Home Care Providers Owned by Abicare Services Ltd in Torfaen

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Group Review Score

Only the locations & reviews in Torfaen for Abicare Services Ltd are being shown.

Abicare Services Ltd Locations in Torfaen (1)

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1 Home Care Providers owned by Abicare Services Ltd in Torfaen
Abicare Services Wales
Unit 1a, Torfaen Business Centre, Panteg Way, New Inn, Pontypool NP4 0LS
9.06 Reviews
Abicare Services Wales
Abicare Services Wales
"Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the..."Read all 6 reviews
Visiting Care from £12.98 / hour

Abicare Services Limited is a domiciliary care agency which supports people to live in their own homes. Abicare Homecare can offer you, your relative or friend the extra support you need to retain... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Abicare Services Ltd Reviews in Torfaen (6)
9.0

Abicare Services Ltd has a Group Review Score of 9.0 (8.968) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abicare Services Ltd must have a Review Score.
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Showing 6 reviews matching selected criteria
Review of Abicare Services Wales from Sarah G (Client / Service User) published on 5 March 2026 Submitted via Website
Overall Experience
It's all been good and above board. I can't fault them.
If I don't like anything I tell them. You have to be straight with them.

Sometimes you have to show the ropes, if they haven't been to you before, or if they haven't had a shadow shift with you.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

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Care / Support
Management
Treated with Dignity
Value for Money
Review of Abicare Services Wales from N H (Client / Service User) published on 23 February 2026 Submitted via Website
Overall Experience
The management appear to be ....... my mother taught me - "if you are unable to say good things, then it is best to say nothing at all".

Too much said can have repercussions, however I thank you for giving me the opportunity to comment on the care service I receive.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you for taking the time to share your feedback. As part of our professional and ethical responsibilities, and in line with local authority requirements, we regularly review all care packages to ensure that support remains appropriate, proportionate, and represents value for money. We...  

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Treated with Dignity
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No Rating
Review of Abicare Services Wales from Jackie F (Daughter of Client) published on 4 February 2026 Submitted via Website
Overall Experience
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no longer remembers their names or who has been to see him. It's a shame that he can't have the continuity of care that he used to receive.
Our observation, when we are present, is that he is always treated with respect and kindness.

Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you for taking the time to share such thoughtful feedback about your father's care.

We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to...  

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Management
Treated with Dignity
Value for Money
Review of Abicare Services Wales from S B (Niece of Client) published on 4 February 2026 Submitted via Website
Overall Experience
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.

Office is easy to contact if we have any queries, questions or issues.

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Abicare Services Wales from Dawn K (Daughter of Client) published on 4 February 2026 Submitted via Website
Overall Experience

I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review of Abicare Services Wales from Wyn W (Nephew of Client) published on 4 February 2026 Submitted via Website
Overall Experience

Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you

Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money

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