Phoenix Care Ltd offers home care services in Wakefield, Yorkshire. It is a family-run company that focuses on individualised packages that support physical and emotional needs while promoting independence.
Their home care services include personal care, respite care, cleaning services, administering medication and palliative care. They also offer social inclusion services, empowering people to get out and about in their communities and be as independent and social as they desire.
Care Provided by Phoenix Care Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £32.95
All prices are inclusive of travel.
Contact Phoenix Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Phoenix Care Ltd
- Private Owned
Person in charge
- Joanne Thompson (Manager)
Phoenix Care Ltd Reviews (33)
Phoenix Care Ltd has a Review Score of 9.9 (9.864) out of 10, based on 15 reviews in the last 2 years.
Over all time Phoenix Care Ltd has 33 reviews.
From day one the whole team from Phoenix have been a god send. They have taken a lot of pressure off the family. All the girls are lovely they put my dad at ease right from the start and nothing is too much trouble for them.
Thank you so much for your beautiful words. Knowing weve helped ease some of the pressure for your family means so much to us. Were so glad your dad felt comfortable and cared for from the very start well make sure your lovely comments are shared with all the team
We have used Phoenix Care Wakefield LTD for a few years now and they have exceeded all our expectations. We reached out to Phoenix following a recommendation and we have to say Phoenix have been true to their word. All the staff we have met have been nothing but fantastic. Keep the good work up Jo and team.
We're so pleased to hear we've exceeded your expectations and lived up to the recommendation. Your feedback about the team being fantastic will mean the world to everyone, and we'll be sure to pass your lovely comments on to the team.
Thank you again for your support.
I cannot express how happy we are to have found phoenix. They have been brilliant, every member of the team goes above and beyond. We have had so many issues but every member of staff has kept in regular contact and done everything they can to help. I would have no hesitation at all in recommending these guys, caring, competent and compassionate to a fault!!
We're so happy to hear you think we're brilliant, and that our team have been amazing in supporting you and dealing with any issues along the way. Your recommendation means everything to us.
Thank you again
Having used another care provider my mother chose Phoenix Care LTD when she wanted a change. Since then the carers they have provided have been excellent. Very caring, punctual and good at their job. Phoenix have tried to keep to the same small number of carers which has made a massive difference to my mum. The communication with the office staff has also been very good. Over all our experience has been excellent. Thank you.
Were so pleased to hear that your mum is happy with her care and that having a small, consistent team has made such a positive difference. Its also lovely to know that our carers and office staff have supported you well.
We truly appreciate your feedbackthank you
Nothing is ever too much trouble and communication between us is excellent.
I have already got a friend to move to them as there was no comparison in the care we got compared to the company they were using.
Thank you all so much for being amazing.
As a family-run company, we pride ourselves on treating everyone like one of our own, so we're delighted your mother-in-law feels comfortable and well cared for.
We truly appreciate your support and recommendation
They visit three times a day, and the support they provide has taken a huge amount of pressure off our family. Every member of the care team is kind, reliable, and genuinely compassionate. Mum and Dad feel really connected to the carers who help them, and it's clear how much trust and comfort that relationship brings.
Nothing is ever too much trouble, communication is excellent, and the dignity and respect shown to my parents is outstanding. Knowing they're in such safe, caring hands gives us complete peace of mind.
I would highly recommend Phoenix Care to anyone looking for professional, warm, and dependable home care.
It's also wonderful to know that our support has helped ease things for your family. We'll be sure to pass your kind words on to the team-they'll really appreciate it.
They not only take care of the day to day but also look out for her mental and physical well being, alerting when interventions are needed.
I can't recommend highly enough
Thank you so much for your kind words-we really do appreciate it. We're so pleased to hear that our team has made such a positive difference, and it means a lot to us that you trust Phoenix Care to support your mum.
