Cura Care Twickenham

46 Crown Road, St Margarets, Twickenham TW1 3EH
Review Us
9.6 24 Reviews
  • Cura Care Twickenham, Twickenham
CuraCare Twickenham provides trusted home care and support services to older people living at home. The passionate Twickenham care team delivers tailored support ranging from hourly visits to 24-hour live-in care. Personalised care for peace of mind.

This is a local, family run, award winning business that puts people at the heart of everything they do. CuraCare was founded on values based around the care its founders would want themselves if they ever needed it. They don’t believe in off-the-shelf packages and automated telephone lines, but rather in a local, friendly one-on-one service that they take time to tailor to suit every client.

Their mission is to enrich the daily life of their clients, not just maintain it. They truly believe that everyone should be able to receive the highest quality of care in the comfort of their own home. You won’t be just a client to Curacare, you will be a friend.

CuraCare’s founders are passionate about care and equally passionate about their carers, who are at the heart of what they do. As a growing local business, they are continuously on the look-out for exceptionally compassionate individuals, who would find enabling and supporting clients to live comfortably and independently in their own homes as rewarding as they do.

Care Provided by Cura Care Twickenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £38.50 – £40
  • Weekly Live-in Care Fees: £1500 – £2000

These prices are only a guideline, please contact Cura Care Twickenham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sophie Ambridge (Care Manager)
9.6

Cura Care Twickenham has a Review Score of 9.6 (9.605) out of 10, based on 7 reviews in the last 2 years.
Over all time Cura Care Twickenham has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cura Care Twickenham
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Total of 24, showing 1-20
Review from N K (Daughter of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, Cura Care were hugely supportive. Right from the beginning when arranging care, they really went out of their way to meet our needs in a changing situation. Mum has a minor physical impairment, but is cognitively fully with it, so they matched mum with a really suitable live-in carer, who could
provide interesting conversation! Whilst we tried to arrange a "meet and greet" with the carer beforehand, this unfortunately wasn't possible to arrange. During the care, mum had an unexpected health emergency, with an ambulance needing to be called and then a few days in hospital. The carer was exceptional throughout; calm and collected when dealing with the emergency, communicative with the family throughout the situation, and really wanting to care for mum and do anything she could to help. We are hugely grateful for how she handled everything. This was an incredibly tricky period for the family, but it would have been impossible without such a capable carer who could really support
Reply from Sophie Ambridge, Care Manager at Cura Care Twickenham

Thank you so much for sharing your experience with CuraCare, we greatly appreciate your time and lovely words.We are so glad the Carer was supportive and a good match for your Mum.Thank you again for choosing CuraCare, your kind words will be shared with the team and the Live-in Carer.

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Review from K W (Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good
Reply from Sophie Ambridge, Care Manager at Cura Care Twickenham

Thank you so much for taking the time to review our services, we appreciate this greatly. We value your feedback and are delighted the experience you have had has been positive. Thank you!

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Review from D P (Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this care company was very good and helpful. I needed support at a sad time in my life.
So thank you so much to everyone who helped me and I would recommend seeking help from them if needed.
Reply from Ewa Kabat, Care Manager at Cura Care Twickenham

Thank you so much for sharing your positive experience. It means a lot to hear that our team was able to provide the support you needed during such a difficult time in your life. We're truly grateful for your kind words and are glad we could be there for you.

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Review from A D (Daughter of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has used Cura Care for around 8 years. The individual carers have been wonderful. The company is well-run, communicates well, and is responsive to questions and concerns. Mum was treated with kindness and dignity.
Would highly recommend it.
Reply from Ewa Kabat, Care Manager at Cura Care Twickenham

Thank you for your thoughtful feedback and for sharing your experience with us. It has been an honour to support your mum over the past eight years. We're delighted to hear that the care she received was marked by kindness and dignity and that our team's communication and responsiveness met your expectations. Your recommendation means a lot to us.

