Phoenix Care Ltd

I’m one of the Directors within the organisation, and I help lead and support the team to make sure we’re delivering high-quality, person-centred care to all of our clients. I’m really passionate about making sure people feel respected, valued, and cared for in a way that suits them as individuals.

Being part of a family-run business is something I really enjoy, and I like being hands-on in all areas of the service. One of the best parts of my role is meeting our clients, listening to their life stories, and building genuine friendships with them. I take a lot of pride in getting to know people.

Outside of work, I enjoy going to the gym and keeping a healthy lifestyle, and I always make time for friends and family, as they’re really important to me.

I’m the Quality Assurance Officer here at Phoenix Care, and I joined the team in September 2025. As part of a family-run business, I’m proud to work alongside my family.

My role is all about making sure we continue to deliver high standards of care and support across the service, ensuring everything we do is safe, effective, and truly person-centred. I’m really passionate about quality and take pride in helping the team maintain and improve the service we provide, so our clients always feel respected, valued, and well cared for.

Phoenix Care has such a warm, family feel, and I really enjoy being part of a team that genuinely cares about both clients and each other.

Outside of work, I love cooking and trying out new recipes, and I’m really passionate about photography. I also enjoy spending quality time with my family and friends, which is really important to me.

I’m Joanne, and I’m the Team Manager here at Phoenix Care. I started my journey in care in July 2021, and since then, my role has grown so much — I genuinely love everything about what I do. I’m lucky to have a varied role where I can still work directly with our clients, supporting them in their day-to-day lives, while also being involved with the office team and wider support network.

Before working in care, I spent 25 years in finance, but I wanted to do something more meaningful — something where I could really make a difference to people’s lives. Moving into care gave me that opportunity, and it’s been incredibly rewarding ever since.

For me, great care is about supporting people in a way that respects their dignity and independence, while helping them feel safe, valued, and empowered. It’s the little things that matter — from personal care to home-cooked meals, and especially spending quality time together and offering companionship.

What makes Phoenix Care special to me is the support and opportunities I’ve been given. I started as a support worker and have been able to progress into a management role with the help of amazing guidance and training. It’s a team that truly cares — both about the people we support and each other — and I’m really proud to be part of it.

Outside of work, I enjoy sewing and love finding unique vintage fabrics or patterns to create one-off pieces. It’s something I find relaxing and a great way to switch off.

I’m Pam, and I’m a Supervisor here at Phoenix Care. I’ve worked in care for over 13 years, with 12.5 of those being with Phoenix, so it’s been a big part of my life. I originally became a carer because I needed a job, but from my very first day, I completely fell in love with the role and knew it was what I wanted to do.

I really enjoy the variety that comes with working in care and, most importantly, meeting and supporting all the amazing people we look after. For me, great care is all about trust, honesty, compassion, and being consistent in everything we do for our clients.

Phoenix Care feels like a real family to me. It’s a family-run business, and once you start working here, you quickly feel part of that — not just as a team member, but as part of a wider family.

Outside of work, I love spending time with my family and grandchildren, and I also enjoy getting out for walks with my dogs.

I’m Sue, and I’m a Supervisor here at Phoenix Care. I’ve worked in care for around 18 years, with about 10 of those spent here at Phoenix, so it’s a role I’m really passionate about.

For me, working in care is all about making a difference in people’s lives. I take pride in providing the best care possible and supporting people in a way that helps them feel comfortable, valued, and respected every day.

Phoenix Care is a great place to work, and I really enjoy being part of such a supportive and friendly team. It has a real family feel, which makes a big difference.

Outside of work, I enjoy relaxing and spending quality time with my family.