Home Instead (Wolverhampton, Wombourne & Kingswinford)

Macrome House, Macrome Road, Tettenhall, Wolverhampton WV6 9HD
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9.9 28 Reviews
  • Home Instead (Wolverhampton, Wombourne & Kingswinford), Wolverhampton
Home Instead (Wolverhampton, Wombourne and Kingswinford) provide a skilled range of personal care packages, including companionship and home help services that are designed to support the independence and dignity of service users.

Provision is available for people with dementia care needs, while the service also employs carers with experience in delivering sound palliative care.

Home Instead services have grown considerably in recent years and have an excellent reputation for making a positive contribution to community life.
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Care Provided by Home Instead (Wolverhampton, Wombourne & Kingswinford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.68 – £36.68
  • Weekly Live-in Care Fees: £1800 – £1800

Please call us to discuss fees which are based upon individual requirements.

These prices are only a guideline, please contact Home Instead (Wolverhampton, Wombourne & Kingswinford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Paramjit Toor (Manager)

Home Instead (Wolverhampton, Wombourne & Kingswinford) Reviews (28)

9.9

Home Instead (Wolverhampton, Wombourne & Kingswinford) has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years.
Over all time Home Instead (Wolverhampton, Wombourne & Kingswinford) has 28 reviews.

Overall Experience
  • 27
  • 1
  • 0
  • 0
  • 0
Date Published
  • 28
  • 3
  • 7
  • 9
  • 19
Reviewer Connection to Home Instead (Wolverhampton, Wombourne & Kingswinford)
  • 11
  • 8
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from William R (Friend of Client) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Tettenhall, provide a fantastic service to my family friend. They care for him like their family. The staff are so kind and do what they can to make him comfortable and stay safe and happy in his own home. Would definitely recommend their services. Office staff are all very helpful if ever
I need to call the office.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Client) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Home Instead for 4 years now and are extremely delighted with their service. They've recently introduced a digital system that has given my family a lot more comfort about our welfare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ken K (Son of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just before Christmas Home Instead Senior Care stepped in at 12 hours notice to support my mother who became ill. Without their help, I'm not sure how we would have coped. Thank you to the manager in particular for sorting everything out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S P (Daughter of Client) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care provided to my mum by the team at Home Instead of Tettenhall, Wolverhampton. From the initial interview with Mum and family whilst she was still in hospital, through to the individual attention of each carer. Every aspect was superb. They took the trouble to
acquaint themselves with her individual character and personality in addition to her caring needs. Would recommend unreservedly.
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  • Treated with Dignity
  • Value for Money
Review from S B (Client) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is reassuring to both me and my family. At this time, my care is for an hour each morning, divided between 2 carers, one on weekdays and the other at weekends. Both are cheerful and helpful.
They prepare my breakfast, whilst I shower, then help me to get dressed, which works well for
me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma R (Daughter of Client) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A company that gives peace of mind, understanding and excellent carers...
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  • Management
  • Treated with Dignity
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Review from N B (Son of Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend Home Instead enough. They went above and beyond for my mom. Her carers were so kind and thoughtful. I wouldn't have coped without their help, my only regret is that I didn't find them sooner!
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  • Treated with Dignity
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Review from Stephen P (Son of Client) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We engaged Home Instead Wolverhampton five years ago. Recently my parents have just required full medical care and therefore have moved to permanent care. Home Instead Wolverhampton have plugged the gap from carer to professional advisor and family friends. They have moved along the road map from a
visit per day to full on 24hr care and sleepovers when required.
My parents were very sceptical at the start, "we don't need help" and now "we can't do without them" We would recommend to all our friends without question.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Home Instead (Wolverhampton, Wombourne & Kingswinford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Home Instead (Wolverhampton, Wombourne & Kingswinford) is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) ) ÷ 54 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wolverhampton, Wombourne & Kingswinford) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Lucie

Lucie Xenophontos

Job Title: Client Services Manager Joined: 2019

As a Client Services Manager, Lucie provides initial Care Consultations and develops individual Care Plans to meet clients' needs. Additionally, she is responsible for client, family and healthcare professional liaison, for hospital discharge assessment and quality assurance.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wolverhampton, Wombourne & Kingswinford) to verify any information. View our terms and conditions. Home Instead (Wolverhampton, Wombourne & Kingswinford) has an Enhanced Service - more info.