Universal Care Services (Nuneaton) offers trained and qualified home care staff who can give people care with dignity, compassion and respect.
Skilled staff can support people who have ill-health, a disability or those who are frail/ elderly.
The services available can involve an hour or two a day to full-time, live-in care.
Support includes help with bathing, dressing, preparing meals, shopping, cleaning, giving medicines, trips to appointments and social events.
Care Provided by Universal Care Services - Hinckley
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- Medication Assistance (Intravenous)
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £26.90 - £40.36
Fees vary dependent upon service, please contact us for further information and most update Price List
Contact Universal Care Services - Hinckley to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Universal Care Services (UK) Ltd
- Private Owned
Person in charge
- Monica Gatti-Hadley (Registered Manager )
Universal Care Services - Hinckley Reviews (13)
Over all time Universal Care Services - Hinckley has 13 reviews.
On a couple of occasions, when this has not been the case, management has responded swiftly to address my concerns and I remain confident of Universal’s commitment to a client-focused high standard of care.
May I take this opportunity to say thank you for your kind words, they are truly appreciated. Your review will be shared with our Care Staff. Thank you once again. Salma Jussab (Head of Branch and Registered Manager)
Even met with hostility from management and care staff.
Thank you for your opinion in regards to how you feel about UCS. However, I can confirm that your complaint was dealt with swiftly and in line with CQC, Coventry City Council, UCS complaints policy, and procedures. Furthermore, the outcome of the complaint was written to you as soon as a verdict...
Great members of staff who seem to enjoy their job and get the training they need. Provide the best service they can. They wear the correct PPE which makes the service user feel safe with everything going on.
May I take this opportunity to say thank you for your kind words, they are truly appreciated. Your review will be shared with our Care Staff as they are the true heroes at the heart of everything we do as a home care provider. Thank you once again.
From day one, the care has been excellent.
I felt that Universal Care Services were a caring and professional company, after our initial meeting with the manager, which was very reassuring.
All of the carers have been lovely, and Mum generally sees the same people each day, which includes two carers, four visits a day, so we feel comfortable and familiar with them.
It is very much appreciated, the hard work that they do... not just for Mum, but for everyone else that needs personal care and attention by them.
May I start off by thanking you for your extremely generous words, we never get tired of hearing them so thank you. One of the most important qualities we look for when taking on new care staff is their ability and capacity to care for our service users as they would care for their own family members. Good to hear everything is going well for you and your mum.
A reliable, caring company. The carers like to go the extra mile for their service users and their needs and it shows. A consistent level of care and quality of care is given towards those who struggle. Would highly recommend.
May I, first of all, thank you for your kind and very generous words, it is always wonderful to hear positive reviews. We have made it our mission to deliver the best home care service possible and of course, this is only achievable by consistently hiring and training our care staff to very high...
We have night carers and their service has been very good, it has given me a good nights sleep for three nights a week - this has been very much appreciated.
I, in particular, have been extremely satisfied with the care received. I know my husband too appreciates the care, although is not always able to show it. Thank you.
All the girls treated me with care, they are all great.
Very happy with the consistency. Our usual carer is fantastic and deserves a big mention.
We have not been with Universal Care Services for long but up to now we are quite satisfied with the service we receive.
My carers are thoughtful and helpful at all times.
The management though is poor with apparent high staff turn-over and appointment times frequently varied without notice.
We have had particular problems with the company unable to adjust visit times to suit hospital appointments resulting in either missed appointments or care visits.
I had heard a lot of stories about this company. Some good, some bad, and wasn't sure what to believe, but we have been using Universal Care Services for a few months now and I must say we are so glad we did. Amazing Carers and very helpful staff. They always go above and beyond to ensure my Step Mother is comfortable and it has taken so much pressure off my Father as he isn't in the best of health either. Universal Care are very accommodating as we have a lot of family engagements and have to change our calls last minute. They always ensure that this is possible. Very polite and well-mannered office staff and the Carers could not make my Step Mother and my Father feel more at ease, they are always telling us how friendly and kind their carers are and how much they look forward to their visits. Myself and our family can't thank Universal Care Services enough for all they do, without them my Step Mother would be in a home, not our family home. Thank you for keeping our family together.
This severely impacted on my quality of life. I was almost relieved that another care company has been found and taken me on as a "time critical" client. I am sorry that I will lose contact with some very nice and capable carers, and, supervisors who were almost like friends over the last 4 1/2 years. Thankfully I have the ability to move on and the stress caused in the last few weeks will soon be a distant memory.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2020- Caring Good
- Effective Good
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Universal Care Services - Hinckley.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Universal Care Services - Hinckley.
Meet the Team (4)
Kate has worked in social care for over 28 years now and she always puts the care professionals and the service users at the heart of everything. Kate believes that Care professionals are the true Gems of Care.
Lorraine works as a recruiter at Hinckley Universal Care Services.
She has worked here for 2 years and thoroughly enjoys her job. Lorraine believes that we have some of the most wonderful carers.
She is a mum of two and also has a little dog Dylan who is her youngest baby!
If Lorraine's not at work she will be away somewhere hot!
She loves going on holiday and seeing different places and history.
Sian is the Care Co-ordinator for the Hinckley branch. She has worked in care for 7 years working in many different settings. Sian came on board as a Care Professional in March 2022 for Universal Care Services and worked her way up to care coordinator. Sian Is proud to be a part of such an amazing company, working alongside the best care professionals we have.
Suzanne has worked for Universal Care services since the start of 2023.
Frequently Asked Questions about Universal Care Services - Hinckley
How many Carers does Universal Care Services - Hinckley employ?
Universal Care Services - Hinckley employs 110 carers.
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