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Review from K E (Wife of Client) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Cura Care team have been essential in helping me to look after my husband, who has advanced Parkinson's with Lewy Body Dementia, enabling me to keep him at home. They are kind, caring and very efficient. They are very well-trained and understand the difficulties and fluctuations related to my husband's
condition. I would have no hesitation whatsoever in recommending this agency.
Reply from Ewa Kabat, Care Manager at Cura Care Twickenham

Thank you so much for your kind words and glowing recommendation. We are deeply touched by your appreciation, and it means the world to us to know that our care has made such a positive impact on you and your husband. Our team is dedicated to providing the best possible support, and your feedback reinforces our commitment to compassionate and skilled care.

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Review from Elaine W (Wife of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very impressed with Cura Care. The office staff are professional, polite, and caring whenever I need to contact them.
My husband, who suffers from Advanced Parkinson's Disease, has benefited greatly from the wonderful carers who support him daily and so have I. They are so kind, compassionate,
and diligent as they work through his care plan, always with complete regard for his dignity. The staff liaise with me as and when they notice any concerns they have with his health. We consider his lovely carers as part of our family and we can't recommend them highly enough.
Reply from Ewa Kabat, Care Manager at Cura Care Twickenham

Thank you for your heartfelt message and for taking the time to share your experience with us. We are truly honored to hear how much our team has meant to you and your husband. Your recognition of their dedication, especially in maintaining your husband's dignity and keeping you informed, is deeply appreciated.

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Review from Charles L (Brother-in-law of Client) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
CuraCare has been providing nursing care at home for my sister-in-law from August 2022 until May 2024, when she moved into a care home. Her needs changed throughout that period, and CuraCare was always flexible in providing that care and would change their rotas at short notice. During that period,
we met several members of their nursing team as well as the management team - and all of them were efficient, friendly, and polite. Above all, they put the care of my sister-in-law top of their priorities. I thoroughly recommend them.
Reply from Ewa Kabat, Care Manager at Cura Care Twickenham

Thank you for sharing your experience and for your kind words. We are honored to have been able to support your sister-in-law throughout her time at home, and we're glad to hear that our flexibility and commitment to her care made a positive impact during such a significant period. Your recommendation is truly appreciated, and we are grateful for the trust you placed in us.

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Review from Terry W (Son of Client) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Cura Care team have been really good in helping to support my father to live at home over the last seven months. From the initial assessment down to the care provided, they have always given an exceptional level of service and have never missed a day's care. They have kept to the same team supporting
my father, which has also helped due to his dementia and have notified me on a couple of occasions when he hasn't been his normal self, something that can only be noticed if the same people see him all the time. Thank you.
Reply from Adrian Mullins, Manager at Cura Care Twickenham

Thanks ever so much for your kind words Terry. It's been a pleasure to woek with you and your father.

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Review from Ally C (Daughter of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cura Care provided excellent care for my mother in her last eight months of life. I was impressed by their kindness, flexibility and reliability. I was able to hand over a lot of responsibility to them - this was crucial for me as I was taking care of my mother on my own. They were always easy to contact
and would change their schedule quickly when needed. They assisted many times at short notice when my mother was discharged from hospital. Above all, the carers they employed were deeply caring, gentle and kind. My mother found great comfort and friendship with several of her regular carers. Cura Care always gently encouraged my mother to keep moving as much as possible. They constantly adapted to her ever-changing needs. I highly recommend Cura Care if you are looking for flexibility and friendly care.
Reply from Adrian Mullins, Manager at Cura Care Twickenham

Thanks for your review Ally and thanks for choosing Cura Care. It was a pleasure to work with you and your mother.

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Review from Richard S (Son of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cura Care have been looking after my mother since July 2021. The biggest compliment I can give them is that my mother thinks they are her friends. The care team sit with her, wash and dress her and hold her hand. They also alert the office manager to any issues and keep me fully updated. Both the manager
and her carers I have the utmost respect for.
Reply from Adrian Mullins, Manager at Cura Care Twickenham

Thanks ever so much Richard. It's been a pleasure working with you and your mother.

