Eleanor Nursing & Social Care Ltd - Poole

22 Parkstone Road, Parkstone, Poole BH15 2PG
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9.7 10 Reviews
  • Eleanor Nursing & Social Care Ltd - Poole, Poole
With a steadfast commitment to excellence, Eleanor Healthcare Group's branch in Poole has proudly served the community since 2010, establishing a remarkable reputation across Poole and Bournemouth.

Eleanor Care in Poole specialises in providing domiciliary care services, offering personalised support to clients in the comfort of their own homes. Comprehensive services encompass personal care assistance, nutritional support, domestic tasks, and sit-in services. Additionally, the team provides shopping calls, catering to the individual preferences of clients, whether they prefer assistance with shopping or having their shopping done for them.

Before commencing any care package, the team conducts thorough assessments to meet with the client and their family members, if necessary. During these assessments, they discuss all aspects of the client's care needs and develop person-centred care plans tailored to their unique requirements. They are dedicated to ensuring that each client receives the care and support they need to enhance their quality of life.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact Eleanor Nursing & Social Care Ltd - Poole to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Viktorija Leone (Manager)

Eleanor Nursing & Social Care Ltd - Poole Reviews (10)

9.7

Eleanor Nursing & Social Care Ltd - Poole has a Review Score of 9.7 (9.695) out of 10, based on 10 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Poole has 10 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 0
  • 0
Date Published
  • 10
  • 3
  • 6
  • 10
  • 0
Reviewer Connection to Eleanor Nursing & Social Care Ltd - Poole
  • 5
  • 2
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from Samuel M (Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very content with service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E I (Client) assisted by family/friend published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Good communication.
Reliable & consistent.
Lovely carers.
Very helpful.
Makes life easier.
Thank you!
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you so much for your kind words. They really mean a lot to us. Knowing that the support has made a positive difference and brought some ease and comfort is exactly what we hope for. It's lovely to hear that the carers have been a good match, and we truly appreciate you taking the time to share your experience.

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Review from Anna B (Daughter of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely team of carers who are kind, conscientious and proactive in suggesting changes that might make Mum's life better. They have enabled her to be safe and happy in her own home even with some quite serious health issues.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

That really means a lot - it sounds like the carers have built a lovely, trusting relationship with your mum and truly understand her needs. Knowing she's safe, happy, and well cared for at home must bring so much peace of mind. We'll make sure the team hears this - they'll be touched.

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Review from T M (Daughter of Client) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff most of the cares are her favourite they are always chatty and work in a calm manner. My mothers needs her personal carers to chat to her to brighten up her day/night and understand without her hearing aids she can't hear has well.
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Review from L D (Wife of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my husband receives. It takes a lot of pressure off me knowing that the care providers are coming to take care of things in a friendly, professional manner.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We're so pleased to hear that the care provided has helped ease some of the pressure and that your husband is receiving friendly and professional support. If there's anything more we can do, please don't hesitate to let us know.

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Review from A S (Son of Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The cares are helpful. They keep me updated with any looming health issues with mum. Overall happy with the service.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your feedback. We're glad to hear you're happy with the service and that our carers are keeping you informed about your mum's well-being. Ensuring open communication and quality care is always our priority. If there's anything we can do to further support you, please don't hesitate to reach out.

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Review from K F (Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fine. Pleasant staff - helpful and polite.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

We're so happy to hear your positive feedback. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from J T (Client) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am cared for really well.
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Review from M B (Husband of Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Eleanor Nursing Care (Poole) have been a support for me over a number of years now. Looking after my wife with Alzheimer's (6 years). Mobility has become a problem and I can rely on Eleanor's staff to be there for me. Thank you.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

We're happy to have been able to support you and your wife over the years. Caring for a loved one with Alzheimer's and navigating mobility challenges can be incredibly demanding, and we're grateful for the trust you've placed in our team. Providing compassionate care is at the core of what we do, and we're here to support you every step of the way. Thank you for choosing Eleanor Care.

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Review from J B (Client) assisted by family/friend published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have received great service from all staff involved, couldn't ask for more friendly service.
Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We're happy to hear that you've had a great experience with our staff. Providing friendly and attentive service is something we pride ourselves on, and we're delighted that we could meet your expectations. We're here to support you in any way we can. Thank you for choosing us.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Eleanor Nursing & Social Care Ltd - Poole is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Eleanor Nursing & Social Care Ltd - Poole is calculated as follows: ( (42 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Poole is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Poole

What Type of Services does Eleanor Nursing & Social Care Ltd - Poole offer?

Eleanor Nursing & Social Care Ltd - Poole offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Poole employ?

Eleanor Nursing & Social Care Ltd - Poole employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Poole to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Poole has an Enhanced Service - more info.