge and reassuring approach to care provided for my father. Informed me when they had any concerns about his health or wellbeing.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services SalisburyThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from J M (Client) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very lucky with my carers as they take very good care of me. They take the time to talk with me and therefore the standard of care is high and individualised. The three carers I have are all following my care plan happily. They are also happy to help with other things not on my care plan or just
go that extra mile to help. The standard of care which I have is very high and I have no complaints or concerns.
Reply from Steve Carter, CEO at Abicare Services SalisburyThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from B H (Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and cleaning staff are excellent.
Reply from Steve Carter, CEO at Abicare Services SalisburyThank you so much for taking the time to give us a 5-star review in all areas! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from J B (Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My use of Abicare Services Salisbury has been very good and reliable.
Lately, some of the very new girls have not realised they have to stay the full half an hour, sometimes one or two of them will perhaps go in 10 minutes leaving for the next care call to finish the job. They always treat with dignity.
Reply from Steve Carter, CEO at Abicare Services SalisburyThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. We appreciate your feedback regarding a few carers leaving early. We have now addressed this issue and we hope you feel reassured following our conversation with you. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from Susan C (Mother of Client) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My daughter has been receiving Abicare services for 8/9 years. Previously an excellent service with appreciated companionship and continuity of care. Sadly recently standards have slipped, many new carers, some doing a perfunctory service. Companionship rather lacking. Petit annoyances with house/living
- e.g. leaving the freezer door open (defrosting required) flooding the carpet when showering. The wish is for regular people (not so many - 14 at present). Have requested a meeting with the manager to sort it out.
Reply from Steve Carter, CEO, at Abicare Services SalisburyThank you for sharing your feedback. We are truly sorry to hear that the usual high standard of care we strive to provide at Abicare has slipped. We are committed to understanding and addressing your concerns. We hope our visit on 15/10/24 helped resolve the concerns mentioned, and we will follow up in a couple of weeks to ensure that the changes we have put in place are effective. We appreciate your feedback and the opportunity to improve and regain your trust. Please do not hesitate to reach out if you have any more concerns.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from Anthony W (Client) assisted by family/friend published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is very good. The timing of visits is very erratic.
Good communication with management but lacking with some of the carers.
Reply from Steve Carter, CEO, at Abicare Services SalisburyThank you so much for taking the time to share your feedback. We are pleased to hear that you are happy with your overall care. However, we are sorry to hear that there is a lack of communication at times. As you know, providing the best possible service is important to us, and we hope our call on 14/10/24 to discuss this issue has reassured you. We look forward to continuing our care for you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abicare Services Salisbury

from Sally M (Client) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a tetraplegic and have been using Abicare Services for about 13 years or more. The carers are very helpful and work well with another company as a double-up in the mornings.
Reply from Steve Carter, CEO, at Abicare Services SalisburyThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Abicare Services Ltd

Costs for home care providers owned by Abicare Services Ltd

Average costs for home care provided by Abicare Services Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Abicare Services Ltd, based on 2 out of their 2 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £12.98
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Abicare Services Ltd own?

Abicare Services Ltd own 2 Agencies.

Which Abicare Services Ltd Agencies have the highest review score?

Abicare Services Wales & Abicare Services Salisbury have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abicare Services Ltd to verify any information. View our terms and conditions. Abicare Services Ltd has a Platinum Service – more info.