Independent People Homecare- Live-in Care

224 Moulsham Street, Chelmsford CM2 0LR
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9.9 18 Reviews
  • Independent People Homecare- Live-in Care, Chelmsford
Independent People Home Care is a leading live-in care provider, offering private, fully managed home care services across England. People with a range of care needs can remain in the comfort of their own homes, supported by highly trained, compassionate carers.

Why Choose Independent People Home Care?
- Specialist Live-in Care Provider – Fully managed 24/7 care for complete peace of mind.
- Bespoke Care Plans – Every live-in care package is tailored to individual needs.
- Highly Trained Carers – All carers are DBS checked, directly employed, and rigorously trained.
- Complex Care Expertise – Support for dementia, Parkinson’s, stroke recovery, mobility issues, and more.
- Strict Recruitment Standards – Only the best carers pass a comprehensive selection process.
- Regular Care Inspections – Unannounced spot checks ensure the highest standards.
- Reliable 24-Hour Care – Continuity of care, ensuring customers are never left without support.
- Local Care Management – A dedicated care manager for personalised support.
- CQC Regulated Live-in Care – Regularly inspected by the Care Quality Commission (CQC).

A Trusted Home Care Provider
Established over 10 years ago by NHS clinicians, the company was founded to deliver higher-quality live-in care. Care should always focus on independence, dignity, and choice, ensuring customers stay in control of their lives.

Live-in care services are available across London, Surrey, Essex, Norfolk, Suffolk, Cambridgeshire, Coventry, the Midlands, and beyond.
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Care Provided by Independent People Homecare- Live-in Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1095 – £1695

These prices are only a guideline, please contact Independent People Homecare- Live-in Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Independent People Homecare Ltd

Person in Charge

  • Kerry Bradley (Registered Manager)

Independent People Homecare- Live-in Care Reviews (18)

9.9

Independent People Homecare- Live-in Care has a Review Score of 9.9 (9.913) out of 10, based on 18 reviews in the last 2 years.
Over all time Independent People Homecare- Live-in Care has 18 reviews.

