Above & Beyond Care Ltd - Ipswich

Basepoint, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9SJ
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9.2 33 Reviews
  • Above & Beyond Care Ltd - Ipswich, Ipswich
Above & Beyond Care Ltd is a family owned company, their main aim is to focus on supplying a person centered, high quality domiciliary care service. The company offers a range of care services to individuals within the Ipswich & surrounding areas. Expert staff will ensure clients receive quality of care with dignity and respect within their own homes.

Above and Beyond Care Ltd is registered with the Care Quality Commission and fully accredited with Social Services.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Above & Beyond Care Ltd

Person in charge

  • Alison Liffen (Manager)

Above & Beyond Care Ltd - Ipswich Reviews (33)

9.2

Above & Beyond Care Ltd - Ipswich has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years.
Over all time Above & Beyond Care Ltd - Ipswich has 33 reviews.

Overall Experience
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Date Published
  • 33
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Reviewer Connection to Above & Beyond Care Ltd - Ipswich
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Total of 33, showing 1-20
Review from Tracy W (Daughter of Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I am very pleased with the level of care given to my father. My only one criticism would be that younger members of staff could receive better training, as they don't always know what to do.
Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for your kind feedback. We're very pleased to hear that you're happy with the level of care your father is receiving. We also appreciate your constructive comment regarding the younger members of our team. Please be assured that all staff, regardless of age or experience, receive the same comprehensive training. That said, we understand that newer or younger staff may occasionally appear less certain in practice, which can often be down to confidence rather than knowledge or ability which will grow with experience and time. Thank you again for sharing your thoughts. Should you have any further comments or concerns, we're always here to listen.

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Review from Neil G (Son of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very reliable, responsive and caring staff looked after my dad in his old age to help him remain independent and stay at home (and stay out of a care home) until he passed away. Nothing was too much trouble.
Reasonable charges.
Highly recommended
Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for taking the time to submit this review, we are all pleased that you were happy with our service, your dad was always a pleasure to visit.

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Review from G J (Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that I receive is absolutely brilliant and the staff who support me are sympathetic understanding and supportive. The carers who met me are wonderful and magnificent and ensure that you are kept in contact with and are delighted with the care you receive.


I thoroughly recommend this brilliant

care provider for their love, patience and compassion.
Reply from Abbie Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you so much for your heartfelt feedback. We're truly touched by your kind words and so pleased to hear that you've had such a positive experience with our team

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Review from D G (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Above and Beyond Care. The daily care my dad receives is the best. All the carers are really lovely and nothing is too much trouble for this company. They have helped my dad remain in his own home and have provided first class care to him. They adapt to suit his changing needs as
they arise. I feel throughly supported just knowing that he has someone going and chatting to him, making his meals and providing personal care as well as supporting him emotionally too. I appreciate that while my dads needs are being thoroughly met, the team also keep me fully informed too. Both the carers and the office staff are excellent and extremely well organised. I definitely recommend this company.
Reply from Abbie Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for your kind words, I am glad to hear that you are happy with the care your dad is receiving.

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Review from Elizabeth R (Wife of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very good at their jobs, they always make time to speak to person they are providing care for and nothing is too much trouble. Regular reviews take place to make sure that the care being offered is fit for purpose
Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for taking the time to submit this review, we are pleased to hear that you are happy with the care being provided.

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Review from S B (Client) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and two staff members are the most caring people I have known.
We have a good laugh sometimes, they know how to pick me up when I’m down.
The care I receive is first class. The careers are all lovely people, I highly recommend anyone who needs care to come to Above & Beyond Care, it’s
the best thing I’ve done, I’ve been with them for three years they have made me feel at ease, they are very polite.
Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for your lovely review, it is always a pleasure to see you.

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Review from Sarah B (Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had Above and Beyond Care for nearly a month now and find the management team and my carers kind and caring. They are professional and listen. The care is a high standard and the carers will go out of their way to help you.
Reply from Alison Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you, we are pleased you are happy with the care you are receiving.

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Review from C O (Relative of Client) published on 12 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial assessment through to the care being implemented we had an excellent service. The Quality Assurance Manager was professional and very understanding of our situation and worked with us to introduce carers to my mother-in-law who were respectful of her needs and wishes and paid attention
to the small things that mattered to her. As it is a small family-run firm, communication was easy and efficient. Response to queries and feedback on care was excellent.
Reply from Abbie Liffen, Quality Assurance Manager at Above & Beyond Care Ltd - Ipswich

Thank you very much for your kind words, I am pleased we were able to offer our support.

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Review from Peter Z (Husband of Client) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good professional staff. The company is very willing to plan around the client.
Reply from Abbie Liffen, Office Manager at Above & Beyond Care Ltd - Ipswich

Thank you for your lovely review.