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Review from Harriet P (Daughter of Client) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was cared for by Cura Care for the last year of her life. We have nothing but praise for the staff at all levels. They showed great kindness, respect, understanding and professionalism. As our mother's needs increased, Cura Care were always happy to adapt the amount of care they provided.
We were particularly impressed by the carers' system of assessing and noting her varying state of health and acting on this where necessary. As we, ourselves took some active part in her care, we very much appreciated the excellent communication between us.
Reply from Adrian Mullins, Manager at Cura Care Twickenham

Thank you so much for your review. It was a real pleasure to work with your mother and your family over the year. We wish your family all the very best for the future.

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Review from Susan R (Daughter of Client) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely good service.
Nothing is too much trouble and we are completely satisfied with all aspects Cura Care offer.
We would highly recommend Cura Care to any of our relatives, friends and neighbours.
Reply from Adrian Mullins, Manager at Cura Care Twickenham

Thank you Susan for taking time to leave a review. It's much appreciated!

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Review from Marjorie K (Niece of Client) published on 17 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We find the staff to be courteous, helpful and efficient in dealing with all our telephone and email enquiries. The one problem has been with the accounting system but that now has been resolved, hopefully. The review in relation to the care is in some ways difficult since we are not "on-site" and the
pandemic prevents us from visiting. However, we do not receive any complaints from our Aunts who would let us know if any problems arose. We are in touch with them on a regular basis.
Reply from Adrian Mullins, Manager at Cura Care Twickenham

Thanks for taking the time to leave a review, Arthur. We have been grateful for your feedback which led us to improve our accounting process which now benefits all our clients and their families. We've enjoyed working with your Aunties over the last two and a half years.

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Review from Suzy C (Daughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cura Care provides excellent quality carers whose professionalism and kindness are always appreciated by myself and my father. The wider support team are always on hand and keep in regular contact with myself and my father.
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Review from Roger S (Son of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father could not have had better, more loving care over the last two years of his life. Everyone at Cura Care (from the carers to the office staff) was wonderful - helpful, flexible and responsive to his changing needs. I can't imagine how we would have coped without them.
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Review from Joe A (Son of Client) published on 10 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We turned to Cura Care in order to arrange home-based care for our Mother. In her late 80's she had multiple health challenges and retained a great spirit to remain independent. Cura Care Management are first class and that's a huge part of why their team respond in a professional way. They are sensitive,
professional, caring and efficient. It's a vulnerable time for a family - choosing care for a frail relative. These carers worked with our family to get our mother safely through the Covid-19 period. I recommend you talk to them if you need home-based care.
Reply from Adrian Mullins, Founder & Managing Director at Cura Care Twickenham

Thanks, Joe, it was a pleasure to work with your mother and with your family. We wish you all the very best moving forward.

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Review from Graham M (Relative of Client) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As per our previous visits, we found everyone to be very attentive and caring at all times. The staff could not do enough, and they made a real effort to think and act ahead of my aunts need. I would recommend their service to anyone without hesitation.
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Review from Alison H (Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Cura Care from November 2019. I found it a very, very efficient organisation. Staff on the end of the phone are always responsive, friendly, helpful and interested. The Manager I deal with is an asset to the company. She matched myself and my carers perfectly. She was a real gem.
I
could not be happier to have them help me. I'm sure it's not an easy task to match people together. Caring for someone is such a personal thing and takes a certain type of person to be compatible.
As far as I am concerned, Cura Care does a marvellous job. I will most certainly recommend the company - as I was recommended to it by two of my friends.
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Review from Dan C (Friend of Client) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cura Care has been helping my next-door neighbour for six months now. He has been consistently impressed and grateful for how well they go about their work and the comfort and reassurance they represent for him.
They've been both professional and personal throughout my dealings with them, and both
management and staff are always responsive and reliable.
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Review from Rosie R (Niece of Client) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial meeting with the Cura Care manager, I knew we had made the right choice. We were both made to feel at ease and confident that going forward, my aunt's best interests and needs would be met.
All the carers are extremely patient and kind; they have a good understanding of their client’s
needs, especially when dealing with clients with dementia like my aunt.
Every aspect of this service is well managed, the office team is efficient and helpful, and try their best to sort things out as swiftly as possible when needed. There have been some challenging times, but with the help of all at Cura Care, we have managed to overcome them.
I can recommend to anyone that is looking for care and support for their loved ones to use this company; as they all go above and beyond.
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Cura Care Twickenham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Cura Care Twickenham is calculated as follows: ( (38 Excellents x 5) + (4 Goods x 4) ) ÷ 42 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cura Care Twickenham is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (22)

