Bluebird Care Burton & Swadlincote

9 Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
Review Us
Top 20 award
10 68 Reviews
  • Bluebird Care Burton & Swadlincote, Burton-on-Trent
Bluebird Care Burton & Swadlincote provides high-quality home care, live-in care and support services to keep customers safe and comfortable in their own homes covering Burton on Trent, Swadlincote, Uttoxeter, Tean, Cheadle, Leek and the surrounding villages.

The agency offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care Burton & Swadlincote dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible homecare solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

Bluebird Care has recently launched a Health & Wellbeing Checks Service for all new and existing customers. This new service comprises of a 30-minute appointment from specially trained ‘Care Champions’, who visit once a week to check their customer’s vital signs, such as blood pressure, alertness and breathing, and find out more about their overall wellbeing.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home.

Show Bluebird Care Burton & Swadlincote on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Subject to care and package requirements. Preferential rates for social sits, night sits, and live-in care.


Please contact us for further information

Good to Know

Group/Owner

Person in charge

  • Victoria Jones (Registered Manager)

Bluebird Care Burton & Swadlincote Reviews (68)

Total of 68, showing 21-40
10

Bluebird Care Burton & Swadlincote has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years. Over all time Bluebird Care Burton & Swadlincote has 68 reviews.

Overall Experience

  • 67
  • 1
  • 0
  • 0
  • 0

Date Published

68
5
8
22
46

Review from J W (Wife of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team, very professional. Very high standards of care. Would recommend.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated care team to inspire their ongoing commitment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doreen C (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Constant care very satisfactory. No trouble when wanting to ask for information from Bluebird Care. Very polite and friendly carers. Pleased with the versatility of services available.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

This review made our day! We are so grateful for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G J (Son of Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues to raise. More than happy with the care provided to my father.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We are so grateful for your kind words. Thanks for sharing your review with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I H (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied and happy.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you very much for the lovely review!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda H (Daughter of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy with the care and support he receives from Bluebird.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you so much for such a lovely review, very kind of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H W (Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time I have been with Bluebird Care, I have received an excellent standard of service. All the carers are friendly and helpful and I look forward to their visits and conversations as they carry out their work.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter-in-law of Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We value Bluebird immensely. They help our mother a lot. The ladies who arrive twice daily, are kind and understanding and always prompt with their timings. Bluebird as a company are a godsend. Accommodating and professional. We discuss all aspects of our mother's care prior to and during visits and
her interests are always paramount to their cause! Thank you, Bluebird.

Reply from Becky Edenborough, Reviews Team at Bluebird Care Burton & Swadlincote

Thank you, your wonderful feedback and ratings mean a lot to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha D (Daughter of Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very happy. Always friendly, polite and helpful. Very good with my dad who can at times be difficult and hard work.

Reply from Becky Edenborough, Reviews Team at Bluebird Care Burton & Swadlincote

Hi, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony A (Client) published on 12 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come on time and are excellent.

Reply from Becky Edenborough, Reviews Team at Bluebird Care Burton & Swadlincote

Hi, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet R (Sister of Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service my brother receives from Bluebird, all of the ladies are very friendly and always do a great job.
Always on time and nothing too much trouble, I feel confident that if there was ever a concern regarding my brother it would be dealt with promptly and I would be informed which
I feel is very important.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you very much for your lovely review. We value these comments, which help us achieve our aim of providing the highest home care possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not do without their help and cheerfulness.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

We love receiving a high rating, and appreciate your positive review!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N W (Client) assisted by family/friend published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all care received and the standard of care given. All staff are friendly, polite and helpful.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

You really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Daughter of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very satisfied and impressed with our father's care. They are very attentive carers, professional manner and tidy appearance. Very supportive team and management.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you ever so much for your very kind review. Your comments help us know we have the right approach. It has been a pleasure looking after your father; the carers are very fond of him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Son of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company provide good quality, reliable and friendly service.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you for your positive feedback. We aim to provide a high-quality service, and your comments help us understand we are reaching our aims.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally F (Daughter of Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very caring towards Dad and treat him with great respect. They all come in smiling and are chatty! They are a great support to me as well. If I have any worries, they listen to me and help. They have a lot of knowledge, which they are willing to share.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you for your lovely review. It is also our pleasure to care for your Dad and to be of help as it is our aim to support people to remain at home for as long as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham T (Son of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - all good.

Reply from Victoria Jones, Registered Manager at Bluebird Care Burton & Swadlincote

Thank you so much for such a lovely review - very kind of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Georgia S (Daughter-in-law of Client) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies have been absolutely brilliant in caring for her and have honestly already transformed her day-to-day time and the family. They are all so professional, but also kind - we can't thank you enough and are looking forward to getting to know you all better, as time goes on. Thank you.

Reply from Rick Parekh, Director at Bluebird Care Burton & Swadlincote

Thank you for your lovely review. It is wonderful to know the service provided has had such a positive impact.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila S (Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers go out of their way to help me; they are great and always try to make me comfortable.