I'm so glad I stuck fast with social services with regards to phoenix care providing care for my dad all the staff that have visited my dad have been kind ,caring, polite, and have shown great empathy throughout and all the girls genuinely care even the office are so helpful when u ring up nothing is too much trouble for any of them. I know my dad can be difficult but those girls have just been amazing with him and his routine and getting it right for him thank you so much
Thank you so much Jackie for your kind words. We're really pleased to hear our team have supported your dad with kindness, patience and care. It means a lot to us that you trust us at Phoenix Care to look after him.
When I came out of hospital I decided I would need some care and I got Phoenix Care for care in washing in the mornings. They all without exception have been great fantastic, gentle, and careful of my needs. I couldn't have asked for a more caring group of people. I am very happy with all of them.
Thank you for your kind words W. Here's to many more years together. All our staff really look forward to seeing you daily.
All staff members have been very kind and caring towards my mother over all the years they have looked after her. The consistency of care and regular familiar friendly faces has been of enormous help. They do an excellent job caring for a lady who is very vulnerable with severe physical needs as well as dementia; our family is very grateful to feel that she is in safe hands, giving us peace of mind.
Thank you for your review DH. Really appreciate it. I think its nearly 12 years we have cared for your mother. Shes part of the Phoenix family now.
The girls were always respectful of dad , kept his dignity , gave mum time and comfort, easy to chat to and made dads last few months as comfortable as possible with their care and jolly personality's
Thank you so much for your kind words. We really are blessed with the best care team. Im so happy they made such a difference.
Phoenix Care Staff looked after my dad from December 24 until he sadly passed away April 25. They allowed a proud man to maintain his dignity throughout their personal care. My parents and the rest of our family were totally comfortable and happy with the team who carried out his care. They genuinely care about their clients and it's quite evident that they all love their work and respect the Management. We have nothing but praise for this Company and highly recommend them to anyone requiring care.
Thank you Diane for your kind words. What a pleasure it was to care for you dad. What a true gentleman he was. We miss him and your mum so much.
The carers are great and often keep us updated during the visits if there are concerns. They are engaging with Granny too.
Thank you for your review Jenna, this is very much appreciated.
My 94 year old mother is under the care of Phoenix and as such have always found the care provided by them to be professional and most importantly caring. On many occasions individuals within the company have gone what I would consider well beyond the call of duty, whether that be helping with visits to the Doctor or assisting with annual vaccinations or other sundry matters. As such I would have no hesitation in recommending Phoenix as a company.
Thank you so much for your kind words. Very much appreciated.
Phoenix have cared for my mum for many years. She loves everyone who cares for her. They treat her as though she was their family which means so much to myself and my brother. We both know that when we can't visit mum she will be given the best care.
Thank you Sharron for your kind words. We really appreciate the feedback.
I am very pleased with the care I receive, the best thing about my care is I have the same carers at the times I agreed. They will take me to the doctor's, dentist, hospital appointments shopping and the garden centre for a coffee and a bun. They are amazing and will do anything for me I have built up a good relationship with them.
Thank you for your review. I'm so glad you have a good relationship with them all. It's a pleasure to help you and glad we're meeting your needs.
A fantastic company for your care needs.
Thank you for review. It's so nice to hear your kind words.
A great help to me, could not manage without their help they do such a lot for my auntie including her shopping as she is bed-bound. Would highly recommend to anyone needing help with an elderly family member.
Thank you for the review. It's our pleasure to care for her.
From day one my mother has been treated with respect and kindness. Time and care have been taken to help my mother understand accept and then own her care needs. The service has been delivered in a family-friendly and professional manner. This has provided both comfort and confidence to me and my mother.
Good morning Christopher thank you for your kind words. It's a pleasure caring for your mother. I'm so pleased she feels at ease.
Arrive promptly on the given time, in uniform, clean and presentable. Very polite and helpful listening to our wishes will go the extra mile. Extremely reliable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Phoenix Care Ltd.
