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Eleanor Nursing & Social Care Ltd - Poole

22 Parkstone Road, Parkstone, Poole, Dorset BH15 2PG

With a steadfast commitment to excellence, Eleanor Healthcare Group's branch in Poole has proudly served the community since 2010, establishing a remarkable reputation across Poole and Bournemouth.

Eleanor Care in Poole specialises in providing domiciliary care services, offering personalised support to clients in the comfort of their own homes. Comprehensive services encompass personal care assistance, nutritional support, domestic tasks, and sit-in services. Additionally, the team provides shopping calls, catering to the...  

Care Provided by Eleanor Nursing & Social Care Ltd - Poole

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £31.41
Weekend - £33.83
Bank holidays £47.12

Hourly

The price(s) shown are provided by the agency. Contact Eleanor Nursing & Social Care Ltd - Poole for full pricing details and T&Cs.

Contact Eleanor Nursing & Social Care Ltd - Poole to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Viktorija Leone (Manager)

Eleanor Nursing & Social Care Ltd - Poole Reviews (14)

9.5

Eleanor Nursing & Social Care Ltd - Poole has a Review Score of 9.5 (9.529) out of 10, based on 13 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Poole has 14 reviews.

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Showing 14 reviews matching selected criteria
Review from Linda L (Client / Service User) published on 25 March 2026 Submitted via Postal Card
Overall Experience

The carers are great and ask me if there is anything else they can do.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. They really mean a lot. It's lovely to hear that the team are attentive and always willing to go that extra bit further. That kind of care makes all the difference.

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Review from Anthony B (Client / Service User) published on 25 March 2026 Submitted via Postal Card
Overall Experience

Carers very good. They all ask what I require. Each carer adapts to what is needed.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We really appreciate it. It's great to hear that the care feels responsive and tailored to what you need. That kind of flexibility and understanding makes all the difference.

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Review from Andrew S (Son of Client) published on 14 January 2026 Submitted via Postal Card
Overall Experience

Everything is going fine. Discussed taking time out for myself, etc.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

It's really good to hear that things are going well. Taking time for yourself is so important, and we're glad that conversation is happening. Please don't hesitate to reach out if there's anything more we can do to support you.

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Review from T M (Daughter of Client) published on 22 December 2025 Submitted via Postal Card
Overall Experience

The personal carers especially Barbara and Alice who treat my mother with dignity and care with a cheerful and lighthearted start to the day. Lakshina, Louise, Josephine and Zahra are also my mum's favourite carers that make my mum's start to the day less clinical.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you so much for your lovely words. It's wonderful to hear how much of a difference the care team has made to your mum's daily routine - bringing warmth, dignity, and a bit of lightness to her mornings. That personal touch is what we always hope to offer, and we're so glad it's being felt. We truly appreciate your feedback.

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Review from M B (Husband of Client) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Happy with service provided considering the situation with my wifes condition.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your message It really means a lot. We understand how challenging things can be, and we're truly glad to hear that the support has felt helpful during such a difficult time. We're here for you both.

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Review from S B (Wife of Client) published on 24 November 2025 Submitted via Postal Card
Overall Experience

Carers are very good. Nice bunch.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you. It's always great to hear when the team leaves a positive impression. We'll be sure to pass this on.

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Review from Phoebe C (Daughter of Client) published on 27 October 2025 Submitted via Postal Card
Overall Experience

I honestly cannot find a fault with this incredible team. They have given our family a new lease of life this year and a sense of independence.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you so much for your kind words. It's amazing to hear that the support has had such a positive impact, not just for one person, but for your whole family. That sense of independence and relief is exactly what we hope to give. We're truly grateful for your trust.

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Review from Samuel M (Client / Service User) published on 9 July 2025 Submitted via Postal Card
Overall Experience

Very content with service.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you. It's always good to hear when things feel positive and supportive. We're really glad you're happy with the experience.

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Review from E I (Client / Service User) published on 30 May 2025 Submitted via Postal Card
Overall Experience
Excellent service.
Good communication.
Reliable & consistent.
Lovely carers.
Very helpful.
Makes life easier.

Thank you!

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you so much for your kind words. They really mean a lot to us. Knowing that the support has made a positive difference and brought some ease and comfort is exactly what we hope for. It's lovely to hear that the carers have been a good match, and we truly appreciate you taking the time to share your experience.

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Review from Anna B (Daughter of Client) published on 13 May 2025 Submitted via Website
Overall Experience

Lovely team of carers who are kind, conscientious and proactive in suggesting changes that might make Mum's life better. They have enabled her to be safe and happy in her own home even with some quite serious health issues.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

That really means a lot - it sounds like the carers have built a lovely, trusting relationship with your mum and truly understand her needs. Knowing she's safe, happy, and well cared for at home must bring so much peace of mind. We'll make sure the team hears this - they'll be touched.

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Review from L D (Wife of Client) published on 4 March 2025 Submitted via Postal Card
Overall Experience

Extremely happy with the care my husband receives. It takes a lot of pressure off me knowing that the care providers are coming to take care of things in a friendly, professional manner.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We're so pleased to hear that the care provided has helped ease some of the pressure and that your husband is receiving friendly and professional support. If there's anything more we can do, please don't hesitate to let us know.

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Review from K F (Client / Service User) published on 8 August 2024 Submitted via Postal Card
Overall Experience

Fine. Pleasant staff - helpful and polite.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

We're so happy to hear your positive feedback. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from J T (Client / Service User) published on 7 June 2024 Submitted via Postal Card
Overall Experience

I am cared for really well.

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Review from J B (Client / Service User) published on 14 May 2024 Submitted via Postal Card
Overall Experience

I have received great service from all staff involved, couldn't ask for more friendly service.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We're happy to hear that you've had a great experience with our staff. Providing friendly and attentive service is something we pride ourselves on, and we're delighted that we could meet your expectations. We're here to support you in any way we can. Thank you for choosing us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 February 2026
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Poole

How many Carers does Eleanor Nursing & Social Care Ltd - Poole employ?

Eleanor Nursing & Social Care Ltd - Poole employs 26 carers.

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