Home Care Provider Owned by Abicare Services Ltd in Torfaen
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Torfaen for Abicare Services Ltd are showing below.
View the details of all 2 locations (with 11 reviews) owned by Abicare Services Ltd
Abicare Services Ltd Locations in Torfaen (1)
Abicare Services Wales
9.0
4 reviews
Unit 1a, Torfaen Business Centre, Panteg Way, New Inn, Pontypool NP4 0LS
"Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the…" Read all 4 reviews
Abicare Services Limited is a domiciliary care agency which supports people to live in their own homes. Abicare Homecare can offer you, your relative or friend the extra support you need to retain your independence, respect, and dignity within your… Read more about Abicare Services Wales
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £12.98 / hour
Abicare Services Ltd Reviews in Torfaen (4)
9.0
Abicare Services Ltd has a Group Review Score of 9.0 (8.977) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abicare Services Ltd must have a Review Score.
Review of
Abicare Services Wales
from Jackie F (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no longer
remembers their names or who has been to see him. It's a shame that he can't have the continuity of care that he used to receive.
Our observation, when we are present, is that he is always treated with respect and kindness.
Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.
Our observation, when we are present, is that he is always treated with respect and kindness.
Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you for taking the time to share such thoughtful feedback about your father's care.
We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to detail shown by some of our care professionals is greatly appreciated and we will share with them.
We are sorry to hear about the lack of continuity of care you've experienced in recent months. We understand how important familiar faces are, particularly for someone living with memory difficulties, and we appreciate how disappointing this change has been compared to the consistency your father previously received.
Please be assured continuity of care remains a priority for us, and we are actively working to improve consistency wherever possible. We value your feedback, as it helps us identify where we need to do better and reinforces the importance of maintaining stable care a
We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to detail shown by some of our care professionals is greatly appreciated and we will share with them.
We are sorry to hear about the lack of continuity of care you've experienced in recent months. We understand how important familiar faces are, particularly for someone living with memory difficulties, and we appreciate how disappointing this change has been compared to the consistency your father previously received.
Please be assured continuity of care remains a priority for us, and we are actively working to improve consistency wherever possible. We value your feedback, as it helps us identify where we need to do better and reinforces the importance of maintaining stable care a
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Value for Money
Review of
Abicare Services Wales
from S B (Niece of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Office is easy to contact if we have any queries, questions or issues.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Office is easy to contact if we have any queries, questions or issues.
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
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Review of
Abicare Services Wales
from Dawn K (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
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Review of
Abicare Services Wales
from Wyn W (Nephew of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you
Reply from Matt Hibberd, Chief Operating Officer at Abicare Services WalesThank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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