Heydays Care and Support Services Ltd

76 Warwick Street, Grange-over-Sands LA14 5HB
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9.7 53 Reviews
  • Heydays Care and Support Services Ltd, Grange-over-Sands
Heydays Care and Support Services is a private domiciliary care agency, founded in 2011 with the aim to provide a home care service that offered the highest standards of care and support to individuals within their own homes and in the community.

The two co-founders of the business began their careers in the care industry at an early age and between the two of them have over forty years of valuable knowledge, experience and qualifications from working within the care sector.

Heydays Care and Support Services is a forward-thinking domiciliary care agency that covers an extensive range of personal and domestic services which promote independent living for individuals requiring assistance and support in the comfort of their home.

The company aims to help all clients to lead as fulfilling a life as possible through delivering a high, professional standard of service and tailoring care packages to meet individual's needs. Heydays prioritise providing continuity of care to enable trusted friendships to blossom and a sense of value and belonging between all clients and staff members alike.

Heydays are registered with the CQC and have a rating of 'good' (December 2022).

Heydays are a preferred provider for Cumberland and Westmorland Council and within the NHS framework covering the Grange-Over-Sands and South Lakes area, and the Barrow-in-Furness area.

Heydays Headquarters and Training Centre is located in Barrow-in-Furness. The company has two branches, in Grange-Over-Sands and Barrow-in-Furness. The Grange branch covers surrounding villages such as Allithwaite, Cartmel, Cark, Flookburgh, Field Broughton, Newby Bridge, Witherslack, Heversham and Levens. The Barrow branch covers the Furness area.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Please call our friendly team who will be happy to discuss the care rates for your area

Good to Know

Owner

  • Heydays Care & Support Services Ltd

Person in charge

  • Dawn Darby (Manager)

Heydays Care and Support Services Ltd Reviews (53)

9.7

Heydays Care and Support Services Ltd has a Review Score of 9.7 (9.716) out of 10, based on 16 reviews in the last 2 years.
Over all time Heydays Care and Support Services Ltd has 53 reviews.

Overall Experience
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Date Published
  • 53
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  • 16
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Reviewer Connection to Heydays Care and Support Services Ltd
  • 35
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Total of 53, showing 21-40
Review from Kathleen S (Client) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with nearly all care and attention I get.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you Kathleen, I will pass your feedback on to the team.
Kind regards,
Kelly.

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Review from Annette W (Client) assisted by family/friend published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Heydays Care and Support Services to be very caring and treat me with respect at all times, for which I am very grateful. They always take the time to chat and make sure everything is ok before they leave.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you Annette, I will pass your lovely comments on to the team.
Kind regards,
Kelly.

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Review from S H (Daughter of Client) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a good level of service. Reliable and always willing to talk through and address any issues.
Some carers' standards are not up to scratch, however, the majority are.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Hi S, thank you for your review. I am sorry to hear that you feel not all carers work to a high standard as we always try to deliver a high service, if you would like to call the office I would be happy to discuss this with you.
Kind regards,
Kelly.

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Review from Helen H (Client) assisted by family/friend published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are efficient and almost always professional, lovely to have a conversation with, good fun. Occasionally one or two carers assume too much resulting in having to do things twice. Most of the time carers are very good at using their own initiative to good effect.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you Helen, your feedback is much appreciated

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Review from E R (Daughter of Client) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care company who deal with clients' needs respectfully and with dignity.
Caring and good with communication with client and take time so never feels rushed.
Supportive of client and family needs.
If we have any issues dealt with professionally and promptly, very rare occasions.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you, that's lovely to hear your feedback is much appreciated

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Review from Jeffrey C (Client) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heydays is very good.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you, that is very nice to hear I will pass this on to the staff

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Review from K R (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with Heydays for over 4 years now. I am very happy with the service, staff are very pleasant and do everything required.
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Review from Joseph B (Client) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff treated me with respect and were there when I needed help.
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Review from V R (Client) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been fortunate in that the carers who come to me I regard more as friends. They will go to great lengths to ensure I am comfortable which I generally appreciate.
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Review from Freda H (Wife of Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of our carers arrive promptly and carry out the required tasks efficiently and pleasantly; they converse well with my husband and also with me. I think that good communication is important and builds up a friendly, trusting relationship. The tasks range from assisting my husband to get out of bed
and to carry out washing and dressing daily, and to assist in the general run of the house - eg, drying, washing, cleaning floor and carpets, removing kitchen debris bagged up to outside bins so that the house remains clean and tidy for everyone's comfort.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank You, Freda for your lovely review, its lovely to hear such good feedback and I will pass this onto the team

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Review from E W (Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the policy on washing up is to wash, dry and put away, I have asked the carers to leave them out on the worktop as I suffer from vertigo and cannot reach the high cupboards this has not always been done. Otherwise, I have found the care to be very good with some carers certainly going the extra
mile.
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Review from C S (Sister-in-law of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Heydays have provided daily home care for my brother-in-law to live independently and safely. They have taken great care to get the detail right for him and ensuring the continuity of care and to the staff that make up the team. Staff are all very kind and thoughtful in the care and socialising they
offer, this contributes greatly to his happiness and self-confidence.
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Review from C R (Husband of Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who visit to attend my gentle wife are all so good with her and understanding. She is one who never grumbles or complains but she has built up a wonderful friendship with all of them and looks forward to their most welcome visits. These people are second to none and nothing seems too much
for them with their work. They are now much like family to us now. No, they are our family now, or much better.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Beautiful words thank you very much, I will be sure to pass this on to our wonderful team who in turn think the world of your wife

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Review from D E (Son of Client) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heydays Care and Support Services have been wonderful. I was told by a friend of mine to contact Heydeys for help and support when my mum first got poorly and I cannot thank them enough. The work they do and care given is second to none!
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Review from S M (Client) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff pleasant and helpful. Very important when you are elderly and vulnerable.
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Review from L F (Client) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being with several care agency's, I changed to Haydays after a recommendation, and I have to say that they have been incredible in taking care of me and my needs. They do their very best to give me the continuity I wish for, mostly, and the staff they place with me have the right personality that
I can get on with from the start without me feeling awkward. Also, my two daughters and friends comment on how great they all are with me. Very good.
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Review from M F (Client) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel well looked after; the carers were very nice and helpful.
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Review from D S (Daughter of Client) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found all staff, management and carers very kind and supportive to both Mam and all the family. It's a very difficult decision admitting you need help, but so glad we did.
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Review from B S (Client) assisted by family/friend published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service that this company has provided is of the highest quality and that I would recommend their services to friends and family. The staff are excellent and anything you ask them to do, they do it without hesitation.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you for your lovely feedback. It is great to hear you feel happy with our service, and I will certainly pass the comments onto the team; it is always a pleasure to visit you.

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Review from D W (Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff, kind and considerate. I'm impressed by all contact carers using PPE during this virus.
Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you for your review, we are very proud of our team especially through these challenging times. We have a fantastic team that takes wearing PPE very seriously especially during these dark days, keeping our clients safe.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Heydays Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Heydays Care and Support Services Ltd is calculated as follows: ( (74 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heydays Care and Support Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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