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Review from Irene K (Client) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I started using this agency approx 3 years ago, the standard of care was excellent, with good carers but as of late, the carers have often been late and the standard of care has deteriorated, possibly due to lack of good carers.
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Review from Kay W (Client) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a service user for some six months. During the whole of this time, I have been pleased with the service and help provided by the carers and also the office staff.
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Review from Alan W (Husband of Client) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Above & Beyond Care Ltd has suffered an unusually higher turnover of carers this last 12 months, the service provider has never failed.
All the ladies who come here are pleasant, gentle and caring with my wife and all are welcome here.
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Review from Nina E (Client) assisted by family/friend published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service that is provided.
All the carers are lovely and very professional.
The office staff are kind and always helpful if I have a worry or concern.
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Review from Jennifer H (Client) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client for 4 1/2 years and have found them to be excellent. They are a small family run company and are friendly and helpful whenever you call. The carers are always very good.
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Review from Alfred R (Client) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied overall.
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Review from Florence W (Client) assisted by family/friend published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I receive, my carer always arrives on time and stays for the allotted time.
I have never been let down, someone always covers when my regular carer is away.
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Review from Gwynneth G (Client) assisted by family/friend published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff who seem to realise that talking to people and getting to know them is very important.
The staff seem to be very efficient and happy to be there which is also very important.
I would have no hesitation in recommending Above & Beyond Care Ltd to anyone who needs care. I am very
satisfied.
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Review from Gwenneth B (Client) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied. The only complaint, bed making could improve.
Reply from Alison Liffen at Above & Beyond Care Ltd - Ipswich

Thank you for taking the time to tell us you are very satisfied, we were sorry to hear that your pillows were not being plumped the way you like them and I hope this now been resolved.

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Review from Ann B (Client) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has advanced fronto-temporal dementia and we have been receiving care for her from Above and Beyond Care for 3 years. During that time she has gone through many stages of her dementia and the volume of care has had to be adjusted from time to time. I have found that Above and Beyond Care
always copes with this situation admirably. Very recently we had a mini crisis where even more care had to be found without warning. Despite Above and Beyond Care having Staff with holidays, and some off sick, they went out of their way to provide my daughter with the Care she needed and no loss was incurred because of their efforts. In an unpredictable situation like this, I can say that Above and Beyond Care have always pulled out all the stops and coped with her needs. I wholeheartedly recommend them for the care needs of any dependent and ill client who needs loving care. Apart from physical needs the Caring Staff put a smile on her face and she has been happy with them from Day One.
Reply from Jess Liffen at Above & Beyond Care Ltd - Ipswich

Thank you very much for your lovely words Ann.

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Review from Lynne H (Wife of Client) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with the care provided for my husband from Above & Beyond. I had been advised to choose a smaller care company and have not regretted the change.
Rotas are emailed every week as I like to know who is coming and when and it makes arranging appointments etc much easier too. We
generally have the same group of carers who care about the work they do.
I have respite once a week and I never worry about leaving my home and husband in their care.
The office staff are very helpful and any requests for time changes and extra care are always met with a ‘yes we can’ attitude.
I only have one little niggle that we are not always told of lateness and time changes.
I would happily recommend this company.
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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Above & Beyond Care Ltd - Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Above & Beyond Care Ltd - Ipswich is calculated as follows: ( (21 Excellents x 5) + (9 Goods x 4) ) ÷ 30 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Above & Beyond Care Ltd - Ipswich is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (3)

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Alison

Job Title: Director/Manager Joined: 2011

I’ve been working in domiciliary care for over 25 years, starting as a carer. It is a true privilege to support people in their own homes. Along the way, I’ve earned a Level 5 qualification in Leadership and Management and became an NVQ assessor and a registered trainer in Basic Life Support as well as Moving and Handling. I’m passionate about empowering others, whether it’s through high-quality care or hands-on training. Outside of work, I enjoy spending time with our growing family, keeping fit with aqua classes and watching a good TV series.

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Jess Liffen-Thompson

Job Title: Deputy Manager Joined: 2012

I began my career in domiciliary care after leaving college, having completed my Level 3 Diploma in Health and Social Care. Since then, I’ve built a strong foundation of experience and knowledge within the care sector. I am now trained up to Level 5 in Leadership and Management, which has further developed my ability to lead teams and support high-quality care delivery.


Over the years, I’ve taken on a variety of challenges—at one point even jumping out of an aeroplane for charity! These days, life is a little more grounded as I focus on raising my young children while continuing to grow both personally and professionally within the care industry.

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Abbie Liffen

Job Title: Quality Assurance Manager Joined: 2013

Hi, I'm Abbie.


I'm the youngest daughter—also known as daughter number two. I've been working in the care sector since 2013. During that time, I've gained experience in domiciliary care, within a hospital setting and as a youth worker. I have completed various training courses, including Level 2 and 3 Diplomas in Health and Social Care, as well as a Level 5 Leadership and Management qualification in Health and Social Care.


In my spare time, I enjoy keeping fit and exploring new country walks with my Yorkshire Terrier, Oli, and my rescue dog, Mario.

Frequently Asked Questions about Above & Beyond Care Ltd - Ipswich

What Type of Services does Above & Beyond Care Ltd - Ipswich offer?

Above & Beyond Care Ltd - Ipswich offers Home Care.

How many Carers does Above & Beyond Care Ltd - Ipswich employ?

Above & Beyond Care Ltd - Ipswich employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Above & Beyond Care Ltd - Ipswich to verify any information. View our terms and conditions. Above & Beyond Care Ltd - Ipswich has an Enhanced Service - more info.