Phoenix Care Ltd

From day one my mother has been treated with respect and kindness. Time and care have been taken to help my mother understand accept and then own her care needs. The service has been delivered in a family-friendly and professional manner. This has provided both comfort and confidence to me and my mother.

Arrive promptly on the given time, in uniform, clean and presentable. Very polite and helpful listening to our wishes will go the extra mile. Extremely reliable.

We have found your company to be very professional and reliable at all times. The staff are very friendly and kind, also very respectful, they are helpful and good with advice, they give dignity to the clients at all times, very professional we have not had any problems at all. They also work very tidily and respect your home. Thank you.

Mum is very comfortable with all staff.

This company cares for my father-in-law, he has been under their care for the last few months. I'm very happy with how all the carers conduct themselves and with all the care which he receives from them all.

All the care staff are very friendly and helpful. They do not hesitate to go the extra mile under their own volition. My mum looks forward to their visits as they really cheer her up. Would not hesitate to recommend them to anyone looking for a new care provider.

All the ladies that come to mine are very good and helpful. They do the jobs that need to be done and always talk to me and my son. I would not go to a different company. They have helped me get through bad times and good times and I can't ask for more than they do

I would, without any reservation, recommend Phoenix care to anyone requiring home care for them or their loved ones. It is only when you see the difference good home care can make, do you truly appreciate the value.

Overall we are very happy with Phoenix Care.

This care company is amazing. We were lucky enough to be able to change from an inadequate care provider to Phoenix, and wow! What a difference it has made. We now have regular visits, at regular times and all care needs are met. And so much more than that. The carers have all been so kind and thoughtful with my mother-in-law, it's made a positive difference to her and us. They've arranged extra things like automating medication deliveries, and have been happy to help with other things too. Our mother-in-law lives a distance from us so it's been a godsend to have trust in what they are providing - a stark contrast to the previous company. The manager has been amazing too, helping to arrange a smooth transition, and they all deserve medals. I'd have no hesitation in recommending this company, they seem to treat the staff well and understand how to run an effective and efficient care service. Thank you all.

Dad suffered from dementia and Parkinson’s, it’s a heartbreaking time. We knew he wouldn’t get better but at least we knew he was as comfortable and at home! Mum forever promised no care homes! The personal care provided to dad was with dignity, he was always clean, neatly shaven and smelt lovely. His mobility deteriorated, some days much worse than others, it was a difficult day the time was always given. The package of support was certainly individualised to dad. The communication of a log between carers always ensured even on the bad days he was cared for well. It’s the bigger picture from Phoenix, the emotional support that was needed, especially to mum as she struggled too, physically but more sadly her heart was breaking for her husband of 60 years. Phoenix's mission is to put the care back into caring. For us, that statement was well and truly upheld. I am forever grateful.

At first, Mum was reluctant to have any carers to help her. She had Alzheimer's Disease and found it difficult to admit the need for help. The staff at Phoenix Care worked with us to ensure that Mum was given her medication on time and that she was given some encouragement to eat and drink regularly. The Phoenix staff built a good rapport with Mum and spoke to my sister and I to find out about her past experiences, jobs and pets that she could remember. The carers that visited regularly, managed to use this information to keep Mum's mood up and make her laugh. Mum was reluctant to leave her chair. On a nice day, a short walk became another job for the carers. The care continued daily during the pandemic. As Mum's condition worsened, my sister and I were staying more at Mum's and the Carer's, or Mum's ladies as she called them, gave us a short but needed rest. The end-of-life care provided by Phoenix was seamless as Mum continued to be cared for by her ladies and daughters together.

When we realised that we could no longer give Nanny the care and attention that she needed, finding someone we trusted to care for her seemed terrifying. A close friend recommended Phoenix Care Ltd. The owner came to see us and took time to talk to us and to Nanny, spending time to really get to know her. The owner was knowledgeable, supportive and caring, she truly wanted to make a difference to Nanny’s quality of life. Nanny was soon seeing care visits as time with her ‘friends’. The fear we had quickly melted away, replaced by relief that we had taken the right decision. Phoenix Care Ltd made a life-changing difference to Nanny’s final years. The level of care Nanny received gave us more time with her. At least one more Christmas dinner, ice-creams in the garden with the great grandchildren and a thousand more smiles than we ever expected. Nanny was certainly in the best hands and the smile on her face, when the carers arrived, tells me Nanny knew that too. My deepest thanks to Phoenix Care Ltd.

Phoenix Care cared for my late brother for the last 4 years. The support, care and commitment provided by the manager and her team was second to none. Nothing was too much trouble and they were always there when needed at the drop of a hat. Would strongly recommend Phoenix Care. A professional, caring and without question reliable and trustworthy care provider.

Her fiercest wish is that she would be able to pass away in her own home. While any death is sad, to die peacefully in your own home feeling safe and cared for after a long and full life is as good as it gets. Phoenix enabled her to finish life on her own terms with genuine empathy and true professionalism.