Abihouse, Unit 1A, Brunel Road, Salisbury SP2 7PU
- Older Person Care
- Younger Adult Care
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- Dementia Care
- 24 Hour Care
- Overnight Care (Sleeping)
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Home Care Providers Owned by Abicare Services Ltd in Wiltshire
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Review
Score(the average from all locations with a review score)
Home Care Providers Owned by Abicare Services Ltd
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Abicare Services Ltd Locations in Wiltshire (1)
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Abicare Services Ltd Reviews in Wiltshire (7)
9.0
Abicare Services Ltd has a Group Review Score of 9.0 (8.968) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abicare Services Ltd must have a Review Score.
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Review of Abicare Services Salisbury from A B (Daughter of Client) published on 15 January 2026 Submitted via Postal Card•
Overall Experience
Excellent, caring, considerate carers with good knowledge and reassuring approach to care provided for my father. Informed me when they had any concerns about his health or wellbeing.
Excellent, caring, considerate carers with good knowledge and reassuring approach to care provided for my father. Informed me when they had any concerns about his health or wellbeing.
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Salisbury
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Salisbury from J M (Client / Service User) published on 17 March 2025 Submitted via Postal Card•
Overall Experience
I am very lucky with my carers as they take very good care of me. They take the time to talk with me and therefore the standard of care is high and individualised. The three carers I have are all following my care plan happily. They are also happy to help with other things not on my care plan or...
I am very lucky with my carers as they take very good care of me. They take the time to talk with me and therefore the standard of care is high and individualised. The three carers I have are all following my care plan happily. They are also happy to help with other things not on my care plan or just go that extra mile to help. The standard of care which I have is very high and I have no complaints or concerns.
↩Reply from Steve Carter, CEO at Abicare Services Salisbury
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Salisbury from B H (Client / Service User) published on 3 March 2025 Submitted via Postal Card•
Overall Experience
Management and cleaning staff are excellent.
Management and cleaning staff are excellent.
↩Reply from Steve Carter, CEO at Abicare Services Salisbury
Thank you so much for taking the time to give us a 5-star review in all areas! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback...
Thank you so much for taking the time to give us a 5-star review in all areas! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Salisbury from J B (Client / Service User) published on 21 January 2025 Submitted via Postal Card•
Overall Experience
My use of Abicare Services Salisbury has been very good and reliable.
Lately, some of the very new girls have not realised they have to stay the full half an hour, sometimes one or two of them will perhaps go in 10 minutes leaving for the next care call to finish the job. They always treat with...
My use of Abicare Services Salisbury has been very good and reliable.
Lately, some of the very new girls have not realised they have to stay the full half an hour, sometimes one or two of them will perhaps go in 10 minutes leaving for the next care call to finish the job. They always treat with dignity.
↩Reply from Steve Carter, CEO at Abicare Services Salisbury
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. We appreciate your feedback regarding a few carers...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. We appreciate your feedback regarding a few carers leaving early. We have now addressed this issue and we hope you feel reassured following our conversation with you. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Salisbury from Susan C (Mother of Client) published on 18 October 2024 Submitted via Postal Card•
Overall Experience
My daughter has been receiving Abicare services for 8/9 years. Previously an excellent service with appreciated companionship and continuity of care. Sadly recently standards have slipped, many new carers, some doing a perfunctory service. Companionship rather lacking. Petit annoyances with...
My daughter has been receiving Abicare services for 8/9 years. Previously an excellent service with appreciated companionship and continuity of care. Sadly recently standards have slipped, many new carers, some doing a perfunctory service. Companionship rather lacking. Petit annoyances with house/living - e.g. leaving the freezer door open (defrosting required) flooding the carpet when showering. The wish is for regular people (not so many - 14 at present). Have requested a meeting with the manager to sort it out.
↩Reply from Steve Carter, CEO, at Abicare Services Salisbury
Thank you for sharing your feedback. We are truly sorry to hear that the usual high standard of care we strive to provide at Abicare has slipped. We are committed to understanding and addressing your concerns. We hope our visit on 15/10/24 helped resolve the concerns mentioned, and we will follow...
Thank you for sharing your feedback. We are truly sorry to hear that the usual high standard of care we strive to provide at Abicare has slipped. We are committed to understanding and addressing your concerns. We hope our visit on 15/10/24 helped resolve the concerns mentioned, and we will follow up in a couple of weeks to ensure that the changes we have put in place are effective. We appreciate your feedback and the opportunity to improve and regain your trust. Please do not hesitate to reach out if you have any more concerns.
Review of Abicare Services Salisbury from Anthony W (Client / Service User) published on 18 October 2024 Submitted via Postal Card•
Overall Experience
Overall care is very good. The timing of visits is very erratic.
Good communication with management but lacking with some of the carers.
Overall care is very good. The timing of visits is very erratic.
Good communication with management but lacking with some of the carers.
↩Reply from Steve Carter, CEO, at Abicare Services Salisbury
Thank you so much for taking the time to share your feedback. We are pleased to hear that you are happy with your overall care. However, we are sorry to hear that there is a lack of communication at times. As you know, providing the best possible service is important to us, and we hope our call on...
Thank you so much for taking the time to share your feedback. We are pleased to hear that you are happy with your overall care. However, we are sorry to hear that there is a lack of communication at times. As you know, providing the best possible service is important to us, and we hope our call on 14/10/24 to discuss this issue has reassured you. We look forward to continuing our care for you and your family.
Review of Abicare Services Salisbury from Sally M (Client / Service User) published on 8 October 2024 Submitted via Postal Card•
Overall Experience
I am a tetraplegic and have been using Abicare Services for about 13 years or more. The carers are very helpful and work well with another company as a double-up in the mornings.
I am a tetraplegic and have been using Abicare Services for about 13 years or more. The carers are very helpful and work well with another company as a double-up in the mornings.
↩Reply from Steve Carter, CEO, at Abicare Services Salisbury
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
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