Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

I am extremely pleased with the care and support provided by the home care team. The carers are compassionate and always treat my Mum with respect. They are reliable, professional and always take the time to ensure that all of Mum's needs are met even when this has meant going beyond the time allocated to Mum. Communication has been excellent and the staff are always friendly and willing to go the extra mile. It has been reassuring to know that she is in safe hands and their dedication has made a real difference and given us peace of mind. I would recommend this home care service provider to anyone looking for care for an elderly family member.

The carers are kind and gentle. They are also very patient with her when she gets frustrated. They are on time and make sure she is comfortable. They always ask if she needs anything else and needs help in any way.

After a series of falls Agincare have stepped in to help care for my mum. She's never had care previously and at times has found it difficult to accept help. The Agincare staff have handled this sensitively using their expertise to develop a good relationship with mum to make her feel comfortable. Any small issues I had with timings have been resolved quickly with no fuss. Agincare have done their best to provide continuity of staff to give mum reassurance of who is coming through the door. Mum lives with dad who is deaf and has short term memory problems and the staff have also made great efforts to forge a friendship with him too and never mind making him a cup of tea or piece of toast alongside mums. Of this I'm really appreciative. Staff have called me if they have any concerns and I appreciate this too. Caring is a tough job done best by those who truly care and my experience so far is that Agincare really do.

Been with Agincare since mid December after having to move from another company and my mum has been very happy with the care she's receiving. I'm her primary carer but the Agincare care calls just do the personal care parts I as her son can't do. They're very good at giving her a wash in a morning and dressing her, especially helped a lot in helping the dried skin on her feet and legs. She's always nicely clean and clothed well with the kitchen being left tidy afterwards. For her evening call, she's always changed into her night wear, skin prepared with a towel and then has moisturizer applied for her psoriasis which can be quite bad but since Agincare has took over it looks much better now. The carers she has are very attentive, have a good caring nature and are very friendly and talkative. A couple of her regular carers have gone above and beyond to help too when issues have arisen. Very happy with Agincare and would definitely recommend.

I am very happy with the service my Nan has received from the staff that visit. They visit 4 times daily to administer medication and provide personal care, nothing is too much trouble she loves their chats about family and things she has done in her past they are all very gentle and lovely to her which is very reassuring. I must also say I am very happy with the office staff and on-call as they are always available for any issues that arise and very accommodating to situations we may have. Top service from lovely genuine people keep up the excellent work and service you provide.

Carers are respectful and very caring see to my needs nothing is to much trouble wash and dress me shave me cream on legs and back take back to lounge help to walk back to chair as i don't have much mobility

I am very pleased to say being with Agincare , ive been with Agincare for over 12 months. Now I am pleased , is that what they do for me that make me feel comfortable, have a chat with me. Do everything this is asked of me. So we're very, very happy with them.

My Mum receives 2 calls a day. Morning to help with personal care, food preparation (breakfast and sandwich for later in the day), medication and ensuring areas are clean and tidy. I had an evening call to administer medication and prepare drinks and tidy dishes.. Throughout the calls, the carers are kind, considerate, and respectful and chat with Mum about what she has been doing. There is good communication between carers and family, and the office team are easy to contact and responds appropriately when necessary. The support provided by the care team is a valuable part of Mum's daily routine.

Attentive and friendly staff. Visit 4 times daily, always when expected. Father is the client he is happy with the service provided and is comfortable with the carers in attendance. More than happy with our choice of service provider.

All of the carers that call to deal with my dad are professional, friendly and eager to help. The management team are very easy to access and deal with. Special thanks to them.

Amazing care the carer looked after Dad so kindly until he passed away and he now looks after Mum fits in like one of our family we are so lucky to have peace of mind with Mum from this wonderful team. Thanks always.

My father has received 4 calls a day from morning to bedtime for a number of years. His carer provides him with excellent service undertaking his personal care, food preparation and numerous medications etc. He's always on time, approachable and very knowledgeable, nothing is too much trouble. The care my father receives is excellent as he can be quite demanding due to his dementia. Having such a good carer allows me to have peace of mind knowing his needs are being met.

Carers from Agincare visit my mother 4 times a day at home. Mum has dementia and mobility problems. The carers are so good with her. They understand her condition and have a lot of patience with her. I have been on holiday recently and they went above and beyond by taking her for little walks which she really enjoyed.

I disagree with having to give twenty-four hours' notice to cancel a visit, especially when it is a fall on the same day as the visit.

The carers are punctual and responsive to any questions and queries that are asked. Management are also very approachable and friendly with any queries asked.

The management are quick to act on any changes relating to the care and to pass on to their staff any instructions given by medical professionals.

My husband had a stroke which unfortunately left him with right-side weakness, no speech hardly and he has to be prompted to do certain things. Agincare carers looked after him while I had respite! They were fantastic! He was so contented and well-fed! I have and will be having Agincare again whilst I have a break, I can go away and don’t have to worry about him. Easy to contact and always very happy to help with any questions or concerns I had.

I prefer to have the same two carers as I know them and they know my routine. I don't like having new people all the time.

We are very happy with the care given. Very happy with the office staff.

In our respect, I think that all these criteria have been met. The carers are aware that this is our home and we are aware that they are giving care with compassion. We look forward to their arrival, polite greetings all round, and comfortable chats. They are a credit to Agincare.