Home Angels Healthcare Services Ltd

Unit 1B Suite 2-4, Kingfisher Court, Hambridge Road, Newbury RG14 5SJ

Home Angels Healthcare Services Ltd
Home Angels Healthcare Services Ltd
Home Angels Healthcare Services Ltd

Home Angels Healthcare Services Ltd take pride in treating people with respect at all times, while maintaining a service that supports individual choice, the dignity of each client and an independent lifestyle.

The home care packages include individualised programmes of meaningful activity, while the company prioritise confidentiality and professionalism. Caregivers have comprehensive training and induction as part of the provider's commitment to keeping standards high.

The potential of dedicated local healthcare professionals is made the most of, in order to safeguard members of the community with vulnerable mental or physical health.

Group : Home Angels Healthcare Services Ltd

Person in charge: Nicola Passfield (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 59

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Home Angels Healthcare Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.2 Home Angels Healthcare Services Ltd has a Review Score of 7.2 (7.167)

The Review Score of 7.2 (maximum of 10) for Home Angels Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Angels Healthcare Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.167 for Home Angels Healthcare Services Ltd is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 30 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Angels Healthcare Services Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Angels Healthcare Services Ltd?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Angels Healthcare Services Ltd

  • Client / Service User
    2
  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

Home Angels have been caring for my husband for 2 months.
I find them cheerful, very caring and pleased to have them care for my husband.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Nicola Passfield, Deputy Manager at Home Angels Healthcare Services Ltd responded to this review on 03 Apr 2017:

Many thanks for your lovely comments about the team.

I have found the service very good on the whole. There are one or two of the workers who are better than others, the ones who are good, are very good.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Good

Treated with Dignity: Satisfactory

Value for Money: Excellent

With the exception of a few incidents of missed attendance through poor communication, I've been very satisfied with the services provided by each carer.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Nicola Passfield, Deputy Manager at Home Angels Healthcare Services Ltd responded to this review on 24 Mar 2016:

Thank you for your honest response we appreciate your Honesty so we can improve our services for every client.

My experience is that the carers are good in what they do for me, ie dressing and undressing me and providing a drink and meal. With regards to washing me and my hair, washing it is not so good, my son complained about this and was visited by the care agency manager to try and resolve this.
The carers are always polite and cheerful which does help me a lot, without their effort, I would probably be in a care home or worse. I suppose with the amount of time they have to attend me a lot gets achieved and I am grateful for that.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

Within a few days of Home Angels starting to care for my mum, her condition deteriorated. The carers waited with mum until the ambulance arrived they liaised with the GP and rapid response team to enable us to keep our mum at home. They constantly kept us informed. Since then they have provided excellent care for our mum and continue to monitor her condition carefully.

How likely would you be to recommend Home Angels Healthcare Services Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Nicola Passfield, Deputy Manager at Home Angels Healthcare Services Ltd responded to this review on 03 Mar 2016:

Thank you for the lovely review we will pass this onto the staff involved and will continue to support your mum and yourselves.

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