Bluebird Care Swindon

Bluebird has been visiting dad for a few years now usually the same staff attend which helps them to get to know dad and vice versa. His usual carers go over and above and call me if she has any concerns, recently she felt dad was unwell which indeed he was and as a result called 999 and he was admitted to hospital. The continuity of the carers I am sure helped hugely in her recognising he was so poorly. Well done team keep it up.

What distinguishes one caring company from another is the quality of the front line staff - the carers. A good carer is loyal to both the client and the company. This is not easy to achieve but when it is the carer can become part of the client's family. I have been with Bluebird Swindon for some years now and have had three regular carers during that period all of whom achieved this status. My carers are excellent. I am very particular but they know my expectations, how I think and anticipate my needs well. I trust them implicitly. This is can only be demonstrated by a company with extremely high standards which it supports by first-class training programs developed over many years. Additionally, the front line staff can only perform well when they are supported by the office staff and management. I have to say my carers have never complained about their support. To summarise - a very good professional company at every level. I have no intention of moving.

Unfortunately, we have found one member of the office team to be brusque not always helpful, our review reflects this. On balance, this would not stop us from recommending Bluebird Care Swindon.

I picked Bluebird Care at random. I knew nothing about care companies and had no friends with any knowledge to ask, but I have been very pleased with the carers that have visited. They are very good and nearly always on time. I have never been let down.

This does not apply to all caring staff!

Very pleased with the care my husband receives.

We are the deputies for a cousin who has learning difficulties, is partially sighted, and lacks capacity. We cannot praise Bluebird Care Swindon enough for the outstanding care given, especially during the lockdown when we were unable to visit. The care, kindness, and vital keeping in touch with us have been second to none. They have been providing care for the last 18 months and have totally shown how a care company should be.

I am very pleased with the care and carers I have. They are the most cheerful and bright. It certainly makes my day.

I have always found Bluebird a friendly and reliable service. Always happy to accommodate any changes to visit on odd occasions. The carers are very friendly and efficient; my husband enjoys their company. He looks forward to playing dominos and quizzes on his twice a week visits. I would certainly recommend Bluebird care to those who are in need of their service.

I have used Bluebird services for more than five years. I can rely on them, and find my carers are very willing to help me, in all situations. I have recommended them to my neighbours.

My experience is encapsulated in the relevant ratings chosen.

Carers I have had have been very good. I know have a "regular" carer who is excellent.

I like that fact I get a rota giving me times and who is coming. I get the same people, so can build up relationships with them and they know about me. Can mostly get meals cooked from scratch, although some of the younger ones can't cook and I have to rely on ready meals that day. Office staff usually sort out any problems, although sometimes not warned if carers are running late or change of carer. All carers have a good standard of English and are willing to help. Carers often not given enough travelling time between calls.

I have always found the staff well presented, friendly and accommodating. They are reliable and keep good timekeeping, and I would highly recommend them to friends and family.