Above & Beyond Care Ltd - Ipswich

Basepoint, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9SJ
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9.2 33 Reviews
  • Above & Beyond Care Ltd - Ipswich, Ipswich
Above & Beyond Care Ltd is a family owned company, their main aim is to focus on supplying a person centered, high quality domiciliary care service. The company offers a range of care services to individuals within the Ipswich & surrounding areas. Expert staff will ensure clients receive quality of care with dignity and respect within their own homes.

Above and Beyond Care Ltd is registered with the Care Quality Commission and fully accredited with Social Services.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Above & Beyond Care Ltd

Person in charge

  • Alison Liffen (Manager)

Above & Beyond Care Ltd - Ipswich Reviews (33)

Total of 33, showing 21-33
9.2

Above & Beyond Care Ltd - Ipswich has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years. Over all time Above & Beyond Care Ltd - Ipswich has 33 reviews.

Overall Experience

  • 26
  • 6
  • 1
  • 0
  • 0

Date Published

33
5
5
5
28

Review from Beryl W (Client) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service I have received.
I have never been let down by non-arrival of a carer and all carers have appeared very close to the appointed time.
All the carers are very kind and perform their tasks professionally. At all times they are dressed smartly and are all welcome here.

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Review from Janet L (Daughter of Client) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care for your loved ones is a huge responsibility because you are putting your trust into the hands of people you don't know. From the moment we first got in contact with Above and Beyond Care we felt reassured and at ease.
The level of care and support that they offer is outstanding,
nothing is too much trouble and they go the extra mile to support the family in what are, very often, extremely challenging situations.
The whole team, both managers and carers have shown time and again that they are compassionate, supportive and proactive. This means that you can put your mind at rest in the knowledge that the care they are providing is of a very high quality.
I would highly recommend Above and Beyond Care without hesitation.

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Review from Kevin B (Son of Client) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Above and Beyond carers are such a very well organise and wonderful company. Every carer is first class at what they do and nothing is to much trouble and they always are polite and happy while attending to my mother's needs they all deserve a big pat on the back they are far the best company
we have had.

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Review from Alan H (Husband of Client) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visiting carers are almost always prompt and go about their tasks in an efficient but friendly manner, most of the carers have a lot of experience to draw on and can offer advice and suggestions which are often invaluable. The office support is always helpful and aware of our needs, responding quickly
to any requests for changes in rota and offer suggestions to make our use of the service more suitable to our needs.

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Review from Rebecca C (Husband of Client) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No negatives at the moment other than, we think we should be informed if and when the carers are going to be late as on the odd occasion, for whatever reason, there has been no information forthcoming. On one occasion I did the complete care myself and the carer when she eventually turned up even put
in the log a half hour visit when in fact she was only here for 15 minutes at the most.
Other than what has been mentioned, overall, an honest and caring attitude by the carers is very refreshing.

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Review from Yvonne M (Client) published on 20 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer always comes in with a smile and hello and also asks how I am today. When I am having personal care done my carer always treats me with dignity. When I ring up I find the management very friendly and easy to talk too. I always look forward to my carer coming, as so caring and kind.

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Review from Caroline M (Daughter of Client) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very reliable and goes the extra mile in supporting my mother. They are very conscientious and uses initiative, together with a common sense approach to looking after my mother's housekeeping requirements.

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Review from M P (Cousin of Client) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Treatment - Mostly very good from two carers. One carer not so good.

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Review from Isabel A (Daughter-in-law of Client) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has an involuntary bowel and dementia. The staff will greet the client, make a cup of tea, coffee and breakfast if required. Will ask to take him with help if necessary to the bathroom. If he will let them. If not they will suggest bringing a bowl of water to him, wash and pad change.
They mop bathroom, change bedding, clean sides down in kitchen and wash dishes, and will have a chat while filling in the care report daily.

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Review from Edith K (Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been fortunate enough to have received care from the agency for years or cannot speak to highly of all their carers and of the organisers. They have made living on my own so much more possible and bearable than it would have been without their kindness and thoughtfulness.

