Home Angels Reading

Office 132, Regus House, 400 Thames Valley Park Drive, Earley RG6 1PT
Review Us
7.8 12 Reviews
  • Home Angels Reading, Earley
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Racheal Phiri (Branch Manager)
Are you the Owner/Manager of Home Angels Reading? View your Advertising Options

Home Angels Reading Reviews (12)

7.8

Home Angels Reading has a Review Score of 7.8 (7.800) out of 10, based on 1 reviews in the last 2 years.
Over all time Home Angels Reading has 12 reviews.

Overall Experience
  • 3
  • 5
  • 3
  • 1
  • 0
Date Published
  • 12
  • 0
  • 0
  • 1
  • 11
Reviewer Connection to Home Angels Reading
  • 6
  • 3
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from Deborah S (Daughter of Client) published on 22 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father really likes the carers who come to see to him, always go above and beyond just looking after him. I have met them a couple of times and they are really pleasant and friendly.
My only criticism is (actually more of a procedural issue, and it only happened once) if they are coming by public
transport as some do, I understand you have no control over traffic, we are all aware of how bad traffic in the area is, but really would like a call to say running late, just so I can let my father know as he could either be stuck in bed waiting or downstairs waiting for breakfast, just so he doesn't work himself up and also to stop him calling me at work every five minute to say they aren't here yet.
Apart from that, I have actually no issues whatsoever. They make a big difference to him, to his mental state. He talks about them a lot in such a nice friendly way. Well done, keep it up.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Tricia T (Daughter of Client) published on 24 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are professional, helpful and have gone the extra mile for looking after my relative. They have covered short notice requirements. Thanks to all the staff for their support.
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  • Treated with Dignity
  • Value for Money
Review from Ray H (Husband of Client) published on 18 June 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Individual carers have been good but often arrive with no briefing of the patient's condition or needs. Management of carers' locations has been most inefficient, so they have been driving all over the place. Most difficult to accept is the uncertainty of who is the next carer? When will she come? Why
is she so late? My wife gets extremely anxious and we just can't take any more.
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  • Treated with Dignity
  • Value for Money
Review from Yvonne L (Client) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found Home Angels provide an excellent service and always go the extra mile at short notice.
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  • Treated with Dignity
  • Value for Money
Review from M J (Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I've reviewed as satisfactory. If bedtime service matched morning, it would have been good or excellent.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from J A (Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Bad times - ignored.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from K P (Client) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a disabled widower living alone, I find I am extremely well looked after. Organisation of the agency is poot, carers seem to leave regularly.
I have 4 care visits daily, my main needs at tea which consists of a collected frozen meal is microwaved by carers.
I pay for half of my keep. The council
pay the rest.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Margaret S (Wife of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Angels have been caring for my husband for 2 months.
I find them cheerful, very caring and pleased to have them care for my husband.
Reply from Nicola Passfield, Deputy Manager at Home Angels Reading

Many thanks for your lovely comments about the team.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Catherine C (Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the service very good on the whole. There are one or two of the workers who are better than others, the ones who are good, are very good.
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Review from Douglas H (Son of Client) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With the exception of a few incidents of missed attendance through poor communication, I've been very satisfied with the services provided by each carer.
Reply from Nicola Passfield, Deputy Manager at Home Angels Reading

Thank you for your honest response we appreciate your Honesty so we can improve our services for every client.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from J F (Client) assisted by family/friend published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience is that the carers are good in what they do for me, ie dressing and undressing me and providing a drink and meal. With regards to washing me and my hair, washing it is not so good, my son complained about this and was visited by the care agency manager to try and resolve this.
The carers
are always polite and cheerful which does help me a lot, without their effort, I would probably be in a care home or worse. I suppose with the amount of time they have to attend me a lot gets achieved and I am grateful for that.
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Review from Sarah T (Daughter of Client) published on 6 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Within a few days of Home Angels starting to care for my mum, her condition deteriorated. The carers waited with mum until the ambulance arrived they liaised with the GP and rapid response team to enable us to keep our mum at home. They constantly kept us informed. Since then they have provided excellent
care for our mum and continue to monitor her condition carefully.
Reply from Nicola Passfield, Deputy Manager at Home Angels Reading

Thank you for the lovely review we will pass this onto the staff involved and will continue to support your mum and yourselves.

  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.800)

Overview of Review Score

The Review Score of 7.8 (7.800) out of 10 for Home Angels Reading is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Home Angels Reading is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) ) ÷ 5 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Angels Reading is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Home Angels Reading

What Type of Services does Home Angels Reading offer?

Home Angels Reading offers Home Care.

How many Carers does Home Angels Reading employ?

Home Angels Reading employs 59 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Angels Reading to verify any information. View our terms and conditions. Home Angels Reading has an Basic Service - more info.