Bluebird Care Swindon

Suite E6, Gemini House, Groundwell Industrial Estate, Swindon SN25 5AZ
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8.9 34 Reviews
  • Bluebird Care Swindon, Swindon
Bluebird Care (Swindon) is a domiciliary care service that provides personal care to people living in their own homes in Swindon and the surrounding areas.

It offers a unique service of personalised care visits from 30 minutes to longer social calls.

Staff are very compassionate, kind and establish positive and meaningful caring relationships.

Staff often go 'the extra mile' to meet people's needs and improve their lives. This caring approach is also visible within the team with the staff being very caring to one another and towards the local community.

Staff respect people's privacy and dignity at all times. People are supported to be as independent as possible so they can continue to live their life in a way they want.
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Care Provided by Bluebird Care Swindon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.95 – £69.20
  • Weekly Live-in Care Fees: £1300 – £1600

CARE AND SUPPORT AT HOME – PRICES


Care and Support at Home Visits
Tier 1
Weekdays   60 minute visit   £34.60
   45 minute visit   £29.76
   30 minute visit   £27.68


Weekends   60 minute visit   £40.10
   45 minute visit   £34.49
   30 minute visit   £32.08


Bank Holidays   60 minute visit   £69.20
   45 minute visit   £59.51
   30 minute visit   £55.36
      


Care and Support at Home Visits
Tier 2


Weekdays   60 minute visit   £25.95
   45 minute visit   £20.95
   30 minute visit   £19.95


Weekends   60 minute visit   £27.95
   45 minute visit   £22.95
   30 minute visit   £21.95


Bank Holidays   60 minute visit   £49.95
   45 minute visit   £38.95
   30 minute visit   £36.95


Overnight – Waking Night
Weekdays   Waking night visits are normally 10pm – 7am   £280.00
Weekends      £330.00
Bank Holidays      £560.00


Overnight – Sleep In
Weekdays   Sleep In night visits are normally 10pm – 7am   £250.00
Weekends      £280.00
Bank Holidays      £500.00


LIVE IN CARE AND SUPPORT


Permanent Live-in Price Per Week
Band 1      £1 300.00
Band 2      £1 500.00

These prices are only a guideline, please contact Bluebird Care Swindon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Phillip Tucker (Branch Manager)

Bluebird Care Swindon Reviews (34)

8.9

Bluebird Care Swindon has a Review Score of 8.9 (8.875) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Swindon has 34 reviews.

Overall Experience
  • 23
  • 11
  • 0
  • 0
  • 0
Date Published
  • 34
  • 2
  • 2
  • 4
  • 30
Reviewer Connection to Bluebird Care Swindon
  • 17
  • 6
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  • 3
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from C M (Daughter of Client) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird has been visiting dad for a few years now usually the same staff attend which helps them to get to know dad and vice versa. His usual carers go over and above and call me if she has any concerns, recently she felt dad was unwell which indeed he was and as a result called 999 and he was admitted
to hospital. The continuity of the carers I am sure helped hugely in her recognising he was so poorly. Well done team keep it up.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you very much for your review, we really appreciate it. We're so happy that you are pleased with the continuity of care, it is something we are really striving for during these uncertain times.

  • Staff
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Review from Stephen B (Client) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What distinguishes one caring company from another is the quality of the front line staff - the carers. A good carer is loyal to both the client and the company. This is not easy to achieve but when it is the carer can become part of the client's family. I have been with Bluebird Swindon for some years
now and have had three regular carers during that period all of whom achieved this status. My carers are excellent. I am very particular but they know my expectations, how I think and anticipate my needs well. I trust them implicitly. This is can only be demonstrated by a company with extremely high standards which it supports by first-class training programs developed over many years. Additionally, the front line staff can only perform well when they are supported by the office staff and management. I have to say my carers have never complained about their support. To summarise - a very good professional company at every level. I have no intention of moving.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you very much for your kind words. We are so pleased that you are happy with the care that you receive.

