Bluebird Care Swindon

Suite E6, Gemini House, Groundwell Industrial Estate, Swindon SN25 5AZ
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8.9 34 Reviews
  • Bluebird Care Swindon, Swindon
Bluebird Care (Swindon) is a domiciliary care service that provides personal care to people living in their own homes in Swindon and the surrounding areas.

It offers a unique service of personalised care visits from 30 minutes to longer social calls.

Staff are very compassionate, kind and establish positive and meaningful caring relationships.

Staff often go 'the extra mile' to meet people's needs and improve their lives. This caring approach is also visible within the team with the staff being very caring to one another and towards the local community.

Staff respect people's privacy and dignity at all times. People are supported to be as independent as possible so they can continue to live their life in a way they want.
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Care Provided by Bluebird Care Swindon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.95 – £69.20
  • Weekly Live-in Care Fees: £1300 – £1600

CARE AND SUPPORT AT HOME – PRICES


Care and Support at Home Visits
Tier 1
Weekdays   60 minute visit   £34.60
   45 minute visit   £29.76
   30 minute visit   £27.68


Weekends   60 minute visit   £40.10
   45 minute visit   £34.49
   30 minute visit   £32.08


Bank Holidays   60 minute visit   £69.20
   45 minute visit   £59.51
   30 minute visit   £55.36
      


Care and Support at Home Visits
Tier 2


Weekdays   60 minute visit   £25.95
   45 minute visit   £20.95
   30 minute visit   £19.95


Weekends   60 minute visit   £27.95
   45 minute visit   £22.95
   30 minute visit   £21.95


Bank Holidays   60 minute visit   £49.95
   45 minute visit   £38.95
   30 minute visit   £36.95


Overnight – Waking Night
Weekdays   Waking night visits are normally 10pm – 7am   £280.00
Weekends      £330.00
Bank Holidays      £560.00


Overnight – Sleep In
Weekdays   Sleep In night visits are normally 10pm – 7am   £250.00
Weekends      £280.00
Bank Holidays      £500.00


LIVE IN CARE AND SUPPORT


Permanent Live-in Price Per Week
Band 1      £1 300.00
Band 2      £1 500.00

These prices are only a guideline, please contact Bluebird Care Swindon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Phillip Tucker (Branch Manager)

Bluebird Care Swindon Reviews (34)

8.9

Bluebird Care Swindon has a Review Score of 8.9 (8.875) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Swindon has 34 reviews.

Overall Experience
  • 23
  • 11
  • 0
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Date Published
  • 34
  • 2
  • 2
  • 4
  • 30
Reviewer Connection to Bluebird Care Swindon
  • 17
  • 6
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  • 3
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 1-20
Review from K P (Son of Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was a hastily prepared short term care package for my Father. The whole process from discussion to delivery was quick and simple with attention paid to my Father's needs. Once agreed the delivery was expedited by professional and personable carers leaving me confident in the care that was given.
I also know that I have a solution in place for the future
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Review from Colin B (Brother of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of Bluebird.
Very caring efficient carers and always on time.
Made such difference to my brothers well being and puts my wife and my mind ate rest knowing we can rely on them.
Management team,aoffice admin all excellent.
So pleased we moved to Bluebird
Keep the good
work.
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Review from L B (Client) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are kind and helpful. They listen to me and try to help me as much as possible. They are fun to be with and are able to make suggestions about things I can do.
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Review from Mark K (Son of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has maintained an excellent level of service throughout 2023, with great communication and support to all of our requirements.
My father continues to be well supported and able to live an independent and quality lifestyle.
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Review from Robert J (Client) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everyone to be very helpful and pleasant to talk to.
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Review from Aimee F (Daughter-in-law of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by the carers is excellent. They ensure dignity is kept at all times along with understanding and sympathy towards his condition. All tasks are met at all times and communication with us as a family is thorough.
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Review from Jaqueline J (Daughter of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were so thankful that care could be provided at such short notice, it really took the stress away from a very stressful situation and gave us as the family peace of mind. We want to say thank you so much.
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Review from A L (Daughter of Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care in Swindon provides a professional, friendly and very caring service. The management are well organised and will always try to accommodate the times of the carer's visit to suit the person being cared for. You are given a weekly timetable showing the date, time and name of the carer, which
is so useful, as you always know who is coming into your family’s home. The management and the carers treat the person they are caring for with the utmost kindness, patience and dignity.
Reply from Lawrence Young, Marketing Manager at Bluebird Care Swindon

Thank you so much for your kind words. It's our complete and utter pleasure to help you ensure the safety and well-being of your loved one.

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Review from G J (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased and efficient.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

We are so pleased you are happy and we are looking forward to supporting you again in the future.

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Review from E B (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been grateful for the friendly, efficient help. It is a great support to me.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind words. We are so pleased that you are happy with the support received.

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Review from D G (Client) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good.
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Review from D C (Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response to my needs has been exemplary from the three main carers I have received during the last five and a half months to date. I cannot fault any of them in any way. They are always happy, courteous and funny. That is exactly what is required, long may it continue.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

We are so pleased to read that you are happy with the care provided, and your comments have been passed on to the relevant care professionals.

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Review from D E (Client) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think they are a good company. New carers are sent to observe and to help with tea calls with a known carer. The people are very nice and very understanding. If a carer doesn't call you can phone oncall.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind review. The office team love hearing from you and hearing of your adventures with the Care Professionals.

