Bluebird Care Central Bedfordshire

The Rufus Centre, Steppingley Road, Bedford MK45 1AH
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9.8 28 Reviews
  • Bluebird Care Central Bedfordshire, Bedford
Bluebird Care Central Bedfordshire offers high quality homecare.

It provides a care service to younger people, people living with dementia, those with a physical disability, older people and those with sensory impairments.

Skilled staff are provided with the necessary support including coaching, shadowing experienced staff and regular supervision to ensure they give the highest quality care.

Each and every home care client is treated with respect and dignity thanks to Bluebird's caring, trained staff.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Taylor (Registered Care Manager)

Bluebird Care Central Bedfordshire Reviews (28)

Total of 28, showing 21-28
9.8

Bluebird Care Central Bedfordshire has a Review Score of 9.8 (9.781) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Central Bedfordshire has 28 reviews.

Overall Experience

  • 23
  • 5
  • 0
  • 0
  • 0

Date Published

28
12
16
18
10

Review from Christine L (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers all seem great, however, one is much more shall we say 'laid back' on her visits, tending to sit and read the paper, rather than interact with Dad as the others do. The others are great at chatting to him, despite the fact that you can't really understand what he is saying. I've had a few
phone calls from the carers when they've noticed something that isn't quite right. I appreciate these calls as again it shows they are watching out for him properly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B R (Son of Client) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has an excellent structure in place and they have been providing the care service to meet my mother's needs. The majority of staff are polite, professional and understanding. The management do their best to resolve any concerns and make improvements to maintain good standards.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service both with care and administration. All carers are very kind, caring, helpful, and dignified with their work. They are a friendly face to look forward to seeing. The office staff is very friendly and helpful with any queries and sort things out quickly.

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Review from Paul B (Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is blind with two stomas. She gets a care call every morning to help her shower, dress and change her bags. All the lovely Bluebird Carers are kind, courteous and friendly and they are always punctual to the best of their ability.
They take their time to do the best job they can with no rushing.
The
office will always try to accommodate any last-minute changes to time due to appointments or illness.

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Management

Treated with Dignity

Value for Money

Review from Peter (Friend of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always on time, always polite and treat my friend with respect. Nothing is too much trouble. They routinely wear aprons and gloves, and now are also wearing masks to comply with Covid-19 guidance.
I would gladly recommend them to others in the area.

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Review from Christine D (Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good level of service. The carers vary in experience and can vary in actions carried out. I don’t have a lot for them to do, but the majority carry out the tasks that I need help with. If I ask for help in other areas, the majority will do it for me.

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Treated with Dignity

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Review from Lynne A (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to stay with my mum for 3-weeks during the Covid-19 lockdown because she'd had a fall and the paramedics did not want to take her to the hospital due to the coronavirus prevalent in the hospital. My mum had bruises, chest infection and a UTI. This then put me in the unusual position of seeing
the care given to my mum by Bluebird. I can only say at how impressed I was with the support, care and time given to her; nothing was too much trouble, and she received outstanding attentiveness at all times with compassion and patience. Even during these difficult times, Bluebird sent in regular carers so my mum knew most of them and was, therefore, comfortable to have them in her home.


I wholeheartedly recommend Bluebird as a company, and although not the best of circumstances to have been in at the time, I am pleased to have seen how kind and caring the staff are who work for them.


Thank you.

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Review from Julie T (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is extremely efficient in delivering personal care to my father. They are very patient with him and sympathetic to his requirements. They all say how much they enjoy visiting him. They are very quick to respond to any queries we have had.

Staff

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Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Bluebird Care Central Bedfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Bluebird Care Central Bedfordshire is calculated as follows: ( (83 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Central Bedfordshire is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Central Bedfordshire to verify any information. View our terms and conditions. Bluebird Care Central Bedfordshire has an Enhanced Service - more info.