Bluebird Care Central Bedfordshire

The Rufus Centre, Steppingley Road, Bedford MK45 1AH
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9.8 28 Reviews
  • Bluebird Care Central Bedfordshire, Bedford
Bluebird Care Central Bedfordshire offers high quality homecare.

It provides a care service to younger people, people living with dementia, those with a physical disability, older people and those with sensory impairments.

Skilled staff are provided with the necessary support including coaching, shadowing experienced staff and regular supervision to ensure they give the highest quality care.

Each and every home care client is treated with respect and dignity thanks to Bluebird's caring, trained staff.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Taylor (Registered Care Manager)

Bluebird Care Central Bedfordshire Reviews (28)

Total of 28, showing 1-20
9.8

Bluebird Care Central Bedfordshire has a Review Score of 9.8 (9.781) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Central Bedfordshire has 28 reviews.

Overall Experience

  • 23
  • 5
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Date Published

28
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10

Review from P H (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have dealt with at the agency has been efficient, caring and helpful allowing my mother to stay comfortably in her own home.
Any questions are answered promptly and I am always kept informed.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you, it's always a pleasure supporting your mum. Enabling her to remain in the comfort and familiarity of her own home.

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Review from P D (Wife of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, efficient and caring Carers and Staff at Bluebird Care.
Husband needed to be looked after for a week while I had time away from looking after him. They cared for him very well and he liked having them around to chat with as well as help him with his medication and meals. I will definitely
be using Bluebird again when needed.
Thanks all of you involved .

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you very much for your review. We look forward to supporting your husband again.

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Review from T B (Husband of Client) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lately, owing to unforeseen circumstances have needed you all to step up, which you all did very successfully. Many thanks, hope you will be able to carry on and help us with further discussions to be made in the not-too-distant future.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Always ready to 'step up' to support our customers. You're always welcome to come into the office for a cup of tea and chat, anytime.

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Review from Lorraine W (Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers and all office staff are always polite, helpful and nothing is too much trouble for them. If you have a problem or query it will get addressed in a timely and efficient manner and any outcomes are relayed to myself at their earliest convenience.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you, it's always a pleasure to have a catch up with you when you phone.

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Review from D B (Client) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this company for ten years which speaks for itself. As a vulnerable, elderly person with no relations to give support, I rely on them as surrogate family. It has become my lifeline to remaining independent. Not only do they supply personal & domestic care but because I do not have a computer
or any other technology, the carers are always willing to source information or check concerns I may have. Emergencies including changes in schedules such as admission to hospital etc are always dealt with sympathetically & efficiently. Yes, it's expensive but I cannot imagine another provider would give more flexible very personalised care.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you for your kind words. We look forward to a further 10 plus years supporting you!

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Review from Jenny D (Daughter of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all at Bluebird who were involved in the care of my mother at home over the last 5 weeks whilst I recuperated from an operation. Their help and support was invaluable during this time. They arrived 4 times a day and were always cheerful, professional and willing to go above and beyond.
Thank you so much.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you, we hope you are feeling better now you have had to to rest and recoup from your operation.

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Review from P O (Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service A++++ I will recommend to anyone myself very easy to get on with i do appreciate everything my medication reviews my dinners and shopping paid by myself I also pay for the great services I get from home visits twice a week

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you for your review, so please you are happy with our care experts and the support you receive.

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Review from N V (Daughter of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been having Bluebird carers for over 6 years now . I have always been very happy with the care he has received. The carers go the extra mile to keep my Dad well cared for . The carers are happy , cheerful and respectful of my Dads needs .

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you for your kind words; we are so pleased you are happy with the support your dad receives from our care experts.

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Review from David M (Husband of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The sitter for my wife, who has Alzheimer's, arrived before scheduled time. He was polite, well dressed & friendly.
He asked about toilet arrangements, & need for food & drink.
He arranged to show appropriate TV programs & play music for my wife who loves music.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you for your kind words; we are so pleased you are happy with the support your wife receives from our care experts.

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Review from Marian D (Wife of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been fortunate enough to receive companionship care, from two members of the Bluebird team, for the last six months. Both of whom are exceptionally good, they take him out shopping, walking etc they "put the world to rights" with their discussions. Plus they both like our cats and our cats like
them . They're always polite,and well turned out.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you for your kind words; we are so pleased you are happy with the support your husband (and the cats) receive.