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Review from Maggie H (Wife of Client) published on 18 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Bluebird Care from a list. Introducing a care package is a dramatic change in anyone’s life, it was daunting for my husband who has a degenerative condition. Initially, we had several carers each week, this was not ideal however, this has now been reduced to a regular team of 3 excellent carers.
In the past year all three have surpassed what is expected on the care plan. Even decorating a Christmas tree!
My husband’s carers are compassionate and intuitive and manage to get the best out of a visit even when he is unwell. They have forged a friendship with us but remain professional. When a family member has required an ambulance it is to the credit they remained calm, helpful, and proactive, waiting until the ambulance had left and asked if we needed further help.
Unfortunately, we have found one member of the office team to be brusque not always helpful, our review reflects this. On balance, this would not stop us from recommending Bluebird Care Swindon.
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Review from V L (Client) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I picked Bluebird Care at random. I knew nothing about care companies and had no friends with any knowledge to ask, but I have been very pleased with the carers that have visited. They are very good and nearly always on time. I have never been let down.
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Review from A D (Wife of Client) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During lockdown we have chosen to use just one particular carer. She is professional, efficient, but more importantly, very caring.
I can discuss the care of my husband with her, and this makes sure that if she feels the need to input concerns, she can and will.
This does not apply to all caring staff!
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Review from E B (Wife of Client) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my husband receives.
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Review from Teresa P (Cousin of Client) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are the deputies for a cousin who has learning difficulties, is partially sighted, and lacks capacity. We cannot praise Bluebird Care Swindon enough for the outstanding care given, especially during the lockdown when we were unable to visit. The care, kindness, and vital keeping in touch with us
have been second to none. They have been providing care for the last 18 months and have totally shown how a care company should be.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you so much for your lovely review. We really appreciate it.

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Review from Jill T (Client) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and carers I have. They are the most cheerful and bright. It certainly makes my day.
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Review from E S (Wife of Client) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Bluebird a friendly and reliable service. Always happy to accommodate any changes to visit on odd occasions. The carers are very friendly and efficient; my husband enjoys their company. He looks forward to playing dominos and quizzes on his twice a week visits. I would certainly
recommend Bluebird care to those who are in need of their service.
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind words. We are so pleased that you are happy with the care received.

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  • Care / Support
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Review from S A (Client) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used Bluebird services for more than five years. I can rely on them, and find my carers are very willing to help me, in all situations. I have recommended them to my neighbours.
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Review from J P (Client) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is encapsulated in the relevant ratings chosen.
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Review from B G (Client) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers I have had have been very good. I know have a "regular" carer who is excellent.
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Review from C H (Client) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like that fact I get a rota giving me times and who is coming. I get the same people, so can build up relationships with them and they know about me. Can mostly get meals cooked from scratch, although some of the younger ones can't cook and I have to rely on ready meals that day. Office staff usually
sort out any problems, although sometimes not warned if carers are running late or change of carer. All carers have a good standard of English and are willing to help. Carers often not given enough travelling time between calls.
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Review from P G (Son of Client) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff well presented, friendly and accommodating. They are reliable and keep good timekeeping, and I would highly recommend them to friends and family.
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Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for Bluebird Care Swindon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Bluebird Care Swindon is calculated as follows: ( (15 Excellents x 5) + (9 Goods x 4) ) ÷ 24 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Swindon is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (6)

Masen

Masen Naidoo

Job Title: Managing Director Joined: 2020

Bluebird Care Swindon is led by Masen Naidoo- joining the team in September 2020. Delivering the highest quality of homecare and support is Masen's absolute goal and he is a firm advocate of putting the customer first. Bluebird Care recognises that customers have a choice in their care provider. Masen and the team are passionate about making Bluebird Care Swindon the districts provider of choice in homecare. Masen also leads Bluebird Care Mendip and Ferndown so comes with a wealth of experience and knowledge.

Jenny

Jenny Atkins

Job Title: Head of Compliance and Training Joined: 2016

Jenny began a career in care at the young age of 18 after completing her A levels and has not looked back since. Her first role in care highlighted the importance of supporting the elderly frail and vulnerable to maintain their health and wellbeing in the comfort of their own homes. Jenny has held a number of roles in the care sector which allowed her to meet customers of different needs, including working with young adults with multiple learning difficulties.


"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."


Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.

Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.


‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.


I love talking to different people from different backgrounds and understating people on a deeper level.


One of the greatest parts of recruitment is being able to constantly bring people together.’


Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities

Tania

Tania Davis

Job Title: Training Manager Joined: 2016

I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.


Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.

Mamta

Mamta Thakur

Job Title: Marketing and Business Development Director Joined: 2023

Mamta Thakur is the Marketing and Business Development Director at Bluebird Care Swindon. She leads the branch’s growth initiatives, driving strategic marketing and business development efforts to expand services and strengthen client relationships. Mamta is passionate about delivering innovative solutions and building a strong, client-focused care team.

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Phillip Tucker

Job Title: Branch Manager Joined: 2025

Philip is the Branch Manager and a Registered Manager at Bluebird Care Southampton. With extensive experience in care management, Kelly leads the team to deliver high-quality, compassionate care tailored to each individual’s needs, ensuring the highest standards of support for all clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Swindon to verify any information. View our terms and conditions. Bluebird Care Swindon has an Enhanced Service - more info.