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Meet the Team (10)

Adrian

Adrian Mullins

Job Title: Managing Director Joined: 2011

My core principles for ensuring high-quality customer service and first-rate care come from previous work in both the health and hospitality sectors, as well as personal experience.


Sadly, I had witnessed some poor levels of service being delivered to the older people in a care setting. I saw firsthand how moving an individual into unfamiliar surroundings, such as a nursing home, could lead to deterioration.


I have also been where many reading this are. I have personal experience of trying to find the best care at home for my grandmother. These combined experiences prompted me to establish CuraCare. Together, Ciara and I strive to deliver a service we’d wish to receive ourselves.


Socially, I’m a keen Scuba Diver, which ties in nicely with my fondness for travel. Closer to home, I enjoy catching up with friends, and I like cycling.

Ciara

Ciara Mullins

Job Title: Director Joined: 2011

I am lucky enough to have firsthand experience of caring for my Grandad in his own home for nine years. Looking back, there was negligible information or support available to my family at the time. Therefore, I truly understand what our client and family can be experiencing, and I passionately believe in the value of the service our expert team delivers every day.


My early career in TV sports production & sports sponsorship served me well in honing skills which I now bring to bear in jointly running our award-winning, family-run service.


Adrian founded CuraCare in 2011, and we are still an independent business to this day. Together, we have done every role in the business. We truly appreciate our like-minded, caring and professional team.


Outside work, I love to travel, enjoy horse riding and singing, as well as attending sports events.

Rob

Rob McLaughlin

Job Title: Operations Director Joined: 2024

I have worked within the healthcare sector for most of my career ranging from the health and fitness market through to Care Home providers and now Home Care. I thoroughly enjoy getting to meet and know our clients and their families.


In my spare time, I like to keep active by playing a variety of sports and going on long walks with my dog. I volunteer at my local sports hub, providing football coaching to my local community.


As the Operations Director for CuraCare, I’m proud to be part of a team of like-minded individuals striving to bring the highest quality of care whilst ensuring we are focused on an individual’s wishes and wellbeing.

Sanjay

Sanjay Kumar

Job Title: Finance Manager Joined: 2022

I am originally from Pakistan and moved to the UK in 2019 to pursue a master’s degree in international finance and accounting. Prior to this, I completed my ACCA qualification in Pakistan and gained valuable experience working as an auditor.


Outside of work, I enjoy watching cricket, swimming, and travelling. I’m passionate about meeting new people and learning about different cultures, which allows me to continuously broaden my perspective and appreciate diverse perspectives.


I’m passionate about making a meaningful difference in people’s lives. Working in the care sector allows me to use my skills in a way that supports a greater purpose, enhancing the lives of those who need care and support. I find this incredibly rewarding.

Umu

Umu Koroma

Job Title: In House Trainer Joined: 2016

I’m the In-house Trainer at CuraCare. I joined the company as a Care Assistant and have progressed to head up our in-house training programme, winning a few awards along the way! My background in social psychology helps me understand people better and support our team through meaningful, effective training.


