Blossom Healthcare Solutions are an established family run business based in Hertfordshire and Essex. They offer high quality domiciliary and specialist home care and their team of dedicated carers pride themselves on being able to help vulnerable people to be independent in their own home.
For people who are in need someone to help around the house, ongoing or shot-term, Blossom Healthcare Solutions can help in Stevenage and Hertfordshire.
Blossom Healthcare Solutions has a Review Score of 9.3 (9.283) out of 10, based on 7 reviews in the last 2 years. Over all time Blossom Healthcare Solutions has 9 reviews.
Overall Experience
8
0
1
0
0
Date Published
9
2
7
7
2
Reviewer Connection to Blossom Healthcare Solutions
4
3
1
1
Total of 9, showing 1-9
Review from S M (Daughter-in-law of Client) published on 15 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The carers to all the office staff & management were absolutely amazing. The carers thoroughly cleaned and made my father in law super comfortable every day four times a day. They made his time at home happy to be alive. On days when he was feeling down about being bed bound the carers would sing to
him & cheer him up or even do a little dance. They went above & beyond their duty as carers informing us to ring drs or district nurses if they noticed anything different about him in general, the carers made our lives much easier & happier too. The office always rang to let us know if different or new carers were coming. They were very helpful all the time. I cannot say enough of how lovely & professional all of Blossom Care Solutions was for the four months my father in law was home. Thank you to everyone at Blossom
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rabia A (Wife of Client) published on 9 May 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff was respectful, compassionate, efficient, friendly, considerate and helpful at all times. The office was always at the other end of telephone to help and assist with any queries. I would certainly recommend if the need arise.
Reply from Lauren Maisiri, Registered Manager at Blossom Healthcare Solutions
Thank you so much for taking the time to leave us a review. We're so pleased you've had such a great experience with Blossom Healthcare Solutions.Many thanks,The Blossom Healthcare Solutions Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S R (Son of Client) published on 25 February 2025
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Overall, I'm satisfied with the standard of care provided to my elderly mother.
The carers change from time to time however they are polite and reliable.
There have been a few problems in recent years as follows;
1) The front door was left open with the key which meant anyone could have entered
the house. 2) One of the carers was recently suspended due to inappropriate behaviour.
Overall, I'm satisfied with the standard of care.
Reply from Lauren Maisiri, Registered Manager at Blossom Healthcare Solutions
Thank you for taking the time to bring your experiences to our attention, we take all feedback very seriously and are deeply sorry you have had a negative experience. There where failings, however we are very confident that these matters where addressed and full confidence in our service was recovered. As you continue to use our private services we can only value, and show our empathy and compassion to ensuring a safe, responsive, effective and caring service. Blossom Healthcare Solutions take this opportunity to commit to provide outstanding quality of care and improve our service users experiences wherever possible. Again, we can only apologise for your experience and take this chance with lessons learnt.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H S (Daughter of Client) published on 9 January 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very reliable, easy to contact. Carers are friendly and efficient.
Reply from Lauren Maisiri, Registered Manager at Blossom Healthcare Solutions
Thank you so much for taking the time to leave us a review. We're so pleased you've had such a great experience with Blossom Healthcare Solutions. Many thanks, the Blossom Healthcare Solutions team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W D (Son of Client) published on 25 December 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
I would just like to say your service has been excellent ever since Mum came out of hospital back in August 2024, with Mum now on palliative care, this has been a life changing experience for myself, as her son, and my wife but with your help and support, it has let us continue with our jobs and knowing
she is in good hands while we are out at work and the weekends have been made easier to let us continue with our hobbies and the freedom to pop out during the day. I would like to give a special thank you to all the carers who have been the main faces we have seen and Mum has made a very special bond with them and trusts them and looks forward to them coming in.
The office staff have always kept us updated on any changes on the day, whether it's staff changes or timings of visits.
Again, a massive thank you to everyone that has supported us.
Reply from Lauren Maisiri, Registered Manager at Blossom Healthcare Solutions
Thank you so much for taking the time to leave us a review. We're so pleased you've had such a great experience with Blossom Healthcare Solutions. Many thanks, the Blossom Healthcare Solutions team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S R (Daughter of Client) published on 19 December 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
We have found the overall care provided by Blossom Healthcare Solutions to be excellent. The four carers my elderly mum has are all kind, courteous and very patient with her. They work very effectively with the district nurses, physios and occupational therapists to provide continuity of care. They
are professional and thorough with her personal care. They ensure that she has a balanced, healthy diet and always give her a choice of meals. There is excellent communication between the carers, the office and myself and the carers are enabling my mum to remain in her own home which is what she wants to be able to do. My mum says that, 'We end up laughing most of the time'. We, as a family, are all very happy with every aspect of Blossom Healthcare Solutions and would recommend them.
Reply from Patience Maisiri, Registered Manager at Blossom Healthcare Solutions
Thank you so much for taking the time to leave us a review. We are so pleased you are having such a great experience with Blossom Healthcare Solutions. Many thanks, the Blossom Healthcare Solutions team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Steve H (Son of Client) published on 18 December 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
All carers arrive on time and are friendly and kind. We have no complaints and are grateful for all their help.
Reply from Lauren Maisiri, Registered Manager at Blossom Healthcare Solutions
Thank you so much for taking the time to leave us a review. We're so pleased you've had such a great experience with Blossom Healthcare Solutions.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sally F (Daughter of Client) published on 12 September 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot thank Palmerstone Homecare enough for all their kindness and support to my mother. She came home from the hospice and the team started the next day, having never met us as a family, or my mother. They came in smiling and chatty and put us at ease immediately. They have been considerate of Mum's
well-being at all times. These carers are like angels. They have taken the pressure off me and the family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine M (Daughter of Client) published on 27 February 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
We cared for our mum at home for the last week of her life with the help of the carers Palmerstone Homecare. They not only cared for our mum with kindness & consideration but supported our family emotionally at a very difficult time. A heartfelt thanks to you both, you are wonderful people and a credit
to your company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Current Review Score: 9.3 (9.283)
Overview of Review Score
The Review Score of 9.3 (9.283) out of 10 for Blossom Healthcare Solutions is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.683 for Blossom Healthcare Solutions is calculated as follows:
(
(33 Excellents x 5)
+
(3 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 41 Ratings = 4.683
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Blossom Healthcare Solutions is based on 6 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
= 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
23 Jul 2022
Overall
Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Job Title:
Managing Director and Registered Manager
Patience is our Managing Director and Registered Manager for our Harlow branch. Patience oversees everything that happens at Blossom Healthcare Solutions.
Lauren Maisiri
Job Title:
Registered Manager
Lauren is the Registered Manager at our Stevenage branch. Not only does she look after the Stevenage branch, she also has a passion for marketing the business and focusing on business development.
Frequently Asked Questions about Blossom Healthcare Solutions
What Type of Services does Blossom Healthcare Solutions offer?
Blossom Healthcare Solutions offers Home Care.
How many Carers does Blossom Healthcare Solutions employ?
Blossom Healthcare Solutions employs 65 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blossom Healthcare Solutions to verify any information. View our terms and conditions. Blossom Healthcare Solutions has an Enhanced Service - more info.