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Review from Beverley L (Daughter of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Area Manager is very helpful, easy to contact and always responds quickly, even at weekends.
We have one staff member in particular regularly and occasionally two other staff members. My parents love all of them, but are especially fond of the regular carer. She is very good with my dad and understands
him and is very patient with him. My mum has just started (this week) having the regular carer care for her also.
Would definitely recommend Bluebird Care

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you for your kind words; we are so pleased you are happy with the support your dad and mum receives.

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Review from J S (Client) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We consider ourselves fortunate to have some carers in our team who have been with us since we joined Bluebird over 10 years ago. Its reassuring and important to have that continuity for a family home. We also appreciate the face that no call has ever been missed so we can be confident that going to
work/school etc will not be an issue. Thank you.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you for your kind words. We're definitely proud to have a high staff retention and currently 14 care experts all having achieved their 10 years services awards.

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Review from M H (Sister of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, I found the service provider to be of high quality. The carers treated my sister with the greatest of dignity and respect, no task was too much for them. They were punctual, compassionate, friendly incredibly competent and made the whole family feel that my sister was in good hands
right through her end-of-life care. My sister always looked forward to her visits. Thank you goes to the office staff too who were always there to offer advice. I would highly recommend Bluebird Care.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you. It was an absolute pleasure supporting your sister.

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Review from Mark W (Son of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional competence from all the wonderful carers and duties carried out with the greatest welfare of the customer with detail to the customer's individual needs with utmost care, all with a happy, cheerful and professional manner. The office team and admin provider essential back-up to the carers
and notifying the customer of necessary changes needed with contact to occupational therapists and district nurses if needed. My mum was cared for by Bluebird Care for seven years, as care needs increased, Bluebird were there to support. Thank you all so much. Tremendous company, exceptional carers, lovely people.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you for your kind words, you're a son in a million, always supportive to her needs and nothing was too much trouble. A very lucky lady to have had you in her life. The carers all miss your mum, always a kind word to say about her and the cups of tea were always welcomed, especially on those extra cold days!

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Review from Peter S (Husband of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Bluebird Care. All the care workers are very nice and supportive. Office team always flexible and understanding. They turn up on time or let us know if running late. I would recommend Bluebird care.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you, we are so pleased you are happy with our service we provide.

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Review from C S (Granddaughter of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so very much for all you did to make our family holiday to holiday park possible and as special as it was.
I am so pleased I was able to make my granny's wish a reality. I am so grateful for the excellent care you gave.
Granny loved the adapted lodge and it's woodland surroundings and
having us all around her, especially her great-grandchildren.
She enjoyed having a shower and being able to use a flushing toilet which we wish we could provide her at home.
Thank you for being so timely and for providing flexibility when required. It really was a fantastic service you provided.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you for your kind words. It was lovely to be a part of your 4 generations family holiday. We hope to see you again very soon!

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Review from R L (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Office staff have always accommodated any queries we may have had on any particular issues. A reasonably good level of consistent staff which has helped with the understanding of the user's regular needs. We have learnt the need for carers' notes to be very specific to ensure requests are adhered to.

Reply from Tammie Cooper, DIrector at Bluebird Care Central Bedfordshire

Thank you very much for taking the time to review Bluebird Care Central Bedfordshire.

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Review from V R (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing support given to my mum. The carers were all fantastic, friendly and professional. I wouldn't have trusted another agency to have supported her. She loved their visits and looked forward to a chat with them all.

Reply from Emma Taylor, Manager at Bluebird Care Central Bedfordshire

Hi, thank you for your lovely feedback, so glad we could be there for you both.

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Review from Betty D (Mother of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything runs smoothly. Carers do a good job and are happy doing it. I get a regular rota so I know who is coming. Carers arrive on time and are very nice to my daughter and treat her with dignity. Overall we are very happy.

Reply from Lily Breadon, Careers and Live In at Bluebird Care Central Bedfordshire

Thank you so much for your kind words. It means a lot to us all at Bluebird Care.

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Review from Paul B (Son of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers visiting my mother were kind and sympathetic to her needs. Visits were increased as necessary and the new carers were equally quick to form a relationship that was sometimes difficult to achieve. Well done Bluebird for employing the best!

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Bluebird Care Central Bedfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Bluebird Care Central Bedfordshire is calculated as follows: ( (83 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Central Bedfordshire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care Central Bedfordshire

What Type of Services does Bluebird Care Central Bedfordshire offer?

Bluebird Care Central Bedfordshire offers Home Care.

How many Carers does Bluebird Care Central Bedfordshire employ?

Bluebird Care Central Bedfordshire employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Central Bedfordshire to verify any information. View our terms and conditions. Bluebird Care Central Bedfordshire has an Enhanced Service - more info.