Unit 1a, Torfaen Business Centre, Panteg Way, New Inn, Pontypool NP4 0LS
- Older Person Care
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Home Care Providers Owned by Abicare Services Ltd in Torfaen
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Review
Score(the average from all locations with a review score)
Home Care Providers Owned by Abicare Services Ltd
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Abicare Services Ltd Locations in Torfaen (1)
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Abicare Services Ltd Reviews in Torfaen (6)
9.0
Abicare Services Ltd has a Group Review Score of 9.0 (8.968) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abicare Services Ltd must have a Review Score.
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Review of Abicare Services Wales from Sarah G (Client / Service User) published on 5 March 2026 Submitted via Website•
Overall Experience
It's all been good and above board. I can't fault them.
If I don't like anything I tell them. You have to be straight with them.
If I don't like anything I tell them. You have to be straight with them.
Sometimes you have to show the ropes, if they haven't been to you before, or if they haven't had a shadow shift with you.
It's all been good and above board. I can't fault them.
If I don't like anything I tell them. You have to be straight with them.
If I don't like anything I tell them. You have to be straight with them.
Sometimes you have to show the ropes, if they haven't been to you before, or if they haven't had a shadow shift with you.
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Wales from N H (Client / Service User) published on 23 February 2026 Submitted via Website•
Overall Experience
The management appear to be ....... my mother taught me - "if you are unable to say good things, then it is best to say nothing at all".
Too much said can have repercussions, however I thank you for giving me the opportunity to comment on the care service I receive.
The management appear to be ....... my mother taught me - "if you are unable to say good things, then it is best to say nothing at all".
Too much said can have repercussions, however I thank you for giving me the opportunity to comment on the care service I receive.
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales
Thank you for taking the time to share your feedback. As part of our professional and ethical responsibilities, and in line with local authority requirements, we regularly review all care packages to ensure that support remains appropriate, proportionate, and represents value for money. We...
Thank you for taking the time to share your feedback. As part of our professional and ethical responsibilities, and in line with local authority requirements, we regularly review all care packages to ensure that support remains appropriate, proportionate, and represents value for money. We understand that changes to care arrangements can feel unsettling, and we appreciate you sharing your concerns. Your feedback is important to us, and we remain committed to ensuring your care is safe, suitable, and responsive to your needs. If you would like to discuss this further, we would be happy to arrange a review meeting.
Review of Abicare Services Wales from Jackie F (Daughter of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no...
When our father first had care, he had great continuity of care. Recently, this has not been the case. Different carers going in, sometimes who don't know him as well and problems have occurred. Some carers are excellent with such great attention to detail. The change in staff means that he no longer remembers their names or who has been to see him. It's a shame that he can't have the continuity of care that he used to receive.
Our observation, when we are present, is that he is always treated with respect and kindness.
Our observation, when we are present, is that he is always treated with respect and kindness.
Any concerns we have had have always been dealt with promptly by the care provider except for the lack of continuity of his care as this has been ongoing for several months.
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales
Thank you for taking the time to share such thoughtful feedback about your father's care.
We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to...
Thank you for taking the time to share such thoughtful feedback about your father's care.
We are pleased to hear that your father is consistently treated with respect and kindness, and that your concerns have generally been addressed promptly. Your recognition of the dedication and attention to detail shown by some of our care professionals is greatly appreciated and we will share with them.
We are sorry to hear about the lack of continuity of care you've experienced in recent months. We understand how important familiar faces are, particularly for someone living with memory difficulties, and we appreciate how disappointing this change has been compared to the consistency your father previously received.
Please be assured continuity of care remains a priority for us, and we are actively working to improve consistency wherever possible. We value your feedback, as it helps us identify where we need to do better and reinforces the importance of maintaining stable care a
Review of Abicare Services Wales from S B (Niece of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Office is easy to contact if we have any queries, questions or issues.
Abicare provides a safe and reliable service.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Aunt most happy when she sees a familiar face. All staff are pleasant and friendly.
The app provides good information and updates.
Office is easy to contact if we have any queries, questions or issues.
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Wales from Dawn K (Daughter of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive
I am very happy with all the carers from Abicare who care for both of my elderly parents. Both my parents really like the carers & they always keep me informed of what is going on. We have had problems with them falling when they are alone but the carers are very attentive
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
Review of Abicare Services Wales from Wyn W (Nephew of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you
Everything is very good at the moment and the carers are very good and reliable we.are are very happy with the servic we are happy with the communication between ourselves and aber care head office so at this present moment everything is fine.Thank you
↩Reply from Matt Hibberd, Chief Operating Officer at Abicare Services Wales
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions,...
Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.
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