Bluebird Care York

8 Devonshire Court, Green Lane Trading Estate, Clifton Moor, York YO30 5PQ
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8.6 57 Reviews
  • Bluebird Care York, York
At Bluebird Care York, they believe that care matters and they are committed to providing the highest quality, premium home care to ensure that their customers can remain in their own homes.

The word premium stems from many meanings, whether it be a high-end service or something of superior quality, which is exactly what they offer at Bluebird Care York. Their carers go above and beyond for their customers, offering more than just care, they offer friendship, loyalty, and companionship, which is more than just your average help. Bluebird Care York treat their customers like VIPs, they deserve high-end treatment and care, which is what they offer at Bluebird Care York.

Bluebird Care York work alongside families and individuals to tailor their services to help their customers stay in control of their own care for as long as they can. Delivering the best premium homecare is their passion, and they strive to achieve this every day.

Bluebird Care York covers:

- York City Council area
- Clifton Moor
- Acomb
- Rawcliffe
- Skelton
- Dunnington
- Strensall
- Wigginton
- Haxby
- Holgate
- Fulford
- Copmanthorpe
- Osbaldwick
- Woodthorpe
- Huntington
- Bishopthorpe
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Bluebird Care York Reviews (57)

8.6

Bluebird Care York has a Review Score of 8.6 (8.556) out of 10, based on 3 reviews in the last 2 years.
Over all time Bluebird Care York has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care York
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Total of 57, showing 1-20
Review from Judith H (Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be very happy with the services and the support I get.
The carers are very kind and helpful.
Reply from Joe McKenzie, Marketing at Bluebird Care York

Hi Judith, thank you for your kind words. We are extremely happy you are still receiving great care and support from us. I will be sure to pass your comment over to our care team.
Kind regards,
Joe.

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Review from Rebecca C (Daughter of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird seems to be still having staffing problems; however, the carer is always in place for Mum.
Rota information has been very limited or not received over the last period.
Overall, very satisfied.
Reply from Joe McKenzie, Marketing at Bluebird Care York

Hi Rebecca, thank you for your positive review. I will pass your comments on to the team regarding the rotating information. We are pleased you still remain very satisfied. Kind regards.

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Review from J F (Client) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I am very satisfied with the service given by Bluebird Care York. One issue however is that new carers do not receive enough training. They seem to shadow for a few days and then sent out. I find it very stressful to have a new person who I often haven't met. I then have to explain where
everything is and to be found and my routine. It seems to be hard for the carers too. It takes a long time and by the end, I feel tired and quite stressed. I do also feel sorry for the carriers, I would also like a schedule of carers which we used to get and any altered times. As I am an insulin-dependent diabetic who needs regular medication.
Reply from Joe McKenzie, Marketing at Bluebird Care York

Thank you very much for your review. We will take your feedback onboard and discuss this with the wider team in order to implement improvements!

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Review from Josephine W (Daughter of Client) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Bluebird Care has been absolutely brilliant.
Reply from Jacob Sloan, Marketing Manager at Bluebird Care York

Hi Josephine, we're so pleased that we were able to support you and your family! Thank you for this kind review.

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Review from Catherine L (Daughter of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been looking after my mum for over a year, and I have been very impressed with their support. They have gone the extra mile to ensure Mum has been looked after. They have provided good communication with the rest of the family.
Reply from Yvonne Oxendale, Care Manager at Bluebird Care York

Catherine, thank you so much for your positive review. I will be sure to pass this on to the staff who cared for Mum.

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Review from A W (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is like a young sister. Can talk to her about anything.
Reply from John Hollins, Owner at Bluebird Care York

Thank you for completing the review. We are very happy that you are happy with our service.

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Review from L T (Client) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was diagnosed with Motor neurone disease more than seven years ago. After four years, Bluebird was called in to help as she could no longer support her body weight even with a walking frame. She is now housebound and almost bed-bound. Her carers come four times a day (in tows) for the hoist.
They are always helpful, know their job and are discreet. Recently they took over the administration of her medication. I could not have survived as a 24hour carer without them, and I would have no hesitation in recommending the company to others.
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Review from Mark D (Son of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service has been fantastic and a great help to me and my brother.
It's good to know that Mother is being looked after.
Staff are excellent.
Reply from Yvonne Oxendale, Care Manager at Bluebird Care York

Thank you so much for your kind review; it's lovely to be able to pass on how much the care staff are thought of by our customers and family.

