Phoenix Care Ltd

Unit 3, Thornes Office Park, Monckton Road, Wakefield WF2 7AN
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9.8 25 Reviews
  • Phoenix Care Ltd, Wakefield
Phoenix Care Ltd offers home care services in Wakefield, Yorkshire. It is a family-run company that focuses on individualised packages that support physical and emotional needs while promoting independence.

Their home care services include personal care, respite care, cleaning services, administering medication and palliative care. They also offer social inclusion services, empowering people to get out and about in their communities and be as independent and social as they desire.
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Care Provided by Phoenix Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.95

All prices are inclusive of travel.

These prices are only a guideline, please contact Phoenix Care Ltd to find out the exact price for your requirements.

Contact Phoenix Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Phoenix Care Ltd to get a personalised quote.

Good to Know

Owner

  • Phoenix Care Ltd
  • Privately Owned

Person in Charge

  • Joanne Thompson (Manager)

Phoenix Care Ltd Reviews (25)

9.8

Phoenix Care Ltd has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years.
Over all time Phoenix Care Ltd has 25 reviews.

Overall Experience
  • 23
  • 2
  • 0
  • 0
  • 0
Date Published
  • 25
  • 7
  • 7
  • 10
  • 15
Reviewer Connection to Phoenix Care Ltd
  • 8
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Debbie M (Daughter of Client) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad suffered from dementia and Parkinson’s, it’s a heartbreaking time. We knew he wouldn’t get better but at least we knew he was as comfortable and at home! Mum forever promised no care homes! The personal care provided to dad was with dignity, he was always clean, neatly shaven and smelt lovely. His
mobility deteriorated, some days much worse than others, it was a difficult day the time was always given. The package of support was certainly individualised to dad. The communication of a log between carers always ensured even on the bad days he was cared for well. It’s the bigger picture from Phoenix, the emotional support that was needed, especially to mum as she struggled too, physically but more sadly her heart was breaking for her husband of 60 years. Phoenix's mission is to put the care back into caring. For us, that statement was well and truly upheld. I am forever grateful.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you so much for this review, we loved caring for your dad, such a lovely man, I'm so glad you chose us and that we made that difference. Our mission was completed. We miss them both so much, it would be so nice to pop in and see her for her wonderful coffees! Hopefully, when safer to do so, we shall see her very soon. Thanks once again Debbie, it is appreciated.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie D (Daughter of Client) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
At first, Mum was reluctant to have any carers to help her. She had Alzheimer's Disease and found it difficult to admit the need for help. The staff at Phoenix Care worked with us to ensure that Mum was given her medication on time and that she was given some encouragement to eat and drink regularly.
The Phoenix staff built a good rapport with Mum and spoke to my sister and I to find out about her past experiences, jobs and pets that she could remember. The carers that visited regularly, managed to use this information to keep Mum's mood up and make her laugh. Mum was reluctant to leave her chair. On a nice day, a short walk became another job for the carers. The care continued daily during the pandemic. As Mum's condition worsened, my sister and I were staying more at Mum's and the Carer's, or Mum's ladies as she called them, gave us a short but needed rest. The end-of-life care provided by Phoenix was seamless as Mum continued to be cared for by her ladies and daughters together.
Reply from Joanne Thompson, Director at Phoenix Care LtdMany thanks for the kind review, Julie. It was a pleasure to care for your mum. She is dearly missed.
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Review from Wendy C (Granddaughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we realised that we could no longer give Nanny the care and attention that she needed, finding someone we trusted to care for her seemed terrifying. A close friend recommended Phoenix Care Ltd. The owner came to see us and took time to talk to us and to Nanny, spending time to really get to know
her. The owner was knowledgeable, supportive and caring, she truly wanted to make a difference to Nanny’s quality of life. Nanny was soon seeing care visits as time with her ‘friends’. The fear we had quickly melted away, replaced by relief that we had taken the right decision. Phoenix Care Ltd made a life-changing difference to Nanny’s final years. The level of care Nanny received gave us more time with her. At least one more Christmas dinner, ice-creams in the garden with the great grandchildren and a thousand more smiles than we ever expected. Nanny was certainly in the best hands and the smile on her face, when the carers arrived, tells me Nanny knew that too. My deepest thanks to Phoenix Care Ltd.
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Review from Simon R (Brother of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Phoenix Care cared for my late brother for the last 4 years. The support, care and commitment provided by the manager and her team was second to none. Nothing was too much trouble and they were always there when needed at the drop of a hat. Would strongly recommend Phoenix Care. A professional, caring
and without question reliable and trustworthy care provider.
Reply from Joanne Thompson, Director at Phoenix Care LtdMany thanks for this review Simon, it was an absolute pleasure caring for your brother, he will be missed by all at Phoenix Care.
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  • Value for Money
Review from Ian C (Nephew of Client) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the professional and efficient care given by the Phoenix team to my aunt in the last months of her life, and gratitude for the compassion, thoughtfulness and kindness they showed to her during that time.
All this was done during the peak of COVID. It would be impressive
at any time but more than I could have believed in times like these.
My aunt spent her entire working life nursing or training nurses, and her standards were traditional and high. Phoenix met those standards, and she always spoke very highly of their staff.
Her fiercest wish is that she would be able to pass away in her own home. While any death is sad, to die peacefully in your own home feeling safe and cared for after a long and full life is as good as it gets. Phoenix enabled her to finish life on her own terms with genuine empathy and true professionalism.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you so much for such a positive response. It was a pleasure looking after your Aunt. We are happy that she got her wish to stay at home, our only regret is that we didn't know her earlier, such a character and such a wise woman. Again thank you for taking the time to write this review.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Phoenix Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Phoenix Care Ltd is calculated as follows: ( (58 Excellents x 5) ) ÷ 58 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Phoenix Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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