Reply from Sarah Collins, Recruitment at Bluebird Care Burton & Swadlincote

Thank you so much for your kind words Sheila "Queen". We are so grateful for your feedback and pleased to hear you are getting on well with your care assistants; they are all very fond of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One world - excellent. Don't know how I managed before Bluebird carers. Extremely thankful that I discovered such a caring organisation.

Reply from Sarah Collins, Recruitment at Bluebird Care Burton & Swadlincote

Thank you for your kind feedback. It means a lot to us here at Bluebird Care, and I'll be sure to pass on your kind comments to the carers that support you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maud C (Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good...

Reply from Sarah Collins, Recruitment at Bluebird Care Burton & Swadlincote

Thank you for your kind feedback, Maud. You are very loved by all our team at Bluebird Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Burton & Swadlincote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Burton & Swadlincote is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Burton & Swadlincote is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (8)

Meet the Team (6)

Rick

Rick Parekh

Job Title: Director

Joined: 2016

Bluebird Care Stafford is led by Rick Parekh. Rick joined the Bluebird Care team in January 2016 with a view to offer outstanding quality care to their customers.


Rick’s fundamental role is to ensure the continued development and growth of Bluebird Care Stafford whilst ensuring great customer satisfaction. His previous experiences include working at the board level within the food manufacturing industry where attention to detail is paramount. He hopes the acquired skills and resources will lead to the goal of becoming the leading provider of domiciliary care in the Staffordshire area.


"The care that we provide is not just our day job, but it is our passion! We are extremely proud of the outstanding standard of care we provide and our aim is to ensure that our customers always receive the quality service we would expect for our own family members. Myself and my team would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or would simply like to talk to someone about the services we provide."

Vicki

Vicki Jones

Job Title: Registered Care Manager

Joined: 2012

Vicki joined Bluebird Care in 2012. She has worked her way up the ladder within the care sector, having started her career as a care assistant. She has progressed through to management level acquiring a high degree of experience along the way! She was promoted to Care Manager due to her professionalism and dedication.


Vicki brings with her an abundance of energy passion and commitment to her role and is driven by supporting individuals to live as independently as possible for as long as possible within their own homes. Vicki is overall responsible for the compliance of our services and the in-house training of our care team in both our Burton on Trent and Uttoxeter offices.

Laura

Laura Daniels

Job Title: Field & Live in Care Supervisor

Joined: 2022

Laura became part of our Bluebird Care Team in August 2022 and has over 15 years of experience working in health care. Laura is a very positive, happy, smiley person, striving to make a difference and enjoys problem-solving. She has built a career within the care sector having previously worked as a Care Assistant, Senior Care Assistant, Care Coordinator, and Deputy Care Manager, and has now taken on the role of Field & Live Care Supervisor with us. Laura has also completed her Levels 2 and 3 in Health and Social Care and would now like to attain a Level 5 in order to further her knowledge and skills.

Kathryn

Kathryn Heath

Job Title: Office Administrator

Joined: 2013

Kath plays a pivotal role within the business, seamlessly managing customer inquiries, conducting audits, and overseeing invoicing. Since joining Bluebird Care in 2013 as an Office Administrator without any prior care experience, she has embraced a diverse range of responsibilities. These include supporting the team with quality compliance, planning events, spearheading fundraising initiatives, and conducting robust recruitment checks to ensure we recruit the best people for our team. Her dedication and versatile skill set have made her an invaluable resource and the go-to person in our office, consistently contributing to the smooth running and success of the business.


"Over the years with Bluebird Care, I have developed a great passion and belief in providing the best care possible for our customers. I strive to deliver efficient administration and communications as well as offering a warm welcome to our new recruits".

Louise

Louise Hawksworth

Job Title: Field Care Supervisor

Joined: 2020

Louise has worked in the care sector since 2015 and has experience in both a domiciliary and a residential care setting. She joined Bluebird Care in 2018 as a care assistant and was quickly promoted to Field Care Supervisor. Due to unforeseen circumstances, Louise left Bluebird Care, however to our delight she returned in January 2020 to pursue her passion in care.


“Coming back to Bluebird Care is the best thing I ever did as I love being able to make a difference in people's lives! I’m enjoying the new challenge and putting my organisational skills to use. I look forward to helping the company grow and being part of the journey.”

Rachel

Rachel Banford

Job Title: Field Care Supervisor

Joined: 2020

Rachel joined Bluebird Care in 2020 as a Care Assistant and progressed to become a Care Mentor in 2022.


During her time at Bluebird Care, Rachel has completed her Level 2 Diploma in Health & Social Care and is currently working towards her Level 3 qualification. In January 2024, Rachel was promoted to the role of Field Care Supervisor. Her main duties include supporting and mentoring both new and existing staff members. Rachel expanded her expertise by completing the Train the Trainer program, allowing her to provide training in Medication and Manual Handling as well as conducting competency assessments on staff in the field, to ensure customers receive consistently high standards of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Burton & Swadlincote to verify any information. View our terms and conditions. Bluebird Care Burton & Swadlincote has an Enhanced Service - more info.