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Review from A E (Client) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from John Hollins, Owner at Bluebird Care York

Thank you so much for your review. We are glad you are happy with our service.

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Review from J S (Client) assisted by family/friend published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely to see a friendly face and have a conversation. A clean home especially in these uncertain times.
Reply from John Hollins, Owner at Bluebird Care York

Thank you so much for your review. We are glad to hear you are happy with our service.

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Review from B D (Son of Client) assisted by family/friend published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are glad to see the same faces over and over because mum now feels she knows them. When masks are no longer needed it will be better because she has difficulty hearing at the best of times. Really pleased we found you and will need more hours in the future.
Reply from John Hollins, Owner at Bluebird Care York

Thank you so much for your lovely review. We are so glad you are happy with our service and the continuity of carers.

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Review from Joyce S (Client) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the service provided by Bluebird Care. I get on with all the carers that come and look forward to seeing them.
Reply from John Hollins, Owner at Bluebird Care York

Thank you so much for your lovely review. I am so glad you are happy with our service.

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Review from Victoria D (Daughter of Client) published on 23 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the best care company in York. The carers really do care and go the extra mile in forming great relationships with clients and clients' families. My dad has complex needs and had been let down previously by 2 very bad care companies. What a relief and a difference to get Bluebird. From the beginning
of their care, there have been great improvements in my dad's quality of living. He is cared for to a very high standard but with a nurturing gentle approach. I often hear him laughing and joking with the carers and he happily looks forward to their calls. Even on dad's off days, they seem able to jolly him along lifting his mood. Dad is always clean and well-fed with all his needs met. As family members, we can rest easy knowing that he is in safe hands. Bluebird's communication is excellent so we feel involved and kept up to date about things. A great company with wonderful staff and management we feel lucky to have them for dad's care.
Reply from John Hollins, Owner at Bluebird Care York

Thank you so much for your lovely review. We are so happy you are all able to relax knowing Dad is well cared for. It is always a pleasure to pass on to our staff positive comments like yours as it means a lot to them. Thank you again.

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Review from J W (Client) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When the carers arrive they are always very friendly. They will ask me how I am. They will ask me what I would like. The carer will make me something to eat and drink. They wash up any pots. The carer will ask if there is anything else I can do, for example making the bed, opening and closing the curtains,
hoovering and washing floors.
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Review from Annette G (Daughter of Client) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been very down up to the point of changing to Bluebird Care. We are extremely grateful to the carers for making a positive difference to Dad's health and emotional well-being. He is so much better, happier and more talkative than he has been in such a long time. He struggles with anxiety at
times and the carers are managing this really well which is helping us positively as a family. It's just wonderful and we cannot thank you enough knowing our Dad's in safe hands whilst we are at work. The assessment was so personalised and caring we knew this was the right choice. Thank you.
Reply from John Hollins, Owner at Bluebird Care York

Thank you so much Annette for the lovely review. Your dad is a joy to care for. We are so pleased we have made such a big difference to him and you as a family. It is our pleasure to care for your dad.

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Review from D M (Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the staff that come in and see to my needs. They are all polite and do what they are supposed to do.
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Review from P M (Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very reassured knowing that I can rely on Bluebird's adaptability, so I know that whatever happens I shall always be supported.
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Review from J R (Wife of Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are most grateful for all the help my husband and myself receive from Bluebird. They are kind and efficient, thorough and versatile. They are always bright and cheerful and very sociable. He does not get many visitors. His male contemporaries are few - at 90 many have departed this life. The Bluebirds
more than make up for the lack of friends to visit him.
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Review from P B (Client) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all brilliant.
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Review from E G (Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Blue Bird is an extension of the family.
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Current Review Score: 8.6 (8.556)

Overview of Review Score

The Review Score of 8.6 (8.556) out of 10 for Bluebird Care York is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Bluebird Care York is calculated as follows: ( (10 Excellents x 5) + (8 Goods x 4) ) ÷ 18 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care York is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Laura

Laura Ogley

Job Title: Registered Manager Joined: 2022

Laura is a Registered Manager here at Bluebird Care York. Her role involves overseeing the care provided and making sure her customers are provided with Premium Home Care.

Frequently Asked Questions about Bluebird Care York

What Type of Services does Bluebird Care York offer?

Bluebird Care York offers Home Care.

How many Carers does Bluebird Care York employ?

Bluebird Care York employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care York to verify any information. View our terms and conditions. Bluebird Care York has an Enhanced Service - more info.