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The team provides a wide range of flexible support, including personal care, medication assistance, meal preparation, domestic support, shopping, companionship and trips...
Coast Community Care is a family-run home care provider delivering high-quality, person-centred support to people across East Sussex. Established in 2012 and part of the wider Coast Care Group, the service aims to help people remain independent, safe and happy in their own homes for as long as possible.
The team provides a wide range of flexible support, including personal care, medication assistance, meal preparation, domestic support, shopping, companionship and trips out in the community. They also have experience supporting people with more complex needs, including dementia, learning disabilities and autism, with care tailored around each individual’s needs, routines and preferences.
A key part of their approach is consistency. Wherever possible, clients are supported by familiar carers, allowing trusting and comfortable relationships to develop. Coast Community Care also believes that care should never feel rushed, which is why their minimum visit length is 30 minutes. This gives carers time not only to complete essential care tasks, but also to talk, listen and provide genuine companionship.
Carers are recruited for their kindness, compassion and desire to make a difference, before receiving comprehensive training to ensure they can provide safe and professional support.
As part of Coast Care Group, Coast Community Care can offer continuity across a broad range of services, from everyday home care and companionship through to specialist dementia support, respite, live-in and end-of-life care.
Above all, Coast Community Care is focused on providing reliable, compassionate and personalised care that enables people to continue living life in the way they choose, within the comfort and familiarity of their own home.
Care Provided by Coast Care Group
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
The price(s) shown are provided by the agency. Contact Coast Care Group for full pricing details and T&Cs.
Contact Coast Care Group to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Coast Care Homes Ltd
- Private Owned
Person in charge
- William Poore (Chief Operating Officer)
Coast Care Group Reviews (26)
Coast Care Group has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Coast Care Group has 26 reviews.
I supported my nephew to set up a care package. The team were so accomodating and took time to get to know his wants and needs. I feel very reassured at the attention to detail shown. What an amazing caring bunch of people.
I supported my nephew to set up a care package. The team were so accomodating and took time to get to know his wants and needs. I feel very reassured at the attention to detail shown. What an amazing caring bunch of people.
Coast Community Care provided twice daily care morning and evening. From the initial meeting with the Dep Manager, they did everything they said they could do. The carers were professional, kind, caring, consistent, conscientious and reliable. They were also very respectful and treated my dad with...
Coast Community Care provided twice daily care morning and evening. From the initial meeting with the Dep Manager, they did everything they said they could do. The carers were professional, kind, caring, consistent, conscientious and reliable. They were also very respectful and treated my dad with dignity. The deputy manager was clear in her information and was all of the above, as well as understanding and empathic. They were also really helpful if we called the office with any question. Quite simply they have been absolutely outstanding and we have only stopped the service as my dad has had to go into a nursing home. I thoroughly recommend them.
My son has severe learning difficulties, autism and is non verbal. Since we have been having support our lives have changed for the better. The staff that work with my son are amazing and he didn’t take long to trust and build a rapport with them. At last my son has a voice through these staff...
My son has severe learning difficulties, autism and is non verbal. Since we have been having support our lives have changed for the better. The staff that work with my son are amazing and he didn’t take long to trust and build a rapport with them. At last my son has a voice through these staff members at his activity centre and college. I can go to work with the knowledge that he is in safe hands. Honestly wouldn’t know what I would do without them now!
My brother is having care from Coast Community Care. They are going above and beyond for his care needs. Well done to everyone involved and thank you for all your hard work and we really appreciate everything that you do.
My brother is having care from Coast Community Care. They are going above and beyond for his care needs. Well done to everyone involved and thank you for all your hard work and we really appreciate everything that you do.
One of our carers brought us a big pot of homemade high-cal vegetarian soup; it is delicious! And he's portioned it out to give us a reserve supply in the freezer.
This is far above...
One of our carers brought us a big pot of homemade high-cal vegetarian soup; it is delicious! And he's portioned it out to give us a reserve supply in the freezer.
This is far above and beyond any expected level of care.
Thank you so much!
Thank you so much for your kind words; we appreciate all of the feedback given.
I have found the help I am getting to regain my humble strength through my physio exercises is now beginning to work.
I have found the help I am getting to regain my humble strength through my physio exercises is now beginning to work.
My brother and I cannot fault the care our mum received from all of the carers. They were so kind, caring and passionate about the care they care in Mum's final weeks....
My brother and I cannot fault the care our mum received from all of the carers. They were so kind, caring and passionate about the care they care in Mum's final weeks.
Thank you.
Thank you for your kind words, we will make sure these are passed on to all of the team.
I have been very happy with the service received. They come in each morning, shower me and cook my breakfast and sometimes help out with some odd jobs.
I have been very happy with the service received. They come in each morning, shower me and cook my breakfast and sometimes help out with some odd jobs.
I want to say my mother is the best she has ever been with regards to the care of my sister. My mum is 95 and has always worried about my sister but now for the first time in two years she is feeling settled and my sister is sounding calm and is really enjoying her carers. She is not feeling...
I want to say my mother is the best she has ever been with regards to the care of my sister. My mum is 95 and has always worried about my sister but now for the first time in two years she is feeling settled and my sister is sounding calm and is really enjoying her carers. She is not feeling isolated anymore. Thank you, Coast.
Thank you for your kind words, we will make sure to pass these onto the staff team.
I want to say thank you to my carer, she does a wonderful job, she has been working so hard. I also want to thank the office for everything they do, I call them all the time and they are always kind like family to me. Thank you everyone.
I want to say thank you to my carer, she does a wonderful job, she has been working so hard. I also want to thank the office for everything they do, I call them all the time and they are always kind like family to me. Thank you everyone.
Thank you for your kind words, I will pass onto all of the staff.
I have had much bad luck in my life and you people have come along when I needed you most, things were really bad but they are getting better, my carer is great. Thank you.
I have had much bad luck in my life and you people have come along when I needed you most, things were really bad but they are getting better, my carer is great. Thank you.
Some of the carers are very good, others need a bit more training. The older ones are more experienced, the younger ones need telling what to do.
Some of the carers are very good, others need a bit more training. The older ones are more experienced, the younger ones need telling what to do.
Thank you for your review. We will endeavour to address the concerns you have made. One of our team will be in contact with you shortly.
We have only two visits per week but both carers are excellent. They struck up immediate rapport with our step-father in very different manners, they keep his needs paramount throughout their two or three visits, yet manage to complete all requested tasks with attention to detail. They have shown...
We have only two visits per week but both carers are excellent. They struck up immediate rapport with our step-father in very different manners, they keep his needs paramount throughout their two or three visits, yet manage to complete all requested tasks with attention to detail. They have shown flexibility, understanding and most importantly true care and respect towards their client. My sister and I feel we can rely on them completely, a real bonus!
Thank you for your kind words, we will pass on your comments to the carers involved.
My care with Coast Community Care is excellent. I would recommend them to anyone. My carer is the best. I love them all. Nothing is too much trouble.
My care with Coast Community Care is excellent. I would recommend them to anyone. My carer is the best. I love them all. Nothing is too much trouble.
My daughter can't wait for Friday to come, so she can have a fun time with her support worker.
My daughter can't wait for Friday to come, so she can have a fun time with her support worker.
As Covid has stopped all day centre and all respite, I am glad to of found an excellent company with polite staff to help bather and help look after my wife and help me around the house. So glad you exist.
As Covid has stopped all day centre and all respite, I am glad to of found an excellent company with polite staff to help bather and help look after my wife and help me around the house. So glad you exist.
Always on time. Careful to wear PPE. Very willing and helpful in all areas.
Always on time. Careful to wear PPE. Very willing and helpful in all areas.
From day one, the staff of Coast Community Care have been outstanding in the services they have provided for me. Nothing is too much trouble, and they are extremely polite, courteous and friendly. Their punctuality is exceptional, all of my needs are fully catered for. I feel very blessed to have...
From day one, the staff of Coast Community Care have been outstanding in the services they have provided for me. Nothing is too much trouble, and they are extremely polite, courteous and friendly. Their punctuality is exceptional, all of my needs are fully catered for. I feel very blessed to have such a good team and company reasonable for my care. Keep up the good work of high standards that you provide.
Thank you for your kind words, we are pleased you are happy with the service we provide at Coast Community Care.
I would like to have the same group of carers. I would like to have the same time slots for the carer visits. I don't know where I am, it is too difficult to read it every day.
I would like to have the same group of carers. I would like to have the same time slots for the carer visits. I don't know where I am, it is too difficult to read it every day.
My husband is kept clean and comfortable.
My husband is kept clean and comfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (6)
- 31 Dec 2024
Merry Christmas to all of our lovely clients and their families. The team worked hard yesterday delivering Christmas meals to clients in their own homes. We hope everyone enjoyed their...
- 12 Dec 2024
Well done to Percy Munjoma, our employee of the quarter! Percy is well and truly an asset to our wonderful team and always goes above and beyond for his clients....
- 12 Dec 2024
Merry Christmas from all at Coast Community Care!
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Coast Care Group .
Accreditations
There are no accreditations posted yet for Coast Care Group .
Meet the Team (6)

