Coast Community Care is a family-run home care provider delivering high-quality, person-centred support to people across East Sussex. Established in 2012 and part of the wider Coast Care Group, the service aims to help people remain independent, safe and happy in their own homes for as long as possible.
The team provides a wide range of flexible support, including personal care, medication assistance, meal preparation, domestic support, shopping, companionship and trips...
Coast Community Care is a family-run home care provider delivering high-quality, person-centred support to people across East Sussex. Established in 2012 and part of the wider Coast Care Group, the service aims to help people remain independent, safe and happy in their own homes for as long as possible.
The team provides a wide range of flexible support, including personal care, medication assistance, meal preparation, domestic support, shopping, companionship and trips out in the community. They also have experience supporting people with more complex needs, including dementia, learning disabilities and autism, with care tailored around each individual’s needs, routines and preferences.
A key part of their approach is consistency. Wherever possible, clients are supported by familiar carers, allowing trusting and comfortable relationships to develop. Coast Community Care also believes that care should never feel rushed, which is why their minimum visit length is 30 minutes. This gives carers time not only to complete essential care tasks, but also to talk, listen and provide genuine companionship.
Carers are recruited for their kindness, compassion and desire to make a difference, before receiving comprehensive training to ensure they can provide safe and professional support.
As part of Coast Care Group, Coast Community Care can offer continuity across a broad range of services, from everyday home care and companionship through to specialist dementia support, respite, live-in and end-of-life care.
Above all, Coast Community Care is focused on providing reliable, compassionate and personalised care that enables people to continue living life in the way they choose, within the comfort and familiarity of their own home.
Care Provided by Coast Care Group
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£32.75 - £37.03
Weekly Live-in Care
£1,200 - £1,800
The price(s) shown are provided by the agency. Contact Coast Care Group for full pricing details and T&Cs.
Contact Coast Care Group to get a personalised quote:
Review from S S (Client / Service User) published on 24 March 2020 Submitted via Postal Card•
Overall Experience
My carers are my lifeline. They are a true tonic, I didn't think that I have ever laughed so much. I look forward to their visits every day. They are my family.
My carers are my lifeline. They are a true tonic, I didn't think that I have ever laughed so much. I look forward to their visits every day. They are my family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P B (Son of Client) published on 24 March 2020 Submitted via Postal Card•
Overall Experience
My mother had a stay in hospital which required aftercare to rehabilitate. The home care team came in and cared for her so well, she was always afraid to accept help, but they were brilliant patient ad kind throughout. She led them in everything her fear was unfounded - She cannot thank them enough.
My mother had a stay in hospital which required aftercare to rehabilitate. The home care team came in and cared for her so well, she was always afraid to accept help, but they were brilliant patient ad kind throughout. She led them in everything her fear was unfounded - She cannot thank them enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D T (Client / Service User) published on 25 October 2019 Submitted via Postal Card•
Overall Experience
All staff are very caring and polite. I would be lost without them.
All staff are very caring and polite. I would be lost without them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P T (Husband of Client) published on 14 October 2019 Submitted via Postal Card•
Overall Experience
The care provided is excellent and is tailored to meet my wife's needs.
The care provided is excellent and is tailored to meet my wife's needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Client / Service User) published on 14 October 2019 Submitted via Postal Card•
Overall Experience
My homecare visits to me, reliable timekeeping, do what I ask of them, very satisfied.
My homecare visits to me, reliable timekeeping, do what I ask of them, very satisfied.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter S (Client / Service User) published on 18 September 2019 Submitted via Website•
Overall Experience
The best home helps I have employed as a service user over the last ten years. No complaints at all, workers totally able to work on own initiative but very flexible to supervision.
I can say with my hand on my heart, I am helped more than they realize. It might appear somewhat expensive but...
The best home helps I have employed as a service user over the last ten years. No complaints at all, workers totally able to work on own initiative but very flexible to supervision. I can say with my hand on my heart, I am helped more than they realize. It might appear somewhat expensive but there is much going on in the background in terms of training staff and coordination and regular client visiting by management to check all is well, no charging for that.
In my view, Coast Home Care is second to no other agency, as I have had others which have been a shambles compared to Coast Care, whom I cannot fault for sure.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (6)
News
31 Dec 2024
Merry Christmas to all of our lovely clients and their families. The team worked hard yesterday delivering Christmas meals to clients in their own homes. We hope everyone enjoyed their...
12 Dec 2024
Well done to Percy Munjoma, our employee of the quarter! Percy is well and truly an asset to our wonderful team and always goes above and beyond for his clients....
12 Dec 2024
Merry Christmas from all at Coast Community Care!
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Coast Care Group .
Accreditations
There are no accreditations posted yet for Coast Care Group .
Meet the Team (6)
Bill PooreJob Title Chief Operating Officer / Registered ManagerJoined 2012
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his...
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad, who suffered from Dementia & Parkinson’s Disease. Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed. Bill currently is involved in an Operational oversight role for all the services; however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.
Bill stepped into the Chief Operating Officer role in January 2026, allowing the company to continue growing and developing, whilst maintaining our commitment to giving the highest level of care to our service users
Lindsey SherwoodJob Title Operations Director / Registered ManagerJoined 2022
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has a Level 5 Degree in Health & Social Care...
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has a Level 5 Degree in Health & Social Care and has a wealth of experience in care. Before joining Coast Care Homes, had been overseeing a group of small Learning Disability homes. Lindsey is passionate about person-centred care, and it’s because of this, that she has been such a good fit at Coast Care Homes. Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty.
Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes' vision for all staff joining the company. Lindsey is currently involved in an Operational oversight role for all the services; however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Tee SmallJob Title ManagerJoined 2020
Tee joined Coast Care in 2020 as an Admin Assistant, taking her first steps into Management in 2023 at Coast Care Centre. With care experience since...
Tee joined Coast Care in 2020 as an Admin Assistant, taking her first steps into Management in 2023 at Coast Care Centre. With care experience since 2004, she blends commercial focus and complex care knowledge, driving success at Coast Community Care, where she has been since July 2026.
Emily-Rose SherwoodJob Title Deputy ManagerJoined 2024
Emily joined in 2024 as a Housekeeper and quickly embraced Coast Care’s ethos of compassion. Now a Deputy Manager, she brings enthusiasm, kindness and a friendly approach to supporting service users in the community.
Sapphire HendersonJob Title Deputy ManagerJoined 2024
Saff joined in 2024 as a Care Assistant, before becoming Head of Care at one of our nursing homes. Saff joined Coast Community Care as Deputy Manager in 2026 and is hardworking, caring and very committed.
Maria LimJob Title Care CoordinatorJoined 2024
Maria started in 2024 as a Community Care Assistant, excelling through her caring nature and professionalism. Voted Employee of the Year by colleagues, she is now a Care Coordinator, developing strongly in her leadership role.
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