Above & Beyond Care Ltd - Ipswich

Basepoint, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9SJ

Above & Beyond Care Ltd is a family owned company, their main aim is to focus on supplying a person centered, high quality domiciliary care service. The company offers a range of care services to individuals within the Ipswich & surrounding areas. Expert staff will ensure clients receive quality of care with dignity and respect within their own homes.

Above and Beyond Care Ltd is registered with the Care Quality Commission and fully accredited with Social Services.

Owner : Above & Beyond Care Ltd

Person in charge: Alison Liffen (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Above & Beyond Care Ltd - Ipswich: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Above & Beyond Care Ltd - Ipswich has a Review Score of 9.8 (9.843)

The Review Score of 9.8 (maximum of 10) for Above & Beyond Care Ltd - Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Above & Beyond Care Ltd - Ipswich in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.843 for Above & Beyond Care Ltd - Ipswich is calculated as follows: ( (75 Excellents x 5) + (14 Goods x 4) ) ÷ 89 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Above & Beyond Care Ltd - Ipswich is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Above & Beyond Care Ltd - Ipswich?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Above & Beyond Care Ltd - Ipswich

  • Client / Service User
    5
  • Daughter of Client/Service User
    4
  • Husband of Client/Service User
    2
  • Son of Client/Service User
    2
  • Cousin of Client/Service User
    1
  • more

Very satisfied with the service I have received.
I have never been let down by non-arrival of a carer and all carers have appeared very close to the appointed time.
All the carers are very kind and perform their tasks professionally. At all times they are dressed smartly and are all welcome here.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Choosing the right care for your loved ones is a huge responsibility because you are putting your trust into the hands of people you don't know. From the moment we first got in contact with Above and Beyond Care we felt reassured and at ease.
The level of care and support that they offer is outstanding, nothing is too much trouble and they go the extra mile to support the family in what are, very often, extremely challenging situations.
The whole team, both managers and carers have shown time and again that they are compassionate, supportive and proactive. This means that you can put your mind at rest in the knowledge that the care they are providing is of a very high quality.
I would highly recommend Above and Beyond Care without hesitation.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The visiting carers are almost always prompt and go about their tasks in an efficient but friendly manner, most of the carers have a lot of experience to draw on and can offer advice and suggestions which are often invaluable. The office support is always helpful and aware of our needs, responding quickly to any requests for changes in rota and offer suggestions to make our use of the service more suitable to our needs.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I think Above and Beyond carers are such a very well organise and wonderful company. Every carer is first class at what they do and nothing is to much trouble and they always are polite and happy while attending to my mother's needs they all deserve a big pat on the back they are far the best company we have had.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

No negatives at the moment other than, we think we should be informed if and when the carers are going to be late as on the odd occasion, for whatever reason, there has been no information forthcoming. On one occasion I did the complete care myself and the carer when she eventually turned up even put in the log a half hour visit when in fact she was only here for 15 minutes at the most.
Other than what has been mentioned, overall, an honest and caring attitude by the carers is very refreshing.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My carer always comes in with a smile and hello and also asks how I am today. When I am having personal care done my carer always treats me with dignity. When I ring up I find the management very friendly and easy to talk too. I always look forward to my carer coming, as so caring and kind.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our carer is very reliable and goes the extra mile in supporting my mother. They are very conscientious and uses initiative, together with a common sense approach to looking after my mother's housekeeping requirements.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Care Treatment - Mostly very good from two carers. One carer not so good.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Above & Beyond Care is a small family run company. I have been with them for 3 years and would recommend them to anyone who needs care. As they are a small company, you get a personalised service and the office know who you are if you phone. The carers respect your privacy, are punctual and are professional and friendly.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My 63-year-old daughter has advanced frontotemporal dementia and we have a team of Carers from this firm who are second to none in their care of my daughter. Her physical needs are performed hygienically wearing plastic aprons, gloves, and always with dignity. My daughter responds to being loved and wanted, and this is expressed by her Carers with hugs, walks, telling her she is loved, laughter, and nothing, is too much trouble for this wonderful team who go 'above and beyond' in their total care of my daughter. She is always happy when she is with them and everything in her little world is 'gorgeous' in consequence.
Much praise is due to the owners of this firm who train their employees to this very high standard with the well-being and happiness of the patient in mind and they are known for this in this area. I can't even begin to express my gratitude and relief as her Mother for this major input to her life. They are the best - the very best.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My brother-in-law has an involuntary bowel and dementia. The staff will greet the client, make a cup of tea, coffee and breakfast if required. Will ask to take him with help if necessary to the bathroom. If he will let them. If not they will suggest bringing a bowl of water to him, wash and pad change. They mop bathroom, change bedding, clean sides down in kitchen and wash dishes, and will have a chat while filling in the care report daily.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The named agency is by far the best we have had, it gives excellent service and is extremely well run. Any minor problems which occasionally arise are quickly dealt with, they are very easy to talk to and very easy to get in touch with if needed. The care my mum gets from these carers is excellent the carers themselves are very friendly and easy to communicate with. They give excellent service and have done from the day we started with them. I wouldn't hesitate to recommend them to anyone.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been fortunate enough to have received care from the agency for years or cannot speak to highly of all their carers and of the organisers. They have made living on my own so much more possible and bearable than it would have been without their kindness and thoughtfulness.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like to thank Above and Beyond for a really supportive service in helping a family to cope at such short notice with my Dad's hospital appointment.

From phoning and asking at 24 hours notice for an escort to take Dad to an eye clinic appointment to taking him back to the home safely, your staff have provided a truly professional service.

Above & Beyond when I phoned said I will try when many agencies just said no. For them finding the perfect person to deal with a very cantankerous elderly man who hates not being able to cope himself, I have to say amazingly my Dad really liked him, can you pass on my own and Dad's thanks to him. I would have no hesitation in recommending your services.

A big thank you as I was very lucky to have found Above and Beyond in what was a really stressful time.

Merry Christmas.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our parents were determined to remain in their own home despite increasing frailty and vulnerability. That was manageable until ill health struck me. We had to have help from an agency. Having previously worked in the care industry I was extremely vigorous in my researching I am very aware of the shortcuts some agencies may take.
I selected ABC above beyond care due to the high CQC rating. Following an interview at our home and a second visit this time with my parents we were all happy to start the care required.
I am more than delighted with the agency and staff. They are all, without fail, friendly, efficient and professional. They understand the difficulty for my parents in accepting that they needed care in order to remain in their own home and have persevered when objection has been made by my parents on their more confused days. Their home appears cleaner, smells fresher, my mum's badly soiled bed is always freshly made up and the sheets laundered. This is not a nice task but it's all done with a smile.

I actually TRUST this agency and I do not say this lightly.
They are proactive, when they notice something we need to be aware of they inform us, not so we can deal with it as they already have, but to keep us up to date.
Both my parents are now really happy with their carer, in fact, they have requested we increase their visits.
The agency does half hour visits and is very conscious of small budgets and is happy to help for as few or as many hours as you require.
I am extremely happy to recommend ABC to anybody. They actually do achieve what we all want, perfect care for our much loved parents when we cannot be there.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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