Above & Beyond Care Ltd - Ipswich

Basepoint, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9SJ

Above & Beyond Care Ltd is a family owned company, their main aim is to focus on supplying a person centered, high quality domiciliary care service. The company offers a range of care services to individuals within the Ipswich & surrounding areas. Expert staff will ensure clients receive quality of care with dignity and respect within their own homes.

Above and Beyond Care Ltd is registered with the Care Quality Commission and fully accredited with Social Services.

Owner : Above & Beyond Care Ltd

Person in charge: Alison Liffen (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Above & Beyond Care Ltd - Ipswich: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.8 out of 10 for Above & Beyond Care Ltd - Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Above & Beyond Care Ltd - Ipswich in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.803 for Above & Beyond Care Ltd - Ipswich is calculated as follows: ( (110 Excellents x 5) + (27 Goods x 4) ) ÷ 137 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Above & Beyond Care Ltd - Ipswich is based on 15 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Above & Beyond Care Ltd - Ipswich has a Review Score of 9.8 (9.803) out of 10 and an Average Rating of 4.8 out of 5 from 23 Reviews over all time

Average Ratings

  • Excellent
    19
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Above & Beyond Care Ltd - Ipswich?

  • Extremely LIKELY
    20
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Above & Beyond Care Ltd - Ipswich

  • Client / Service User
    11
  • Daughter of Client/Service User
    4
  • Husband of Client/Service User
    3
  • Son of Client/Service User
    2
  • Cousin of Client/Service User
    1
  • more

Although Above & Beyond Care Ltd has suffered an unusually higher turnover of carers this last 12 months, the service provider has never failed.
All the ladies who come here are pleasant, gentle and caring with my wife and all are welcome here.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the service that is provided.
All the carers are lovely and very professional.
The office staff are kind and always helpful if I have a worry or concern.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

I have been a service user for some six months. During the whole of this time, I have been pleased with the service and help provided by the carers and also the office staff.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Likely

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Average Rating:   4 out of 5

I have been a client for 4 1/2 years and have found them to be excellent. They are a small family run company and are friendly and helpful whenever you call. The carers are always very good.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied overall.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care I receive, my carer always arrives on time and stays for the allotted time.
I have never been let down, someone always covers when my regular carer is away.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Friendly caring staff who seem to realise that talking to people and getting to know them is very important.
The staff seem to be very efficient and happy to be there which is also very important.
I would have no hesitation in recommending Above & Beyond Care Ltd to anyone who needs care. I am very satisfied.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied. The only complaint, bed making could improve.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Likely

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Average Rating:   4 out of 5

Alison Liffen at Above & Beyond Care Ltd - Ipswich responded to this review on 06 Jun 2018:

Thank you for taking the time to tell us you are very satisfied, we were sorry to hear that your pillows were not being plumped the way you like them and I hope this now been resolved.

My daughter has advanced fronto-temporal dementia and we have been receiving care for her from Above and Beyond Care for 3 years. During that time she has gone through many stages of her dementia and the volume of care has had to be adjusted from time to time. I have found that Above and Beyond Care always copes with this situation admirably. Very recently we had a mini crisis where even more care had to be found without warning. Despite Above and Beyond Care having Staff with holidays, and some off sick, they went out of their way to provide my daughter with the Care she needed and no loss was incurred because of their efforts. In an unpredictable situation like this, I can say that Above and Beyond Care have always pulled out all the stops and coped with her needs. I wholeheartedly recommend them for the care needs of any dependent and ill client who needs loving care. Apart from physical needs the Caring Staff put a smile on her face and she has been happy with them from Day One.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Jess Liffen at Above & Beyond Care Ltd - Ipswich responded to this review on 04 Jun 2018:

Thank you very much for your lovely words Ann.

I have been very happy with the care provided for my husband from Above & Beyond. I had been advised to choose a smaller care company and have not regretted the change.
Rotas are emailed every week as I like to know who is coming and when and it makes arranging appointments etc much easier too. We generally have the same group of carers who care about the work they do.
I have respite once a week and I never worry about leaving my home and husband in their care.
The office staff are very helpful and any requests for time changes and extra care are always met with a ‘yes we can’ attitude.
I only have one little niggle that we are not always told of lateness and time changes.
I would happily recommend this company.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   4.8 out of 5

Very satisfied with the service I have received.
I have never been let down by non-arrival of a carer and all carers have appeared very close to the appointed time.
All the carers are very kind and perform their tasks professionally. At all times they are dressed smartly and are all welcome here.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Choosing the right care for your loved ones is a huge responsibility because you are putting your trust into the hands of people you don't know. From the moment we first got in contact with Above and Beyond Care we felt reassured and at ease.
The level of care and support that they offer is outstanding, nothing is too much trouble and they go the extra mile to support the family in what are, very often, extremely challenging situations.
The whole team, both managers and carers have shown time and again that they are compassionate, supportive and proactive. This means that you can put your mind at rest in the knowledge that the care they are providing is of a very high quality.
I would highly recommend Above and Beyond Care without hesitation.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