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Review from Richard C (Son of Client) published on 22 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird try to give you the same carer all the time, and when that carer is having a break they try to give you the same relief carers, so the carers know my mother and my mother is familiar with the carers. You get a schedule, so you know when the carers are due, and they do tend to be on schedule.
During the peak of the Covid Lockdown, my mother had the same carer for months, so she was only exposed to one person. (She won the top award for domiciliary care in a competition run by the Local Paper for her commitment during this period). The office ring on rare occasions when something has happened and they can't keep to the schedule. The carers are very attentive and are on the lookout for anything that has changed and may need watching or discussing with a doctor. Whenever possible, any new carers shadow the regular carer (free of charge) before they attend on a solo visit. They are always friendly and do a good job.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind review. We're really pleased that both you and your mother are happy with the care provided.

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Review from Vicki A (Client) published on 22 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My main carer has helped me come to terms with a diagnosed addiction from my psychologist. It has been very difficult facing up to this but the support I have had from all my carers and the office has been exemplary. They not only support me with physical issues but also mental health ones too. For
example, this week my main carer went with me to investigate local disabled accessible kayaking and was able to ask the questions that we needed answers to. As a result, I will be attending a taster session with the hope of starting in the season restart in March. My Bluebird carers facilitate me feeling as independent as possible and allow me space to discuss things that are on my mind without judgment. When my mood is low they gently lift me without being overpowering. Bluebird Swindon is amazing and I have no hesitation in recommending them to others that need assistance with daily living.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind review. We are so pleased you are happy with the service provided and that your Care Professionals promote your independence and are helping you access the community.

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Review from Simon C (Son of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has always responded helpfully to my mother's needs.
Their healthcare visitor is attentive and caring and communicates well with me.
They have been very flexible with holidays and special occasions and are always available on the phone.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your review. I will pass your kind comments onto the Care Professional.

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Review from L W (Client) assisted by family/friend published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found both my personal carers to be friendly, helpful, caring and considerate. However, the office omits now to advise me of any change of carers and I am never advised of any change. As a patient the emphasis now seems to have shifted, the patient needs coming second. However, I appreciate change
is inevitable but that can be on both sides as I am paying.
Reply from Lauren Flannigan, Marketing and Media Coordinator at Bluebird Care Swindon

We're pleased that you get on so well with your Carers. I have passed on your concerns about not always being advised of change and will endeavour to ensure you are informed in the future.

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Review from D B (Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, I have found Bluebird Care very reliable and helpful. My carers are all helpful and a joy to have come into my home. Any deadlines with the office have been good.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind words. We really appreciate you taking the time to review our service.

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Review from D T (Husband of Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always punctual, dependable, efficient, kind, friendly and caring. Very knowledgeable and helpful in providing guidance and advice to the client and me her husband.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you so much for your kind words. I can assure you that our Care Professionals enjoy visiting as much as you enjoy having them.

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Review from M H (Son of Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had care for mum for approximately 3 months and found Bluebird to be a professional and compassionate care provider. The contact with the office is always good and help and advice are freely given. We would have no problem recommending them in the future.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you so much for your review. We are so pleased that you are happy with the care that Mum receives.

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Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for Bluebird Care Swindon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Bluebird Care Swindon is calculated as follows: ( (15 Excellents x 5) + (9 Goods x 4) ) ÷ 24 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Swindon is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (6)

Masen

Masen Naidoo

Job Title: Managing Director Joined: 2020

Bluebird Care Swindon is led by Masen Naidoo- joining the team in September 2020. Delivering the highest quality of homecare and support is Masen's absolute goal and he is a firm advocate of putting the customer first. Bluebird Care recognises that customers have a choice in their care provider. Masen and the team are passionate about making Bluebird Care Swindon the districts provider of choice in homecare. Masen also leads Bluebird Care Mendip and Ferndown so comes with a wealth of experience and knowledge.

Jenny

Jenny Atkins

Job Title: Head of Compliance and Training Joined: 2016

Jenny began a career in care at the young age of 18 after completing her A levels and has not looked back since. Her first role in care highlighted the importance of supporting the elderly frail and vulnerable to maintain their health and wellbeing in the comfort of their own homes. Jenny has held a number of roles in the care sector which allowed her to meet customers of different needs, including working with young adults with multiple learning difficulties.


"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."


Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.

Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.


‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.


I love talking to different people from different backgrounds and understating people on a deeper level.


One of the greatest parts of recruitment is being able to constantly bring people together.’


Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities

Tania

Tania Davis

Job Title: Training Manager Joined: 2016

I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.


Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.

Mamta

Mamta Thakur

Job Title: Marketing and Business Development Director Joined: 2023

Mamta Thakur is the Marketing and Business Development Director at Bluebird Care Swindon. She leads the branch’s growth initiatives, driving strategic marketing and business development efforts to expand services and strengthen client relationships. Mamta is passionate about delivering innovative solutions and building a strong, client-focused care team.

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Phillip Tucker

Job Title: Branch Manager Joined: 2025

Philip is the Branch Manager and a Registered Manager at Bluebird Care Southampton. With extensive experience in care management, Kelly leads the team to deliver high-quality, compassionate care tailored to each individual’s needs, ensuring the highest standards of support for all clients.

Frequently Asked Questions about Bluebird Care Swindon

What Type of Services does Bluebird Care Swindon offer?

Bluebird Care Swindon offers Home Care.

How many Carers does Bluebird Care Swindon employ?

Bluebird Care Swindon employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Swindon to verify any information. View our terms and conditions. Bluebird Care Swindon has an Enhanced Service - more info.