Bluebird Care Milton Keynes

Suite 1, Interchange Business Centre, Howard Way, Milton Keynes MK16 9PY
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9.9 34 Reviews
  • Bluebird Care Milton Keynes, Milton Keynes
Bluebird Care Milton Keynes is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services from personal care, medication and mealtime support to full live-in care. They can also help with prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.
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Care Provided by Bluebird Care Milton Keynes

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Kelly Mennim (Registered Care Manager)

Bluebird Care Milton Keynes Reviews (34)

9.9

Bluebird Care Milton Keynes has a Review Score of 9.9 (9.877) out of 10, based on 18 reviews in the last 2 years.
Over all time Bluebird Care Milton Keynes has 34 reviews.

Overall Experience
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Date Published
  • 34
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Reviewer Connection to Bluebird Care Milton Keynes
  • 16
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Total of 34, showing 21-34
Review from P W (Power of Attorney of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It took a lot of research to find the right care company and I'm so glad I chose Bluebird. Nothing is too much trouble for them and my friend has been treated with courtesy and dignity at all times. All my questions and requests are dealt with in a timely manner and I really can't fault the wonderful
service from both the carers and the office staff. My friend is absolutely delighted with all the carers and looks forward to their daily visits so she has someone to chat to. They do her washing, cleaning and food shopping. They get her up each day, dressed, showered or washed and then make breakfast and lunch and if time permits they'll take her out for lunch. As she often says to me, "What would I do without these kind and wonderful people?" At the early stages of her illness my friend made me promise to keep her in her own home and with Bluebird's help I feel really confident that I will be able to keep that promise.
Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this wonderful review. Your kind words are greatly appreciated and we will be sure to pass them on to the staff.

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Review from R H (Daughter-in-law of Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird Care, Milton Keynes has some lovely carers with excellent communication skills and my family member really enjoys their visits. These carers take a genuine interest and will let me know if they have any ideas about ways we can improve my family member's quality of life - I really appreciate
this. The office staff are always kind and courteous and do their absolute best to provide consistency in the team of care staff - not an easy task in rural areas.
Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you very much for your kind review. Your positive feedback means a lot to our team.

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Review from A W (Daughter of Client) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that came to look after my mother were always caring, friendly to all members of the family whenever they met up and were always respectful of some of the more intimate moments. A credit to all the girls we had contact with.
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you for your kind review. Your mother is fondly remembered by many of us here at Bluebird Care.

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Review from Richard A (Husband of Client) published on 20 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird helped to care for my lovely wife for just over 5 years. Initially, my wife was semi-mobile but unfortunately became bedbound not long after starting with Bluebird meaning that the care package we had had to change overnight. This was no problem for Bluebird such is their depth of caring knowledge
and using the equipment provided by occupational health was no issue for them at all as they have their own training facilities in-house. Of course, carers come and go but my wife was always attended by one experienced carer (we had to have 2 in attendance) and either a carer from a different round covering or a trainee being mentored. Over the years we were extremely fortunate to have an exceptional carer who would sit with my wife three days a week and would mentor other carers in best practice at all times. During this period that my wife received this wonderful care she was attended four times a day by ladies who became her friends rather than the term carer. That is important to remember!
Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for your kind words. It was a pleasure to care for your lovely wife and she is greatly missed by all of us here at Bluebird Care.

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Review from Suzanne W (Daughter of Client) published on 20 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been receiving care from Bluebird Carer for the last 9 months. They help him with personal care in the mornings, help him do his exercises to strengthen his muscles, put washing on, remind him to take his medication, he now enjoys a bath and a shave and in the evening they heat him up
something to eat amongst other chores. My father, although was sceptical about receiving help initially, now looks forward to the visits. It’s lovely for him to have different people to talk to. He has a lovely team of carers whom help me to take care of my father and it’s much appreciated. Communication is good between the carers and myself and I’m happy with the support that they offer my father.
Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you for taking the time to leave us this feedback. We are so pleased to hear that you are happy with the care your father is receiving.

