Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

I am very happy with the service my Nan has received from the staff that visit. They visit 4 times daily to administer medication and provide personal care, nothing is too much trouble she loves their chats about family and things she has done in her past they are all very gentle and lovely to her which is very reassuring. I must also say I am very happy with the office staff and on-call as they are always available for any issues that arise and very accommodating to situations we may have. Top service from lovely genuine people keep up the excellent work and service you provide.

Carers are respectful and very caring see to my needs nothing is to much trouble wash and dress me shave me cream on legs and back take back to lounge help to walk back to chair as i don't have much mobility

I am very pleased to say being with Agincare , ive been with Agincare for over 12 months. Now I am pleased , is that what they do for me that make me feel comfortable, have a chat with me. Do everything this is asked of me. So we're very, very happy with them.

My Mum receives 2 calls a day. Morning to help with personal care, food preparation (breakfast and sandwich for later in the day), medication and ensuring areas are clean and tidy. I had an evening call to administer medication and prepare drinks and tidy dishes.. Throughout the calls, the carers are kind, considerate, and respectful and chat with Mum about what she has been doing. There is good communication between carers and family, and the office team are easy to contact and responds appropriately when necessary. The support provided by the care team is a valuable part of Mum's daily routine.

Attentive and friendly staff. Visit 4 times daily, always when expected. Father is the client he is happy with the service provided and is comfortable with the carers in attendance. More than happy with our choice of service provider.

All of the carers that call to deal with my dad are professional, friendly and eager to help. The management team are very easy to access and deal with. Special thanks to them.

Amazing care the carer looked after Dad so kindly until he passed away and he now looks after Mum fits in like one of our family we are so lucky to have peace of mind with Mum from this wonderful team. Thanks always.

My father has received 4 calls a day from morning to bedtime for a number of years. His carer provides him with excellent service undertaking his personal care, food preparation and numerous medications etc. He's always on time, approachable and very knowledgeable, nothing is too much trouble. The care my father receives is excellent as he can be quite demanding due to his dementia. Having such a good carer allows me to have peace of mind knowing his needs are being met.

Carers from Agincare visit my mother 4 times a day at home. Mum has dementia and mobility problems. The carers are so good with her. They understand her condition and have a lot of patience with her. I have been on holiday recently and they went above and beyond by taking her for little walks which she really enjoyed.

I disagree with having to give twenty-four hours' notice to cancel a visit, especially when it is a fall on the same day as the visit.

The carers are punctual and responsive to any questions and queries that are asked. Management are also very approachable and friendly with any queries asked.

The management are quick to act on any changes relating to the care and to pass on to their staff any instructions given by medical professionals.

My husband had a stroke which unfortunately left him with right-side weakness, no speech hardly and he has to be prompted to do certain things. Agincare carers looked after him while I had respite! They were fantastic! He was so contented and well-fed! I have and will be having Agincare again whilst I have a break, I can go away and don’t have to worry about him. Easy to contact and always very happy to help with any questions or concerns I had.

I prefer to have the same two carers as I know them and they know my routine. I don't like having new people all the time.

We are very happy with the care given. Very happy with the office staff.

In our respect, I think that all these criteria have been met. The carers are aware that this is our home and we are aware that they are giving care with compassion. We look forward to their arrival, polite greetings all round, and comfortable chats. They are a credit to Agincare.

My experience with Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has been overall good, as below. I have thoroughly enjoyed meeting a variety of colours, nationalities and backgrounds Everyone has been very kind and helpful. I have only one complaint - timing anytime from 9:15 to 10:30. Fortunately I am homebound so it is only when I want to go to church that it matters.