Bluebird Care Chiltern & Dacorum

Unit 34, The Metro Centre, Dwight Road, Watford WD18 9SB
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9.9 24 Reviews
  • Bluebird Care Chiltern & Dacorum, Watford
Bluebird Care Chiltern & Dacorum offer a range of care from 30 minute checks to 24 hour live in care.

Their staff are highly experienced and are able to care for people with dementia, as well as those with physical disabilities.

They offer compassionate care that is tailored to the individual, enabling them to stay living in their own homes and retain their independence.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £26
  • Weekly Live-in Care Fees: £1500 – £1600

Based on assessment, please contact the office for more information.

These prices are only a guideline, please contact Bluebird Care Chiltern & Dacorum to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dawn Forey (Manager)

Bluebird Care Chiltern & Dacorum Reviews (24)

9.9

Bluebird Care Chiltern & Dacorum has a Review Score of 9.9 (9.857) out of 10, based on 13 reviews in the last 2 years.
Over all time Bluebird Care Chiltern & Dacorum has 24 reviews.

Overall Experience
  • 19
  • 5
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Date Published
  • 24
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  • 6
  • 13
  • 11
Reviewer Connection to Bluebird Care Chiltern & Dacorum
  • 8
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  • 1
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Total of 24, showing 1-20
Review from L H (Client) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the level of care the Bluebird provide. Its carers are of excellent character. They are attentive, caring & punctual.
Reply from Jocelyn Pinphetkun, Business Developer and Marketing Assistant at Bluebird Care Chiltern & Dacorum

Thank you for taking the time to provide these kind comments. We are pleased to hear that you are happy with the care provided. Many thanks, Jocelyn.

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Review from Kay H (Wife of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from kind and friendly carers. Also very good back up and service from the team in the office. Easy to get in touch. Such a relief to have the reassurance the care team providing good attention and thoughtfulness
Reply from Dawn Forey, Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments, we are pleased you were happy with the service received. Kind Regards.

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Review from Carol K (Daughter of Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been looking after my dad for 9 months and were especially supportive switching to care for my mum when dad went into hospital for a short period. Then more recently when dad returned home but mum (his main carer) went into hospital. The team always kept us aware of the visit schedule,
with the same key carers at each visit, were prompt, very caring and always listened to what my parents needed.
Reply from Dawn Forey, Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments, we are pleased you were happy with the service received. Kind Regards.

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Review from Keeley W (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent! Office staff are amazing, go above and beyond for my dad and us, the family, very supportive, excellent communication really couldn't ask for better.
Carers are amazing, very patient, always make sure Dad is ok and has everything he needs before leaving, will always do as much as they can
with times allocated.
I would recommend this care company, it certainly is one of the best I've known.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for taking the time to provide these kind comments. We are pleased to hear that you are happy with the care provided to your father. Many thanks, Hayley.

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Review from S H (Son of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both carers were excellent supporting my Dad with toilet, dressing and washing when he came up to stay over Christmas.
Both arrived slightly early and both were caring and considerate.
Very happy.
One member of staff in particular deserves a mention as well as she arranged it all on very short
notice.
Thanks to you all.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments, we are pleased you were happy with the care provided. Best wishes, Hayley.

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Review from Beth V (Granddaughter of Client) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend Bluebird Care. They have been looking after my nan for the last 10 months and they genuinely care about people and go above and beyond.
From the first contact I've had with Bluebird, I've felt like my nan has been cared for incredibly. Everyone who I've spoken to from the carers,
management team, out of hours, everyone has been helpful, supportive, friendly and efficient. Nothing is ever too much trouble.
Everyone at Bluebird is kind, caring and compassionate and my nan felt understood and respected throughout. It has been a huge relief for me to know that nan was being looked after by such amazing, caring and understanding people. I really appreciate everything they did and I can't thank them enough.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments. We are pleased that you were happy with the service received. Kind regards, Hayley.

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Review from Charles H (Husband of Client) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service for my wife. The best agency that I have used.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments, we are pleased you are happy with the service. Many thanks, Hayley.

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Review from Laura S (Daughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has used Bluebird Care for convalescence after her operation. One member of staff was so kind, caring and compassionate on our first meeting that I knew this was the right option. Mum had two or three different carers over the last two months and they were all incredibly professional, kind, considerate
and friendly. She is now back on her feet and no longer needs the support from Bluebird but we wouldn’t hesitate to use them again. Thanks to the team, absolute angels.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments, we are very pleased to hear you are happy with Bluebird Care.

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Review from S P (Daughter of Client) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Used BB care over last 4 years and they have always been excellent. Highly professional, helpful and the carers are friendly and genuinely do care above and beyond for their clients. No hesitation whatsoever in recommending them.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind feedback and for taking the time to complete this review, we will pass your comments over to the team. We are very pleased to hear you are happy with Bluebird Care.

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Review from Nanette S (Daughter of Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives exemplary care from her Bluebird carers who treat her with the utmost respect and dignity. Special mention must go to one member of staff in particular who always gives 110%.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

thank you for your kind comments and for taking the time to complete this review. We value all feedback and will pass this onto the team.

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Review from P C (Client) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with all the care given.
Always willing to do what is necessary and provide a little company which is appreciated.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you very much for your kind comments and for taking the time to complete the review.