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Review from M S (Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very fortunate to have my care needs supported by Bluebird. The carers are all well-trained, excellent communicators and very aware of my needs. I have got to know my set of carers very well. They are all amazing. I never feel rushed, I feel listened to and my dignity is respected at all times.
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for your kind feedback. We are pleased that you have been so happy with your care and will pass your comments on to the team.

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Review from Edna T (Wife of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having support from Bluebird Care (Milton Keynes) has greatly enhanced my quality of life and general well-being. Being able to have some time to myself, to meet a friend for coffee or visit the hairdresser makes a real difference. My husband thoroughly enjoys his time each week with the carer, who
has been brilliant. It has been so good to depend on the same member of staff coming each week and where a change has been necessary there has been good communication beforehand. The company has taken care to match the carer to the needs of the person.
Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for your lovely review and kind words about our staff. We are delighted to have been able to help both you and your husband.

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Review from Robert L (Son of Client) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has enabled my 90-year-old mother to remain in her own home. Morning and evening care.
Staff are courteous and professional.
The coordinator is absolutely fantastic, keeping me fully up to date with any issues my mother may have.
Would 100% recommend Bluebird!
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this review; we will be sure to pass these comments on to our staff. Your feedback is greatly appreciated, as providing high-quality care is incredibly important to us.

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Review from Anne (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers looked after my mother for 12 months until she had to go into a care home in December 2020. The ladies were so good at looking after Mum that without their care and attention she would have had to go into a home much sooner. They were kind and thoughtful in the way they attended to
her needs, while also encouraging her to do things for herself. The manager kept the family fully informed of any concerns about Mum's health both by telephone and in writing. Equally any concerns of the family were dealt with immediately. I cannot thank Bluebird enough for the service they gave to Mum.
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this review. We will ensure that your kind remarks are passed on to the ladies who cared for your mother.

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Review from Jill S (Friend of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird carers were dedicated and careful to follow guidelines. My friend required simple care and support because of great vulnerability, Bluebird carers were willing to adapt to her particular needs, to keep me informed or the doctor informed of any concerns as appropriate.
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for your review. Your feedback is greatly appreciated.

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Review from Lesley R (Wife of Client) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Milton Keynes provided care for my husband over a period of several years. During this time, it was a privilege to know some of the very special staff, who demonstrated professionalism to the highest degree, as well as having a dedicated, calming and affectionate approach to the many complex
facets of domiciliary care. Their training and knowledge in the use of the multitude of equipment provided by the occupational therapist was second to none and ensured that my husband could be transferred safely and comfortably from one room to the other, thus improving his quality of life. The end of life care provided by Bluebird was outstanding, not only ensuring my husband's comfort and wellbeing but also displaying a remarkable compassion and empathy towards me and other family members.
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this wonderful review. Your kind words are greatly appreciated and we will be sure to pass them on to the staff.

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Review from Brian P (Son of Client) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care you provided to my mother at her home in the last three years of her life. Your staff were fantastic, and my mother saw them as close friends, which she much appreciated. Despite the high circulating levels of Covid-19, she did not catch it. She wanted to stay at home, and her
wish was fulfilled. You were able to escalate the help she needed as her frailty worsened. Thank you from the depths of our hearts.
Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for your review; I will ensure that your kind words are passed on to your mother's carers.

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Review from Alan H (Husband of Client) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been looking after my wife for over 3 years now and they are the best!
My wife has 4 visits each day with two carers attending at each visit. There have been several staff changes over the years, as is true with all care agencies, but the level of care provided by Bluebird has never faltered.
The carers are always well presented in their company uniforms and arrive at the times agreed for each visit. Even so, the best of all plans is sometimes affected by unexpected emergencies that delay their arrival. In these cases, the office always calls to inform us and/or makes alternative arrangements. There is never a problem with us changing the time of a visit to suit external events or appointments (doctor's, dentist's, etc). Any issues that we have (not that there has been many) are dealt with to the satisfaction of all parties. Long may our relationship with Bluebird continue.
Reply from David Howard, Director at Bluebird Care Milton Keynes

It is always very gratifying to receive compliments from our customers. I will make sure that they are passed on to our fantastic care staff.