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Review from G C (Son of Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The named agency is by far the best we have had, it gives excellent service and is extremely well run. Any minor problems which occasionally arise are quickly dealt with, they are very easy to talk to and very easy to get in touch with if needed. The care my mum gets from these carers is excellent the
carers themselves are very friendly and easy to communicate with. They give excellent service and have done from the day we started with them. I wouldn't hesitate to recommend them to anyone.

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Review from Susan N (Daughter of Client) published on 7 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Above and Beyond for a really supportive service in helping a family to cope at such short notice with my Dad's hospital appointment.


From phoning and asking at 24 hours notice for an escort to take Dad to an eye clinic appointment to taking him back to the home safely, your

staff have provided a truly professional service.


Above & Beyond when I phoned said I will try when many agencies just said no. For them finding the perfect person to deal with a very cantankerous elderly man who hates not being able to cope himself, I have to say amazingly my Dad really liked him, can you pass on my own and Dad's thanks to him. I would have no hesitation in recommending your services.


A big thank you as I was very lucky to have found Above and Beyond in what was a really stressful time.


Merry Christmas.

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Review from Wendy D (Daughter of Client) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents were determined to remain in their own home despite increasing frailty and vulnerability. That was manageable until ill health struck me. We had to have help from an agency. Having previously worked in the care industry I was extremely vigorous in my researching I am very aware of the shortcuts
some agencies may take.
I selected ABC above beyond care due to the high CQC rating. Following an interview at our home and a second visit this time with my parents we were all happy to start the care required.
I am more than delighted with the agency and staff. They are all, without fail, friendly, efficient and professional. They understand the difficulty for my parents in accepting that they needed care in order to remain in their own home and have persevered when objection has been made by my parents on their more confused days. Their home appears cleaner, smells fresher, my mum's badly soiled bed is always freshly made up and the sheets laundered. This is not a nice task but it's all done with a smile.


I actually TRUST this agency and I do not say this lightly.
They are proactive, when they notice something we need to be aware of they inform us, not so we can deal with it as they already have, but to keep us up to date.
Both my parents are now really happy with their carer, in fact, they have requested we increase their visits.
The agency does half hour visits and is very conscious of small budgets and is happy to help for as few or as many hours as you require.
I am extremely happy to recommend ABC to anybody. They actually do achieve what we all want, perfect care for our much loved parents when we cannot be there.

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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Above & Beyond Care Ltd - Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Above & Beyond Care Ltd - Ipswich is calculated as follows: ( (21 Excellents x 5) + (9 Goods x 4) ) ÷ 30 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Above & Beyond Care Ltd - Ipswich is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (3)

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Alison

Job Title: Director/Manager

Joined: 2011

I’ve been working in domiciliary care for over 25 years, starting as a carer. It is a true privilege to support people in their own homes. Along the way, I’ve earned a Level 5 qualification in Leadership and Management and became an NVQ assessor and a registered trainer in Basic Life Support as well as Moving and Handling. I’m passionate about empowering others, whether it’s through high-quality care or hands-on training. Outside of work, I enjoy spending time with our growing family, keeping fit with aqua classes and watching a good TV series.

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Jess Liffen-Thompson

Job Title: Deputy Manager

Joined: 2012

I began my career in domiciliary care after leaving college, having completed my Level 3 Diploma in Health and Social Care. Since then, I’ve built a strong foundation of experience and knowledge within the care sector. I am now trained up to Level 5 in Leadership and Management, which has further developed my ability to lead teams and support high-quality care delivery.


Over the years, I’ve taken on a variety of challenges—at one point even jumping out of an aeroplane for charity! These days, life is a little more grounded as I focus on raising my young children while continuing to grow both personally and professionally within the care industry.

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Abbie Liffen

Job Title: Quality Assurance Manager

Joined: 2013

Hi, I'm Abbie.


I'm the youngest daughter—also known as daughter number two. I've been working in the care sector since 2013. During that time, I've gained experience in domiciliary care, within a hospital setting and as a youth worker. I have completed various training courses, including Level 2 and 3 Diplomas in Health and Social Care, as well as a Level 5 Leadership and Management qualification in Health and Social Care.


In my spare time, I enjoy keeping fit and exploring new country walks with my Yorkshire Terrier, Oli, and my rescue dog, Mario.

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