Phoenix Care Ltd

Unit 3, Thornes Office Park, Monckton Road, Wakefield WF2 7AN
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9.8 25 Reviews
  • Phoenix Care Ltd, Wakefield
Phoenix Care Ltd offers home care services in Wakefield, Yorkshire. It is a family-run company that focuses on individualised packages that support physical and emotional needs while promoting independence.

Their home care services include personal care, respite care, cleaning services, administering medication and palliative care. They also offer social inclusion services, empowering people to get out and about in their communities and be as independent and social as they desire.
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Care Provided by Phoenix Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.95

All prices are inclusive of travel.

These prices are only a guideline, please contact Phoenix Care Ltd to find out the exact price for your requirements.

Contact Phoenix Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Phoenix Care Ltd to get a personalised quote.

Good to Know

Owner

  • Phoenix Care Ltd
  • Privately Owned

Person in Charge

  • Joanne Thompson (Manager)

Phoenix Care Ltd Reviews (25)

9.8

Phoenix Care Ltd has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years.
Over all time Phoenix Care Ltd has 25 reviews.

Overall Experience
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Date Published
  • 25
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  • 10
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Reviewer Connection to Phoenix Care Ltd
  • 8
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Total of 25, showing 1-20
Review from W M (Client) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came out of hospital I decided I would need some care and I got Phoenix Care for care in washing in the mornings. They all without exception have been great fantastic, gentle, and careful of my needs. I couldn't have asked for a more caring group of people. I am very happy with all of them.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you for your kind words W. Here's to many more years together. All our staff really look forward to seeing you daily.
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Review from D H (Son of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff members have been very kind and caring towards my mother over all the years they have looked after her. The consistency of care and regular familiar friendly faces has been of enormous help. They do an excellent job caring for a lady who is very vulnerable with severe physical needs as well
as dementia; our family is very grateful to feel that she is in safe hands, giving us peace of mind.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you for your review DH. Really appreciate it. I think its nearly 12 years we have cared for your mother. Shes part of the Phoenix family now.
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Review from Jane B (Daughter of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of our care providers was very positive
The girls were always respectful of dad , kept his dignity , gave mum time and comfort, easy to chat to and made dads last few months as comfortable as possible with their care and jolly personality's
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you so much for your kind words. We really are blessed with the best care team. Im so happy they made such a difference.
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Review from Diane C (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Phoenix Care Staff looked after my dad from December 24 until he sadly passed away April 25. They allowed a proud man to maintain his dignity throughout their personal care. My parents and the rest of our family were totally comfortable and happy with the team who carried out his care. They genuinely
care about their clients and it's quite evident that they all love their work and respect the Management. We have nothing but praise for this Company and highly recommend them to anyone requiring care.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you Diane for your kind words. What a pleasure it was to care for you dad. What a true gentleman he was. We miss him and your mum so much.
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Review from Jenna A (Granddaughter of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pheonix have always been accommodating in supporting us as a family to support my Granny.
The carers are great and often keep us updated during the visits if there are concerns. They are engaging with Granny too.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you for your review Jenna, this is very much appreciated.
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Review from Mel K (Son of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94 year old mother is under the care of Phoenix and as such have always found the care provided by them to be professional and most importantly caring. On many occasions individuals within the company have gone what I would consider well beyond the call of duty, whether that be helping with visits
to the Doctor or assisting with annual vaccinations or other sundry matters. As such I would have no hesitation in recommending Phoenix as a company.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you so much for your kind words. Very much appreciated.
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Review from Sharron M (Daughter of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Phoenix have cared for my mum for many years. She loves everyone who cares for her. They treat her as though she was their family which means so much to myself and my brother. We both know that when we can't visit mum she will be given the best care.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you Sharron for your kind words. We really appreciate the feedback.
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Review from D S (Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care I receive, the best thing about my care is I have the same carers at the times I agreed. They will take me to the doctor's, dentist, hospital appointments shopping and the garden centre for a coffee and a bun. They are amazing and will do anything for me I have built
up a good relationship with them.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you for your review. I'm so glad you have a good relationship with them all. It's a pleasure to help you and glad we're meeting your needs.
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Review from Sally H (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Phoenix Care enough! They are fantastic care providers that go above and beyond with their care services, nothing was too much trouble for mums requirements. They gave my mum the care, dignity and support she required to stay in her own home. We as a family classed Phoenix Care as family.
A
fantastic company for your care needs.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you for review. It's so nice to hear your kind words.
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Review from F D (Niece of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good always on time very helpful and friendly staff.
A great help to me, could not manage without their help they do such a lot for my auntie including her shopping as she is bed-bound. Would highly recommend to anyone needing help with an elderly family member.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you for the review. It's our pleasure to care for her.
