Eleanor Nursing & Social Care Ltd - Poole

22 Parkstone Road, Parkstone, Poole BH15 2PG
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9.6 13 Reviews
  • Eleanor Nursing & Social Care Ltd - Poole, Poole
With a steadfast commitment to excellence, Eleanor Healthcare Group's branch in Poole has proudly served the community since 2010, establishing a remarkable reputation across Poole and Bournemouth.

Eleanor Care in Poole specialises in providing domiciliary care services, offering personalised support to clients in the comfort of their own homes. Comprehensive services encompass personal care assistance, nutritional support, domestic tasks, and sit-in services. Additionally, the team provides shopping calls, catering to the individual preferences of clients, whether they prefer assistance with shopping or having their shopping done for them.

Before commencing any care package, the team conducts thorough assessments to meet with the client and their family members, if necessary. During these assessments, they discuss all aspects of the client's care needs and develop person-centred care plans tailored to their unique requirements. They are dedicated to ensuring that each client receives the care and support they need to enhance their quality of life.
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Care Provided by Eleanor Nursing & Social Care Ltd - Poole

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.41

Weekend - £33.83
Bank holidays £47.12
Hourly

These prices are only a guideline, please contact Eleanor Nursing & Social Care Ltd - Poole to find out the exact price for your requirements.

Contact Eleanor Nursing & Social Care Ltd - Poole to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Eleanor Nursing & Social Care Ltd - Poole to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Viktorija Leone (Manager)

Eleanor Nursing & Social Care Ltd - Poole Reviews (13)

9.6

Eleanor Nursing & Social Care Ltd - Poole has a Review Score of 9.6 (9.569) out of 10, based on 13 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Poole has 13 reviews.

Overall Experience
  • 10
  • 3
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Date Published
  • 13
  • 6
  • 10
  • 13
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Reviewer Connection to Eleanor Nursing & Social Care Ltd - Poole
  • 6
  • 3
  • 2
  • 1
  • 1
Total of 13, showing 1-13
Review from Andrew S (Son of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is going fine. Discussed taking time out for myself, etc.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleIt's really good to hear that things are going well. Taking time for yourself is so important, and we're glad that conversation is happening. Please don't hesitate to reach out if there's anything more we can do to support you.
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Review from T M (Daughter of Client) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The personal carers especially Barbara and Alice who treat my mother with dignity and care with a cheerful and lighthearted start to the day. Lakshina, Louise, Josephine and Zahra are also my mum's favourite carers that make my mum's start to the day less clinical.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much for your lovely words. It's wonderful to hear how much of a difference the care team has made to your mum's daily routine - bringing warmth, dignity, and a bit of lightness to her mornings. That personal touch is what we always hope to offer, and we're so glad it's being felt. We truly appreciate your feedback.
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Review from M B (Husband of Client) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with service provided considering the situation with my wifes condition.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you for your message It really means a lot. We understand how challenging things can be, and we're truly glad to hear that the support has felt helpful during such a difficult time. We're here for you both.
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Review from Linda L (Client) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are fantastic.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much. That's wonderful to hear. We're really glad the care has been such a positive experience for you.
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Review from S B (Wife of Client) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are very good. Nice bunch.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you. It's always great to hear when the team leaves a positive impression. We'll be sure to pass this on.
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Review from Phoebe C (Daughter of Client) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly cannot find a fault with this incredible team. They have given our family a new lease of life this year and a sense of independence.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much for your kind words. It's amazing to hear that the support has had such a positive impact, not just for one person, but for your whole family. That sense of independence and relief is exactly what we hope to give. We're truly grateful for your trust.
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Review from Samuel M (Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very content with service.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you. It's always good to hear when things feel positive and supportive. We're really glad you're happy with the experience.
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Review from E I (Client) assisted by family/friend published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Good communication.
Reliable & consistent.
Lovely carers.
Very helpful.
Makes life easier.
Thank you!
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much for your kind words. They really mean a lot to us. Knowing that the support has made a positive difference and brought some ease and comfort is exactly what we hope for. It's lovely to hear that the carers have been a good match, and we truly appreciate you taking the time to share your experience.
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Review from Anna B (Daughter of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely team of carers who are kind, conscientious and proactive in suggesting changes that might make Mum's life better. They have enabled her to be safe and happy in her own home even with some quite serious health issues.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThat really means a lot - it sounds like the carers have built a lovely, trusting relationship with your mum and truly understand her needs. Knowing she's safe, happy, and well cared for at home must bring so much peace of mind. We'll make sure the team hears this - they'll be touched.
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Review from L D (Wife of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my husband receives. It takes a lot of pressure off me knowing that the care providers are coming to take care of things in a friendly, professional manner.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you for your kind words. We're so pleased to hear that the care provided has helped ease some of the pressure and that your husband is receiving friendly and professional support. If there's anything more we can do, please don't hesitate to let us know.
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Review from K F (Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fine. Pleasant staff - helpful and polite.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleWe're so happy to hear your positive feedback. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
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Review from J T (Client) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am cared for really well.
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Review from J B (Client) assisted by family/friend published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have received great service from all staff involved, couldn't ask for more friendly service.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you for your kind words. We're happy to hear that you've had a great experience with our staff. Providing friendly and attentive service is something we pride ourselves on, and we're delighted that we could meet your expectations. We're here to support you in any way we can. Thank you for choosing us.
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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Eleanor Nursing & Social Care Ltd - Poole is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Eleanor Nursing & Social Care Ltd - Poole is calculated as follows: ( (59 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Poole is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Poole

What Type of Services does Eleanor Nursing & Social Care Ltd - Poole offer?

Eleanor Nursing & Social Care Ltd - Poole offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Poole employ?

Eleanor Nursing & Social Care Ltd - Poole employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Poole to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Poole has an Enhanced Service - more info.