Overall Experience
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Reviewer Connection to Independent People Homecare- Live-in Care
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Total of 18, showing 1-18
Review from T H (Son of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional service and high quality agency from what i have seen. We use them to cover gaps in private live in care rota for my father. Very responsive and clear communication. They are quite expensive but can react very quickly and have good carers from our experience.
Reply from Sean, Manager at Independent People Homecare- Live-in Care
Thank you very much for your kind review. We're delighted to hear that our team has been able to support your father's care needs and that you've found our communication and responsiveness helpful. We…read more
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Review from K C (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been thrilled with the home care provided to my Mum and her partner. From the first contact, to the assessment, to the matching process and then to the introduction of the carer. When I visited my Mum and her partner yesterday, I could instantly tell that they felt comfortable and supported
by their carer. Their carer is quiet, unassuming, friendly, attentive and very kind! She is going above and beyond in caring for my family, and yet encouraging their independence. Thank you to you all
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you for taking the time to provide us with such a heartfelt, positive review. I will share this with the rest of the team and the carer - Thank you again.
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Review from Alison F (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent People Homecare have provided live-in care to a family member for a number of years. We have received great service from the management and administrative team, and the care staff have been well-trained, respectful and considerate at all times. I would highly recommend the service to anyone
who is considering live-in care.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you for taking the time to provide such a heartfelt review. I will share this with the team who I know will really appreciate it. Many thanks again
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Review from Sue B (Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy and the carer has become part of the family. Care is excellent & very thorough in all that is done. The carer is happy to cook and help us with all activities, so we feel very lucky to have the help.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you, we really appreciate you spending the time to provide us with such a kind review. I will pass this on to the team. Thank you again.
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Review from I C (Son of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely grateful for the care, commitment and professionalism of Mum's carer, who has been with her now for 5 months. Mum's dementia is progressing week by week - at times rapidly - but the carer has adapted brilliantly to every change in Mum's behaviours and capabilities. It is incredibly
reassuring to me to know that Mum is so well looked after every day, and it takes a big weight off my shoulders.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you so much for providing a review on the service you have received from IP Homecare, we will share this with the rest of the team. Many Thanks
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Review from Nina C (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review may not do the service the justice it deserves, but I shall try. We are only a few days in with my mums live in carer and I can already 'take a breath' Mum was bed blocking the local hospital whilst waiting for a rehab facility, but wanting desperately to come home after nearly 4 weeks in
hospital. These wishes were granted when a plan was put in place for the carer to move In With her for 2 weeks. As I say we are only a few days in but already a lovely relationship has been built between the carer and my mum, and the contact with the organisers of this has been amazing. Caring for a loved one is a combination of sheer pride and exhaustion- with these few weeks we know that mum is going to be happy and safe in her own home- THANK YOU
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you Nina, we cannot thank you enough for taking the time to provide us with such a valuable review. We will share this with the rest of the team.
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Review from Kathryn B (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't ask for a higher standard of care to be given to mum over the last few years. Despite being in the late stages of Alzheimer's disease, unable to communicate, bedbound and blind, she is treated with such tenderness and dignity which has allowed me to step back and become a daughter once more.
The
carers are well trained and compassionate, nothing is too much trouble, they respect her home and make her as comfortable as possible.
Should any problems arise, they are taken seriously and dealt with immediately, which is reassuring. I would highly recommend Independent People Home-Care to anyone seeking live-in care for themselves or a loved one.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you Kathryn, we really appreciate you taking the time to provide us with a review on the care for your Mother, we will share this with our teams,. thank you again
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Review from D L (Son of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We organised live in care for our Mum who has vascular dementia. Her main carer is our Dad who has cared for her for many years with very few breaks.
We had an excellent experience with the Care team and Coordinator/s who got to understand our Mum's needs and plan for Dad's respite break. They professionally
matched the most suitable carer and through much planning for the 'live in' care week everything went very smoothly. We can't thank the team and carer enough for enabling the care package we planned.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you for taking the time to provide us with a review, we cant thank you enough and we are so pleased to hear that your Dad enjoyed his break. we hope to see you again soon
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Review from Gabriella H (Independent Advocate Deputyship) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent customer service and any issues that have arisen have been dealt with straight away and all care staff are excellent and have enriched my clients life and provide a high standard of care the carer has settled very well as I use a combination of privately employed and care agency and the care
agency spent time to ensure we had the right carer for my client and had experience with Cerebral Palsy and they support my client in all her activities and my client is very happy with all the staff that we have had from agency. Would highly recommend to anyone that is looking for live in care.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you Gabriella, we really appreciate you taking the time to provide us with such a valuable review. We will share this with our team - Thank you again - Lisa
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Review from L T (Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two carers who came on holiday with us were great. Knowledgeable, friendly and hard working. They did everything we needed. They had peg experience and hoist experience. Would use this company again.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you so much for taking to provide us with such a heartfelt review. We will share this with the team and looking forward to seeing you again soon
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Review from Bethany Y (Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent People is a fantastic provider focused on the quality of support rather than expansion. I feel like an equal partner in my care. With Independent People, I have been able to build a reliable team of professional carers who are really committed to giving their best. It has been my best care
situation for many years.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
We can't thank you enough for such a heartfelt review, I will share this with the rest of the team, who I know will be very grateful! Thank you!
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Review from Bridget I (Friend of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My good friend was cared for by live in carers from IP Homecare for the last 6 years of her life. The care they provided enabled her to remain in her own home, which she' loved with all its familiarity, despite advanced dementia. It took a few goes to find the right carers but the IPH staff were always
responsive to my feedback and live in carers with the right skills set and approach to fit my friends needs were found. The carers we eventually had in place over the last 5 years, were well trained and knowledgeable and provided excellent, professional, personalised care. I know they made my friend feel cared for and even loved by them. Record keeping was detailed and daily. The office staff remained in regular close contact with the carer and myself, checking in with me by phone to ask if I had any concerns. I can't thank IPH enough for making the last few years of my friends life as good as it could be and enabling me to keep her in her own home.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you for such a heartfelt review on the care we provided. I can't tell you how much this will mean to the team. I will pass this on to them now. Many Thanks
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Review from Laura Z (Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally the standard of care has been very good, communication is always very good between me and the Care Company and making sure that I am comfortable and that I am aware should things have to be altered. I can do that. As a company Independent People understand the importance of finding the right
carer For the right client which I appreciate.
Reply from Lisa Green, Sales and Marketing Lead at Independent People Homecare- Live-in Care
Thank you so much for taking the time to provide us with a review. We are really pleased you are pleased with the service we provide and will share your views with the team.
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Review from B S (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company have been very quick and efficient in finding the right carer for my mum.
The carer is excellent and my mum loves her. My mum was hardly eating when we brought her home from the care home but the carer persevered and also thought of the idea of putting the protein powder prescribed by the
doctor into her tea because she had refused it when it was just mixed with milk. Since then my mum has grown stronger and even got some of her appetite back.
The carer encourages my mum to do her exercises and also spends a lot of time chatting to my mum.
Reply from Sean, Manager at Independent People Homecare- Live-in Care
Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear how well your mum is doing and that her carer has made such a positive difference. We're so pleased we were…read more
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Review from M P (Daughter of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the arrangement. The carer has settled in well.
Seen a big improvement in mum after only 1 week. Hoping to be able to enjoy the outside in her wheelchair now weather has improved. Thank you
Reply from Sean, Manager at Independent People Homecare- Live-in Care
Thank you so much for your kind words. We're so pleased to hear that the carer has settled in well and that your mum is already showing such a positive improvement. It's lovely to know she may be able…read more
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Review from G S (Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received support from the Independant People since July 2024
My situation is very complex, but the staff have learnt how to manage my needs
They are kind and considerate at all times
They allow me to make choice and take risk
I have two support workers and they are both very different but
they adapt to what I'm doing on a day-to-day basis
I would recommend the Independant People for anyone to receive Support
When I contact the office to speak to the managers, they are all also amenable and support me
Reply from Sean, Manager at Independent People Homecare- Live-in Care
Thank you for taking the time to share your experience with Independent People Homecare - Live-in Care. We're truly grateful for your kind words and are so pleased to hear that our team has been able…read more
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Review from Claire S (Daughter of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very good experience with the live-in carer who supported our mother on her discharge from hospital. Mum had been away from home for three months so coming back was a big adjustment and she was understandably anxious about how it would all go. However the Manager provided a reassuring presence
and helped Mum feel more secure. The Manager dealt calmly with the couple of emergency situations when paramedics had to be called. Mum describes her as 'very reliable and efficient, friendly and sensible' as well as a good cook! We were all sorry to see her go but are looking forward to having her help out again soon.
Reply from Sean, Manager at Independent People Homecare- Live-in Care
Thank you so much for your kind words. We're truly pleased to hear that your mum had a positive experience with her live-in carer and that our Manager was able to provide the reassurance and calm…read more
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Review from A C (Friend of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am acting for my client and have to say what a pleasure it was to deal with your company. I personally spoke to the Sales and Marketing Lead, she was very easy to talk to and extremely helpful. Her responses to my emails were very quick and efficient. She is, without a doubt, an asset to your company.
I
also had the pleasure of meeting another lady who is, again, an asset to your company.
Reply from Sean, Manager at Independent People Homecare- Live-in Care
Thank you so much for your lovely feedback. We're delighted to hear that you had such a positive experience when dealing with our team. We're very proud of the care and professionalism they bring to…read more
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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Independent People Homecare- Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Independent People Homecare- Live-in Care is calculated as follows: ( (94 Excellents x 5) + (9 Goods x 4) ) ÷ 103 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent People Homecare- Live-in Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (7)