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Review from Christopher R (Son of Client) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one my mother has been treated with respect and kindness. Time and care have been taken to help my mother understand accept and then own her care needs. The service has been delivered in a family-friendly and professional manner. This has provided both comfort and confidence to me and my mother.
Reply from Joanne Thompson, Director at Phoenix Care LtdGood morning Christopher thank you for your kind words. It's a pleasure caring for your mother. I'm so pleased she feels at ease.
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Review from T W (Client) assisted by family/friend published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrive promptly on the given time, in uniform, clean and presentable. Very polite and helpful listening to our wishes will go the extra mile. Extremely reliable.
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Review from A C (Wife of Client) assisted by family/friend published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found your company to be very professional and reliable at all times. The staff are very friendly and kind, also very respectful, they are helpful and good with advice, they give dignity to the clients at all times, very professional we have not had any problems at all. They also work very tidily
and respect your home. Thank you.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you very much for your kind response. We're really pleased about the feedback about our staff. We noticed that the management had a 4-star. If you would like to call our office to discuss how we can improve. Kind regards.
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Review from S E (Daughter of Client) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Phoenix Care have done everything they could to ensure Mum's complex needs have been attended to with care, empathy and diligence. We are extremely pleased with the management, carers and the high quality of service.
Mum is very comfortable with all staff.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you so much for your comments, we do become so busy that we always forget to gather reviews from our clients and their families. I too understand how busy you can be, so taking time out is really appreciated. Regards.
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Review from Ian C (Son-in-law of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company cares for my father-in-law, he has been under their care for the last few months. I'm very happy with how all the carers conduct themselves and with all the care which he receives from them all.
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Review from Edwina F (Daughter of Client) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care staff are very friendly and helpful. They do not hesitate to go the extra mile under their own volition. My mum looks forward to their visits as they really cheer her up. Would not hesitate to recommend them to anyone looking for a new care provider.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you, Edwina, for your kind response. We love caring for your mum and seeing her smiling face! Its been a pleasure caring for her for the last 9-years, and hope to care for her for many more.
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Review from Tina B (Client) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies that come to mine are very good and helpful. They do the jobs that need to be done and always talk to me and my son. I would not go to a different company. They have helped me get through bad times and good times and I can't ask for more than they do
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you Tina for your response. So glad we're making a difference!
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Review from David L (Son of Client) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Phoenix care provided Homecare for my mother for several years. Throughout these years the staff have been professional, caring, supportive and instrumental in allowing my mother to spend her last years in her own home. Having carers coming into a family home can be intrusive, yet phoenix care were
always respectful and their presence was always welcome. They have always had a flexible approach in ensuring that my mother received the care she needed and were always respectful of her wishes. The consistency of staff over the years allowed many of the staff to become my mother's friends, sharing in celebrations, and tragedies with compassion and empathy.
I would, without any reservation, recommend Phoenix care to anyone requiring home care for them or their loved ones. It is only when you see the difference good home care can make, do you truly appreciate the value.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you David for your wonderful review. It was a pleasure caring for your mother. We miss her so much.
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Review from Chris H (Son of Client) published on 24 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We find Phoenix care to provide a professional service to my mother. Good communication is kept with the family as a whole.
My wife was a senior care manager within the Social care sector for 30 years and therefore is able to assess and monitor the performance and care of the organisation on a day
to day basis,
The staff arrange all mum's medical requirements and arrange the wording of medicines etc.
We seem to have a good rapport with management and care staff at all times.
Mum on the main would seem to have a very good report with the careers on a day to day basis,
We are also very pleased with the ability of the administration in relation to clear and correct billing.
Overall we are very happy with Phoenix Care.
Reply from Joanne Thompson, Director at Phoenix Care LtdMany thanks for your response, Chris. It's a pleasure caring for your mother.
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Review from Jo B (Daughter-in-law of Client) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care company is amazing. We were lucky enough to be able to change from an inadequate care provider to Phoenix, and wow! What a difference it has made. We now have regular visits, at regular times and all care needs are met. And so much more than that. The carers have all been so kind and thoughtful
with my mother-in-law, it's made a positive difference to her and us. They've arranged extra things like automating medication deliveries, and have been happy to help with other things too. Our mother-in-law lives a distance from us so it's been a godsend to have trust in what they are providing - a stark contrast to the previous company. The manager has been amazing too, helping to arrange a smooth transition, and they all deserve medals. I'd have no hesitation in recommending this company, they seem to treat the staff well and understand how to run an effective and efficient care service. Thank you all.
Reply from Joanne Thompson, Director at Phoenix Care LtdThank you so much for the kind review Jo. I'm so happy to hear we have made such a difference. Once again many thanks.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Phoenix Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Phoenix Care Ltd is calculated as follows: ( (58 Excellents x 5) ) ÷ 58 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Phoenix Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Phoenix Care Ltd

What Type of Services does Phoenix Care Ltd offer?

Phoenix Care Ltd offers Home Care.

How many Carers does Phoenix Care Ltd employ?

Phoenix Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Care Ltd to verify any information. View our terms and conditions. Phoenix Care Ltd has an Enhanced Service - more info.