The visiting carers are almost always prompt and go about their tasks in an efficient but friendly manner, most of the carers have a lot of experience to draw on and can offer advice and suggestions which are often invaluable. The office support is always helpful and aware of our needs, responding quickly to any requests for changes in rota and offer suggestions to make our use of the service more suitable to our needs.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   4.7 out of 5

I think Above and Beyond carers are such a very well organise and wonderful company. Every carer is first class at what they do and nothing is to much trouble and they always are polite and happy while attending to my mother's needs they all deserve a big pat on the back they are far the best company we have had.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

No negatives at the moment other than, we think we should be informed if and when the carers are going to be late as on the odd occasion, for whatever reason, there has been no information forthcoming. On one occasion I did the complete care myself and the carer when she eventually turned up even put in the log a half hour visit when in fact she was only here for 15 minutes at the most.
Other than what has been mentioned, overall, an honest and caring attitude by the carers is very refreshing.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   4 out of 5

My carer always comes in with a smile and hello and also asks how I am today. When I am having personal care done my carer always treats me with dignity. When I ring up I find the management very friendly and easy to talk too. I always look forward to my carer coming, as so caring and kind.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Our carer is very reliable and goes the extra mile in supporting my mother. They are very conscientious and uses initiative, together with a common sense approach to looking after my mother's housekeeping requirements.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Care Treatment - Mostly very good from two carers. One carer not so good.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Likely

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Average Rating:   4 out of 5

My brother-in-law has an involuntary bowel and dementia. The staff will greet the client, make a cup of tea, coffee and breakfast if required. Will ask to take him with help if necessary to the bathroom. If he will let them. If not they will suggest bringing a bowl of water to him, wash and pad change. They mop bathroom, change bedding, clean sides down in kitchen and wash dishes, and will have a chat while filling in the care report daily.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

The named agency is by far the best we have had, it gives excellent service and is extremely well run. Any minor problems which occasionally arise are quickly dealt with, they are very easy to talk to and very easy to get in touch with if needed. The care my mum gets from these carers is excellent the carers themselves are very friendly and easy to communicate with. They give excellent service and have done from the day we started with them. I wouldn't hesitate to recommend them to anyone.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

I have been fortunate enough to have received care from the agency for years or cannot speak to highly of all their carers and of the organisers. They have made living on my own so much more possible and bearable than it would have been without their kindness and thoughtfulness.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

I would like to thank Above and Beyond for a really supportive service in helping a family to cope at such short notice with my Dad's hospital appointment.

From phoning and asking at 24 hours notice for an escort to take Dad to an eye clinic appointment to taking him back to the home safely, your staff have provided a truly professional service.

Above & Beyond when I phoned said I will try when many agencies just said no. For them finding the perfect person to deal with a very cantankerous elderly man who hates not being able to cope himself, I have to say amazingly my Dad really liked him, can you pass on my own and Dad's thanks to him. I would have no hesitation in recommending your services.

A big thank you as I was very lucky to have found Above and Beyond in what was a really stressful time.

Merry Christmas.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

Our parents were determined to remain in their own home despite increasing frailty and vulnerability. That was manageable until ill health struck me. We had to have help from an agency. Having previously worked in the care industry I was extremely vigorous in my researching I am very aware of the shortcuts some agencies may take.
I selected ABC above beyond care due to the high CQC rating. Following an interview at our home and a second visit this time with my parents we were all happy to start the care required.
I am more than delighted with the agency and staff. They are all, without fail, friendly, efficient and professional. They understand the difficulty for my parents in accepting that they needed care in order to remain in their own home and have persevered when objection has been made by my parents on their more confused days. Their home appears cleaner, smells fresher, my mum's badly soiled bed is always freshly made up and the sheets laundered. This is not a nice task but it's all done with a smile.

I actually TRUST this agency and I do not say this lightly.
They are proactive, when they notice something we need to be aware of they inform us, not so we can deal with it as they already have, but to keep us up to date.
Both my parents are now really happy with their carer, in fact, they have requested we increase their visits.
The agency does half hour visits and is very conscious of small budgets and is happy to help for as few or as many hours as you require.
I am extremely happy to recommend ABC to anybody. They actually do achieve what we all want, perfect care for our much loved parents when we cannot be there.

How likely would you be to recommend Above & Beyond Care Ltd - Ipswich? Extremely Likely

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Average Rating:   5 out of 5

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Staff Profiles

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Alison

Job Title: Director / Manager

Joined: 2011

Description:

Director / Manager

No image found

Jess

Job Title: Deputy Manager

Joined: 2012

Description:

Deputy Manager

No image found

Sarah

Job Title: Administrator / Coordinator

Joined: 2016

Description:

Administrator / Coordinator

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