Lisa

Lisa Green

Job Title: Customer Care Manager Joined: 2025

Lisa joined us in March 2025 and has a wealth of experience dealing with the care needs of others. If you are looking for care contact Lisa today.

Bonnie

Bonnie Wilson

Job Title: Field Care Supervisor Joined: 2020

Bonnie joined our team in 2020 and is a valuable part of our team.

Rhona

Rhona McCarthy

Job Title: Training Officer / Field Care Supervisor Joined: 2024

Rhona joined us in 2024 brings with her a wealth of training and care experience and is a valuable member of our team

Jade

Jade Spall

Job Title: Live-in Care Manager Joined: 2018

Jade has been a valuable member of our team since 2018 and has a wealth of valuable experience within the care sector

Kerry

Kerry Bradley

Job Title: Registered Manager Joined: 2015

Meet Kerry, our registered Manager who joined us in 2015, has a wealth of valuable experience within the care sector.

Sean

Sean Bailey

Job Title: Accounts Manager Joined: 2014

Sean joined the team in 2014 and has a wealth of experience working within the care sector

Paul

Paul Austin

Job Title: Director Joined: 2014

Hello, I’m Paul Austin, a Chartered Physiotherapist (MCSP, SRP) and founder of IP Homecare, drawing on NHS and social care leadership to deliver physiotherapy led live in care. Since 2014 I’ve steered our team to help clients stay safely and independently in their own homes, giving families complete peace of mind.

Frequently Asked Questions about Independent People Homecare- Live-in Care

What Type of Services does Independent People Homecare- Live-in Care offer?

Independent People Homecare- Live-in Care offers Home Care.

How many Carers does Independent People Homecare- Live-in Care employ?

Independent People Homecare- Live-in Care employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent People Homecare- Live-in Care to verify any information. View our terms and conditions. Independent People Homecare- Live-in Care has an Enhanced Service - more info.