Care at Home Services (Hailsham)

Highly recommend Care at Home their carers are friendly and attentive and always willing to do whatever is needed and often go the extra mile. The only negative is the carers change often and they are not always able to accommodate ad hoc requirements such as an additional visit when needed. Overall though the service is excellent.

Mum was allocated Care at Home by Adult Social Services which was a reassuring endorsement for myself and my brothers. The care Mum receives is great. The carers are polite, kind and cheerful. The agency have done their very best to for carers with Mum's requirements. They are always at the end of the phone, they deal with everything with courtesy and understanding. At the time of writing, Mum has a team of carers who fit the brief completely, this is a positive response from the agency, and is very important as this attention to detail reduces stress and upset for everyone. The agency is great, my brother and I have every confidence in the team that works hard to support Mum and it means that Mum can stay at home which is very important for her. We have no hesitation in recommending the Care at Home team to anyone requiring support for an elderly relative.

Very pleased with the care provided. All staff are now used to his moods and know how to deal with him. It's nice to see a member of the management taking an interest in how things are going. We have no complaints. Thank you.

Most staff polite, friendly and helpful. Sometimes an issue with language barrier, but quickly overcome. Would prefer the same team of about eight carers, rather than new carers all the time. Overall consistency with the same few carers would make care less embarrassing, or smoother. Overall polite and approachable. 9/10.

I have been using Care at Homes services for over 4 months now and I am completely satisfied with the service they have provided for my mother who has Alzheimer's. They have thus far delivered excellent care and assistance with daily activities such as bathing, toileting, dressing, eating, and taking meds. All the carers have been professional, friendly, respectful, and attentive to my mother’s needs and preferences. They also communicate well with me and keep me updated on my mother’s condition and progress. I appreciate their flexibility and reliability, as they are able to accommodate any changes in my schedule or care plan that may arise. I would highly recommend Care at Home to anyone looking for quality care for their loved ones. They have truly been a blessing for me and my mother.

In summary, a terribly managed company with a take it or leave it attitude when it comes to timings, avoid at all costs.

They were very quick in having a meeting with myself and my aunty and a care plan was put in place, after a few months I had realised my aunty's needs became much greater so rang the Care at Home office and spoke to a lady who was most helpful and took time to talk things through with me and set up a better care plan as my aunty can't wash, dress, get anything to eat, she depends on the carers. Since she became the manager of the branch, she has always kept me up to date with things and if my aunty doesn't attend the day centre then measures have been put in place so that she has carers coming in, without the support and help and time taking my aunty would not have been able to live at the place.

This company has delivered a poor service to my mother in constantly sending carers at totally inappropriate times, we have twice specifically requested the morning carer(s) need to arrive ideally between 7.30-9.00 but almost every day the carer turns up at 10.15 or later. Sometimes the early morning carer arrives as late as 10.50 and then the lunchtime carer arrives just after midday. The other problem has been the amount of different carers resulting in poor continuity and rapport.

On a plus note the carers themselves have in the main, been great, however because dealing with the office staff has caused so much stress I have no choice but to change providers.