Phoenix Care Ltd

As a first time user of private care, my mum has found the provider most friendly, accommodating and efficient in service, starting from the excellent preliminary meeting, which was carried out diligently and with great care by the two young people who conducted the introductory meeting and the follow up care provided daily. A very good start by the care provider.

All the managers and staff behind the scenes are very approachable and sort out any issues quickly and with kindness and consideration. I would have absolutely no hesitation in recommending phoenix care to anyone who needs support.

From day one the whole team from Phoenix have been a god send. They have taken a lot of pressure off the family. All the girls are lovely they put my dad at ease right from the start and nothing is too much trouble for them.

We have used Phoenix Care Wakefield LTD for a few years now and they have exceeded all our expectations. We reached out to Phoenix following a recommendation and we have to say Phoenix have been true to their word. All the staff we have met have been nothing but fantastic. Keep the good work up Jo and team.

I cannot express how happy we are to have found phoenix. They have been brilliant, every member of the team goes above and beyond. We have had so many issues but every member of staff has kept in regular contact and done everything they can to help. I would have no hesitation at all in recommending these guys, caring, competent and compassionate to a fault!!

Having used another care provider my mother chose Phoenix Care LTD when she wanted a change. Since then the carers they have provided have been excellent. Very caring, punctual and good at their job. Phoenix have tried to keep to the same small number of carers which has made a massive difference to my mum. The communication with the office staff has also been very good. Over all our experience has been excellent. Thank you.

Thank you all so much for being amazing.

I would highly recommend Phoenix Care to anyone looking for professional, warm, and dependable home care.

I can't recommend highly enough

I'm so glad I stuck fast with social services with regards to phoenix care providing care for my dad all the staff that have visited my dad have been kind ,caring, polite, and have shown great empathy throughout and all the girls genuinely care even the office are so helpful when u ring up nothing is too much trouble for any of them. I know my dad can be difficult but those girls have just been amazing with him and his routine and getting it right for him thank you so much

When I came out of hospital I decided I would need some care and I got Phoenix Care for care in washing in the mornings. They all without exception have been great fantastic, gentle, and careful of my needs. I couldn't have asked for a more caring group of people. I am very happy with all of them.

All staff members have been very kind and caring towards my mother over all the years they have looked after her. The consistency of care and regular familiar friendly faces has been of enormous help. They do an excellent job caring for a lady who is very vulnerable with severe physical needs as well as dementia; our family is very grateful to feel that she is in safe hands, giving us peace of mind.

The girls were always respectful of dad , kept his dignity , gave mum time and comfort, easy to chat to and made dads last few months as comfortable as possible with their care and jolly personality's

Phoenix Care Staff looked after my dad from December 24 until he sadly passed away April 25. They allowed a proud man to maintain his dignity throughout their personal care. My parents and the rest of our family were totally comfortable and happy with the team who carried out his care. They genuinely care about their clients and it's quite evident that they all love their work and respect the Management. We have nothing but praise for this Company and highly recommend them to anyone requiring care.

The carers are great and often keep us updated during the visits if there are concerns. They are engaging with Granny too.

My 94 year old mother is under the care of Phoenix and as such have always found the care provided by them to be professional and most importantly caring. On many occasions individuals within the company have gone what I would consider well beyond the call of duty, whether that be helping with visits to the Doctor or assisting with annual vaccinations or other sundry matters. As such I would have no hesitation in recommending Phoenix as a company.

Phoenix have cared for my mum for many years. She loves everyone who cares for her. They treat her as though she was their family which means so much to myself and my brother. We both know that when we can't visit mum she will be given the best care.

I am very pleased with the care I receive, the best thing about my care is I have the same carers at the times I agreed. They will take me to the doctor's, dentist, hospital appointments shopping and the garden centre for a coffee and a bun. They are amazing and will do anything for me I have built up a good relationship with them.

A fantastic company for your care needs.

A great help to me, could not manage without their help they do such a lot for my auntie including her shopping as she is bed-bound. Would highly recommend to anyone needing help with an elderly family member.