These prices are only a guideline, please contact Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) to find out the exact price for your requirements.
Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has a Review Score of 9.5 (9.529) out of 10, based on 15 reviews in the last 2 years.
Over all time Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has 15 reviews.
4.0 out of 5
Many thanks for leaving a review. I will pass your kind words back to your care workers. Thank you for choosing and staying with Agincare.
5.0 out of 5
Thank you so much for taking the time to give us such a lovely review. Your mum is a delightful lady to care for, she has a great rapport with all her regular care workers. We really appreciate such high praise.
5.0 out of 5
Thank you for your lovely words. Our Care Professionals work hard to provide the best quality of care to our clients. We will pass on your kind message. We are so sorry for the subsequent loss of GB he was such a lovely client to visit.
5.0 out of 5
Many thanks for taking time out to review our services that we provide to your dad. We are very grateful for such a high recommendation.
5.0 out of 5
Many thanks for your kind words and taking time to leave such positive feedback. The care worker has been with Agincare for many years, and we always get lovely comments about his care.
5.0 out of 5
We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.
5.0 out of 5
Many thanks for taking time to complete this review. Your mother is an absolute delight to care for, the care workers enjoy going into her calls and their notes always relay the lovely conversations they have had with her. At Agincare we ensure that all our staff are trained to understand each service user's individual needs to ensure good quality of care. Thanks again for such kind words.
4.0 out of 5
Many thanks for taking time to review our services. With regards to the period of notice that needs to be given to cancel a call, this is dictated by our contractual obligations with Adult Social Care. This ensures continuity of care and safe staffing levels for all care companies. We will let our staff know of your kind words.
4.0 out of 5
Many thanks for your kind words. We ensure that all our staff are aware of your son's needs, so that he feels confident and safe with the care that he receives. I will pass on your comments to our team.
4.0 out of 5
Thank you so much for taking the time to provide a review. It is very much appreciated. It's an absolute privilege to provide support to your mum who is wonderful. I will share your feedback with the team and with your mum's carers personally as I know they love supporting her. Thank you.
5.0 out of 5
Thank you for taking the time to review our services. It is good to know that your husband feels safe and well looked after whilst you take your well-earned respite. We look forward to continuing with care and thank you for pre-booking your next breaks with us.
4.0 out of 5
We try to keep the same staff on the same runs as much as possible, however, we also have to cover holidays and sickness which may mean other staff being sent to these clients. However, we do ensure that these staff have previously visited these clients and know their routine.
This time of year traffic does seem to increase and unfortunately, this does impact visit times. Staff do keep the clients informed if they are running particularly late.
5.0 out of 5
Many thanks for your kind words. Apologies for the late reply but we really appreciate your feedback.
4.0 out of 5
Apologies for the late response but many thanks for your kind words. We really appreciate your feedback on our service.
4.0 out of 5
Many thanks for your kind words. Apologies for the late reply, but we really appreciate your feedback. I hope we have now resolved the issue over the timings of your call.
The Review Score of 9.5 (9.529) out of 10 for Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Tanya became Registered Manager of the Newcastle-under-Lyme branch in August 2022. Tanya joined the branch in September 2020 as Administration Coordinator, then progressed to Interim Manager in February 2022 and has been working in care for a total of 5 years.
Tanya has worked in various roles throughout her career and began working in care during lockdown, where she worked as a support worker for adults with learning difficulties. An interest in working in care was sparked with her father, who had dementia, lived with her for 5 years along with the support of care workers and therefore had first-hand experience of domiciliary care.
Tanya has recently completed and become a Mental Health First Aider, studying with MHFA England and is currently studying an Apprenticeship Level 5 Diploma in Leadership and Management in Adult Care.
Outside of work, Tanya loves to go to the theatre, go out for meals, visit the cinema and an occasional visit to the gym! Tanya lives in a very close-knit village and originally moved to run the local pub and fell in love with the place and people so decided to set up a home in Silverdale.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has an Enhanced Service - more info.
