Bluebird Care Burton & Swadlincote

9 Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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Top 20 award
10 68 Reviews
  • Bluebird Care Burton & Swadlincote, Burton-on-Trent
Bluebird Care Burton & Swadlincote provides high-quality home care, live-in care and support services to keep customers safe and comfortable in their own homes covering Burton on Trent, Swadlincote, Uttoxeter, Tean, Cheadle, Leek and the surrounding villages.

The agency offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care Burton & Swadlincote dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible homecare solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

Bluebird Care has recently launched a Health & Wellbeing Checks Service for all new and existing customers. This new service comprises of a 30-minute appointment from specially trained ‘Care Champions’, who visit once a week to check their customer’s vital signs, such as blood pressure, alertness and breathing, and find out more about their overall wellbeing.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Subject to care and package requirements. Preferential rates for social sits, night sits, and live-in care.


Please contact us for further information

Good to Know

Group/Owner

Person in charge

  • Victoria Jones (Registered Manager)

Bluebird Care Burton & Swadlincote Reviews (68)

Total of 68, showing 1-20
10

Bluebird Care Burton & Swadlincote has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years. Over all time Bluebird Care Burton & Swadlincote has 68 reviews.

Overall Experience

  • 67
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Date Published

68
5
8
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46

Review from F F (Husband of Client) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Bluebird Care has been, in every respect, first rate. Care is the operative word with cheerfulness and hard work in what is required. We would certainly have no hesitation whatsoever in recommending Bluebird wholeheartedly.

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Review from Sue S (Client) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service. I enjoy the company from my care assistants. They are always willing to help. Nothing is too much trouble.

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Review from Noel M (Partner of Client) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care provider & first class carers. Having experience other care companies it is a pleasure to deal with Bluebird. All carers go above & beyond.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you for taking the time to leave us this amazing rating! Have a wonderful week! Bluebird Care Burton & Swadlincote

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Review from Barbara T (Client) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An open discussion meeting where we can exchange views.
Ideas were swapped + discussed.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Hello Barbara, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you! Bluebird Care Burton & Swadlincote

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Review from Martin C (Son of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always polite and very respectful. Really could not manage without Bluebird thank you all very much for your support.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you so much for the high star-rating! We are always here for your home care needs!

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Review from Linda S (Friend of Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care plans put in place for our 94 year old family friend who is in need of assistance to stay in his own home has been excellent from the start.
His needs have changed several times since his care plan began and the immediate help available has been so reassuring and helpful. The field supervisors,
office staff and emergency contacts are all excellent.

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Review from Stephen J (Son of Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care perform the job up to more than the required standard.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We love receiving a positive review; please feel free to reach out if there's ever anything more we can do. Love from Bluebird Care East Staffs & South Derbyshire.

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Review from Norma C (Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Bluebird Care.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Your great rating means a lot to us and we appreciate you taking the time to leave us this review! Take care, from Bluebird Care East Staffs.

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Review from Fiona C (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We don't have any concerns. The girls are always professional and everything has been done to Mum's needs, with Mum included in conversations.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you for your kind words and this wonderful review! We're happy to hear about the positive experience you've had with our team! Take care, Bluebird Care East Staffs.

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Review from Connie D (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is so good with my husband and I feel he is in excellent hands when I go shopping.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you so much for the high star rating! We appreciate you taking the time to leave us this lovely review. Take care, Bluebird Care East Staffs.

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Review from R C (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls have given my life back.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

You have made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Love from Bluebird Carer East Staff & South Derbyshire.

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Review from Carole D (Wife of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We really appreciate this positive review and high rating! Thanks so much. Take care, Bluebird Care East Staffs.

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Review from S D (Wife of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband receives is excellent. Everything that I want from the carer is catered for.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We love receiving a high rating, thank you for the amazing review! All the best, Bluebird Care team.

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Review from D P (Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with he carers.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We are delighted to hear that and see this great rating! Have a great day! Best Regards, Bluebird Care East Staffs

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Review from Rachel A (Daughter of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so much happier and well looked after. She adores her carers, especially one in particular. Thank you.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you for the great review! Please let us know if there is anything else we can do for you; we are more than happy to help! All the best from Bluebird Care East Staffs.

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Review from Ron M (Husband of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is exemplary and is a real ambassador for the company. She is a natural, being very gentle in her approach. A wonderful and pleasant personality who is welcome in our home. Having not had the experience of having care, this has really removed the stress from organising this. An excellent and
well-capable carer.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We're happy you found our carer to be so supportive during your experience here. It's experiences like yours that really keep us motivated! All the best from Bluebird Care East Staffs.

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Review from Lynda G (Daughter-in-law of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers go above and beyond, are always friendly and nothing is too much.
The office staff are always available to answer any questions.
I couldn't recommend them enough.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We strive to provide the best customer experience. Please know that we greatly appreciate the time you took out of your day to post a positive review! Kind regards, Bluebird Care East Staffs.

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Review from Carl W (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As one of four children of the client, speaking on behalf of everyone, I must say that we are more than happy with the service that Bluebird Care provides for Dad.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you so much again for your feedback! Our team strives to deliver an excellent experience and are glad you found this to be the case. We hope you have a great day! Bluebird Care East Staffs.