Outside of work, I absolutely love cooking, travelling to new places, and spending time at the theatre.


Whether I’m trying out a new recipe or exploring a different city, I’m always looking for new experiences and inspirations.


I’m passionate about helping others grow and feel confident in what they do. I love working in care because I love supporting people who are unable to live a normal life, by giving them the necessary support to live a dignified life.

Sophie

Sophie Ambridge

Job Title: Branch Manager Joined: 2021

I chose to work in care because I believe every person deserves to feel safe, respected and comfortable in their own home, especially when they are facing challenges due to age, illness or disability.


I was drawn to this field because I can make a positive impact on those who need it most. I enjoy getting to know our clients and supporting them to live independently.


Outside of work, I love socialising with friends and listening to live music. Summers are spent going to music festivals and enjoying being outside in the sometimes (most times) unpredictable weather! I am a lover of the sun and like to spend long weekends travelling to explore new places. But like most, I enjoy binge-watching series or documentaries to relax!

Lavern

Lavern Amoni

Job Title: Client Services Joined: 2022

Self-proclaimed snack queen, serial series-binger, I am also a lover of a good belly laugh. I once finished an entire series in one night, snacks included, of course!


I used to be that kid who played every sport at school, basketball, netball, and even a little track (yes, I was that competitive). These days, my cardio comes from dancing in the kitchen or fast-forwarding to the best part of a show.


Music is my happy place, whether it’s setting the vibe, lifting my mood, or helping me through tough days; there’s a song for everything. I can name a song from a few seconds of the beat.


I love being there for others. Making people feel safe, seen, valued and cared for is a kind of impact that sticks and that’s what drives me every day.

Alexina

Alexina Wallace

Job Title: Care Coordinator Joined: 2020

I have worked with Cura Care for 4 and a half years.


In my spare time, I very much enjoy doing all sorts of creative hobbies, for example, baking and painting. My favourite thing to do is to make fresh bread with a variety of flavours weekly and hand it out to family to try.


I enjoy working in care because it enables me to make a positive difference to people’s lives. It is important to me to see other people happy, as that makes me happy! I feel satisfied that the work we do makes our clients ’ lives more enjoyable, which puts a smile on my face.

Cathrine

Cathrine Nyamayaro

Job Title: Care Supervisor Joined: 2022

I have over six years’ experience working in the care sector, three of which have been with Cura Care.


I enjoy learning new skills, cooking, and spending time outdoors, especially during summer days. I am fluent in 6 languages. I am a huge fan of medieval television series and have a collection of A Song of Ice and Fire books by George R R Martin.


I was drawn to the healthcare space because I wanted to make a difference in people’s lives. To me, care work is a lifestyle, not just a job. I am passionate about supporting our care team.


I enjoy building strong relations with our clients and their families. It creates a sense of belonging and reduces isolation. I know what I do helps them to live independently in their own homes, and I find satisfaction in bridging that gap.

Jennifer

Jennifer Saunders

Job Title: Administrator Joined: 2021

A retired Lloyds broker and business owner, I have also previously been a Director of a Cancer Charity, and Polo Club and a Residents Association Chair.


I somehow had time for hobbies, which used to include sky diving, skiing, windsurfing, scuba diving, underwater and land photography, safari, Formula 1, travel, cooking and politics.


Now that I’ve slowed down a little, I continue to enjoy F1, cooking, dining out, socialising and playing Bridge.


For almost the last 4 years, I’ve really been enjoying my part-time employment at CuraCare.

Frequently Asked Questions about Cura Care Twickenham

What Type of Services does Cura Care Twickenham offer?

Cura Care Twickenham offers Home Care.

How many Carers does Cura Care Twickenham employ?

Cura Care Twickenham employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cura Care Twickenham to verify any information. View our terms and conditions. Cura Care Twickenham has an Enhanced Service - more info.