Awards / Recognitions (1)
- Recipient: Phoenix Care LtdDate: Friday 31 May 2024
Meet the Team (5)
I’m one of the Directors within the organisation, and I help lead and support the team to make sure we’re delivering high-quality, person-centred care to all of our clients. I’m really passionate about making sure people feel respected, valued, and cared for in a way that suits them as individuals.
Being part of a family-run business is something I really enjoy, and I like being hands-on in all areas of the service. One of the best parts of my role is meeting our clients, listening to their life stories, and building genuine friendships with them. I take a lot of pride in getting to know people.
Outside of work, I enjoy going to the gym and keeping a healthy lifestyle, and I always make time for friends and family, as they’re really important to me.
I’m the Quality Assurance Officer here at Phoenix Care, and I joined the team in September 2025. As part of a family-run business, I’m proud to work alongside my family.
My role is all about making sure we continue to deliver high standards of care and support across the service, ensuring everything we do is safe, effective, and truly person-centred. I’m really passionate about quality and take pride in helping the team maintain and improve the service we provide, so our clients always feel respected, valued, and well cared for.
Phoenix Care has such a warm, family feel, and I really enjoy being part of a team that genuinely cares about both clients and each other.
Outside of work, I love cooking and trying out new recipes, and I’m really passionate about photography. I also enjoy spending quality time with my family and friends, which is really important to me.
I’m Joanne, and I’m the Team Manager here at Phoenix Care. I started my journey in care in July 2021, and since then, my role has grown so much — I genuinely love everything about what I do. I’m lucky to have a varied role where I can still work directly with our clients, supporting them in their day-to-day lives, while also being involved with the office team and wider support network.
Before working in care, I spent 25 years in finance, but I wanted to do something more meaningful — something where I could really make a difference to people’s lives. Moving into care gave me that opportunity, and it’s been incredibly rewarding ever since.
For me, great care is about supporting people in a way that respects their dignity and independence, while helping them feel safe, valued, and empowered. It’s the little things that matter — from personal care to home-cooked meals, and especially spending quality time together and offering companionship.
What makes Phoenix Care special to me is the support and opportunities I’ve been given. I started as a support worker and have been able to progress into a management role with the help of amazing guidance and training. It’s a team that truly cares — both about the people we support and each other — and I’m really proud to be part of it.
Outside of work, I enjoy sewing and love finding unique vintage fabrics or patterns to create one-off pieces. It’s something I find relaxing and a great way to switch off.
I’m Pam, and I’m a Supervisor here at Phoenix Care. I’ve worked in care for over 13 years, with 12.5 of those being with Phoenix, so it’s been a big part of my life. I originally became a carer because I needed a job, but from my very first day, I completely fell in love with the role and knew it was what I wanted to do.
I really enjoy the variety that comes with working in care and, most importantly, meeting and supporting all the amazing people we look after. For me, great care is all about trust, honesty, compassion, and being consistent in everything we do for our clients.
Phoenix Care feels like a real family to me. It’s a family-run business, and once you start working here, you quickly feel part of that — not just as a team member, but as part of a wider family.
Outside of work, I love spending time with my family and grandchildren, and I also enjoy getting out for walks with my dogs.
I’m Sue, and I’m a Supervisor here at Phoenix Care. I’ve worked in care for around 18 years, with about 10 of those spent here at Phoenix, so it’s a role I’m really passionate about.
For me, working in care is all about making a difference in people’s lives. I take pride in providing the best care possible and supporting people in a way that helps them feel comfortable, valued, and respected every day.
Phoenix Care is a great place to work, and I really enjoy being part of such a supportive and friendly team. It has a real family feel, which makes a big difference.
Outside of work, I enjoy relaxing and spending quality time with my family.
Frequently Asked Questions about Phoenix Care Ltd
How many Carers does Phoenix Care Ltd employ?
Phoenix Care Ltd employs 35 carers.
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