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Review from N F (Son of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers have been looking after my mother and my father for quite a few months, they are polite, helpful and their customer service skills are excellent. The office staff are extremely helpful and will always give advice and help when needed. I cannot imagine life without them and I would recommend
them to anyone who needs help with their elderly parents. Absolutely great service.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments and for taking the time to complete this review. We are pleased to hear you are happy with Bluebird Care.

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Review from W B (Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On time, helpful and professional.
Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum

Thank you for your kind comments and for taking the time to complete the review.

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Review from Annie L (Wife of Client) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Bluebird Care extremely good, friendly caring service.
Reply from Kelly Green, Manager at Bluebird Care Chiltern & Dacorum

Thank you for taking the time to respond we are pleased you have been happy Bluebird Care.

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Review from David G (Son of Client) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are now in a settled regime with my father.
The care provided is good and consistent.
Reply from Kelly Green, Manager at Bluebird Care Chiltern & Dacorum

Thank you for taking the time to complete your feedback. I am pleased to see things have improved, and the care is consistent for Dad.

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Review from S W (Relative of Client) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb commitment to giving top care, even during a pandemic.
Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Thank you for your kind words; we really appreciate you taking the time out to write this lovely review.

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Review from M P (Daughter of Client) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very satisfied with the care and attention received both by the administration team and the carer who visits. Time-keeping is excellent, my father is treated with the utmost respect and courtesy. Patience is shown throughout each visit.
Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Thank you for taking the time to write this review, we all really appreciate it.

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Review from C N (Daughter of Client) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three months ago I needed to find a local care provider for my 92-year-old dad. After researching local Facebook groups for recommendations I contacted Bluebirds. The managers were immediately friendly, reassuring and helpful. They kept in regular contact, came out frequently to see me and my dad. The
care workers are amazing. They arrive on time, are willing to help with anything needed. They formed a great report with my dad and treated him with great dignity, warmth and humour which he really appreciated. I cannot recommend Bluebird Care highly enough.
Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Thank you for taking the time to write this lovely review, we really do appreciate it.

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Review from J J (Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided is good very pleasant staff, helpful, willing to do as much as possible.
Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Thank you for your review, this means a lot to us and we are very grateful.

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Review from J P (Client) assisted by family/friend published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are prompt, well kept and provide a service with a smile and are friendly.
I look forward to their daily visits 10/10.
Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Thank you for your lovely review, it is much appreciated by the whole team.

  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Bluebird Care Chiltern & Dacorum is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Bluebird Care Chiltern & Dacorum is calculated as follows: ( (68 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Chiltern & Dacorum is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (6)

Dawn

Dawn Forey

Job Title: Care Manager Joined: 2010

I started my journey with Bluebird Care in 2010 as a Care Supervisor, later becoming a Care Coordinator and then Office & Finance Manager. Now serving as Care Manager for Watford & Three Rivers and Chiltern & Dacorum, I’m passionate about providing high-quality, personalised care that helps people live independently, safely, and comfortably in their own homes.

Andrea

Andrea Forshaw

Job Title: Recruitment and Training Administrator Joined: 2022

I joined Bluebird Care in June 2022 with a background in banking, finance, and 17 years in education and care. As a qualified Nursery Nurse, I supported children with complex needs. Now, I recruit and support carers, passionate about helping them thrive and proud to be part of a team making a real community impact.

Jodie

Jodie Stanley

Job Title: Care Coordinator Joined: 2019

I joined Bluebird Care in 2019 as a Care Assistant, later supporting staff and families through the on-call team. In 2023, I became a Care Supervisor and quickly advanced to Care Coordinator. By 2025, I will have qualified as a Medication Trainer, ensuring staff handle medication safely and confidently. Outside of work, I love spending time with my children.

Becky

Becky Hennessy

Job Title: Care Supervisor Joined: 2017

I joined Bluebird Care in 2017 as a care worker and found my passion in homecare. After five years, I became a Care Supervisor. I support customers and guide our care team. I hold Level 2 and 3 NVQs and enjoy swimming with my son and family time.

Jackie

Jackie Kendall

Job Title: Live-in Support Joined: 2010

I joined Bluebird Care in May 2010 as a Care Coordinator, bringing over 35 years’ experience in home care and advanced dementia support. From recruitment to coordination, I helped build our foundation. Over time, I’ve held various roles and now lead our Live-In Care service, ensuring high standards and driving its continued growth through experience and dedication.

Jocelyn

Jocelyn Pinphetkun

Job Title: Business development and Marketing assistant Joined: 2025

I joined Bluebird Care in July 2025 as a Business Developer and Marketing Assistant, combining care experience with business insight. Having experience in 2014 as a Domiciliary Care Worker, I’ve since gained marketing experience and I am currently studying a Bachelor's degree in Business Management. I’m proud to support Bluebird’s growth and meaningful impact.

Frequently Asked Questions about Bluebird Care Chiltern & Dacorum

What Type of Services does Bluebird Care Chiltern & Dacorum offer?

Bluebird Care Chiltern & Dacorum offers Home Care & Nursing Care.

How many Carers does Bluebird Care Chiltern & Dacorum employ?

Bluebird Care Chiltern & Dacorum employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Chiltern & Dacorum to verify any information. View our terms and conditions. Bluebird Care Chiltern & Dacorum has an Enhanced Service - more info.