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his...
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad, who suffered from Dementia & Parkinson’s Disease. Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed. Bill currently is involved in an Operational oversight role for all the services; however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.
Bill stepped into the Chief Operating Officer role in January 2026, allowing the company to continue growing and developing, whilst maintaining our commitment to giving the highest level of care to our service users

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has a Level 5 Degree in Health & Social Care...
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has a Level 5 Degree in Health & Social Care and has a wealth of experience in care. Before joining Coast Care Homes, had been overseeing a group of small Learning Disability homes. Lindsey is passionate about person-centred care, and it’s because of this, that she has been such a good fit at Coast Care Homes. Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty.
Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes' vision for all staff joining the company. Lindsey is currently involved in an Operational oversight role for all the services; however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Tee joined Coast Care in 2020 as an Admin Assistant, taking her first steps into Management in 2023 at Coast Care Centre. With care experience since...
Tee joined Coast Care in 2020 as an Admin Assistant, taking her first steps into Management in 2023 at Coast Care Centre. With care experience since 2004, she blends commercial focus and complex care knowledge, driving success at Coast Community Care, where she has been since July 2026.

Emily joined in 2024 as a Housekeeper and quickly embraced Coast Care’s ethos of compassion. Now a Deputy Manager, she brings enthusiasm, kindness and a friendly approach to supporting service users in the community.

Saff joined in 2024 as a Care Assistant, before becoming Head of Care at one of our nursing homes. Saff joined Coast Community Care as Deputy Manager in 2026 and is hardworking, caring and very committed.

Maria started in 2024 as a Community Care Assistant, excelling through her caring nature and professionalism. Voted Employee of the Year by colleagues, she is now a Care Coordinator, developing strongly in her leadership role.
Frequently Asked Questions about Coast Care Group
How many Carers does Coast Care Group employ?
Coast Care Group employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Coast Care Group to verify any information. View our terms and conditions. Coast Care Group has an Enhanced Service -what an Enhanced Service includes.