Unit 4 St Benedicts View, Grapes Hill, Norwich NR2 4HH
Live life your way, stay at home with support from Leaf Care Services.
Leaf Care Services specialises in providing high-quality home care services to help people to live independently in the comfort of their own home. A variety of flexible home care and personal care services are provided that will continue to meet your needs as they change or develop.
The services provided are professional, friendly, by fully trained and caring carers, a dedicated manager and local care teams. The services are safe and reliable, all care visits are electronically monitored. Support is provided to private clients, social care and NHS.
Areas covered are Norwich, Surrounding areas, Aylsham, North Norfolk and all villages in between.
Services provided under the Leaf Care Group are Home Care, Live In Care, Care Homes specialising in dementia care and government Apprenticeships and Training in Adult Care.
Person in charge: Rebecca Stamp (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 80
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Leaf Care Services: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Leaf Care Services has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Leaf Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Leaf Care Services in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Leaf Care Services is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Leaf Care Services is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Colin H (Daughter of Client) on Thursday 1 February 2018. Relates to January 2018.
My mother had come out of the hospital after she had broken her hip, after talking to Leaf Homecare & Support Services on the phone, arrangements were soon made for them to provide care. Since becoming a client, I have had no concerns, all carers arrive mostly within the predicted time slot and have turned up. I cant think of one carer that has not been polite or caring towards my mother. They have made themselves aware of her medical conditions and to the large extent are accurate with treatment and times etc. The carers are mostly regular which gives my mother who has Alzheimer's the stability she needs giving the added benefit of generally better health and well being. I would recommend this firm to the carers they provide and able to retain and also for their professional manner in which you are dealt with.
How likely would you be to recommend Leaf Care Services? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent