Heydays Care and Support Services Ltd

76 Warwick Street, Grange-over-Sands LA14 5HB
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9.7 53 Reviews
  • Heydays Care and Support Services Ltd, Grange-over-Sands
Heydays Care and Support Services is a private domiciliary care agency, founded in 2011 with the aim of providing a home care service that offers the highest standards of care and support to individuals within their own homes and in the community.

The two co-founders of the business began their careers in the care industry at an early age and between the two of them have over forty years of valuable knowledge, experience and qualifications from working within the care sector.

Heydays Care and Support Services is a forward-thinking domiciliary care agency that covers an extensive range of personal and domestic services which promote independent living for individuals requiring assistance and support in the comfort of their home.

The company aims to help all clients to lead as fulfilling a life as possible through delivering a high, professional standard of service and tailoring care packages to meet individual's needs. Heydays prioritise providing continuity of care to enable trusted friendships to blossom and a sense of value and belonging between all clients and staff members alike.

Heydays are registered with the CQC and have a rating of 'good' (December 2022).

Heydays are a preferred provider for Cumberland and Westmorland Council and within the NHS framework covering the Grange-Over-Sands and South Lakes area, and the Barrow-in-Furness area.

Heydays Headquarters and Training Centre is located in Barrow-in-Furness. The company has two branches, in Grange-Over-Sands and Barrow-in-Furness. The Grange branch covers surrounding villages such as Allithwaite, Cartmel, Cark, Flookburgh, Field Broughton, Newby Bridge, Witherslack, Heversham and Levens. The Barrow branch covers the Furness area.
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Care Provided by Heydays Care and Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.50 – £46
  • Weekly Live-in Care Fees: £1395 – £1650

Please call our friendly team who will be happy to discuss the care rates for your area

These prices are only a guideline, please contact Heydays Care and Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Heydays Care & Support Services Ltd

Person in charge

  • Dawn Darby (Manager)

Heydays Care and Support Services Ltd Reviews (53)

9.7

Heydays Care and Support Services Ltd has a Review Score of 9.7 (9.716) out of 10, based on 16 reviews in the last 2 years.
Over all time Heydays Care and Support Services Ltd has 53 reviews.

Overall Experience
  • 35
  • 17
  • 1
  • 0
  • 0
Date Published
  • 53
  • 4
  • 5
  • 16
  • 37
Reviewer Connection to Heydays Care and Support Services Ltd
  • 35
  • 7
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 53, showing 41-53
Review from B C (Client) assisted by family/friend published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from E B (Client) assisted by family/friend published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, kind and supportive.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Alan P (Husband of Client) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I have been using the care service, it has taken a lot of weight off my shoulders. On the morning of each day I now have the carers each morning for 30 minutes. They get my wife up, showered, and dressed, which is a blessing. Every carer who visits is friendly and most of all efficient.
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Review from R T (Daughter of Client) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems satisfied with the care she is receiving. Mum thinks the girls who call are pleasant and attentive. Sometimes Mum will not ask for things because she thinks its a bother - I have reassured her that if she needs anything to ask, and if they can, they will. Only one issue a couple of times,
carers have been late and she tends to panic, but this was soon rectified.
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Review from Jackie K (Friend of Client) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Heydays Care has only ever been positive and I would not hesitate to recommend them. The carers are all extremely kind and go out of their way to look after their clients.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you Jackie for your lovely feedback and comment.

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Review from Marilyn H (Sister of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always find the carers very professional, kind and caring.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you for your lovely review.

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Review from Beth K (Client) assisted by family/friend published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault the care that I have received. The carers have been warm and friendly and obliging in every way. I am very grateful for all the help I have had in assisting me to regain my independence and confidence.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Such lovely feedback thank you. It is always so nice to hear that our fabulous team are constantly encouraging our clients' independence and truly support our clients to remain in the comfort of your own home. I will pass your lovely comment onto our team.

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Review from Andrea E (Client) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very good. Very patient at times with me because of my M.S. When my body doesn't work and I need more time to move they are very understanding as not to try and hurry me and not everyone gets it.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Lovely to hear, we always emphasize during training that good care cannot be rushed so its great to hear feedback that this is being delivered in such a great manner.

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Review from Allan J (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very caring and helpful.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you, it is so great to hear such lovely comments.

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Review from Angelina K (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all carers very helpful and supportive, can talk easily to carers.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Lovely to hear and we are so very proud of our team, and are very lucky to have such compassionate and caring staff.

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Review from Christopher B (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided through Heydays is excellent. Carers that come are extremely friendly. Nothing is too much trouble.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you for your lovely review, it’s always great to hear that are wonderful team are doing such a fantastic job in the community and truly shows how much they enjoy supporting our clients.

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Review from Penny N (Granddaughter of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heydays have been fantastic with my nana since they started caring for her in October 2018. They have delivered an outstanding standard of care. They are reliable, friendly and go above and beyond for my nana. My nana's previous care providers weren't great, so she was a bit nervous of Heydays coming
in, but it didn't take long for her to see the difference in standard and even began to look forward to their carers visits and refers to them now as more like friends than carers. Heydays are also great to speak to and work well with the family. If I have ever needed to speak to them about anything I've found them to be extremely approachable and friendly with a great attitude and work ethic. Could not recommend this company enough.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Lovely to read your review and so pleased to hear that the carers are known more as friends, and have restored your Nana's faith in homecare.
We think we have an amazing team so its great to hear what a good job they do enriching the lives of others.

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Review from Cheryl C (Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Heydays Care for several years and cannot speak more highly of them.
Every carer goes above and beyond to make sure my needs are taken care of and I am grateful to call many of them my friends.
If I do have a problem, it is always dealt with promptly and fairly.
Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you for the lovely comments, we are so pleased that our carers are seen as friends as this is a huge compliment to the staff and it shows the relationships that have formed are truly great.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Heydays Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Heydays Care and Support Services Ltd is calculated as follows: ( (74 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heydays Care and Support Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Kelly

Kelly Shaw

Job Title: Director Joined: 2011

Kelly is the Co-Founder and Manager of Heydays Care & Support Services.


Kelly oversees the Grange and South Lakes areas of the business and has over twenty years experience working within the care sector. Kelly holds a BA Honours Degree in Care Community & Citizenship, an N.V.Q Level 4 in Management, an N.V.Q in Business Administration and numerous accredited care training qualifications.


Prior to founding Heydays, Kelly spent 12 years working in the care profession within the community and in hospitals. Kelly runs a popular, annual calendar of Heydays Day Centre's for clients and still enjoys making regular care visits to clients.

Dawn

Dawn Derby

Job Title: Director Joined: 2011

Dawn is the Co-Founder and Registered Manager of Heydays Care & Support Services.


Dawn oversees the Barrow and Furness areas of the business and has over twenty years experience within the care sector. Dawn holds a N.V.Q Level 4 in Management and an N.V.Q in Business Administration in addition to full and accredited training in many care modules including Moving & Handling, First Aid, Dementia Awareness, Safe-Guarding Vulnerable Adults, Health & Safety, Safe handling of Medication and Positive Care Practices.


Dawn oversees much of the business governance on a day to day basis, whilst still remaining hands-on with the care side.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heydays Care and Support Services Ltd to verify any information. View our terms and conditions. Heydays Care and Support Services Ltd has an Enhanced Service - more info.