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Review from Kathy F (Daughter of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience of the services. Carers are polite, do everything asked of them and many go the extra mile, for example, playing music my mum likes whilst delivering care.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Your great rating means a lot to us and we appreciate you taking the time to leave us this review! Take care, Bluebird Care East Staffs.

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Review from Thomas B (Son of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. Staff are very friendly and fulfill tasks set out in the schedule. Mum enjoys the company and likes to have a chat over a cup of tea.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you for your kind words! We’re pleased to hear that Mum had a wonderful experience with us.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Burton & Swadlincote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Burton & Swadlincote is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Burton & Swadlincote is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (6)

Rick

Rick Parekh

Job Title: Director

Joined: 2016

Bluebird Care Stafford is led by Rick Parekh. Rick joined the Bluebird Care team in January 2016 with a view to offer outstanding quality care to their customers.


Rick’s fundamental role is to ensure the continued development and growth of Bluebird Care Stafford whilst ensuring great customer satisfaction. His previous experiences include working at the board level within the food manufacturing industry where attention to detail is paramount. He hopes the acquired skills and resources will lead to the goal of becoming the leading provider of domiciliary care in the Staffordshire area.


"The care that we provide is not just our day job, but it is our passion! We are extremely proud of the outstanding standard of care we provide and our aim is to ensure that our customers always receive the quality service we would expect for our own family members. Myself and my team would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or would simply like to talk to someone about the services we provide."

Vicki

Vicki Jones

Job Title: Registered Care Manager

Joined: 2012

Vicki joined Bluebird Care in 2012. She has worked her way up the ladder within the care sector, having started her career as a care assistant. She has progressed through to management level acquiring a high degree of experience along the way! She was promoted to Care Manager due to her professionalism and dedication.


Vicki brings with her an abundance of energy passion and commitment to her role and is driven by supporting individuals to live as independently as possible for as long as possible within their own homes. Vicki is overall responsible for the compliance of our services and the in-house training of our care team in both our Burton on Trent and Uttoxeter offices.

Laura

Laura Daniels

Job Title: Field & Live in Care Supervisor

Joined: 2022

Laura became part of our Bluebird Care Team in August 2022 and has over 15 years of experience working in health care. Laura is a very positive, happy, smiley person, striving to make a difference and enjoys problem-solving. She has built a career within the care sector having previously worked as a Care Assistant, Senior Care Assistant, Care Coordinator, and Deputy Care Manager, and has now taken on the role of Field & Live Care Supervisor with us. Laura has also completed her Levels 2 and 3 in Health and Social Care and would now like to attain a Level 5 in order to further her knowledge and skills.

Kathryn

Kathryn Heath

Job Title: Office Administrator

Joined: 2013

Kath plays a pivotal role within the business, seamlessly managing customer inquiries, conducting audits, and overseeing invoicing. Since joining Bluebird Care in 2013 as an Office Administrator without any prior care experience, she has embraced a diverse range of responsibilities. These include supporting the team with quality compliance, planning events, spearheading fundraising initiatives, and conducting robust recruitment checks to ensure we recruit the best people for our team. Her dedication and versatile skill set have made her an invaluable resource and the go-to person in our office, consistently contributing to the smooth running and success of the business.


"Over the years with Bluebird Care, I have developed a great passion and belief in providing the best care possible for our customers. I strive to deliver efficient administration and communications as well as offering a warm welcome to our new recruits".

Louise

Louise Hawksworth

Job Title: Field Care Supervisor

Joined: 2020

Louise has worked in the care sector since 2015 and has experience in both a domiciliary and a residential care setting. She joined Bluebird Care in 2018 as a care assistant and was quickly promoted to Field Care Supervisor. Due to unforeseen circumstances, Louise left Bluebird Care, however to our delight she returned in January 2020 to pursue her passion in care.


“Coming back to Bluebird Care is the best thing I ever did as I love being able to make a difference in people's lives! I’m enjoying the new challenge and putting my organisational skills to use. I look forward to helping the company grow and being part of the journey.”

Rachel

Rachel Banford

Job Title: Field Care Supervisor

Joined: 2020

Rachel joined Bluebird Care in 2020 as a Care Assistant and progressed to become a Care Mentor in 2022.


During her time at Bluebird Care, Rachel has completed her Level 2 Diploma in Health & Social Care and is currently working towards her Level 3 qualification. In January 2024, Rachel was promoted to the role of Field Care Supervisor. Her main duties include supporting and mentoring both new and existing staff members. Rachel expanded her expertise by completing the Train the Trainer program, allowing her to provide training in Medication and Manual Handling as well as conducting competency assessments on staff in the field, to ensure customers receive consistently high standards of care.

Frequently Asked Questions about Bluebird Care Burton & Swadlincote

What Type of Services does Bluebird Care Burton & Swadlincote offer?

Bluebird Care Burton & Swadlincote offers Home Care.

How many Carers does Bluebird Care Burton & Swadlincote employ?

Bluebird Care Burton & Swadlincote employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Burton & Swadlincote to verify any information. View our terms and conditions. Bluebird Care Burton & Swadlincote has an Enhanced Service - more info.