Leaf Care Services - Norwich, West & South Norfolk

Unit 4 St Benedicts View, Grapes Hill, Norwich NR2 4HH
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8.3 6 Reviews
  • Leaf Care Services - Norwich, West & South Norfolk, Norwich
Live life your way, stay at home with support from Leaf Care Services.

Leaf Care Services specialises in providing high-quality home care services to help people to live independently in the comfort of their own home. A variety of flexible home care and personal care services are provided that will continue to meet your needs as they change or develop.

The services provided are professional, friendly, by fully trained and caring carers, a dedicated manager and local care teams. The services are safe and reliable, all care visits are electronically monitored. Support is provided to private clients, social care and NHS.

Areas covered are Norwich, Surrounding areas, Aylsham, North Norfolk and all villages in between.

Services provided under the Leaf Care Group are Home Care, Live In Care, Care Homes specialising in dementia care and government Apprenticeships and Training in Adult Care.
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Care Provided by Leaf Care Services - Norwich, West & South Norfolk

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31

Please get in touch with our team for a price based on your care requirements

These prices are only a guideline, please contact Leaf Care Services - Norwich, West & South Norfolk to find out the exact price for your requirements.

Contact Leaf Care Services - Norwich, West & South Norfolk to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Leaf Care Services - Norwich, West & South Norfolk to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Chantelle McCabe (Registered Manager)

Leaf Care Services - Norwich, West & South Norfolk Reviews (6)

8.3

Leaf Care Services - Norwich, West & South Norfolk has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Leaf Care Services - Norwich, West & South Norfolk has 6 reviews.

Overall Experience
  • 6
  • 0
  • 0
  • 0
  • 0
Date Published
  • 6
  • 0
  • 2
  • 2
  • 4
Reviewer Connection to Leaf Care Services - Norwich, West & South Norfolk
  • 4
  • 1
  • 1
Total of 6, showing 1-6
Review from K M (Client) assisted by family/friend published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company is well run, carers are always friendly and caring. They are well trained and know what they are doing. Management are very helpful and resolve problems quickly.
The carers go the extra mile to help you if you have any problems. I would definitely recommend Leaf Care Services to anyone
who needed help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R R (Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Up to now the service has been first class. Very good for my temperament, and age. The carers are first class.
Reply from Araba Sowah, HR Team lead at Leaf Care Services - Norwich, West & South NorfolkThank you for your kind words! We're delighted to hear that our service has been a great fit for you. Your feedback means a lot to us, and we'll continue striving to provide the best care possible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila G (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided. Carers are very good, friendly and efficient and I look forward to my visits.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eric B (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good - I give it five stars out of five.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet H (Wife of Client) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my husband's carer is a very friendly person. As soon as she arrives, she talks to my husband and me as she washes my husband and shaves him. She asks him if he is dry and is he OK? She also talks to me about the time we went away for the weekend. Carer also changes the catheter bag every Friday.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin H (Daughter of Client) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had come out of the hospital after she had broken her hip, after talking to Leaf Homecare & Support Services on the phone, arrangements were soon made for them to provide care. Since becoming a client, I have had no concerns, all carers arrive mostly within the predicted time slot and have
turned up. I cant think of one carer that has not been polite or caring towards my mother. They have made themselves aware of her medical conditions and to the large extent are accurate with treatment and times etc. The carers are mostly regular which gives my mother who has Alzheimer's the stability she needs giving the added benefit of generally better health and well being. I would recommend this firm to the carers they provide and able to retain and also for their professional manner in which you are dealt with.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Leaf Care Services - Norwich, West & South Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Leaf Care Services - Norwich, West & South Norfolk is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Leaf Care Services - Norwich, West & South Norfolk is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Chantelle

Chantelle McCabe

Job Title: Registered Manager Leaf Care Service Joined: 2025

Chantelle McCabe brings exceptional senior leadership experience to Leaf Care, having previously held a regional director role within a large, complex homecare organisation. She has overseen multiple services and locations, led registered managers, driven quality improvements, and maintained high standards across wide geographical areas. This depth of experience means Chantelle understands home care at every level — from frontline delivery to strategic leadership — and knows exactly what it takes to run a safe, effective, and well-led service.


Now at Leaf Care, Chantelle combines this expertise with a hands-on, people-first approach. She is passionate about developing carers, building strong relationships with families, and making sure care is delivered with dignity, consistency, and compassion. Families choose Leaf Care because they know their care is led by someone who truly knows the sector — and who is committed to delivering care she would be proud for her own family to receive.

Frequently Asked Questions about Leaf Care Services - Norwich, West & South Norfolk

What Type of Services does Leaf Care Services - Norwich, West & South Norfolk offer?

Leaf Care Services - Norwich, West & South Norfolk offers Home Care.

How many Carers does Leaf Care Services - Norwich, West & South Norfolk employ?

Leaf Care Services - Norwich, West & South Norfolk employs 72 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Leaf Care Services - Norwich, West & South Norfolk to verify any information. View our terms and conditions. Leaf Care Services - Norwich, West & South Norfolk has an Enhanced Service - more info.