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Review from Linda (Client) published on 18 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have previously used three other care agencies and Bluebird excel in all areas of care, hard-working friendly, staff, professionalism, efficiency, communication.
They provide excellent staff who have obviously had a high standard of training and management go out of their way to fulfil all my requirements
even when it must be difficult to do so.
Their staff are also professional, efficient, caring, friendly, who never go even a few minutes earlier than the care time allocated.
Communication is excellent from management down to carers.
Very fair price structure with no additional travel costs added on.
I would highly recommend Bluebird Care.
Reply from Catherine Slater at Bluebird Care Milton Keynes

Thank you so much for your kind review and positive feedback.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Bluebird Care Milton Keynes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Bluebird Care Milton Keynes is calculated as follows: ( (93 Excellents x 5) + (13 Goods x 4) ) ÷ 106 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Milton Keynes is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

David

David Howard

Job Title: Director Joined: 2012

After graduating from university many years ago with a degree in Law, David joined the Ministry of Defence where he performed many roles including spells in consultancy, policy advice, the press office and as the senior civil servant overseeing Schools for the children of British military schools overseas. In 2011, he led a team to reduce the size of the MOD civil service by 25% and as part of that work managed to devise his own exit, so that he could change career and open Bluebird Care (Milton Keynes). His interest in the care sector started several years earlier when his sister suffered a catastrophic accident which left her quadriplegic. David is married with two grown-up children, five grandchildren and a dog. Hailing from Wales, David enjoys all sports and has had a lifelong love affair with Liverpool Football Club, which has caused him enjoyment and heartache in equal measure.

Catherine

Catherine Slater

Job Title: Director Joined: 2019

Catherine grew up in Milton Keynes and lives in Newport Pagnell with her husband and three children. After graduating from the University of Liverpool with a degree in Modern History and Politics, Catherine worked in advertising sales for a London publishing house before travelling the world and then returning to university to study for a PGCE in secondary education.  She joined Bluebird Care in 2019 as an Assistant Director after working as head of the History department in a local secondary school for 10 years. 


Catherine has recently completed a Level 5 Leader in Adult Care Apprenticeship and is now a Director of Bluebird Care Milton Keynes responsible for the day-to-day running of the business. 

Kelly

Kelly Mennim

Job Title: Registered Care Manager Joined: 2023

Kelly joined Bluebird Care in November 2023 as Deputy Care Manager, predominantly looking after the Northampton territory. She grew up in Cumbria before settling in Northampton in 2000. Kelly attended Northampton College completing a BTEC in Health and Social care and later went on to complete her level 3 NVQ. Kelly was a Quality Assurance Manager and then Deputy Manager for another care provider for nine years, undertaking many different roles and establishing herself in the private care sector.


Kelly took on the challenge of becoming Registered Manager for Bluebird Care Milton Keynes in December 2024 and is looking forward to her future within Bluebird Care. Kelly feels Bluebird is the perfect fit for her due to the shared ethos on person centred care and going the extra mile to make a difference to someone's life.


When not at work, Kelly is busy at home with her long-term partner, their two teenage daughters and two doggies!

Gemma

Gemma Wilson

Job Title: Supervisor Joined: 2015

Gemma joined Bluebird Care as a care assistant in September 2015, Although it was her first job in care, she quickly grew into the role. After returning from maternity leave in 2017, she volunteered to join the office team and became a part-time coordinator.  She later took on the coordinator role full-time, although she continued to provide care to some of her long-term customers.  


More recently Gemma has taken on the role of Supervisor which has seen her move away from day-to-day rostering, focussing instead on arranging and overseeing care for our customers. She is often the first person customers will meet from Bluebird Care as she carries out the majority of new care assessments.  

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Milton Keynes to verify any information. View our terms and conditions. Bluebird Care Milton Keynes has an Enhanced Service - more info.